Friendly and helpful!! Thank you for the extra touch and personal service. Location is a bit tricky bit the owners are great! read more

Terrible packing. I paid $500 of insurance to send a one Cubic foot statue to Florida. When the manager saw my request, he personally inspected the statue with me for any existing damage. When the statue arrived, it had a broken chip. Yet, no broken piece was found in the box. So, the statue was broke while it was being packaged and wrapped....not during shipping. When I went to file a claim, I missed the deadline by 10 days. Seems they allow 15 days to file a claim. I'll never ship anything from this store. You would think that people who claim to be professional shippers and packers could send a one cubic foot item in safe condition. The manager should be ashamed of himself. Lucky for him he has his little loophole to hide behind. read more

So happy with the service at this store. They are so customer driven and I really appreciated being greeted as I entered and acknowledged as I left the store. They went over and above to help me as I needed to send my package abroad and were so patient with me. You guys are amazing, thank you and you have gotten yourselves a loyal customer. read more

Always so pleasant when I go in for my returns or shipments. Professional, clean, thorough and a very nice staff. Eager to assist! There's something to be said for good customer service, especially nowadays! read more

Staff is super friendly and welcoming! They packaged, printed, and taped up my package, which made it super easy to ship out a couple items I brought in. Very clean facility! read more

Daisy is the reason why I keep coming back to this specific UPS. I order and return a lot of Amazon products. I've been going for over a year and she has been the only person to help me. She works hard,efficiently, and with a smile on her face. Girl needs a vacation or a raise! read more

Amazing customer service. Friendly with returns. Greets upon entering. Wants to help the customer. Packaged a return for us. Will return here. read more

I dropped off some Cox Cable equipment at this UPS store and had an issue with Cox refunding my deposit. I talked to Tony who spent the time to do research and assure me the mistake was not on his end but I persisted. Based on principle I did not want to give extra money to Cox so I told him how much they are charging me. He offered to pay what they said I owed them ($15), I accepted and the issue was resolved. Great customer service! read more

Terrible customer service from Daisy. Second time this has happened, won't be going back unfortunately. UPS store in Encinitas Town Center has great service. read more

This place is the slowest and most unfriendly UPS store I've ever stepped into. I came in to print 5 pages. They charge $1 per page unless you print 10 and then it's .50 cents a page. The manager kept printing the wrong part of the printouts I needed and basically said it was my problem because the attachments were showing up as pictures for him and printing out super tiny. The manager ended up yelling at me when I showed him the email I had sent him with the attachments. Unfortunate. I've never had such a bad experience at a UPS store before. :( read more

I've been going there a long time to return Amazon items at. I had 3 documents I needed to have notarized. I went in to return an Amazon package and asked if they were a notary and was told yes. I stood there while the owner/manager and an employee managed a bunch of packages already in the store. After waiting a few minutes with no service, the phone rang and the employee answered and handed the phone to owner/manager who started helping the person on the other end. I asked the employee why I was not important to service standing right in front of them. She told me he'd get to me when he gets off the phone. I prefer to go to a business that wants to provide customer service for me right in front of them. So I went to Postal Depot (on El Camino Real) who values me as a customer. Very disappointed! This business is only 3 blocks from my house; instead I drive 1.5 miles to get to a business who cares about me. read more

I frequently do business at this UPS store at least 2X/week. All staff are super efficient and accommodating. As a family run business, all take pride in everything they do. DAISY is a "stand-out" employee. Always smiling and friendly, she will make your day! Great customer service should earn her a top rating all the way around. Thank you, Daisy. read more

Charging me to "print" a label to ship my package. I have to email them the label and then pay a $2.25 fee to print the UPS label. Hahaha! Daisy, the manager told me to go to another store. Stellar customer service...no! read more

I was at the UPS store on coast highway and Encinitas this morning to return a package to Amazon and the lady there was, to say the least, rude I was having problems lifting the Box up I asked her could she give me a hand and she says you know I got a bad back she says I have a bad back and I said well it can at least help me keep it on the counter, so it's not going to fall off the counter it's a huge box, and she says no I don't want to have to have back surgery, so I told her she is awfully rude, and she said I called her rude because she has an accent and I said to her no it's because she is just rude and then she goes on to start calling me a racist because I don't have an accent and she does so anyway one star for this place that I've gone to loyally for 15 years, and I've never written a review ever she is just rude!!!; read more

I don't know if the girl working today (March 5, 2018) was in a bad mood but she made this errand a bad experience. My boyfriend and I had 2 things to do at the UPS store. She acted annoyed that we came in first off. My boyfriend went first with returning an amazon package and she did that quickly and said it was done and walked away. Left the box on the counter and didn't even ask us if we needed anything or a 'have a nice day'. Once she turned around I told her the other thing I needed. Again she acted annoyed and said I don't understand what you want. A man working there over heard and understood and took over while she rolled her eyes and walked away. Another customer came in and she seemed to struggle to help her as well. Again the man had to help her and she went back to us as he instructed. We paid but she never stamped our envelopes while we were there and our amazon package was still on the counter. I guess I'll know in a few days if she did it correctly. It was simply a big envelope with my address as the return with a small prestamped envelope inside addressed to me. This girl should not be in costumer service. If the man helping us was a manager then he's great but not great at making sure his employee is friendly and helpful. If he's just her coworker, then hats off to him because I'm sorry he has to work with her. And leaving packages where another customer could steal it is not professional. read more

Daisy is the best best best! I've been coming here for 5 years and Daisy is hands down the best UPS employee ever. Always so nice and upbeat, efficient and fast! Love you Daisy!!!! read more

This place was horrible and Daisy was so rude. Not very pleasant person you can totally see from her face and customer service. The review are very true. Will never come back here again. read more

