Best place/people ever.. all the reviews are on point, the memory, the radiance, the superb…read moreservice! I could go on... sincerely, thank you so much for being the light to deliver the kind of service ALL companies should exude; you were presented in my life during a dark time in need... & the kindness shown was heavenly. --Been coming here for a couple years, (5/2021) during my dad's chemo; it had a been a rough year w/covid & cancer dx 8/2020; you have surpassed every expectation & more... every single package to El Salvador & France made it. & domestic too... I'm in medicine & I don't commonly see this excellence in treating people outside of healthcare .. & even then, we get weary & bogged down with seeing some if the worse maladies & sometimes ppl.. it gets enough to wear my soul down & I disappoint both my Fathers above with my exhausted attitude. I'm so grateful & will always travel out of my way to get every one of my shipping needs met because you care that much about your customers & the pride in your work that you provide.. they even went beyond when i needed receipts of the many dhl packages sent during my dad's treatments for an estate battle afterwards.. he emailed them with a smile felt over the phone. Your caring way is the kind of person i strive to be...many blessings upon you as you continue to shine your light.

I'm actually a little surprised this place only has 18 reviews. Come on people! Do better, be…read morebetter! I believe in giving credit where credit is due. This has become one of my favorite places just solely due to their superb service. I'm going to do everything I can to support this little hidden gem. When I need to ship packages, I'll wait until I'm in their area just so they can have the business. Definitely check this place out!

We had a return for Amazon to be proceeded…read more The team at this store helped making it a breeze! We recommend this store for all your packaging and couriering needs

Confidential document shipped overnight early delivery guaranteed by 10am. Package is now nowhere…read moreto be found, unaccounted for, and never scanned by driver. And... they are telling me I will have to wait 2 weeks for refund. Unacceptable! I will not be back or use UPS again.

I was told my package was located at this particular FedEx location. When I arrived at the Prosper…read morelocation the only thing they told me was they did not have the package. I asked if they could help me locate it based on the tracking number they indicated they could not. When I tried to explain my situation the guy waiting on me kept indicating you need to call Customer Service as I was speaking. The manager Brea standing next to him, just shrugged her shoulders. Then I said I'm going to file a complaint and the guy indicated he doesn't care because it was his last day. Again, the manager just shrugged her shoulders. I asked the manager for the guys name and she refused to give it to me for the purpose of filing a complaint. I have never witnessed such pathetic Customer Service. I filed the formal complaint with FedEx.

I do not live in Prosper. I was in need of a printing center since my copier died at home. I came…read moreto your location and the customer service was outstanding. The staff immediately helped me greeted me and resolves all my challenges. There were a couple of hiccups with sending an email and getting a response back from the FedEx service Center but the staff were outstanding. Receiving professional customer service and being treated as such was amazing when I was there. I want to give a big shout out to Bria who really went above and beyond to make sure my needs are taken care of. Thank you, FedEx!

I love this business. They have so much more to offer than any of the UPS or FedEx stores. They…read morecarry a large inventory of boxes and supplies and their customer service is the best!! I ship a lot of weird shaped parts for my business and they always have the box I need, or make a box for me. They even help me pack if I need it. I cannot recommend them enough!

This morning, my husband and I went to the Zip It location in Little Elm to get a parental consent…read moreform for a visa application notarized, and the experience was infuriating. The woman at the counter was rude, dismissive, and unprofessional from the moment we walked in. She didn't bother to properly read the form and incorrectly claimed it couldn't be notarized. When my husband politely corrected her, she snapped in a condescending tone, saying, "I can read that." This same form had been notarized elsewhere before, and when we went to a UPS on Main Street afterward, they notarized it immediately without any issues. This employee clearly lacks basic customer service skills. We will NEVER return to Zip It. Absolutely unacceptable behavior!

The Celina UPS Store has been an incredible resource for both my business and personal needs. Their…read moreteam is always friendly, professional, and genuinely helpful. As a small business owner, I rely on them regularly for shipping, printing, and other business services, and they consistently go above and beyond to make sure everything is handled quickly and correctly. They take the time to answer questions, offer solutions, and provide excellent customer service every single visit. Whether I'm shipping packages for my business or taking care of personal errands, I know I can count on them. It's rare to find a team that is both efficient and so welcoming. If you're in Celina and need shipping, printing, mailbox services, or simply great customer service, I highly recommend the UPS Store. They truly care about their customers and have become an invaluable part of our community.

Debbie and Andy (the owners) are amazing. I've noticed in so many other reviews, they consistently…read morebend over backwards to fully satisfy the needs of their customers. My feelings and experiences are the same. A great business with a dedicated staff to accommodate your needs - I HIGHLY RECOMMEND THIS UPS STORE ! Jim W.

Good location but they seem understaffed especially compared to UPS in the next strip mall. The…read moreemployees are relatively nice, but not overly so. They need to hire more people is the bottom line-the employees would be happier and I wouldn't feel like I'm bothering them and would get through the line quicker.

If I could give it zero stars I would. Needed to print 1 page. Spent 20 minutes trying to print…read morewithout success due to network issues they were having. Not necessarily their fault. The manager asked me to email it to their store email and they'd print it for me, so I did. Waited another 15 minutes while they helped other customers and the manager joked around with other employees. Nobody printed it for me. Went next door to ups and printed it in under a minute. Recommend avoiding this location. Total circus.

Not a reliable place. The place will not give you a tracking number and will get rid of you with…read moreexcuses. Fedex needs info that the store did not supply

I was told to wait in line behind another gentlemen making copies in order to send a fax. When he…read morefinished several minutes later I proceeded to use the self service kiosk. I sent my fax on the fax machine only to find out that the fax machine doesn't work with the self service kiosk and I would have to check out at the register anyway. The cashier then proceeded to charge me $7.45 to fax 2 pieces of paper!!!!!!!!!!!! FedEx, how do you justify charging more to send a fax then print copies when I didn't use any paper or ink, just your stupid landline?!???? This by the way was only necessary because I was sending documents to a Pharmeceutical company who wants to charge me $36,000/28 pills for my child's medicine!!!!!!!

Great service! Relaxed employees with good attitude ready to…read morehelp to the public! Very professional and friendly! Thank you for your good services!!

These guys were patient with me and helped me when I made a mistake that was a waste of my time…read more They went beyond the extra mile for me to get my I9 verification. Very helpful. Excellent human being that guy Jason is.