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The UPS Store

5.0 (7 reviews)
Closed • 8:00 am - 6:30 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

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1 year ago

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3 years ago

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7 years ago

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8 years ago

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7 years ago

Best customer service ever! Rocky, went above and beyond to help me out with a time sensitive item that I needed printed and faxed.

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5 years ago

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5 years ago

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Ask the Community - The UPS Store

The UPS Store

The UPS Store

2.7
(43 reviews)

Rudest ups guy in the area. I frequently go to ups stores around town and this guy was by far the…read morelead cooperative and helpful when it came to me unloading my packages. There were three employees doing nothing and the man was still very rude. Edit: thanks for the response, but I do not work at ups. there's never a reason to treat a customer with disrespect like you did. All you had to do was ask nicely and I would have done what you asked. But what you did was say "that's not helpful " and then you got mad when I put the boxes on the wrong side? How would I as a customer possibly know what to do in your store. Every other ups is glad to receive the business and they do it with a nice greeting and willingness to help. Again a little courtesy goes a long way. I have never had any issues with any other ups or mail service, and I drop off many packages weekly so perhaps take this as constructive criticism and improve your attitude.

From the moment I entered the store, three friendly faces greeted me and hurried to assist me. I…read morewas so impressed that I asked their names which they bashfully provided. Lalitha, Ira and Kajal, I thank you for all the times you three have assisted me over the years with notary, mailing, copying and printing services. The many skilled-solutions you offered really helped me quickly accomplish what I had to do in today's competitive world. UPS might normally mean "United Parcel Service", but in Matthews, NC, to me, it means "Unrivaled People Services". You are the best! Really.

The UPS Store

The UPS Store

4.2
(33 reviews)

The service is great here and the staff is very, very efficient. My issue was that I was sending…read moreout a medium size envelope. The envelope was going to Utah, no insurance and sent 'snail mail' ground. The woman quoted a price of $15.00. She said 'prices have gone up'. I almost fell to the ground as the content of the envelope was probably less than the cost of sending it. I declined and left, went to the post office down the road and mailed it for $1.77. I understand they 'jack' their prices up for the convenience, but really???? Something seems a little fishy here at this location. This transaction took place AFTER the holiday rush.

I am writing to report a concern regarding the service at one of your locations:…read moreThe UPS Store #6144, 9935 Rea Rd D, Charlotte, NC 28277. On July 17, 2025, I visited this store to print a document. Instead of using an official UPS system or secure platform, the staff asked me to send the document to a Gmail account: store6144@gmail.com. Additionally, I was charged a $2.95 "File Access Fee" just for retrieving the document from the email. This raises serious concerns about privacy and data protection: * Does UPS authorize its franchise locations to use Gmail accounts to handle customer documents? * What protections are in place for customers' information when documents are sent to and accessed through a third-party email service? As a customer, I expect higher standards and stronger safeguards when handling personal or sensitive documents. I respectfully request that UPS investigate this practice and clarify its policies regarding secure document handling at franchised locations.

The UPS Store - shipping_centers - Updated July 2026

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