I went in today with 2 Amazon returns, one required a return label be printed. I had no idea and they wanted $3.25 to print one page on normal regular copy paper. That is really low, you drive your item there, stand in line so they are certain you will give in and pay whatever they require. Most people don't own printers and they are paid to take those returns. That is just plain greedy, so much for customer service. I will never do business there again. read more

I went into this location, and the dumb clerk David was all over the place he kept saying "sorry" like three times. Also, it appears this location is about as bad as the one on 380/University long lines including people acting like they just came from the gym working out. The UPS on Stacy Road were Melissa is the manager is #awesome. However, with the traffic here in the DFW Metroplex North Texas takes forever so I only go to the location if I need something handled properly! IYKYK read more

I'm absolutely appalled at the horrible business practices and scummy nature of this UPS Store as well as the one located in Adriatic Village, both of which are owned and operated by Jeff Helgeson. My wife tried shipping two books today, and was told the only way for them to arrive in time for Christmas was the three day shipping option for $36. This is a part of a continual scam the owner instruct his employees to run where they do not tell people about cheaper options and always start with the highest tier option and only move down one tier if requested for a lower price. Using a different UPS Store I was able to ship the same items in a more well protected package for $12 while retaining the three day shipping option. As I was in the store waiting in line to retrieve my wife's package so I could ship it for a cheaper rate, an old woman in front of me was trying to ship a small shoebox sized package and was told it would cost $105 for a three day shipping option, which the employee cautioned her was the only way to get her package delivered on time despite having 11 shipping days left until Christmas. He quoted her a cheaper price of $78 for a different shipping option, but urged her to choose the more expensive option. I kindly informed her he had left out the cheapest price, and she ended up purchasing a $22 Ground shipping that is guaranteed to arrive before Christmas. In addition to these horrible business practices and employee training, Jeff Helgeson has also instructed employees to remove components from AT&T U-verse packages and chop the wires up for scrap, claiming it does not need to be returned to AT&T despite the contract with U-verse stating otherwise. Jeff also instructs his employees to charge people five dollars to pick up UPS Access Point packages despite the UPS website explicitly stating they can be shipped to his store for free. This is done by sticking a sticker on the package and charging it separately from the rest of the system in an effort to keep his scamming going unnoticed. I will never ship a package through either of Jeff Helgeson's stores, and I go out of my way to drive to Fairview or Anna in order to deliver a package so he does not see a dime of my money. read more

Nice store professional courteous guys at the front. Took care of my return right away no questions asked they tape it up for me and put the return label on the box wonderful place in service I would visit again read more

The UPS Store - Shipping Centers Near Me - Mckinney, Texas

Today, this location suffered a loss of $160, all thanks to the despicable conduct of the RUDE and DISHONEST manager, Jordan. But I won't let this injustice slide. I possess concrete VIDEO evidence of the entire encounter, ensuring that the truth will come to light. My attempt to address this grievance was met with further disdain when store owner Jeffrey was unavailable to speak to, whose last name I have chosen to omit. It is a total disregard for customer satisfaction. Let me recount the egregious series of events that transpired. With the utmost care, I entrusted this UPS establishment to ship a boutique speaker cabinet valued at a hefty $900 to Seattle, Washington. Not only did I take the precaution of insuring it for its full value, but I also explicitly requested proper packaging. Yet, despite my diligence, I soon discovered that the tracking number provided was INVALID. Upon speaking with Jordan, the epitome of incompetence and laziness, she callously brushed off my concerns, asserting the accuracy of the Tracking number without any verification. She told me the Item already shipped out. I thought, how it that possible, I only dropped it off minutes earlier and it needed to be packed by UPS. Her nonchalant attitude towards such a substantial transaction left me incredulous and outraged. And when I returned to find my item neglected on sitting the floor, her feeble attempt to deflect blame only further fueled my fury. I refuse to tolerate such flagrant disregard for customer trust and satisfaction. As a business owner myself with three decades of experience in customer service, I am appalled by the lack of professionalism displayed by Jordan and the apathy demonstrated by Jeffrey towards customer grievances. In light of this appalling experience, I wanted a REFUND and asked to reclaim my item and demanded a refund of the exorbitant fee charged for their abysmal service. Then Jordan proceeded to play a GAME. She asked me WHERE it was being shipped to. I said Seattle Washington. She says AUSTIN? I said NO, it's going to Seattle Washington, she again said AUSTIN? I know we are in Texas and NO it is not shipping to Austin, it is shipping to Seattle WA. The persons name I was shipping to was Austin. Remember, she asked me WHERE was I shipping the item, NOT to WHOM.. Fv$%^& game playing garbage by her LOWIQ . I vow never to patronize this UPS location on Eldorado in McKinney, Texas, again. And as I share my harrowing experience on social media, I am dismayed to find that others have endured similar mistreatment under Jeffrey's management. At this writing the location has 2 star rating. It's clear that the ROT extends from the top down, and until Jeffrey takes responsibility for the caliber of individuals he employs and the standards he upholds, I fear that this UPS location will continue to be a breeding ground for incompetence and deceit. read more

