I was here to send another care package to my mom.
Unfortunately, the PO has been hit-or-miss with the packages I've sent. On a good note, when they fail, I get my money back. It was starting to seem like it was a conspiracy for them to pay me for using their services because I got my money back on four separate occasions. No, this isn't a good way to get "free" stuff.
When they do fail, it can be aggravating to resolve the problem. And, the burden of proof is on YOU, so you BETTER have your receipt. My advice is to not call them about it. Go into a PO and speak to an actual human. No, they probably aren't going to care any less than they do already. Yet, you've got a person standing there looking at the various facial expressions you're making. Maybe it's just me. They seem suddenly highly motivated to get me the heck out of there and on my way...with my money.
I cannot help but wonder if the problems are due to the consolidation that has taken place. The PO down the street from me is managed by Eagan and that's where I have to go to pick up any packages that are missed (if redelivery isn't an option). This is also where you have to call to speak to someone. This did work for me, once.
Because my mom worked for the PO for many years, I will continue to use their services. Well, while they still deserve my business. Their prices don't seem on the gougey bent (yes I made up that word) and service is USUALLY very good and prompt. read more