I was told my package was located at this particular FedEx location. When I arrived at the Prosper…read morelocation the only thing they told me was they did not have the package. I asked if they could help me locate it based on the tracking number they indicated they could not. When I tried to explain my situation the guy waiting on me kept indicating you need to call Customer Service as I was speaking. The manager Brea standing next to him, just shrugged her shoulders. Then I said I'm going to file a complaint and the guy indicated he doesn't care because it was his last day. Again, the manager just shrugged her shoulders. I asked the manager for the guys name and she refused to give it to me for the purpose of filing a complaint. I have never witnessed such pathetic Customer Service. I filed the formal complaint with FedEx.

I do not live in Prosper. I was in need of a printing center since my copier died at home. I came…read moreto your location and the customer service was outstanding. The staff immediately helped me greeted me and resolves all my challenges. There were a couple of hiccups with sending an email and getting a response back from the FedEx service Center but the staff were outstanding. Receiving professional customer service and being treated as such was amazing when I was there. I want to give a big shout out to Bria who really went above and beyond to make sure my needs are taken care of. Thank you, FedEx!

I needed a very small 1piece print job done. I reached out via phone to see if they could do it…read more Ashley helped me, from there I sent what I needed over via email, she got right back to me, I paid via email invoice then went and picked it up, (all within 24 hrs). I am super pleased with the end product! It came out perfect! I didn't even know this business was here but I will be recommending them now!

I have used Print House for my business since they started their printing business. They are…read morereliable and their printing is top notch. They go the extra mile!

The ladies of The Print Lab were very patient and helpful to me when I recently got my business…read morecards printed. The resulting quality was great and I'm very pleased! Fair priced too!

I've used this company several times over the past few years and they always go above and beyond to…read moredeliver high-quality work and the best service. Anytime I need printing, I ALWAYS call them. They are the best!

Seems like the employees don't want to be there especially the black girl. Absolutely no customer…read moreservice whatsoever! Has to be the worse UPS I've ever been to.

8/24/23 - I had an Amazon return to drop off and I was in the Prosper area for an appointment, so I…read moredropped it off around 11:00 am after I finished my errand. A nice young man accepted my return (a pkg of 2 phone chargers and cables) that I still had in the original product package and also the outer envelope it came in. He asked if I wanted the receipt- Of Course I do! Note to other customers dropping off an Amazon return - ALWAYS get the receipt that proves you dropped off the item. I usually am notified by text and email a few hours later that my return is underway and the credit will be back to my Amazon account shortly. I noticed that I didn't see anything later that day or the following day,.... When I checked the return status, it said that I would be issued a credit after the item was received back at Amazon. Ok, it's only for $17.45 so I waited. I checked and it showed that Amazon did receive the return but still no credit was issued. Finally 2 weeks after I sent it back, I contacted Amazon to talk to customer service. I wanted to know if it was Amazon or UPS causing the delay. I was assured that the delay for receiving the credit was on Amazon's end, not UPS. Later that evening the credit was finally issued to my account. I was glad to find out the delay was not UPS's fault.

We had a return for Amazon to be proceeded…read more The team at this store helped making it a breeze! We recommend this store for all your packaging and couriering needs

Confidential document shipped overnight early delivery guaranteed by 10am. Package is now nowhere…read moreto be found, unaccounted for, and never scanned by driver. And... they are telling me I will have to wait 2 weeks for refund. Unacceptable! I will not be back or use UPS again.

Thank you to Jack for his quick resolution/solution!!! You are the bomb!! Appreciate your time and…read moreeffort!!!

Debbie and Andy (the owners) are amazing. I've noticed in so many other reviews, they consistently…read morebend over backwards to fully satisfy the needs of their customers. My feelings and experiences are the same. A great business with a dedicated staff to accommodate your needs - I HIGHLY RECOMMEND THIS UPS STORE ! Jim W.

Barney was AWESOME! He was on top of things, patient, answered all my questions, responded quickly,…read morewas really friendly. My signs were reasonably priced and great quality. I LOVED THEM! Looking forward to working with them again!!

Great experience with a small yard sign order for my church. Super friendly and easy to work with…read moreand my project was DELIVERED on time and perfect! Thanks Barney!

Needed a small run of a 24pg catalog for a meeting.. They knocked it out in 3 days!…read morePaper stock and turnaround exceeded my expectations! Will definitely use them again in the future.

Let's just keep it simple. This was an unpleasant experience being taken advantage of by this…read morecompany. Overcharged and added fees not listed on original invoice. The quality of the sticker was good but not worth the big price tag.

Very clean. Not as busy as the old UPS store. I always return my Amazon packages and I'm always in…read moreand out. Staff is friendly.

The guy working the front is incredibly rude and demeaning. Walked into this location to return a…read morecouple of items and print something and was immediately disrespected. The entire interaction was so disrespectful that I cut it short and let him know that I felt very uncomfortable. Please spare yourself the disrespect and go to the location 3 mins down the road! Also seems that I am not the only person who has had a similar interaction at this location. Really sad that he has not been held accountable.

Ryan went above and beyond to help me get my resume printed…read more He worked with me to get the email from my devise to the store and to get the item printed. he did not give up till it was achieved

This is inside the Walmart at Preston and Main (in the front of the store on the Grocery side)…read more There's only one worker and two people ahead of me. I only needed to pick up a box, so I thought I'd have a wait. I tried not to be impatient, but after several minutes I started searching for other nearby locations thinking maybe it would be quicker to drive somewhere else. Somehow the lovely lady realized I might just need something quick she could handle whole the customer currently being waited on was filling something out. I told her what I needed, she grabbed it, I thanked her and was on my way. I didn't get her name, but what a blessing!