The UPS Store - Custom Barefaced TWO10 speaker cab with TUKI cover. - Shipping Centers Near Me - Mckinney, Texas

Always great service, never had a problem. Amazon returns are simple. I always opt to have them box and print label. They scan and give me a receipt. I'm not in their store longer than two minutes, they are pretty quick. Amazon notification comes quick once the package is in transit which is within the hour of the visit. Great job!! read more

Whenever I go to this UPS store, they are quick and helpful. Don't mind making the trip.

As I approached the store carrying two big boxes, Nevin once again came to my rescue. It is an exceptional employee who sees what you need before you even get in the door. I cannot say how much I appreciate his thoughtfulness. Helps me get in and back out on my way quickly. read more

Horrible customer service. There were five different customers inside and only one employee assisting. The other two employees were texting (female) and eating (male) and ignoring the fact that there was a line. Skip this location if at all possible. I won't be back! read more

I'm a UPS MyChoice member, and I recently had a package being delivered to my house that needed a signature and UPS changed the delivery day on me the morning it was supposed to arrive to the next day. I was unable to be home that next day so I selected the deliver to a UPS store at no charge delivery change option on the UPS tracking page. When I get to the UPS store the next day, I'm charged $5.00. Not a here's a computer generated invoice official kind of $5.00, but handwritten on the label so UPS doesn't find out their doing it kind of $5.00 even the receipt said misc... Well now they have the package that I want so they successfully extorted $5 out of me. Although had my day not been so good top that point, there's a high probability I would have caused a big ole stink. Like a it's not just the $5.00 it's the principle kind of stink that just makes everybody uncomfortable. I understand a business needs to make money, but it is not right when you are told a service is free then charged after you've used it. I would have paid the $5.00 without complaining had it been shown on the UPS website instead of $0.00. I mean next time might not be such a good day for me. read more

The UPS Store - $0.00 - Shipping Centers Near Me - Mckinney, Texas

The manager of the store, Carey Spence, said my box was not acceptable because it was not corrugated. It was. It just happened to have a slick printing. She argued and tried to crush the box to prove a point. I took the box to FedEx. No problem. I filed a complaint with the franchise and received a positive response and apology. I went in again for perhaps a better experience. She recognized me, took others ahead of me even though I was next in line. When I left, she called me by name to say I could file another complaint. I did. No masks. No social distancing. After writing this review, I was banned from the store. read more

I am a "Karen" when it comes to businesses who allow and serve customers who waltz in either without a mask or lets it just hang off their ears under their chin. No consideration for anyone else but themselves. I was so proud of this store as I drove up to drop off a package and saw a man and a women waiting for store to open not wearing masks. I sat in my car until those two took care of of their business, leave so that I can go in and take care of mine. So I watch as they enter in five seconds later turn around and walk right back out their boxes the store refused service because they did not have a mask! I was so proud of this UPS store and thank them for caring for their community. read more

i come today to the store and ask the lady to print my ticket. and without asking how much was. and also to send priority documents from here to houston. the fee was very high , but i had no choices because i need to send my documents. she charge me for $134 dollar. and when i check my bank account i got charge for printing 2 paper is $17.01 is really to much and very expensive. i think i will come back tomorrow to double check with them. this is seems like scams to me. read more

Long lines and not enough people on staff. The line was literally out the door when I came to complete an Amazon return during the middle of the week. I was more surprised when they charged me to print the sticky mailer. At every UPS location I've ever been to, no one ever charged me to print the package slip because it was through Amazon, but this place will charge over $3 for some reason. read more

