Tim is an amazing young man, he helped me print my prepaid label, which ups store refused to do…read more And then he is a cheery guy and very helpful. I wish I could give this place 8 stars out of 5. Very highly rated. I hope the ups store crushes and burns.

I called to talk shipping and received nothing but a hard time. the employee gave me no information…read moreon what I wanted to know and everything I told him he questioned or dismissed. very upset with them.

Super friendly and so convenient! Used to have to literally drive miles to get to a post office,…read moreetc. Now I can walk there. Tons of services including shipping, mailbox rental, shredding, laminating, notary, passport photos, faxing, scanning, gifts, etc. Locally owned by a family who's lived in the area their entire life.

Great customer service and one stop for all your mailing and shipping needs. Plus great gifts made…read moreby local artists 10 !!!!!

Seems I'm to be the first and only review on this page at present. Unfortunately, mine will not be…read morea kind voice. My first encounter with this business was a package pickup. I'd also started shopping for a new mailbox location, and Burnsville had become a regular destination. I've always picked up on persuasion attempts and money motivation pretty quickly - particularly overly friendly voices a touch too excited - and I've hated the sound of it since I was young. I'm a branding and marketing professional now, which means I pick up on it even better these days, and it doesn't annoy me any less. It was actually why I left that day without signing on for a mailbox. After discussing with the person who'd be sharing the box, we decided that this location would be most logical. The day I went in to create my account, I met Ryan. Normally, we don't much consider our UPS representatives. Over the next several visits, however, Ryan would completely impress me with his attentiveness. I dropped by once to pick up packages and Ryan followed to my car to notify me that he'd just processed another package that'd arrived for me. On any occasion I pulled into the parking lot after that and he wasn't swamped by a line, my packages were already at the counter waiting. Even when Ryan did have a line going, he'd at times run back and have the packages ready if there was a pause when he'd need to wait for the customer to complete a process of some kind. Did I mention that he started sporting a hell of a leg injury and never let up on his quality of service? Truly, this guy was on top of it. In contrast, I'd actively avoid interacting with the owner every time he was around, stalling to let someone else go first to speak with whoever else happened to be there instead. The mailbox lapsed without my knowledge months before I dropped by to claim packages. The owner was the only person onsite and notified me of the overdue before processing my packages. He claimed I should have had a letter in my mailbox notifying me of the charge. I was holding every piece of mail from the past several months since before the lapse, and there was nothing of the sort. Rather than acknowledge this, he brushed it aside and said I should have had it. I found this as unprofessional and off-putting as his demeanor with dollar signs in his eyes the first time we met. I chose to talk to the other individual sharing the mailbox before making a decision on continuing the service, as I no longer had need of it but definitely appreciated Ryan's level of service enough that the cost didn't bother me. There was a lot going on on my end at the time with a felony assault case, and the mailbox lapse, well, lapsed. I didn't receive email reminders. As I hadn't used the address in months even before its lapse, it was certainly not at the forefront of my mind given pressing matters at hand. I don't mean that to be dismissive of my accountability. Rather, I would imagine that creating a better renewal process might alleviate these issues entirely. Weeks later, I received a call from the owner reminding me of the matter. I pass the message to the other party sharing the mailbox, as a storage unit of mine had just been broken into and had my full attention. The other party never followed up. I found out that two of my packages had ended up there months ago, before my encounter with the owner. I never received them from the owner, so I'd thought the packages had been able to be forwarded as I'd originally requested of the senders. I ended up making the hour-long trip back to the area I was never in anymore to claim them. In doing so, I asked Ryan if it was possible to keep my information on file for ease of reopening an account from afar if necessary. It would seem the owner thought this was a ploy to get out of paying charges for picking up packages without an active mailbox. His exact words as picked up by my auto-recorder that activates the moment I'm on a call: "We're not going to be played like that." Safe to say, he assumed I was asking that question as a ruse hoping to string them along to skirt the package pickup fees. I only regret running into the store with only keys in hand as was always my habit there, so I did have to run back out for my wallet for the charges I fully expected to pay before I drove the hour it took to get there and be insulted. To say I'm appalled is an understatement. I admit to having the thought that it would be interesting if my file disappears after this review. I did not expect to have to pursue a felony assault charge or have it affect my life for months on end, nor have that followed by a break-in that would throw loop and hoops my way. I don't expect others to make room for this. I do, however, very much expect professionalism and character in business services, and the atrocious manner in which this was verbally handled in front of the customer was absolutely unacceptable. Owner = 0. Ryan = 5. Unfortunate.

