04/25/24- Thursday…read more Thank you Ms. Annie and Mr. Damir [Air Force Veteran]. Very professional and helpful to all of the customers! Thank you again

Copies anyone? The world has changed a lot since these types of office function centers were open…read more I'm glad to see they are still going strong. Over the years I've used their convenience and capabilities often and still default to them. Go!!

Best place/people ever.. all the reviews are on point, the memory, the radiance, the superb…read moreservice! I could go on... sincerely, thank you so much for being the light to deliver the kind of service ALL companies should exude; you were presented in my life during a dark time in need... & the kindness shown was heavenly. --Been coming here for a couple years, (5/2021) during my dad's chemo; it had a been a rough year w/covid & cancer dx 8/2020; you have surpassed every expectation & more... every single package to El Salvador & France made it. & domestic too... I'm in medicine & I don't commonly see this excellence in treating people outside of healthcare .. & even then, we get weary & bogged down with seeing some if the worse maladies & sometimes ppl.. it gets enough to wear my soul down & I disappoint both my Fathers above with my exhausted attitude. I'm so grateful & will always travel out of my way to get every one of my shipping needs met because you care that much about your customers & the pride in your work that you provide.. they even went beyond when i needed receipts of the many dhl packages sent during my dad's treatments for an estate battle afterwards.. he emailed them with a smile felt over the phone. Your caring way is the kind of person i strive to be...many blessings upon you as you continue to shine your light.

I'm actually a little surprised this place only has 18 reviews. Come on people! Do better, be…read morebetter! I believe in giving credit where credit is due. This has become one of my favorite places just solely due to their superb service. I'm going to do everything I can to support this little hidden gem. When I need to ship packages, I'll wait until I'm in their area just so they can have the business. Definitely check this place out!

This UPS location always does a fantastic job serving all of our needs! We do a lot of returns…read morehere, as well as some regular mailing. Everyone that works there does their job really well and is very nice. When the line is long, the wait typically isn't very long bc they work together efficiently. Robert is especially pleasant to work with! He always has a smile on his face and a warm, friendly air about him. And he never makes you feel bad for having lots of items to return, lol! :)

Robert and the rest of the team are always so nice, talkative and helpful. I go out of my way to…read morego to this location.

Great place and very convenient. Staff is always friendly. They notarize and can take passport…read morephotos.

Their hours show they open at 10AM but it's currently 10:14AM on Saturday, August 3rd and they…read morestill aren't open. We went elsewhere.

I live near 3 UPS stores in the Allen/McKinney area. I gladly drive to this location for fast…read morefriendly courteous service. You guys are the best.

11/17/23- Thursday…read more Store is very neat. Staff were very professional. I asked about the price of shipping a box to Japan.

I think it's a bit weird to review a UPS store, but honestly these guys make shipping or Amazon…read morereturns such an easy experience. I will always pick them over wholefoods to return Amazon items. There have been one or two not so happy ladies working there over the years, but in general the employees are polite, helpful with a good sense of humor.

cobee, somehow a manager and preventative of the store, was INCREDIBLY rude and unprofessional. I…read morehave never been treated with such little patience and respect in my life

Gaby the manager was rude, disrespectful and racist. She treated me and my elderly parents with…read moredisrespect and this was all for a simple notarization task. She refused to give me the store number. Editing this review to respond to the feedback that we just got from John, as a business owner I would suggest instead of being defensive about the reviews and being in a hurry to respond to them, take time and and ask questions to understand what is happening. . She was disrespectful, unhelpful and condescending . She refused to give me your store number so I could file a complaint with the UPS head office which I did as well. Suggestion -Drive down to the UPS on Custer Road to learn how customers should be treated and helped and then start coming to your own store to train your employees.

