They took both of my items from me, scanned them, tagged them and sent them off. Clearly screwed…read moresomething up, and now I'm being charged for their mistake with no matching documentation in my possession. I cannot believe I even went back to them, they are awful and have the absolute worst attitude of any store I've ever been in.

Always nice to come drop off packages here, very fast and cheap. Convenient when I have to run…read moreerrands

This literally is one of the best UPS stores I've ever been to. Always properly staffed and very…read morehelpful and friendly. I usually drop off Amazon returns but also have used their notary service.

There's no drop off box here. Where you can just drop off pre posted pre paid ups itemsread more

Joleen, Joleen - probably too young to remember the song. Yes I know it's spelled Jolene :) - I…read morecame to drop off an Amazon package on a very unassuming Monday. Fabulously served by Joleen. Quickly took care of me all with a dazzling smile. A 5 sec interaction - made my day! Thank you Joleen! Bonus - they always have good music on!

My experiences here at this UPS Store have always been great! The employees are friendly and…read morehelpful. When I needed a box taped up and secured, there was no additional charge. Definitely fast and efficient service! I will for sure be back in the future. Parking was also plentiful and convenient out front.

We had a return for Amazon to be proceeded…read more The team at this store helped making it a breeze! We recommend this store for all your packaging and couriering needs

Confidential document shipped overnight early delivery guaranteed by 10am. Package is now nowhere…read moreto be found, unaccounted for, and never scanned by driver. And... they are telling me I will have to wait 2 weeks for refund. Unacceptable! I will not be back or use UPS again.

Best customer service at this location!!…read more I've been using this location for the past several years, for all my shipping needs, and couldn't be more pleased with the professionalism, patience, and quality of services offered. Ian and Jacob, are particularly helpful, offering competitive quotes, and packaging expertise, for numerous unique, fragile, and sometimes, oversized pieces. My customers have been quite pleased with the quality of the packaging, and condition, in which their items arrive. Highly recommend store 6058!

I think it's a bit weird to review a UPS store, but honestly these guys make shipping or Amazon…read morereturns such an easy experience. I will always pick them over wholefoods to return Amazon items. There have been one or two not so happy ladies working there over the years, but in general the employees are polite, helpful with a good sense of humor.

This UPS Store appears understaffed, particularly during the busy season. Many customers are unsure…read morewhich service they need and end up making phone calls at the counter to determine next steps. Unfortunately, staff do not consistently ask those customers to step aside, which slows the process and causes long lines. The situation is compounded by congestion at the counter, with boxes stacked throughout the area, making the store feel cluttered and disorganized. With additional customer service representatives and better queue management, this location could move customers through more efficiently and significantly improve the overall experience.

Hello I am writing to say what a great help your employee…read more Kyathi is. She was not only helpful but kind and made sure everything was done right for my shipping. She's a keeper!!

I have used this UPS location for many years and appreciate the convenience however, today as I…read morearrived with all of the packaging that was required and my labels but needed a piece of clear tape they wanted to charge me five dollars. A SINGLE piece of tape! Not even a roll.

I was referred here by one of the local banks that only have operations via their drive thru. I…read moreneeded a document notarized that couldn't be handled that way. This location was not only convenient but it offered better than you could ever think or request "Customer Service". My documents were notarized in as little as 5 minutes. The cost was under $10. The employees provided 5 star treatment to my elderly and disabled Mom who would be considered one of the one's at the top of the high risk list for COVID-19 awareness. Although the line was close to being out the door due to the 6feet distancing restrictions, they were all smiles during the entire process and very patient. I recommend this location for shipping, packaging and notary needs even though it's small and may cost for services that may be routinely free because of the great Customer Service!

I needed to drop off some amazon returns and the good people at this UPS store are always so quick…read moreand efficient. They have great customer service while keeping the line moving, and they help out with any questions I might have. They have a notary service and a self service area also that comes in handy. Super convenient!

Do NOT use this store for secure shredding. A debit card that I rarely used was hacked a few days…read moreafter I paid to have them shred a boxful of material. This could have been the only way it was hacked. I'm filing a formal complaint and possibly getting LE involved.

I had a very disappointing experience at this UPS Store and would not recommend it…read more I went in to ship a bridesmaid gift that I had previously shipped from another UPS Store without any issues. The employee (who I later found out was the owner) told me I needed a larger box and additional bubble wrap but never discussed the cost before repacking my package. I figured if it was too much I could go home and get another box and come back. When I got to checkout, my total was around $75. I expected the shipping to California to cost more, but I was shocked by the price of the packing materials, especially since none of those charges had been disclosed beforehand. When I mentioned that another UPS Store had only charged me $2 for bubble wrap, the owner responded that the other store "must not be doing well." At that point, I decided to cancel the shipment and take my package elsewhere. I understood paying for the bubble wrap that had already been cut, but then I was charged a $15 service fee that had never been mentioned and was not on my original transaction. I was told that fee would only be removed if I shipped through their store. I felt like I was backed into a corner because I had already incurred enough charges that going elsewhere no longer made financial sense. I felt pressured into completing a transaction after undisclosed charges had already been added. Unfortunately, the person handling the situation was the owner, so there was no one else to speak with. This experience left me feeling misled and disappointed. I will not be returning and cannot recommend this location to anyone who values honesty, transparency, and good customer service.

Love this place so much. Always greeted with a smile They are super friendly and it always smells…read moregood when I come in. Highly recommend for all your shipping needs.

The Celina UPS Store has been an incredible resource for both my business and personal needs. Their…read moreteam is always friendly, professional, and genuinely helpful. As a small business owner, I rely on them regularly for shipping, printing, and other business services, and they consistently go above and beyond to make sure everything is handled quickly and correctly. They take the time to answer questions, offer solutions, and provide excellent customer service every single visit. Whether I'm shipping packages for my business or taking care of personal errands, I know I can count on them. It's rare to find a team that is both efficient and so welcoming. If you're in Celina and need shipping, printing, mailbox services, or simply great customer service, I highly recommend the UPS Store. They truly care about their customers and have become an invaluable part of our community.

They're always very helpful here at this location sometimes there's a bit of a line but it's always…read morequickly taken care of