I have used this UPS location for many years and appreciate the convenience however, today as I arrived with all of the packaging that was required and my labels but needed a piece of clear tape they wanted to charge me five dollars. A SINGLE piece of tape! Not even a roll. read more

I was referred here by one of the local banks that only have operations via their drive thru. I needed a document notarized that couldn't be handled that way. This location was not only convenient but it offered better than you could ever think or request "Customer Service". My documents were notarized in as little as 5 minutes. The cost was under $10. The employees provided 5 star treatment to my elderly and disabled Mom who would be considered one of the one's at the top of the high risk list for COVID-19 awareness. Although the line was close to being out the door due to the 6feet distancing restrictions, they were all smiles during the entire process and very patient. I recommend this location for shipping, packaging and notary needs even though it's small and may cost for services that may be routinely free because of the great Customer Service! read more

BEWARE: Went to return items that state I don't require a package. The general manager would not take the items want wanted me to buy "cheap" packaging ($3 each). I asked why he could not use the stuff behind the counter and he shrugged and said he was a small business owner and needed to make money, read more

The store is always very clean, and the employees are always very friendly. We drop off packages here all the time and never have any problems. read more

The UPS Store - Shipping Centers Near Me - Frisco, Texas

I come in often to ship for work or do Amazon returns and 9 times out of 10 are great. The staff is nice, efficient and no problem except for one guy who everytime I've come in he's very pretentious, talks down to you if he thinks you don't get a process, or said 'ANOTHER Amazon return?' (Listen I get it I return fairly often but I don't have to be shamed for it). No issue with ANY other employee and would rather work with them and avoid this guy. read more

Had a run in with two unprofessional argumentative girls named Jessica and Cathy. These two will be the ruin of the store due to unprofessional behavior, being Argumentative with customers just plain rude. Love the original staff because they are amazing and always treated me and others with respect. The argument started when I asked the young ladies to pack my items in the same room with me. There was arguments from both girls that that's not how it's done they do everything in the back room and the girls said I need it to request packing area from the beginning. I said to them I am requesting it right now so why are rude and argumentative to a customer. I have been coming to this location longer than they have worked. I have seen these girls have this behavior with others a s this is super unprofessional. The girls dates me to cal their manager but wouldn't give me his info. Bad customer service..... This will be the down fall of a great buaine read more

The UPS Store - Rude girls and my package of gifts. - Shipping Centers Near Me - Frisco, Texas

Ethan at the UPS store on Gary Burns is so friendly, professional, and efficient.

Evie Stewart has always been very friendly and professional. This store is lucky to have have her. I just found out Evie is no longer at this location I definitely won't be back now! You lost an asset read more

Convenient location, clean store, and friendly staff; I couldn't ask for more when doing an Amazon return drop off.

All the staff here are amazing, they have gone above the mark to provide me with the help I needed with a package. Great location!

I recently needed to ship prescription glasses to my son in Houston. This was an important item as school has already started and even with insurance the cost of glasses can get expensive. I also included a favorite watch of his as a surprise. Somewhere in the process the package never arrived. Nor could it be located or tracked. This is where I would normally write a negative review and state my disappointment, but it's what Craig, the manager, and the owner did that makes this a amazing review. From the beginning I was assured that they would make it right. I was treated professionally and even contacted over the weekend to follow up. After a short time, they concluded that they were unsuccessful in locating my package. I received a call Informing me that compensation for my loss was waiting at the store. I never received a lengthy story about store policy or forced to wait for a window of time until they were satisfied it was a loss. I also didn't have to wait for an out of state corporate office to cut a check 30 days later either. They performed in the same fashion as if it were their personal loss. For that I commend them. They have also earned a loyal customer. read more

This is the worst store in city.. We entered at 4:45 on Saturday and nobody cares to help us. Though its closing time is at 5pm, they won't accept to receive packages till5. There is a person who don't know anything and say he need his manager to come for processing our request. read more

I can't say enough positive stuff about this location and all the employees here I've dealt with. I drive from Celina to use this store for a reason. They are always extremely friendly and do whatever it takes to get your packages processed without nickel and diming you for tape & printing labels. In fact, they even helped me sort through Amazons ridiculous return practices/multiple destinations & labels. read more

A very efficient store, probably because of the main cashier Sami. She knows what she's doing and can multitask extremely well. I keep coming back to this store just for her help. She definitely deserves a raise or I might try to hire her myself. read more

BEST UPS location ever! The team is always ready to help, they are rarely busy and they are willing to print out labels for free!

Just unpleasant experience with the person running the front. Didn't bother listening to what I said, had problems understanding even when everything was spelled out for her, and just look like she really hated her job. Extremely rude. read more

So helpful! They even took my fed ex package return and will have it picked up! Unlike going to the USPS, the UPS store always provides tape to seal up your package at no cost. They are great with Amazon returns as if they practically work for Amazon themselves! They make dropping off packages a breeze and are so pleasant. Oh, and they always have a bowl of good candy, not just the cheap crap. read more

I have moved all my shipping business to this UPS store. I won't go back into the US Post Office after working with Walt and his team. He is helpful, courteous, finds the lowest rates for my packages, works with me on packaging, etc. The next time you need shipping services, printing, or faxing, please stop in and prepare for a good experience. read more

Best ever! Their customer service is par excellence! Super friendly & helpful staff! Top notch service always..Five stars & more!

I frequent this store and always got the best shipping service. They don't charge extra for trivial shipping items or up sell.

Worst UPS location with the current staff. There is no concept of customer service when UPS has lost a package. Brittany, actually cut me off while trying to simply ask a question about the package. Every time I've been to this location Brittany always greets you with a horrible scowl. The UpS app is great as it allows you to setup packages to be delivered to an UPS access point, so you don't have packages delivered to your home if you are there. You know porch pirates and all... anyway unfortunately Brittany and the staff at this location need training or new career choices in my opinion. Oh and don't dare get there 5 minutes before closing because they have already locked the doors. On one trip I was actually walking to the door and they were locking it as I got closer to entry. Now I'm visiting other near by UPS location to use even though this on is the most convenient to my home. read more

The team is very helpful and genuinely friendly - a truly great experience to do business with these guys! We rent a mailbox here and come in just about every day, so we see how they interact with people on a consistent basis. They know most of their customers by name and go out of their way to accommodate their needs. The store itself is neat, tidy, and smells great. Walt is always quick with a handshake, a sincere how are you, or -sometimes - he'll answer the phone using funny voices. The team is a lot of fun but they are also very efficient. I love going in there (how many people can say THAT about their mailbox?) I would definitely recommend using their services to anyone looking for a mailbox, packaging or shipping boxes, or needing office supplies. read more

This UPS store was very helpful during the time I needed a temporary mailbox. They also assisted me in retrieving attached documents and getting them printed for me. They have the most friendly staff and Walt the owner is also very friendly and helpful. I've used other UPS stores which where helpful but this one cares about there customers and repeat business. I highly recommend Walt and his staff! read more