Golden Valley Visited October 31, 2025, around 5:26 PM. I understand the frustration of customers arriving near closing time -- that's why I literally ran from my car, smiling and apologizing with my body language before I even reached the counter. For context, this wasn't a last-minute birthday-card run -- I had a stack of eight neatly prepared manila envelopes, each addressed to state and federal agencies including the Attorney General and Department of Commerce. These were priority mailings -- time-sensitive, official, and important. I've spent nearly twenty years in customer-facing roles -- hospitality, personal-assistant work, and owning a residential and commercial cleaning business -- while simultaneously serving as a certified PCA/CFSS worker. I'm no stranger to service or empathy; I know both sides of the counter. Inside were two employees: a middle aged gentleman and a younger woman. The gentleman was kind, calm, and genuine -- the kind of worker who makes you feel human. The woman, who carried herself as if she were the manager or shift lead, was the opposite: cold, dismissive, and condescending. When I politely asked if the post office accepted EBT cash benefits, she cut in before her coworker could answer: "A -- we're closed. B -- we don't take EBT. We take major credit and debit cards only." I showed the information I'd found online, but she repeated her "A and B" line twice. The gentleman gently mentioned that some post offices might accept EBT, but she overrode him again. I said, "You don't have to be so unkind." She replied, "I'm not. I'm simply answering your question. We can't help you." Then, with a smirk: "Ma'am, I'm just trying to direct you to a place that will accept that card." No -- she wasn't trying to help; she was shutting me down. Her tone was disconnected and demeaning. This serves as both a thank-you to the kind gentleman behind the counter and a formal complaint about the unprofessional conduct of the woman who seemed to be in charge. In times like these, kindness costs nothing -- yet it means everything. Unprofessional conduct overshadowed what could've been a five-star experience. Respectfully, I see your A and B and raise you C -- for Calling Out Coldness and Choosing Kindness anyway. read more

I was very happy with my recent experience here. The rep was very helpful friendly and positive. The person next to her was not a very happy person. He seemed like he didn't like his job or maybe his coworker annoyed him by asking him to grab some stamps for her. He seemed annoyed that she asked him to grab another one after I changed my mind and decided I wanted 2 instead. There were only 15 stamps in the package. I got the Low Rider stamps! They're pretty cool looking! Sent a certified mail. read more

I don't think this USPS is less efficient than others (they are all bad) but some of the people that work here are, let's just say not the best employees.. they go in the back for like 10 minutes and when they help you they sometimes are on a personal call on an earpiece, just not professional. read more

been dealing with a claim since december and now it is february. i had a package show up to me in a crushed box with a giant hole directly in the center. i started my claim and took the box to them for them to take it and send the exact same unopened box with a giant hole in it right back to me. they denied my claim as well as my first appeal but never gave me any instructions besides "wait". i guess its just ok to deliver boxes with giant holes in them its been a whole month i need these car parts. read more

If I could give it a zero review I would because that's the service I got yesterday. Nothing. Walked in for holiday stamps. I asked which stamps they had. The guy behind the counter said flags. I said do you have holiday stamps? He said we have Dungeon and Dragons, I walked away. What a waste of time. And having to wait in line too. No service, rude staff.... The post office is not what it could be. Why have a job with customers if you don't want to help?? read more

Very nice place easy to get to. Very clean. Very wide inside. I got here at 8:56 before they opened, the lady said oh you may come in and she told me how to use the automated machine to send my package. It was so nice of her. She's a blonde lady with some Eastern European accent. I wish she was 20 years younger I would've asked for her hand because she was so professional and nice to me and she went the extra mile to help me out. read more

US Post Office - Clean place - Post Offices Near Me - Minneapolis, Minnesota

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I'm always surprised to see the post office rated poorly. For me it 100% depends on the time of day and who is working. I try to go during the middle of the day so I don't have to deal with a potential long line. I will say with Covid it's harder to predict when people will be here but overall I don't fault the post office for a long line. Staff were friendly when I stopped in. I try to do all of my labels at home meaning all I need to do is wait in line and drop it off. I was able to get a quick receipt and I was on my way. I'll continue stopping in when I'm near by and would say not to worry about any negative reviews here. read more

No place to park. look like a lot of employees taking customer parking away from them. 1 very tired employee lady at the counter, a lot of noise on back no one comes and helps her. She rang a bell for help 20 min went by, another lady show up to take away boxes from counter. Service super slow, 7 customers in front of me 55 min wait time in line to get a service. Judge yourself. read more

I don't need to hear the staffs political views. I just need efficient help mailing things. Get it together.