I came here a few times and the staff was super friendly and nice. They are helpful and provided quotes without hesitation. I also used their printing services which was very convenient. Great customer service from the two gentlemen, I will definitely come back. read more

Being new to the area, once I find an amazing place I stick with them. Been here twice so far. Everybody was nice & friendly even when it was crazy busy inside! So kind the second time I went in, taped my package but told me I couldn't ship from there. Directed me to where I needed to go, what and how to get it done! Way more than she had to help me with. Thank you!! read more

Imagine if you will, a UPS store that cannot or refuses to print off a label for a free label for a return. They do not have the ability to scan a label on your phone to print the label off. Instead they try to charge you for printing. There are only 2 things you need a UPS store to do. Print labels and deliver a package on time. And they have failed at the first one. After a 30 minute wait to issue a return, I had to walk out. No wonder Fedex beats out UPS at every turn. read more

Very rude, and unprofessional! Down right horrible customer service! Save yourself a trip, and just stick with another UPS, or shipping store! will definitely not be going back to this store again! read more

I have been in plenty of times. Sans mask. I cannot wear one. I have a medical exclusion. I even let them know that the exclusion was PTSD for a rape that occurred. These bitches didn't care. I'm tired of this bs. I won't use this location again. read more

Skip this one and head to a different UPS store! I was shipping a device back to a company. The company provided a shipping label and a CAMS account so they could pay for everything. This store wanted to charge me $3.00 to scan the label on my phone to print out. They just nickel and dime their customers. read more

I cannot ever think about stopping by this UPS store as they charge $3 plus the cost of 10 cents to print one piece of paper. Compared to fedex it is 13 cents a page, no printer usage fee of $3! Need to rethink your pricing. read more

Considering the volume of customers that come into this store on a daily basis, I'd feel much more comfortable if the staff would wear masks. None of them were during my visit. I will not visit this location again. read more

Everytime I come to this store to drop a package off an already labeled package ...I stand in the drop off line waiting while the employees wait on people that have lengthy transactions. This last time was the last straw when the tall AA male worker took people in the other line even though he knew we had been waiting longer. They should have one worker designated for the line that takes the employees one minute to scan a package. read more

I needed to mail an Amazon return and was able to bring my box here along with the label and they helped me seal it up and sent it off. They even printed me a tracking receipt so I could check on it. I appreciate the customer service! Can't speak to their prices though because that's not why I was there. read more

I've been happily going to UPS on Eldorado and Orchid in McKinney for years. That is until today. Rude people. Won't be back. They made it clear they didn't want me. read more

Crappy service. Slow service. Will never return. They want to charge $4 to print a shipping label. read more

I live close to this UPS store and needed to ship a couple of boxes, one of them was really big and awkward. The people were very nice even though it was hectic (their printing system was down), but they were working hard to get everyone taken care of. It took a little bit, but they got me taken care of. The lady who was helping me explained what was going on and thanked me for my patience. While she was helping me, the printer came online and started spitting out labels like crazy to get caught up! I'll be the first to admit that it is not cheap to ship with them but I wanted these packages to be delivered accurately, and of course they give you a tracking number. I will come back to this store and use them again next time. Thanks UPS! read more

We had our Mail box at this store for 8 years. No problems or issues. Friendly and great customer service.

Done with this UPS Store! Before today I use to be a weekly regular customer. Not anymore. The service has been terrible every visit and I would just suck it up. But today was just poor businessman ship from the store owner. I learned on a previous visit to not seal my small boxes as they would just open it to inspect. So today I did not seal my small box that had prepaid shipment and then they arguably and inconveniently charged me a $1 for 6" of tape to seal the box. Seriously!? Done. It's sad that I've made my decision based off this one location as I will not use any UPS Stores anymore. Hello FedEx where they do not charge for their turn-key service. read more

The UPS Store - Shipping Centers Near Me - Mckinney, Texas

This store is a disgrace to UPS, the people are lazy, I dropped off a package at 9:53 am on April 21 for next day air. This was a medical test that time was critical, I have the receipt from them showing the drop off time Wed 21 Apr 2021 9:53 am, but they didn't send the package out until April 22 now it's scheduled for delivery on Friday April 23. This is outside the timeframe for the test. This means I will need to do the test again and my insurance will not pay for a new test due to late return. UPS will not do anything about it, they say since they picked it up from this store it will be next day delivery. read more

So helpful even though I had a few challenges to work through. Excellent staff! I'll be back for sure!