This is a wonderful store! I have never had anything but excellent service. Every employee is so…read moreknowledgeable and helpful. I have my scan ready from Amazon on my phone and I'm in and out of the store so quickly with a receipt for tracking. Thank you! Thank you Burnsville UPS Store.

I've done business here a couple times. Once to drop off a package, more recently to pick up a…read morepackage. The staff is quite friendly, eager to help, and did a good job making sure I was the person that was supposed to pick up my package - which I really appreciate. The person helping me even asked if I needed help getting my large package to my vehicle.

Andrew was extremely helpful. I brought in a package to be returned and needed assistance with…read morepackaging and printing the return label. Turned out I needed to go to a competitor (product return policy) but Andrew got me set up with everything I needed to make my next stop quick and easy.

Great staff at this FedEx location! Greeted by the manager as I walked into the store, and he…read moreinquired what I needed. Dan helped me with my package, and tried repeatedly to get mailing labels due to a glitch with my FedEx account. Dan was courteous, patient, and professional throughly the entire, very lengthy process. Very impressed with Dan and the other personnels at this FedEx location! Highly recommend!

I paid $140+ to fragile package and ship an antique trombone. It was received by the buyer damaged…read more Tried calling this location to speak to a manager, but was instead transferred to a call center. Filed a damage claim. Big flipping deal. This was a pristine beautiful horn that now has an ugly dent in the bell. Bad form FedEx!

Love this place. Great deals on things I need. they have tools, outdoor items, furniture,…read moreappliances, electronics, and everything you need for your man cave.

Usually stop here when we are visiting family in the area. You can find lots of interesting items…read morehere. It's one of those places that you need to check out on a regular basis if you are going to find a deal. I have not been impressed with either the selection or the prices on the Milwaukee or Dewalt tools. You need to compare online prices to ensure that you're getting a real deal. Happy hunting!

Excellent service, very efficient. And the store dog made our day! We drove out of our way to this…read moreshipping location to see her based on Yelp reviews.

One of the nicest, most thorough mailing places I've gone to. Been going for years, and we love…read morethe people there too! HIGHLY recommend!

Store says they are open 9-Noon on Saturday. Very poor customer service. Both Saturdays, I took…read moreboxes up there ,found store closed. Disappointing after driving over an hour to get to the store. Especially the second time ,when I even called the day before to make sure someone was going to be there, only to arrive and have noone there. Then when we were finally able to send the boxes in March, it took them a month just to get the boxes to California, to get on the boat to the Manila, then the usually month to Manila, then they sat in the port of Manila for another 3 weeks. Very disappointed , will not be sending anymore boxes using their service. Will just go to LBC in Chicago, they have have better customer service, and it is a lot cheaper to send the box through them.

From the owner: We are official drop off and shipping partner for DHL,FEDEX, and USPS. We ship both domestic and…read moreInternational. Our DHL rate for international is very competetive. We have a current promotions of $20 off for FEDEX and $40 off for DHL for minimum of 15lbs shipment international until Dec 31, 2014.

For about 25 years whenever I've needed to send something via FedEx and I wanted to make sure it…read morearrived on-time or early, I have come to this FedEx office. I suppose it might seem weird to award five stars to this kind of place. After all, this is not a FedEx Office with all those services and options and items for sale. But it is a staffed shipping counter located right on the MSP runway. When you're here, you are literally surrounded by the runways of the Minneapolis-St Paul International Airport, and you even have to drive through tunnels under runways to get here. For me that's part of the fun; a quirk of mine is how energized I am to be doing anything at the airport. But some might find it annoying to take that winding road around and under those runways to get to this FedEx facility. The people working there are really helpful and friendly, going beyond the call of duty to help me on some occasions. And again, you'll only come here to ship something out. But your package is potentially on a plane mere seconds after you drop it off at the counter.

Super helpful staff and very quick service. They are located right in the vicinity of the airport…read moreso easy to get to from the southern metro area. Nice to have this as an option so our packages don't get jacked.