Excellent service, very efficient. And the store dog made our day! We drove out of our way to this…read moreshipping location to see her based on Yelp reviews.

One of the nicest, most thorough mailing places I've gone to. Been going for years, and we love…read morethe people there too! HIGHLY recommend!

The staff year is never really that friendly, today I paid one dollar to have a small piece of…read moreshipping tape fixed to one side of an Amazon return. The UPS store that I normally go to just leaves tape dispensers out. I would avoid this location.

This location specifically is amazing. I go here regularly and I feel like as soon as they could…read moreadd a Personal touch they did because now I'm greeted by first name when I go in there. Secondly, I have traveled across the country and I've experienced very poorly ran UPS stores even across the metro, but this store stands out as being a great store.

Super friendly and so convenient! Used to have to literally drive miles to get to a post office,…read moreetc. Now I can walk there. Tons of services including shipping, mailbox rental, shredding, laminating, notary, passport photos, faxing, scanning, gifts, etc. Locally owned by a family who's lived in the area their entire life.

Great customer service and one stop for all your mailing and shipping needs. Plus great gifts made…read moreby local artists 10 !!!!!

I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

Went to this location for the first time and this will be the last time. The younger man with long…read morehair and a slight mustache/beard was the rudest individual I've encountered since moving to Minnesota in November. Zero help and zero customer service skills from this person. If you need help, don't go here.

Brought a package for a client that needed to get to New Orleans before the 29th Dec... Brought in…read moreon the 23rd - paid for 3 day shipping that they guaranteed to get it there on Saturday for $61!!!! I paid, for a client. Turns out they already knew it wouldn't arrive - came on Monday, which was too late. They flew out for their meeting without the materials they needed. Frustrating. I will never use this location again - they are not truthful. Many other locations that are fully up front on what they can and can't do.... beware everyone!!!

Been to this shop a few times. I'm always impressed with their service and professionalism. You…read morewalk in the door and the manager immediately heads to the counter from her task in the back room to help you (the other staff was already helping another customer). Another time I was moving slow, with a walking stick, due to a bad back, and the manager immediately instructed her staff to carry the heavy package I was picking up out to my car for me. I get the impression this shop is run by a hard working immigrant family. If so, good on them. Come to America, work hard, pull your weight. That is how it's done. Glad to have them here. Weird that there are only 5 and 1 star reviews for this shop. Makes me wonder if the 1 star reviews were for a different shop.

I took three things to this store . The two packages I got to the destination, and I had a…read moretracking receipt for those which it showed that it was scanned several times. But the third package was a iPhone trade and I got a tracking number for that . No updates no other scans never made . I'm sure they all know what was in that box so nice I hope the enjoy their stolen phone. I'm sure stolen there or on the truck. Yeah let's tell the person they just forgot to scan it . If that were the case it would have at least gotten scanned at some point. And how did my other two packages same time I got scanned and tracked along the way same day . So there goes my money . Do not send $$ items ups . Shit I don't even know if I can trust fed ex but I've used fed ex more . Oh and don't bother trying to do claim . I tried like 4 times online didn't work and calling doesn't work either .

Terrible knowledge and service. I tried sending a package for delivery within 5 days, they put it…read morein the wrong envelope and it came back to me. Then I had to pay more for 2 day delivery and it was delivered 7 days later! They wouldn't compensate me for a mistake that was theirs AND my delivery was late, which is another problem I have to deal with. I will never go back to this store.

The level of disrespect and lack of ownership when an issue arose was horrendous. I sent a package…read moreto my family Europe which somehow went missing. For weeks I called John at Postal Dispatch who assured me nothing was wrong with the package. Finally after waiting MONTHS after sending the package and my sister not receiving it he finally agreed to open a claim. I am still waiting nearly 6 months later to be refunded for the items that were sent and never delivered. John has since stopped returning phone calls or responding to my emails. I am appalled that a business owner finds this sort of behavior to be appropriate when he assures excellent service or refund. I will NEVER ship with this company again and encourage nobody else who is looking to send items to do so either.

After 3 visits, Feb through April 2023, I've consistently experienced rude, abrupt, and…read morecurmudgeonly behavior from the so-called "manager" - male, older, toothy. He appears irritated to have been bothered with a UPS customer. In the first instance, the manager made to refuse service when the Amazon vendor return label was sent slightly askew that covered a sliver of the vacant margin. He claimed it was necessary to scan the unobstructed QR code. Challenged, I asked what information was missing from the blank label margin. Challenged, he finally took the return UPS package without comment. Recent incident, he claimed the UPS QR was an enhanced code and the company negligently failed to upgrade the scanner. Taken to an (real) UPS Store, I was informed no QR upgrades were instituted by UPS - agreeing that Postal Dispatch was "blowing smoke ...". An attempt was made to identify the owner; however, BBB MN and a google search offered insufficient customer support. The Postal Dispatch website posted a chat link requiring customers submit full credit card information for a refundable dollar to inform - a phishing scam that disappeared when the site was refreshed. A complaint wasn't planned until I saw the dissatisfied customer ratings. Inquiring with another employee in the manager's absence, I was told he tended to be an "anxious" personality. Customer beware.

