First time here. Thiis proves beyond a shadow of a doubt that first impressions are everything! When I walked in the girl behind the counter was on the phone. Yet, I instantly felt welcomed when she made positive eye contact with me and with the expression on her face. Without missing a beat, she got the attention of a gentleman that was in the back room to assist me. In such a short moment of time she did such a good job of using nonverbal customer service and yet when he came out he could have been her mentor. He, who appeared to be the owner, was extremely gracious, very friendly, courteous, easy-going and knowledgeable. The purpose of my business today was to return a pair of boots that were too big, to the sender. I had every intention of going to the post office to do so. But when I went to go to my favorite BR I realized that this Post & Parcel was just two doors down and decided to go there, simply for the sake of convenience. The fact is that it is always more cost effective to ship parcels through the USPS. But in the same vein, the effort and customer service I experienced today has outweighed many of my future options to save money. This shop has earned a new customer! read more

Victoria was fantastic, she was so helpful along with a young man who I did not get his name! Definitely recommend this place!

Steer Clear unless you just don't give a **** about our community. Just dropped off a package to be delivered here. My usual postage handler's computers were down and I needed my receipt so I came here. Everything went just fine until a young lady came rambling in boisterously talking with the older lady at the front counter who was helping me....this young lady happily spoke to me right in my face without a mask on. Was it intentional? No idea. I drove home and by the time I got home...I was pissed. That clerk/owner should have suggested this young lady leave her shop or hand her out a mask that Governer Abbot issues for those who need. Here's the kicker....ON THE COUNTER IS A BASKET FULL OF MASKS!! I promise you I'll never step foot back in this establishment. When I called the Owner to go "Karen" on her...she could not have been less concerned. uugghhh!! What is wrong with people today!. read more

I was looking for a place to get a document notarized quickly. I walked into Pack & Parcel and walked out with my documents notarized in 5 minutes! Great, fast and friendly service. I will definitely use them again for notary services. read more

This place offers so many services other than mailing packages! They offer notary services and will even scan and email documents for you for a very reasonable price. I used their services last week after my printer/scanner broke and they were so nice and accommodating! read more

Hardcore shaking my head. Just paid $12 over the Fed-ex price to ship a package with Pack & Parcel. Not a crazy size and only 1lb paid $29.49. Should have walked out but for some unknown reason didn't. Checked online and found out that across the street at Walgreens I could have saved $12. Lesson learned. read more

I can not possibly say enough nice things about this business, its management, and its owner. I brought a high value item to Pack & Parcel to have them box it up and ship it through UPS with insurance. UPS proceeded to lose the package somewhere in Oklahoma City. As UPS dragged its heels, violated their own terms and conditions, and made this process as difficult as possible to ensure they didn't have to pay out on the package they lost, the management and owner of Pack & Parcel repeatedly went to bat for me. After the package was finally recovered and returned, Pack & Parcel went to bat for me once more to ensure I received a refund from UPS, which UPS naturally did not want to offer up. This entire process took nearly a month due to UPS's bumbling, and Pack & Parcel helped me out the whole way. I received consistent and professional updates from Pack & Parcel during this entire process. I can only imagine the difficulty trying to navigate this process as an individual shipper or if I had shipped through a UPS store, instead. They have earned my business, to say the least, and I would recommend them to all. read more

These people are great. It is one stop shopping when it comes to your pack and mail needs and they also have a notary service. We used it today and the people working there were more then kind and happy to help. I highly recommend this facility as you can not beat the customer service. read more

Horrible experience! I sent an international package via fedex paid for priority service and asked the "know it all" owner " to check what the limit for customs was...Sure enough he did not bother to check and my package, in spite of the over $130 cost, was stuck in customs and the receipient had to pay - which embaresses me no end as it was a present....People who are ignorant of international business should either document themselves or choose a different occupation than owing a a shipping business...I tried to remonstrate but he did not care ... DO NOT GO THERE!!! read more