I've used this store regularly ever since we moved to this area. Mostly for Amazon returns but when…read moreI have had to interact with the employees everyone has been helpful and kind.

Good luck with an Amazon return it's hit or miss if they're ever processing those not sure why…read moreAmazon ever signed up with UPS or any of these other locations like staples that also when you go into return something they say they can't process Amazon returns

In the age of getting stuff delivered, it's amazing that Staples still goes. But here it is, buried…read moreway in the back of the Promenade on Providence shopping center. All the office supplies you could possibly need from paper to paper clips to desks to printer ink. I did not have a specific shopping list when I popped in, taking the time to browse and maybe something would remind me that I needed to restock. The "clearance" area at the back was very helpful and I did find that I needed a USB fan from there. Not a big purchase but hey, it's something. [Review 91 of 2025 - 4063 in North Carolina - 23659 overall]

Went to upload n print two sets of documents but only one of two printers were working. A person…read morewas before me n she just stood in front of the only printer working. ‍ I found out when it was my turn that u had to put in your credit card info n they'll email your printing code. That was the day Verizon had issues in the cloud. ‍ Didn't get that email so I asked the printing rep n she helped me print them behind her counter on a laser printer which was probably more costly. Only later that night got go a code email! Should've gone to CVS.

They are THE BEST! Always friendly and helpful. Attentive,…read moreproblem solving, patient and kind. Best UPS store around.

Quick and efficient with an Amazon return. The gent behind the counter was fast and I was on my…read moreway, receipt in hand. That works for me. The store is practicing their COVID protocols with markings on the floor for where to stand and masks required for all. [Review 13857 overall, 1179 of 2020, number 2547 in North Carolina.]

VERY BAD EXPERIENCE, I made an international shipment and it could not reach the destination and…read morewhen they returned the package to me, I did not receive the amount of things I had sent among those things, an iPhone phone and two pairs of shoes, I came to ask the store and the workers as if they did not care to do their job well they did not give me an explanation of anything only to make the claim, I trusted this company because it is international and they were not responsible for the things that were stolen.

I came here for an amazon return and wanted to use the scan code. It was pretty simple to do and I…read moredidn't wait long. It was fast and easy which is a plus. They aren't friendly at all and it was pretty chaotic in there understandably so. Not my go to UPS but it will do if I'm in the area.

Outstanding service! Fast, professional and at a great value. The establishment is clean and…read moreorderly. I was helped by Chase and I truly appreciate the service he provided as a notary. I have used this UPS store on several occasions, yes it can get busy but the fast service gets through the line quickly. I find earlier the better for my needs.

I really appreciate the owner and associate at this location. I had a ton of Amazon returns and…read morethey were patient with me and very helpful. I never felt rushed and they were workable around me when I hand to keep returning to my vehicle for more items. I will definitely be back to this location!

We purchased a robot vacuum for Christmas. The package never arrived and we opened an investigation…read morewith UPS. It's now been a month. I have called Kohls multiple times to try and get a refund. They said that they can't refund the order because they show it as delivered, but UPS shows it as an open investigation. Kohls' advice was to dispute it with our credit card company. Now we have to wait to see how the charge back goes with Capital One.

The item I went there for, was actually in stock... Which is good, since the only Kohl's is on the…read moreother side of town for me now... while I was there, I also picked up a couple of rugs for the bathroom that I liked. Productive visit.

Rudest ups guy in the area. I frequently go to ups stores around town and this guy was by far the…read morelead cooperative and helpful when it came to me unloading my packages. There were three employees doing nothing and the man was still very rude. Edit: thanks for the response, but I do not work at ups. there's never a reason to treat a customer with disrespect like you did. All you had to do was ask nicely and I would have done what you asked. But what you did was say "that's not helpful " and then you got mad when I put the boxes on the wrong side? How would I as a customer possibly know what to do in your store. Every other ups is glad to receive the business and they do it with a nice greeting and willingness to help. Again a little courtesy goes a long way. I have never had any issues with any other ups or mail service, and I drop off many packages weekly so perhaps take this as constructive criticism and improve your attitude.

From the moment I entered the store, three friendly faces greeted me and hurried to assist me. I…read morewas so impressed that I asked their names which they bashfully provided. Lalitha, Ira and Kajal, I thank you for all the times you three have assisted me over the years with notary, mailing, copying and printing services. The many skilled-solutions you offered really helped me quickly accomplish what I had to do in today's competitive world. UPS might normally mean "United Parcel Service", but in Matthews, NC, to me, it means "Unrivaled People Services". You are the best! Really.

Avoid this place. Just went for 2nd time and I remember quickly why I told myself never to come…read moreback. They nickel and dime on you everything. Then after they charge you $2 to print a fed ex label will sell you stamps because they don't do transactions less than $5.

Great. Friendly and respectful service. Went in for i-9…read moreverification for a remote job. Will gladly return when I need shipping services.