Outstanding customer service. Jacob and Joy helped me and…read morewere very patient and extremely efficient and personable.

Closes early without warning. I drove out of my way to go to this location after work. Online it…read moresaid they closed at 7pm I got there at 6:50 and it looked the like the open sign was off so I got out and looked at the door to double check the hours. July 3rd they close at 7pm. I thought maybe they had just switched off the sign early so I grabbed my package and went to the door to find it locked. I literally just needed to print a label from a QR code would have taken two seconds. It is incredibly unprofessional to run a business with set hours and just close whenever they want. I'd understand an emergency or something happening but a sign should be posted and I'm sure fedex corp has processes in place in those instances. I'm betting the employees sat inside with the door locked waiting until they can leave. Unreliable unprofessional and has now wasted a bunch of my time. My small business will no longer be using FedEx!

The white lady (older) at this store is very rude. Not sure if she is the owner or an employee but…read moreI just ask for a tape to tape my box and she rudely told me to buy. Throwing the tape on the table. Man, i know the other guys working here are kind and this gal is killing the vibe.

Came here to ship a package and they were very kind and helpful! I needed paper and box tape which…read morethey gladly offered up to help! Smooth process, helpful and friendly staff, and it went quick! I went around 10am on a Tuesday and there was only one other customer.

The staff at this location are over the top genuine and helpful! I stopped in to ship a few…read morepackages and make some amazon returns and they made the experience so easy. I'd opt for this location any day!

How can a less than 1 lb package shipping overnight from Minnetonka MN to Grand Forks ND be…read more$107.00??????? $92.00 for it to be delivered in 3 days. Ridiculous. USPS $30 with guaranteed overnight delivery. Thank you USPS for not gauging your customers.

1 Star - Completely unacceptable and misleading pricing…read more I had a terrible experience at the UPS Store in Eden Prairie. I was quoted $78 to ship a package to the UK, agreed to it, and later discovered I was charged $500 instead. This was never clearly explained, approved, or authorized by me. This feels extremely misleading and unprofessional. Customers should be able to trust the price they are given at the counter--especially for international shipping, where costs matter. A difference like this is not a "small mistake," it's unacceptable. I would strongly caution others to double-check everything in writing before shipping here. Transparency and honesty were completely lacking in my experience.

Wouldn't take my Amazon return even with the correct QR. Nasty people. Not nice at all.read more

They were very helpful to get out a package and it did get delivered the next day from USA to…read moreCanada. But it was a little pricey.

FedEx is my go-to shipping. Easy in and out. Don't forget your id for shipping. They require it…read moreto ship anything. They have a great copier that can blow something up to poster size. I use it for taking my stained glass print on standard paper and create a larger model to use in my project. I also use the web app to send documents to print for clients. Efficient. Quick and accurate.

