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The UPS Store

2.5 (79 reviews)
Closed 8:00 am - 7:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

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Shipping centers

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Taufiq H.

Nice store professional courteous guys at the front. Took care of my return right away no questions asked they tape it up for me and put the return label on the box wonderful place in service I would visit again

Custom Barefaced TWO10 speaker cab with TUKI cover.

Today, this location suffered a loss of $160, all thanks to the despicable conduct of the RUDE and DISHONEST manager, Jordan. But I won't let this injustice slide. I possess concrete VIDEO evidence of the entire encounter, ensuring that the truth will come to light. My attempt to address this grievance was met with further disdain when store owner Jeffrey was unavailable to speak to, whose last name I have chosen to omit. It is a total disregard for customer satisfaction. Let me recount the egregious series of events that transpired. With the utmost care, I entrusted this UPS establishment to ship a boutique speaker cabinet valued at a hefty $900 to Seattle, Washington. Not only did I take the precaution of insuring it for its full value, but I also explicitly requested proper packaging. Yet, despite my diligence, I soon discovered that the tracking number provided was INVALID. Upon speaking with Jordan, the epitome of incompetence and laziness, she callously brushed off my concerns, asserting the accuracy of the Tracking number without any verification. She told me the Item already shipped out. I thought, how it that possible, I only dropped it off minutes earlier and it needed to be packed by UPS. Her nonchalant attitude towards such a substantial transaction left me incredulous and outraged. And when I returned to find my item neglected on sitting the floor, her feeble attempt to deflect blame only further fueled my fury. I refuse to tolerate such flagrant disregard for customer trust and satisfaction. As a business owner myself with three decades of experience in customer service, I am appalled by the lack of professionalism displayed by Jordan and the apathy demonstrated by Jeffrey towards customer grievances. In light of this appalling experience, I wanted a REFUND and asked to reclaim my item and demanded a refund of the exorbitant fee charged for their abysmal service. Then Jordan proceeded to play a GAME. She asked me WHERE it was being shipped to. I said Seattle Washington. She says AUSTIN? I said NO, it's going to Seattle Washington, she again said AUSTIN? I know we are in Texas and NO it is not shipping to Austin, it is shipping to Seattle WA. The persons name I was shipping to was Austin. Remember, she asked me WHERE was I shipping the item, NOT to WHOM.. Fv$%^& game playing garbage by her LOWIQ . I vow never to patronize this UPS location on Eldorado in McKinney, Texas, again. And as I share my harrowing experience on social media, I am dismayed to find that others have endured similar mistreatment under Jeffrey's management. At this writing the location has 2 star rating. It's clear that the ROT extends from the top down, and until Jeffrey takes responsibility for the caliber of individuals he employs and the standards he upholds, I fear that this UPS location will continue to be a breeding ground for incompetence and deceit.

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11 months ago

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10 months ago

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2 years ago

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6 years ago

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2 years ago

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2 years ago

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2 years ago

Whenever I go to this UPS store, they are quick and helpful. Don't mind making the trip.

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2 years ago

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6 years ago

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8 years ago

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6 years ago

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6 years ago

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3 years ago

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5 years ago

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4 years ago

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4 years ago

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5 years ago

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6 years ago

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6 years ago

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6 years ago

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6 years ago

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6 years ago

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6 years ago

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13 years ago

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6 years ago

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8 years ago

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10 years ago

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6 years ago

We had our Mail box at this store for 8 years. No problems or issues. Friendly and great customer service.

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9 years ago

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5 years ago

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8 years ago

So helpful even though I had a few challenges to work through. Excellent staff! I'll be back for sure!

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3 years ago

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6 years ago

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5 years ago

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5 years ago

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8 years ago

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7 years ago

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8 years ago

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6 years ago

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7 years ago

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Review Highlights - The UPS Store

Always knowledgeable, quick response, and excellent customer service.

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FedEx Office Print & Ship Center

FedEx Office Print & Ship Center

(8 reviews)

The people who work here are very nice. But, unfortunately I'm very disappointed with the last two…read moreshipments I made out of here. I'm not understanding why I am told my packages will deliver to San Diego in 3 days and then by the end of the 2nd day it's just barely made it to Fort Worth! It doesn't make any sense, unless they're delaying when they're shipping my stuff. The last two I shipped were for birthdays and I thought I could trust FedEx over USPS to get it there on time. I may as well pay priority shipping over at USPS. Its a sad day I may add when I can trust a government entity to handle something more efficiently. It's too bad but I can't trust this location any longer. I'll have to go to UPS, unless I can afford for my package to be lost in transit for days past the scheduled delivery date.

While I have never personally shopped with this location, the level of customer service I received…read morerecently demands a five star review. A few weeks ago while looking at road legal tanks for sale (why wait in traffic if you can just drive over it?!) I decided it would be funny to call up this FedEx location and pretend I was shipping a tank. I gave the dimensions of 80 ft long by 20 ft wide and 20 ft tall. The clerk with whom I spoke didn't even falter! Then he asked for the weight. I told him it was in the vicinity of 10 tons, and rather than catch on to the joke, or hang up, HE STARTED CALCULATING HOW I COULD SHIP MY IMAGINARY TANK. After talking to another employee, a consensus was reached that while I COULD SHIP MY FAKE TANK THROUGH FEDEX, I would have to go to a separate location and get special shipping. The employee then estimated it would cost me somewhere in the ballpark of five figures, thanked me for my business, and wished me a nice day. Now if I ever actually buy a tank, I know who I am going to!

The UPS Store - shipping_centers - Updated May 2026

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