Responding to the reply..... The girl never explained this to me, all she said was "we dont except post office packages", (she was not friendly either : / and the last time I was in your store the same girl told me you accepted post office packages. You were standing right there; why didnt you speak up? I assume your the owner??.... Please train your employees to explain what you just stated in the comment, this way you dont waste our time. Thank you!! read more

The owner here just yelled at me. I would never do business here again. NEVER! It's ok to communicate what you're requesting, but to tell at a customer is NEVER ok. read more

This family-run UPS store is outstanding. Tony, Aleria, and their son are very kind, courteous, and extremely capable. Whenever I've shipped an Amazon return, everything has gone very well + my account has always been credited in a timely manner. It's just great to have this great UPS store located so closely to my home read more

I love coming in here due to quick and efficient services. Tony is very caring when it comes to his customers. Willing to understand and help out any way he can! Daisy is a huge help as well, best customer service every-time I come in with always a smile on her face! Definitely recommend this UPS Store!:) read more

I've been in here twice and had a great experience both times. I don't know what it is about any type of post office, but they all give me anxiety. This place is never really busy, and they have nice employees. The other day, I had to overnight something to New York. It cost like $40, but it got there safe and sound. Nothing to complain about over here. read more

The Young lady at the front register was so friendly and ensured my package was perfect to send it out. Her name was Daisy, sweet girl. Thank you for assisting me. read more

Caring owner and staff. They always take great care of me but they went above and beyond when I needed them to help me pack and ship 24 boxes to friends and family for a virtual memorial service during covid. They truly care about their customers. read more

I needed something done quickly while I was in town visiting family. The management at this location is SUPER friendly and helpful! They took care of me right away. I highly recommend This store if you need anything UPS related. Thank you guys! read more

I've had my mailbox at this store for almost four years now. Tony has always been helpful and has good comunicativa when anything has come up. Taylor has proven to be fantastic with her customer service. She has been adamant with meeting all of my many requests and also takes the initiative to call me when any issue arises or she knows there is mail that comes in that i am waiting for. I give this 5 star rating to Taylor's diligence and attention to detail. Thanks guys!! read more

Friendly helpful staff at this location. They have mailboxes as well which is convenient if you need an address in Encinitas that is not a PO Box. It is tucked in the corner of the shopping center closest to the highway. They will pack and ship your items for you but I have found this to be much pricier than packing myself and shipping with usps. read more

Super helpful staff. Always take care of me and my business needs, very timely turnaround and friendly, highly recommend. I will definitely come back and use this location!! read more

Came in again when it was really busy, I was expecting to wait a long period of time, but the workers got me in and out very quickly!

Needed to get something notarized fast and was taken care of quickly with great service! Will go back for all my UPS shipping needs.

No longer taking larger boxes for usps. Very inconvenient. Not very nice about it, either.

Having done business w/ Tony & this UPS location for over 2 years, I appreciate the staff & their customer service. It's a pleasure to know the packages I need received for my business is handled in such an organized way. They've always been informative & reliable w/ my outgoing shipments. Thanks Tony & the crew! read more

Stop! Do go to this UPS store. They "don't know" much, have you do everything yourself, and then charge you $5 to use their shitty computer to print a label. Simply awful service. I will use the USPS for shipping boxes from now on. read more

I always have a great experience when I walk into our local UPS store. I never review on yelp but they deserves 5 stars. The employees are always over the top helpful and efficient. Shipping can be confusing with all the different options and carriers and they make it easy and if they can't help they explain why or give the next best suggestion. I feel like they are always operating with the customer in mind, it's refreshing - thank you! read more

I needed to get a box for shipping right away and did not have time to stand in line at the post office or go to a retail store so I decided to check this place out for what I needed. I found it to be overpriced three times more than the post office charges for their supplies and very disappointed so this is a high-end store so only go there if you have a lot of money to spend I won't ever go back there again. read more

I visited this store two weeks ago and had a wonderful experience. The young woman that assisted me (Carly) was very customer service oriented and had me in and out within minutes. read more

I've been a customer at this site for almost a decade, Tony and his crew take care of my packages and they are easy to work with and have fair mail box rates. On the rare occasion when I need a notary or to send a fax they make doing so convenient. I highly recommend this store. read more

Tony and his crew are top notch, super helpful and go above and beyond any other ups store that I have been to. I ship at least 15 to 20 packages everyweek. Than you for spectacular service. Dale. read more

Went to return some items to sender (AT&T)....The Gentlemen behind counter (Tony) was nowhere near professional......When i asked to send items back he said they have no time and they would have to send me an email...i asked for a drop off receipt or something... He said i would have to wait who knows how long because they have no time...the girl working there. (Carli) said to me..i can do it for you...it took her five minutes to take care of me and i was on my way..Sad to know a very unprofessional person (TONY) working in a place with such a great reputation.....If you was working for me Tony....I'd fire you in a heartbeat.... read more

Well, if you want to do business between your posted hours, it is important to have the doors unlocked. This store says it is open at 8 a.m. and I stopped by at 9:30 and they were all locked up. I called around noon and asked if they were open because the doors had been locked earlier and the girl said, "Yes, but that they had a technical difficulty earlier." Okay, that is understandable. I return to the store around 2 p.m. and there's a sign on the door, "Will be back in 5 minutes." I waited around for over 20 minutes, saw a minimum of 5 people come to do business but they didn't want to wait around so they left which I eventually had to do too. I happened to drive down Encinitas Blvd. and by happenstance found another store that shipped UPS next to Mr. Peabody's and they were open and delighted to help me out without a wait. I won't ever bother to try going to THE UPS STORE in the Moonlight Plaza again. A waste of time. read more