The worst service I've ever received. The person working named "jazz" is intentionally slow, rude,…read moreand condescending. They must struggle to find staff because I don't know how this sad human has a job. It is clear they are purposefully giving poor service.

"jazz" might be the worst customer service employee I have ever come across. Absolutely no help,…read moreextremely slow, and rude. This might be the worst post office on the planet. No cap

Visited this USPS to ship a few packages. Service was fast and friendly. The desk attendant was…read moreprompt and able to help ship without errors. Pro tip- there is a AAA discount for USPS!

1-23-2025 at 3:53 pm. OMG I went to this post office so my…read moremother could mail a package to Ireland. There is only one person behind the counter and 7 people in line. My mom finally got to the counter after 45 MINUTES. It's taken an additional 15 minutes for the person to figure out how to mail the package. My mom was told there was something wrong with a database. The person was typing with one finger!!!

I had a package delivered from New Zealand but what was shipped to me was the wrong thing. The…read morecompany in New Zealand asked that I ship it back and that they would reimburse me for the cost of shipping. I've never shipped anything internationally so I had no idea what I needed to do. One of the great things about living in Hopkins is we have a post office right downtown, so on a Friday morning I biked on over with the things I needed shipped back to New Zealand. I walked to the counter, I was greeted very happily. I explained my situation needing to return things to New Zealand and we joked a bit. He told me exactly what I would need to pay (including the correct envelope). He made it very pain free.

Such a small parking lot and very little space to park on the street. I came here with my family to…read moreget passports for the kids during the walk-in hours (9-10am) and showed up at 9:30am. There was 1 family inside the office and 2 more people in front of me. They finished with the family inside and decided at 9:40 that they weren't taking any more walk-ins and closed the door. They wouldn't even open the door to answer a question I had about providing the necessary proofs. Luckily the attendant at the front was kind enough to give me a phone number to call later. Quite disappointing

Hello, I have lived here for more than 20 years and never had a negative experience until today…read more There is no longer any parking available in the lots. There used to be one or two for short term drop offs. Today, I was picking up stamps and after about 3 minutes the younger man in a blue sweater started yelling at me to leave as I had parked in a USPS spot. I asked where customers are to park now? The older, kinder gentleman said customers are to park in the ramp down the street. I was about to pay for my stamps when the younger man, ranted at me to leave and NOT buy anything from them. Then he was outside watching me get into my car-in an empty lot-without my purchases. I will never go back to this place. No one deserves to be yelled at or told they can't buy your product. It seems that the man's job was to patrol an empty parking lot from the rule breakers who simply want stamps. I suggest bringing back the 2 spots you used to have. It's a short parking stay for a post office visit.

Edina Post Office, I've got no complaint about you. You have decent parking and reasonable lines…read moreand of course the conversations you might overhear are the best most Edina like stories that will entertain my friends later. Once I tried to drop off a package with a UPS label and the counter staff was really mean to me. Oh well, maybe some Edina person went home and got to laugh at me with their spouse. Laughing is good.

This post office is a convenient location. It was closed when we went there because it was a…read moreweekend. I was a little surprised that in the lobby there was not a drop box for small packages, only a mail slot.

I had some time to kill and needed a roll of stamps. Besides my regular mail I had Christmas cards…read moreall ready to go. It was great that as you walk in there's a small table and chair so I could sit down and just put stamps on and mail right there. Who knew there could be some tranquility at a post office. Great location and great restaurants across the street and close by.

I was very happy with my recent experience here. The rep was very helpful friendly and positive…read more The person next to her was not a very happy person. He seemed like he didn't like his job or maybe his coworker annoyed him by asking him to grab some stamps for her. He seemed annoyed that she asked him to grab another one after I changed my mind and decided I wanted 2 instead. There were only 15 stamps in the package. I got the Low Rider stamps! They're pretty cool looking! Sent a certified mail.