This is to thank and compliment the mail carrier (apparently new) on our route who has been delivering the mail for the past 2 weeks on the Valley Road/Sterling Village route. Our mail comes from the Golden Valley Post Office. It has arrived neatly folded, banded, and set on the chair outside the door. That last is very helpful to me as I am disabled and it is hard for me to reach the mailbox next to the door while holding onto the handle my late husband attached next to the door to steady my balance. The regular mail person an older man who probably trained the new mail carrier whom I have not yet met is also very good. He recently dealt expeditiously with a package delivery delay (It was stuck out in the PO in Golden Valley for pickup when it was supposed to be delivered to our home) that I brought to his attention, The package arrived the next day. read more

I was here today, and though the line was incredibly long and it was right before closing time, the staff, especially the gentleman helping customers in the lobby, managed to move the line pretty quickly and do so in the spirit of genuine helpfulness and positivity, in the middle of a pandemic. A really pleasant surprise in a really crazy time. read more

Hey guys , you all need to be reporting them to the appropriate ppl.. Go to USPS website, click on contact us at the bottom of the page, click on the email us link. Fill out the quick form by putting in the tracking number for your package, follow the form and put in writing your complaint about your package. USPS responds in one business day to your complaint. And it is a manager who responds.. I recently had a package that was at this post office and suppose to be out for delivery, but I never received it .. They lied and said that they delivered it to someone at my home, but I was there all day and never received it.. this is not the first time.. They have also gone through two other packages , on two different occasions.. they tried to tape it back shut, but didn't do a good job.. I've also sent a gift card for mother's day via envelope from this location that never made it to my mom. There have been too many incidences to be considered a coincidence. I'm convinced the staff is taking items and are going through our mail.. Speak up so we can see some change at this office, this is unacceptable for USPS staff to behave this way. read more

Very rude staff: I have seen other postings here complaining about this specific employee, she is the one with very long acrylic nails, always chewing gum. She is extremely rude to customers. I had a horrible experience during my last visit, and I will no longer use the Post Office branch. I arrived 15 minutes before closing time. I needed to mail a package overseas, but there were no Customs Forms available on their counters. When I went to her booth, she said: "You will have to come back on Monday, because it is too late, and you should have arrived here with the form already filled out." Before I could say anything she started yelling and another staff walked me to the door. As the other employee asked me what happened, she continued yelling saying that I didn't have the form filled out, and I had to come back on Monday. It is a shame that USPS doesn't do anything when there are so many incidents and complaints logged against an employee. read more

Two days in a row the carrier refused to take any packages. Also don't answer the phone.

This post office has exceptionally poor and RUDE customer service. There's one employee in particular; she has very long acrylic nails, is always chewing on gum, and has a piercing right above her chin but below her bottom lip, who is absolutely AWFUL. So incredibly haughty and downright disrespectful with customers, especially the old and those who are actually quite patient and nice. I've come here four or five times in the last couple months due to tax season and other reasons and every time I'm waiting in line, she's just as nasty to the customers ahead of me as she was the last time I was there. Once it was my turn today and she acted equally rude to me, I had it and snapped right back at her. Does it take THAT MUCH to be kind?? Your in customer service, get over yourself this is your JOB read more

I brought in a package to be mailed to china. Carol was amazing. She even followed up with a phone call to correct the address it was going to. Carol was just the best! read more

I have been trying to call them during normal business hours. They can't even be bothered to answer their phone!

Worst post office ever. Always having to wait for service. Not very friendly staff.