Normally my Amazon returns are smooth and simple but today when I entered the store things were very different I'm not sure if the gentleman was having a bad day or if he just didn't want to be there but he didn't acknowledge me greet me or even attempt to help me and just locked himself in the bathroom for the duration of the time I was in the store and that was actually pretty rude fortunately I believe it's the manager her name is Jordan found her way to me from the rear of the store with a warm and welcoming smile she greeted me and actually assisted me and also went above and beyond I mean she was helping other customers out at the same time while this gentleman was still in the restroom I was in disbelief initially I did want to leave a negative review because of the gentleman who didn't acknowledge me and remained in the restroom but due to the professionalism and great customer service from the manager I'm leaving this five-star review and I also will continue to come into the store because of the Great experience I had with the manager! read more

Had an awfully rude employee almost refuse me service when dropping off a return with a prepaid label from the merchant. It was a large item, so my husband and I waited outside until the lobby cleared out a bit, so as to not infringe upon other customers' personal space. Once a few people left, a couple of helpful customers leaving held the door open for us and we carried it inside together, and since there was a line, we started to lay it down on the ground while we waited. Just then an extremely shrill and rude "Put on your Masks!" came from behind the counter, to which we looked over and waited for the person speaking to make eye contact, since we assumed she must have been talking to us. No one ever did make eye contact with us or even look up from their work. About 10 seconds later, we heard the same call-out again, "You NEED masks on to be in here!" and this time, we were able to identify the person speaking, and replied to her "No thanks," since we both have medical exemptions. She then stopped what she was doing to coldly bark orders at us about covering our face, and when we told her again that we couldn't due to medical reasons, trying to keep our voices down since it is a very private thing to be discussing in a public space, she then LOUDLY demanded we provide her our "medical exemption cards and paperwork" which are not actual things. We let her know that no such thing exists, and she would not have the right to see them anyhow if they did exist, and no worries- we will get out of here, if that's how you feel and how you treat your guests. We picked up the package and placed it on their counter, and another extremely rude worker told us we could not leave it there and that he would not accept it. It was prepaid and since we were only waiting in line to get a receipt in the first place, we decided to forfeit it so we could leave asap, as we were being attacked and publicly ostracized by the two employees for not being able to wear a mask. It was humiliating for the two of them to be going back and forth with us and about us in front of the other customers. As we were pulling away, the 2nd worker came running out to our car trying to tell us that they could not take our item and we had to come back in to retrieve it. We confirmed with him that the postage label was affixed and correct, and so declined to go back in, and when he demanded we come back in to take it back, we insisted that they continue with the shipment, since the merchant had already paid them postage, and had chosen this specific location for us to drop it off. He went back in to "get the manager," who ended up being the 1st worker who then also tried to tell us they had no room to store the package we brought, nor would it fit on their trucks, and that we needed to come back in and get it and take it somewhere else. We again insisted that they take care of it, and that it was out of our hands at this point (both figuratively and literally) and that if there were any problems, that they should contact the merchant (their actual customer) themselves and tell them why they were refusing the package and arrange with them what to do with it, as we were just the middlemen. Once I showed her the confirmation on my phone regarding the drop-off, she backed off a bit and apologized and promised she would take care of the shipment. I submit that the ONLY reason they gave us any problems whatsoever is because we could not wear a mask and they did not want to honor our health conditions and wanted to be in control. They used their rude demeanor, judgmental tone, and harsh words to try to bully us and demean us, but even when being publicly shamed, we still CANNOT wear a mask so their actions made no difference- and then when they could not force us into compliance with that, they tried to do so with their ability to refuse acceptance of a drop-off. The only thing they made a difference in is that now we will go literally ANYWHERE else, when we need to ship anything out ever again. I spend several hundreds of dollars a month on postage and shipping out items, and they will now get zero of it. They will get no income from us ever again, and I hope the many other people from whom I have heard similar stories give honest reviews to show them that they need to rethink how they treat people or their business will fail. read more

If you thought the DMV was slow, this UPS store said "hold my beer!" Staff is laconic on a good day and even worse on bad days. Which is every day at this location. Mix in some good old boy anti mask sentiment and you're sure to leave with a nice case of COVID-19 read more

Zach is the absolute best. He provided a great customer service experience today. He was patient, thorough, and very helpful. Great attitude. I had a BUNCH of packages; he helped me ensure the packages got to the right place and kept me organized. read more

