I was told my package was located at this particular FedEx location. When I arrived at the Prosper…read morelocation the only thing they told me was they did not have the package. I asked if they could help me locate it based on the tracking number they indicated they could not. When I tried to explain my situation the guy waiting on me kept indicating you need to call Customer Service as I was speaking. The manager Brea standing next to him, just shrugged her shoulders. Then I said I'm going to file a complaint and the guy indicated he doesn't care because it was his last day. Again, the manager just shrugged her shoulders. I asked the manager for the guys name and she refused to give it to me for the purpose of filing a complaint. I have never witnessed such pathetic Customer Service. I filed the formal complaint with FedEx.

I do not live in Prosper. I was in need of a printing center since my copier died at home. I came…read moreto your location and the customer service was outstanding. The staff immediately helped me greeted me and resolves all my challenges. There were a couple of hiccups with sending an email and getting a response back from the FedEx service Center but the staff were outstanding. Receiving professional customer service and being treated as such was amazing when I was there. I want to give a big shout out to Bria who really went above and beyond to make sure my needs are taken care of. Thank you, FedEx!

Came to my house and provided the notary services I needed. Would use again if I ever needed…read morenotary services.

Service was fantastic! Unlike UPS which don't have an "in person" notary, Thillai was very…read morefriendly, knowledgeable about her business, and she'll come to you!!! Being new to Texas this was such great service for me. Thank you LUCKY EXPRESS NOTARY (5 STAR SERVICE)

Seems like the employees don't want to be there especially the black girl. Absolutely no customer…read moreservice whatsoever! Has to be the worse UPS I've ever been to.

8/24/23 - I had an Amazon return to drop off and I was in the Prosper area for an appointment, so I…read moredropped it off around 11:00 am after I finished my errand. A nice young man accepted my return (a pkg of 2 phone chargers and cables) that I still had in the original product package and also the outer envelope it came in. He asked if I wanted the receipt- Of Course I do! Note to other customers dropping off an Amazon return - ALWAYS get the receipt that proves you dropped off the item. I usually am notified by text and email a few hours later that my return is underway and the credit will be back to my Amazon account shortly. I noticed that I didn't see anything later that day or the following day,.... When I checked the return status, it said that I would be issued a credit after the item was received back at Amazon. Ok, it's only for $17.45 so I waited. I checked and it showed that Amazon did receive the return but still no credit was issued. Finally 2 weeks after I sent it back, I contacted Amazon to talk to customer service. I wanted to know if it was Amazon or UPS causing the delay. I was assured that the delay for receiving the credit was on Amazon's end, not UPS. Later that evening the credit was finally issued to my account. I was glad to find out the delay was not UPS's fault.

Good afternoon, I want to say that Khris and his team did a wonderful jobs today. They picked up a…read morePottery Kiln in Prosper, TX and transported it to our home in Grapevine. They did a wonderful job were very professional and were a great value. I will be using them again if the need arises I would highly recommend CarrGo Services. Khris thank you very much Rudy

Khris was quick/efficient and flexible with availability. Two-seater couch removed quickly with 3…read moreflights of stairs. Would hire again.

We had a return for Amazon to be proceeded…read more The team at this store helped making it a breeze! We recommend this store for all your packaging and couriering needs

Confidential document shipped overnight early delivery guaranteed by 10am. Package is now nowhere…read moreto be found, unaccounted for, and never scanned by driver. And... they are telling me I will have to wait 2 weeks for refund. Unacceptable! I will not be back or use UPS again.

Always on their game. The nicest employees you'll meet , I love that they're so fast too!!!read more

I have been struggling to find the perfect place to drop off or ship items, especially during the…read moreholidays. This little gem in Royse City has literally surpassed every level of business etiquette and customer service I could have hoped for. I usually deal with the gentlemen (assuming the owner), but the girls are sooo sweet and helpful as well. Every visit I make to this place leaves me with a smile. They make you feel like family when you walk in. There is nothing that I have experienced in a great while that exceeds their customer care. You even learn a thing or two while there. I will always recommend them to family and friends. Thank you guys for top-notch service. You make this momma's day out less stressful every time.

I was told to wait in line behind another gentlemen making copies in order to send a fax. When he…read morefinished several minutes later I proceeded to use the self service kiosk. I sent my fax on the fax machine only to find out that the fax machine doesn't work with the self service kiosk and I would have to check out at the register anyway. The cashier then proceeded to charge me $7.45 to fax 2 pieces of paper!!!!!!!!!!!! FedEx, how do you justify charging more to send a fax then print copies when I didn't use any paper or ink, just your stupid landline?!???? This by the way was only necessary because I was sending documents to a Pharmeceutical company who wants to charge me $36,000/28 pills for my child's medicine!!!!!!!

I had a problem with my hot water heater. They arrived on time and quickly diagnosed the problem…read more I didn't think my hot water heater was covered under warranty. But they contacted the manufacturer and found out that it was. While they waited for the new factory part to arrive, they temporarily installed a used part so I'd have hot water right away. When the new factory part came in a few days later, they called and made an appointment to install it. Again, they showed up on time as promised. I've had no problems with my hot water heater since. The guys that showed up were very nice and professional.

Timely arrival on appointment, straight forward knowlegeable recommendation and professional…read moreservice delivered. We are happy and thank you for your timely service.

When I needed my wife's bike refurbished after several years of just "hanging around in the…read moregarage"--her bike, not my wife--and after moving from Houston, we found Katie and Patrick were just what we needed. Katie was so cordial and helpful when we dropped it off, and their system of estimates, work authorization, and payment with "texts" made the process quick and easy. Patrick did all the work necessary (brake pads and lines and tires) and got the bike in good riding condition quickly, and offered to deliver, but we picked it up in a couple of days--and the price was right. We love Celina Cyclery, and won't hesitate to use them again when we need help with bicycles.

From the owner: Call today to schedule your service - DORBA members get 10% offread more