This is my favorite, and "home" Post Office. Not only is it conveniently located just off of Highway 55 and Winnetka, but they offer a reasonably-sized parking lot--something that many branches can't say these days. The staff is helpful, although I will say that the lines during peak times can be ridiculous. Wait times typically arent bad, but if you arrive during the lunch hour or if you try to squeeze in your trip after work, you may have an issue. They also offer a separate drive-through area with several post boxes. They have an abundance of free Priority labels and boxes, even after hours (this is nice for anyone who does a lot of shipping, like myself). The 24 hour lobby is also amazing because it has what I consider to be the BEST feature the US Post Office has developed in recent years--the automated post machine. Ive used this machine all hours of the day and night. It allows you to bypass lines and even mail packages when you remember something last-minute at 3am. The machine doesnt have international capability yet, but provides other features including stamps. The only other branch that has a machine (that Im aware of) is Roseville. However, Im sure you can look this up on the USPS website. read more

They are in absolutely no rush. Got fed up after waiting 15 minutes in line and left.

Yelling door from the back room is not the same as answering the caller service door that is supposed to be answered starting at 6:30 am weekdays. Very poor service. I have to track down packages w/delivery confirmation on a regular basis & front counter staff is painfully slow. read more

Pam is the saving GRACE with location! Otherwise, it is the most HORRIBLE post office!!!! Terribly slow. Never more than two people working and most often one during peak hours. Pam is always friendly even when she is the only one which is most times. The redheadlady makes up rules and is LAZY ! read more

Painful- slow- poor customer service!! I've been coming to this post office for 3 years now and have not once had good customer service. Put someone else out front to wait on people!!! Or add workers because the customer service you are providing is horrendous! If you were a regular company instead of the government- you would be out of business!!!! I am moving my business to another PO - I cannot take it anymore! read more

New day, better service. Just left Golden Valley Post Office. They got two new female employees, they are GREAT!!!! No lines, GREAT SERVICE. They are pleasant, kind, patience, and very respectful. Change is happening. Go back, check out the excellent service, no lines (could not believe my eyes) and people are coming and moving fast. Now, that what I call service; and be delivered with many smiles. Go Ladies at USPS-Golden Valley. GREAT JOB!!! YOU ARE RECOGNIZED!!!! read more

I visited on a Saturday afternoon and there was a long line but it's a peak hour so I can't complain. The 2 people at the counter were moving as fast as they could while providing good customer service. When it was my turn I had questions about postage and they were patient with me and answered my questions. I don't know what makes people evil customers at the post office, communication goes both ways. read more

The blood pressure will for sure rise when you go go this post office. The beads on my card make them charge extra $1 each for stamps. That is just ridiculous. Seriously!!! The bead? When I asked how much it is for price check, the ginger lady was just grouching. I wonder if USPS should provide customer service 101 for this post office read more

So slow!! Only one person working and sent the other on break while there were several people in line... the staff was nice but it was painfully, painfully slow.. read more

Had to make a Yelp account just to note that it's August and nothing has changed, customer service wise. Still painfully slow and poor time management with workers that love to take lunch breaks at the wrong time! read more

This has been the worst USPS experience I've ever had. The clerk was utterly rude and blunt. The line was 9 persons long and the only woman that seemed to be working was taking so much time with each customer that it took me nearly an hour just to send a stranger their lost wallet back to them. I don't know the last time doing something nice was so painful to accomplish. read more

I highly recommend that you do not use this post office location. On more than one occasion I could've taken a one hour nap being third in line. Unfortunately the woman behind the counter, at least on Saturdays, chomps her gum and moves at a snails pace as if there is no care in the world. It's no wonder that the post office is losing the money that they are... People left to go to what I could assume was UPS or other shops. I also now understand the term "going postal." read more

You need to carefully check your services before you pay. Going to the counter tends to increase the charges over the machine. For example, they labeled on of my envelopes as "oversized", even though there were two others exactly the same. Not a huge difference in price ($0.50), but getting overcharged is frustrating. Makes me not want to get service from a person (vs. a machine). read more