I had a stroller to return and being pregnant I could not carry it in myself. The UPS guy gladly went out to my car and carried it in for me! I was expecting to have to buy extra tape for the box, but they took care of it for me. Great customer service! read more

I was first person in line today when they opened with 12+ different items to return to Amazon. I had started the returns for them with Amazon at different times so they we each a different transaction. The employee working was patient and even though there ended up being 4 people in line behind me rather quickly he never rushed me and made me feel like I had his undivided attention. I was very organized with my returns so the whole transaction took less than 5 minutes. However, if you had seen me walk in with a big box and 2 bags full of multiple items first thing when they opened for most it would've been an eye rolling annoying experience. Kudos to that employee for not making me feel that way. Good job UPS on your customer service today! read more

I love the UPS Store....but this location....4100 ELDORADO PARKWAY, McKINNEY, TX.....never again. I want to be very clear that it's just this location. Avoid this location. I use UPS Stores almost exclusively across the country. I actually have a UPS Store box in Arizona, because I travel so much. I have gone into this location twice in the past 2 years. They are rude and not helpful. I am a regular UPS Shipper and typically have my own UPS material (by the way, it's FREE to express mail shippers....and it's FREE to UPS Store owners too....100% verified). But today I didn't. I walked in with pre-printed labels and needed 2 small express mail boxes (did I mention that they are FREE). When I asked for them (the FREE boxes), the young man said, we don't have any. I said no problem, I'll take any size (Did I mention they're FREE). He said, we don't carry any express mail material (the FREE stuff....I might have mentioned that part). I said that's weird, can I speak to a manager (thinking that maybe he's new, and doesn't know what I'm talking about). The manager confirmed (with a lot of attitude) that the young man was correct. She said, "we expect people shipping by express to have their own material." But....she offered to sell me boxes....ding ding ding ding ding. That's when I remembered that I had been there about 2 years ago and experienced the EXACT same thing. Ah....they don't provide the Fmaterials, because they want to SELL YOU THEIR BOXES!!! That's bad gamesmanship folks. These are franchises, and this isn't a good one. I quickly took my business to another location. When I mentioned my experience, the franchisee at this different location said "we've not heard great things about that location." And was very quick to make sure I knew that they are independently owned. Again, I love the UPS Stores (shout out to Barry, my franchisee in Arizona, who is awesome!). This is McKinney, TX location does not represent the rest of the excellent owners across the country. Again, THE ONLY LOCATION I've every come across that doesn't provide the FREE material. And I think I can say with a very high degree of confidence, they'd love to sell you one of THEIR BOXES!! Update: I received a comment from the management at this UPS Store location today, 4/02/2018. Apparently they didn't read my review.... Their comment does not address my experience at all. Unless they're stating that they don't have the room to stock the FREE boxes provided for them for FREE by UPS (again, 100% verified that UPS provides FREE express boxes in all available sizes, and FREE express envelopes in all available sizes and types to UPS Store owners). And if they are, that's ludicrous. The largest supply box (which holds at least 20 Large Express mail boxes) is approximately 5"x20"x25". So having a supply of Large, Medium and Small express boxes, and assorted envelopes might take up 20"x20"x25" maximum. If you own a UPS Store, you know that any one customer box that you take in could be that size or larger. So the room to stock FREE supplies is there. And it's not going to really cannibalize your storage space, because you know and I know that you have to have space for the usual flow of packages....20"x20"x25" is not going to hurt a bit. read more

Carry is amazing. In the midst of a packed store with everyone trying to make the 6:00 deadline, she continued to smile and genuinely care. While assisting other employees, she managed to check customers out and kindly help a man on the computer who was yelling for her across the room. She renewed my faith in people and encouraged me to be a little kinder and to have more patience with others in line. read more

I went in for an Amazon return. They said the box it came in wasn't compliant because they couldn't read some manufacturers stamp. Tried selling me a box for $13.00 and refused to ship unless I purchased their box. I watched them charge the guy ahead of me $3.54 for a UPS envelope??? Bait and switch at its best. Stay away and go to another one if you HAVE to use t Thank you for the response but as I explained it wasn't an electronic unit. It was a plush toy. Not a need for additional packaging, it was overpacked to begin with. That was explained at the time as well but it obviously wasn't understood. $13.00 for a box? Come on. read more