UPS corporate desperately needs to audit this location. Everyone's polite, but I've experienced…read moreovercharges and attempts to overcharge here 3 times in the past 6-12 months. 1) First case, I was told by the employee that if she prints the label, her instructions are to round up the dimensions, no matter how little the difference. My purchased box had a length of 20.15 inches, but she had to round up to 21. If you look at the official UPS website, sizes are rounded to the nearest whole number, NOT all just rounded up (https://wwwapps.ups.com/us/en/support/shipping-support/shipping-dimensions-weight). This would necessarily ALWAYS increase your shipping prices, sometimes dramatically. 2) I brought in a large box and she quoted me $80. I went home and entered all the dimensions and weight and UPS online quoted me, I think it was $58. I'm not sure why the difference this time, but probably dimensions again. 3) I printed a shipping label through an online small business market place. I shipped it from this location. They told the online market that the package as 4 times its actual weight, and I was auto-charged the difference. I did work that problem out with the online market, but for this location to claim that an under 3lb box was 12lb to get double the shipping cost out of me is ridiculous. DO NOT use this location. And UPS, investigate them. Your reputation is at risk. Adding to address the reply: If you are rounding up to avoid packages being sent back, you should ask. I use purchased boxes that have the size printed on them. I verify all of them. I run a small business and if you add $22 to a random package, I can't stay in business. Rounding up from 20.15" to 21" can make a huge difference in ship price. I expect your other customers would prefer clarity as well. If UPS policy is to round to the nearest inch, there's no reason for there to be packages delayed for incorrect measurements. Your location's job is to verify the measurement and advise the shipper. You are incorrect that UPS doesn't change the price for 3rd party shipping agreements. I ship with an online printed label (through the 3rd party) and when your location accepts the package and marks a 3lb package as a 12lb package, I get hit with a charge upgrade. That's mostly on your employee who accepted the package and marked it as 12lb. It's partially on me for not checking their work. However, your employees do this all day long and it should be done correctly. And finally, I'd think UPS online would let me know if there was a promotion when I was checking prices, but that may be a fair assessment. Regardless, I have had none of these issues at other locations.

I love this FedEx location! There are other locations closer to me but I go out of my way to come…read morehere! Stellar customer service. This location gets quite busy but the staff is always attentive and works efficiently to take care of everyone. I ship with FedEx often due to my employee discount, and the staff here never gives me trouble - I've had terrible experiences at other locations where they basically will do anything to avoid dealing with me. Sometimes I will bring an item without packing because I am unsure of the shipping rates, and I've never had a problem getting assistance with that here. I wish I could say the same of other locations, but until then, I will keep giving this location my business. The store is always clean and organized, and it's always a pleasant experience. Thank you!

I went into the store today to go make some copies, and initially I could not get in the store…read morebecause the door would not work. The sensor wasn't working and I had to wait for someone to come out to go in, but that really isn't the issue. Just trying to be helpful and mention it to the staff, I told one of the employees that the door may be broken. He was nice and went and told the guy with the New York accent. I don't know if that's the manager or what he is. As I was making copies, I overheard him say "yeah, well, I don't know what to tell you. It's been working all day" in a very cocky and condescending way.... loud enough to where the whole store could hear it. I politely went up to the desk to let them know that I could hear him, and instead of acknowledging his behavior, he goes over and looks at the door. I explained to him that it wasn't really the door, it was the fact that I don't appreciate his comment. He then very insincerely apologized and mumbled something under his breath that sounded kind of like "fuck off" as he walked back in the establishment. Never once raised my voice or Karened out, and that was the response I got. I don't know how Fedex puts up with his behavior, but I sincerely hope that upper management sees this review.

They're always so nice and personable busy or not. Really like this location. My husband goes for…read moreme at times and he's very customer service oriented. He has not complained once about the staff.

Andrew at this location is AMAZING!! I work for Lexus HQ and we are doing a can drive for our local…read morefood bank. Our department decided to make a contest out of it so I had to cut equally sized strips from a roll of silver wrapping paper. Andrew saw me struggling and sprang into action with this huge measuring tool and an X-Acto knife. I couldn't have done this project without him! A+.

Ray was very very rude and refused to help me with package issues bc there was a line behind meread more

Fast and friendly staff every time I go in! The only time it takes a little longer is when…read morecustomers aren't prepared, or don't know what they need. The employees are wonderful and knowledgeable each time I go in!