Golden Valley Visited October 31, 2025, around 5:26 PM…read more I understand the frustration of customers arriving near closing time -- that's why I literally ran from my car, smiling and apologizing with my body language before I even reached the counter. For context, this wasn't a last-minute birthday-card run -- I had a stack of eight neatly prepared manila envelopes, each addressed to state and federal agencies including the Attorney General and Department of Commerce. These were priority mailings -- time-sensitive, official, and important. I've spent nearly twenty years in customer-facing roles -- hospitality, personal-assistant work, and owning a residential and commercial cleaning business -- while simultaneously serving as a certified PCA/CFSS worker. I'm no stranger to service or empathy; I know both sides of the counter. Inside were two employees: a middle aged gentleman and a younger woman. The gentleman was kind, calm, and genuine -- the kind of worker who makes you feel human. The woman, who carried herself as if she were the manager or shift lead, was the opposite: cold, dismissive, and condescending. When I politely asked if the post office accepted EBT cash benefits, she cut in before her coworker could answer: "A -- we're closed. B -- we don't take EBT. We take major credit and debit cards only." I showed the information I'd found online, but she repeated her "A and B" line twice. The gentleman gently mentioned that some post offices might accept EBT, but she overrode him again. I said, "You don't have to be so unkind." She replied, "I'm not. I'm simply answering your question. We can't help you." Then, with a smirk: "Ma'am, I'm just trying to direct you to a place that will accept that card." No -- she wasn't trying to help; she was shutting me down. Her tone was disconnected and demeaning. This serves as both a thank-you to the kind gentleman behind the counter and a formal complaint about the unprofessional conduct of the woman who seemed to be in charge. In times like these, kindness costs nothing -- yet it means everything. Unprofessional conduct overshadowed what could've been a five-star experience. Respectfully, I see your A and B and raise you C -- for Calling Out Coldness and Choosing Kindness anyway.

Awesome postal workers and they are patient, friendly, and efficient. Love this place, all in…read morewalking distance from where I take care of my business

Jill was awesome! quick in and out. Got the job done! I don't know why there is a negative review.read more

Ambiance: It's a post office, but it seems like a rather old and or outdated location. They don't…read moreseem to have air conditioning or one that works very well. They usually have a fun blowing for the customers and that's a PLUS.. we appreciate it. it's not dirty or unkept and they keep the items stocked. Service: I usually only experience pleasant ppl.. like one guy who has continuously given his own change for people who were a few cents short for something that needed to be sent, things of that nature.. today though, that same guy seemed very irritated. LOL The service I had though was from another gentleman, named Jim. Jim was so nice and friendly and professional. Basically,he made me feel like he didn't look at me as "just another northside customer." He treated me like, "a customer." ...and I appreciated it. It was like a continual ball of paying it forward was being played that day with service and going out of the way to help each other.. and that was being played between customers and staff that day. Pretty good day, so I made sure to check in so i could tell you all about my experience.

Extremely rude at the counter. The lady was really nice and friendly to everyone and when I walked…read moreup with a smile on my face, she was short and rude with her response to my simple question. Will never come back.

Conveniently located right off Diamond Lake and Nicollet, right off 35W. Parking is not that great,…read morelot is way back on the side of post office, unless you find one right in front on Nicollet. There is a drive up drop off box. On the inside: Handicap accessible elevator is a plus. Self service drop off. PO Box area.

This is my neighborhood post office but recently I have had some real issues with extremely slow…read moredelivery - like a month to deliver a letter to some one who lives a few blocks from the post office in the same zip code. On two occasions within 3 months I have had very slow - like 3 weeks to a month - delivery to people living in the same zip code as the post office. In both cases these contained checks for services such as yard work. In both cases I dropped off the letters in the mail slot INSIDE the building. In both cases I had to hand deliver new checks to the individuals as they needed to be paid. Also we frequently get mis delivered mail at our house. I do not feel I can rely on USPS anymore.

I am a small business owner, and this store and everyone of the employees always give excellent…read morecustomer service! I recently sent the wrong pdf and count for print on cardstock on the morning of a meeting with the items, and they hustled in 10 minutes to reprint, cut down to size and got me to my meeting on time. All while assisting the walk ins at the counter. They always have patience, know their stuff, and efficient. Highly recommend this store for all your UPS, printing, and anything else they offer in services. And of course they're affordable.

So I came to the UPS Store 1236 to do a return shipment on some shoes I ordered and had to return…read more The shoe company, sent me a pre-approved UPS label. So they are a National UPS Customer because they sent a pre-authorized label through their network to me. I show the clerk the label and say, "Can I email this to you to print and attach. Sure, that will be $2.00 for the label. I ask, why? It's policy, she says. But it is a label as part of a national shipping contract with UPS. Yes I know but you see we're just a franchise so it's for the service. Uh huh. Well I guess you have to monetize the piece of paper here and of course the email and wifi costs money to run and of course there is your time to fund this 5 minute segment. Got it. Then, wait for it, she says, "It's a convenience fee." Let me just say this. Nothing is convenient about this moment. Nothing. You have a national shipping contract with this vendor to handle their shipments. That's on your side of the line, not mine. I honestly don't care about the 2 bucks. It's just the abject absurdity of the moment. And dealing with someone who has just been given the party line on what to do without any logic whatsoever on how to actually take care of a customer. I won't be back because this is just beyond stupid, and I don't do stupid any longer.