They didn't have anywhere to leave drop off packages and said I have to wait in line. The staff was…read moresuper rude. I drop packages off at various locations and have never had an issue leaving a package on the counter or wherever. ITS CALLED DROP OFF, ITS LITERALLY IN THE NAME!!

The supervisor of the Apple Valley UPS store was scanning in my return-items and managed to screw…read moreit up. Apparently, he didn't seem to realize that Happy Returns combines all the returned items into a single return QR Code.... Seems like may he - above all the employees in that store - should know that.... especially since he immediately asked me to remove all my returned items from their boxes (so clearly, he was aware of Happy Returns' protocols). Once he realized that he made the mistake, he just shrugged and mumbled out a "sorry" and then shouted for the next person to in-line. Whatever your expectations are - lower them. I will now have to fight with the retailer in order to get another return label generated before I may return the remainder of my items. Frustrating!

Seems I'm to be the first and only review on this page at present. Unfortunately, mine will not be…read morea kind voice. My first encounter with this business was a package pickup. I'd also started shopping for a new mailbox location, and Burnsville had become a regular destination. I've always picked up on persuasion attempts and money motivation pretty quickly - particularly overly friendly voices a touch too excited - and I've hated the sound of it since I was young. I'm a branding and marketing professional now, which means I pick up on it even better these days, and it doesn't annoy me any less. It was actually why I left that day without signing on for a mailbox. After discussing with the person who'd be sharing the box, we decided that this location would be most logical. The day I went in to create my account, I met Ryan. Normally, we don't much consider our UPS representatives. Over the next several visits, however, Ryan would completely impress me with his attentiveness. I dropped by once to pick up packages and Ryan followed to my car to notify me that he'd just processed another package that'd arrived for me. On any occasion I pulled into the parking lot after that and he wasn't swamped by a line, my packages were already at the counter waiting. Even when Ryan did have a line going, he'd at times run back and have the packages ready if there was a pause when he'd need to wait for the customer to complete a process of some kind. Did I mention that he started sporting a hell of a leg injury and never let up on his quality of service? Truly, this guy was on top of it. In contrast, I'd actively avoid interacting with the owner every time he was around, stalling to let someone else go first to speak with whoever else happened to be there instead. The mailbox lapsed without my knowledge months before I dropped by to claim packages. The owner was the only person onsite and notified me of the overdue before processing my packages. He claimed I should have had a letter in my mailbox notifying me of the charge. I was holding every piece of mail from the past several months since before the lapse, and there was nothing of the sort. Rather than acknowledge this, he brushed it aside and said I should have had it. I found this as unprofessional and off-putting as his demeanor with dollar signs in his eyes the first time we met. I chose to talk to the other individual sharing the mailbox before making a decision on continuing the service, as I no longer had need of it but definitely appreciated Ryan's level of service enough that the cost didn't bother me. There was a lot going on on my end at the time with a felony assault case, and the mailbox lapse, well, lapsed. I didn't receive email reminders. As I hadn't used the address in months even before its lapse, it was certainly not at the forefront of my mind given pressing matters at hand. I don't mean that to be dismissive of my accountability. Rather, I would imagine that creating a better renewal process might alleviate these issues entirely. Weeks later, I received a call from the owner reminding me of the matter. I pass the message to the other party sharing the mailbox, as a storage unit of mine had just been broken into and had my full attention. The other party never followed up. I found out that two of my packages had ended up there months ago, before my encounter with the owner. I never received them from the owner, so I'd thought the packages had been able to be forwarded as I'd originally requested of the senders. I ended up making the hour-long trip back to the area I was never in anymore to claim them. In doing so, I asked Ryan if it was possible to keep my information on file for ease of reopening an account from afar if necessary. It would seem the owner thought this was a ploy to get out of paying charges for picking up packages without an active mailbox. His exact words as picked up by my auto-recorder that activates the moment I'm on a call: "We're not going to be played like that." Safe to say, he assumed I was asking that question as a ruse hoping to string them along to skirt the package pickup fees. I only regret running into the store with only keys in hand as was always my habit there, so I did have to run back out for my wallet for the charges I fully expected to pay before I drove the hour it took to get there and be insulted. To say I'm appalled is an understatement. I admit to having the thought that it would be interesting if my file disappears after this review. I did not expect to have to pursue a felony assault charge or have it affect my life for months on end, nor have that followed by a break-in that would throw loop and hoops my way. I don't expect others to make room for this. I do, however, very much expect professionalism and character in business services, and the atrocious manner in which this was verbally handled in front of the customer was absolutely unacceptable. Owner = 0. Ryan = 5. Unfortunate.

This is a wonderful store! I have never had anything but excellent service. Every employee is so…read moreknowledgeable and helpful. I have my scan ready from Amazon on my phone and I'm in and out of the store so quickly with a receipt for tracking. Thank you! Thank you Burnsville UPS Store.