UPS is scum, in a "Minnesota Nice" kind of way…read more Top line: UPS destroyed my bike-specific secure shipping container, resulting in the loss of hundreds of dollars in bicycling gear (shoes, pedals, electronics). For three months, UPS has strung me along for "more pictures, more data, more stuff". Now, UPS Capital has refused to reimiburse me for these losses, with the excuse that it was improperly packaged. They have resorted to throwing under the bus the really nice people at the Edina store. UPS Capital has shown itself to be incompetent, tone deaf, dismissive of their customers, and generally disgusting. In August, I took my road bicycle, a rather nice titanium frame endurance bike, to Minneapolis to ride in a local fundraiser for a children's foundation. I purchased a bike-specific shipping container from an outfit called BikeShip. The box, a multi-use heavy cardboard affair, had very specific instructions on how to safely and securely ship one's bike and all the attendant equipment and gear. I checked it as luggage from DFW to MSP. Rode the ride, ate the barbecue, etc. The next day, I repacked the bike and took it to the UPS store in Edina. My firm has a large contract with UPS, and my office assured me I could just use the UPS account number to ship it back. As the Brits say, "things were about to go very, very wrong indeed." First, no joy on the account number. Apparently UPS account numbers are only useful at UPS, not at "UPS Stores". OK, this is what corporate credit cards are for. After carefully re-packing the bike according to the specifications, and inserting extra gear in all the spots that the instructions suggested, we "shook it really hard" to be sure it was shipping-worthy, and I went on my way to Chicago and Rapid City. Oh, and I paid $543.59 to ship the bike back to Texas. I returned to Texas and to the office to where the bike was shipped, and discovered the container upside down in the conference room, pretty well shredded. The sides had come apart, the bottom cover was torn in pieces, and the contents were basically open to the elements. UPS Operations had basically done a number on the bike-specific shipping container. While the things still inside were intact - including the bike - a number of items had escaped the box when it was opened, and were no longer present. One pedal, one bike shoe, both headlight and taillight, and the all-important bike computer. Along with the multi-use box being rendered unusable, this amounted to between $800 and $1200 in losses. The team at The UPS Store in Edina was quite helpful in helping me document and estimate the loss, and passed on the claim to UPS. I figured this would be a slam dunk. Enter UPS Capital, what is apparently the insurance claim processing arm of UPS. (This is where an audience at a Japanese noh play would hiss and howl.) These folks are scum. SCUM, I say! And did I mention that they're stupid? First it was a request for all kinds of photos of the shipping container, and a description of what happened. I played along. I was sure this was going to be quickly resolved, as it was so straightforward; I dropped it off, they lost it, reimburse me. Then it was, well, we need MORE pictures, and do you have the box, and where's the shipping label, and please send us the photos of the bike in box when it was opened, etc. Several rounds of this were played out over the ensuing weeks and months. In November, they said they had to deny the claim since they were not able to inspect the actual shipping container. I offered to bring it to them - name the spot (My office had for some reason preserved the box.) The Edina store checked in, asking how the claim was progressing. I lamented that it was not going well, and I might have to resort to a Yelp campaign to get attention on the matter. They offered to weigh in on my behalf, and apparently a district manager engaged in some advocacy. To no avail. UPS Capital's correspondence process is cumbersome to say the least, and designed to be punitive at worst. At least three different names have come up in the emails and messages on the claims portal. Grammar is an afterthought. I have posted at least two dozen photos on their site. This seems to be a rear-guard delay action on their part, to force one into performative compliance with their process in the vain hope that they will honor the claim and back their service. Not so. As of today, UPS Capital has denied my claim for the hilarious reason that "it was not properly packaged." They go on to mention void area packing, proper positioning, etc. The main message that comes through is that they have paid zero attention to the initial claim, that they LOST ITEMS BY TEARING THE BOX OPEN. The guidance on packing is completely focused on potential DAMAGE to the contents. The real risk is that UPS's negligent handling of the package will destroy it, and anything packed inside disappears into the wilds of the UPS transport network. Stay tuned.

I go to the store about once a week. All employees are family and friends; great service and care…read more They go out of their way to help out. Very friendly and efficient. All my packages have been received and delivered without issues.

What a joke - I've gotten a message in my mail that there is a package for me It says we are unable…read moreto reach you at your house. I've been home every single time. I work from home and no one from USPS has rung my doorbell or has tried to deliver something. We have the laziest mail delivery person because they have to "gasp" drive up to our house and ring our bell - instead of putting the package in our mail locker at the end of the street - heaven forbid they should drive down to our house. I have never seen a lazier mail person. and they wonder why Amazon or other delivery services are cutting them out of the loop.

Just went to ship a package. I grabbed a random box at home not knowing it was a priority box but I…read morewas shipping with a parcel label. Not sure of the ladies name I should have gotten it. She was older, grey hair, and a big mole on her left cheek. She stares at me and says "why did you use this box?" in the rudest tone. I said sorry what? and she says "you used a priority box and it's a parcel shipping label." I asked if she could just ship it parcel and ignore the box because I was unaware I couldn't do that. She looks at me and again, in the rudest tone says "you're just not supposed to do that but whatever I'll ship it." I looked at her and said "try to be a little kinder next time because it's not that hard." I understand she may have been having a bad day and I truly never really write reviews but I don't remember the last time I have had such a rude encounter. Hope this lady chooses kindness next time. - a 19 year old kind person :)