Seems like the employees don't want to be there especially the black girl. Absolutely no customer…read moreservice whatsoever! Has to be the worse UPS I've ever been to.

8/24/23 - I had an Amazon return to drop off and I was in the Prosper area for an appointment, so I…read moredropped it off around 11:00 am after I finished my errand. A nice young man accepted my return (a pkg of 2 phone chargers and cables) that I still had in the original product package and also the outer envelope it came in. He asked if I wanted the receipt- Of Course I do! Note to other customers dropping off an Amazon return - ALWAYS get the receipt that proves you dropped off the item. I usually am notified by text and email a few hours later that my return is underway and the credit will be back to my Amazon account shortly. I noticed that I didn't see anything later that day or the following day,.... When I checked the return status, it said that I would be issued a credit after the item was received back at Amazon. Ok, it's only for $17.45 so I waited. I checked and it showed that Amazon did receive the return but still no credit was issued. Finally 2 weeks after I sent it back, I contacted Amazon to talk to customer service. I wanted to know if it was Amazon or UPS causing the delay. I was assured that the delay for receiving the credit was on Amazon's end, not UPS. Later that evening the credit was finally issued to my account. I was glad to find out the delay was not UPS's fault.

Best place/people ever.. all the reviews are on point, the memory, the radiance, the superb…read moreservice! I could go on... sincerely, thank you so much for being the light to deliver the kind of service ALL companies should exude; you were presented in my life during a dark time in need... & the kindness shown was heavenly. --Been coming here for a couple years, (5/2021) during my dad's chemo; it had a been a rough year w/covid & cancer dx 8/2020; you have surpassed every expectation & more... every single package to El Salvador & France made it. & domestic too... I'm in medicine & I don't commonly see this excellence in treating people outside of healthcare .. & even then, we get weary & bogged down with seeing some if the worse maladies & sometimes ppl.. it gets enough to wear my soul down & I disappoint both my Fathers above with my exhausted attitude. I'm so grateful & will always travel out of my way to get every one of my shipping needs met because you care that much about your customers & the pride in your work that you provide.. they even went beyond when i needed receipts of the many dhl packages sent during my dad's treatments for an estate battle afterwards.. he emailed them with a smile felt over the phone. Your caring way is the kind of person i strive to be...many blessings upon you as you continue to shine your light.

I'm actually a little surprised this place only has 18 reviews. Come on people! Do better, be…read morebetter! I believe in giving credit where credit is due. This has become one of my favorite places just solely due to their superb service. I'm going to do everything I can to support this little hidden gem. When I need to ship packages, I'll wait until I'm in their area just so they can have the business. Definitely check this place out!

Very clean. Not as busy as the old UPS store. I always return my Amazon packages and I'm always in…read moreand out. Staff is friendly.

The guy working the front is incredibly rude and demeaning. Walked into this location to return a…read morecouple of items and print something and was immediately disrespected. The entire interaction was so disrespectful that I cut it short and let him know that I felt very uncomfortable. Please spare yourself the disrespect and go to the location 3 mins down the road! Also seems that I am not the only person who has had a similar interaction at this location. Really sad that he has not been held accountable.

We had a return for Amazon to be proceeded…read more The team at this store helped making it a breeze! We recommend this store for all your packaging and couriering needs

Confidential document shipped overnight early delivery guaranteed by 10am. Package is now nowhere…read moreto be found, unaccounted for, and never scanned by driver. And... they are telling me I will have to wait 2 weeks for refund. Unacceptable! I will not be back or use UPS again.

I think it's a bit weird to review a UPS store, but honestly these guys make shipping or Amazon…read morereturns such an easy experience. I will always pick them over wholefoods to return Amazon items. There have been one or two not so happy ladies working there over the years, but in general the employees are polite, helpful with a good sense of humor.

cobee, somehow a manager and preventative of the store, was INCREDIBLY rude and unprofessional. I…read morehave never been treated with such little patience and respect in my life

I was told to wait in line behind another gentlemen making copies in order to send a fax. When he…read morefinished several minutes later I proceeded to use the self service kiosk. I sent my fax on the fax machine only to find out that the fax machine doesn't work with the self service kiosk and I would have to check out at the register anyway. The cashier then proceeded to charge me $7.45 to fax 2 pieces of paper!!!!!!!!!!!! FedEx, how do you justify charging more to send a fax then print copies when I didn't use any paper or ink, just your stupid landline?!???? This by the way was only necessary because I was sending documents to a Pharmeceutical company who wants to charge me $36,000/28 pills for my child's medicine!!!!!!!

Joleen, Joleen - probably too young to remember the song. Yes I know it's spelled Jolene :) - I…read morecame to drop off an Amazon package on a very unassuming Monday. Fabulously served by Joleen. Quickly took care of me all with a dazzling smile. A 5 sec interaction - made my day! Thank you Joleen! Bonus - they always have good music on!

My experiences here at this UPS Store have always been great! The employees are friendly and…read morehelpful. When I needed a box taped up and secured, there was no additional charge. Definitely fast and efficient service! I will for sure be back in the future. Parking was also plentiful and convenient out front.

I love this business. They have so much more to offer than any of the UPS or FedEx stores. They…read morecarry a large inventory of boxes and supplies and their customer service is the best!! I ship a lot of weird shaped parts for my business and they always have the box I need, or make a box for me. They even help me pack if I need it. I cannot recommend them enough!

This morning, my husband and I went to the Zip It location in Little Elm to get a parental consent…read moreform for a visa application notarized, and the experience was infuriating. The woman at the counter was rude, dismissive, and unprofessional from the moment we walked in. She didn't bother to properly read the form and incorrectly claimed it couldn't be notarized. When my husband politely corrected her, she snapped in a condescending tone, saying, "I can read that." This same form had been notarized elsewhere before, and when we went to a UPS on Main Street afterward, they notarized it immediately without any issues. This employee clearly lacks basic customer service skills. We will NEVER return to Zip It. Absolutely unacceptable behavior!

The ladies of The Print Lab were very patient and helpful to me when I recently got my business…read morecards printed. The resulting quality was great and I'm very pleased! Fair priced too!

I've used this company several times over the past few years and they always go above and beyond to…read moredeliver high-quality work and the best service. Anytime I need printing, I ALWAYS call them. They are the best!