the 'manager' left me their email and I sent them a message to which they never responded…read more(shocking). I attached the screenshot as proof. The tracking from 08/12 still says they haven't received the item. And my customer called their store to ask and they said that they 'ship every day' and that I should call UPS. Even my customer said the woman on the phone was rude. The woman on the phone also asked if I got a receipt which basically means since I didn't get a receipt that they have no control of what happens with packages that go to their store. Riiight. This store stinks with a capital 'S'. Pretty sure they threw my package out. Wish I kept it and walked out. What's worse is when I contacted UPS directly (several times), they told me to open a claim. I already did. They did nothing. I also have a premium membership but i'm cancelling that.

There are so many reviews at store page in yelp, google, facebook on store owner as being the worst…read moreperson ever. Avoid this location at all cost. Here is the worst experience of my lifetime:- I reached the UPS Store (#4939) around 5.40PM on Nov 4 2024 at Fort Mill, SC to drop a package. A man standing next to the machines shouted angrily "GET IN THE LINE". As soon as he saw me he was angrily fuming. I said "I just needed to tape". He said again "GET IN THE LINE". Thinking he might be having a rough day I ignored and went back to the line(3-4 customers). After a couple of minutes he called me out of the line to the machines next to where he was standing. He looked at me and screamed again "YOU DON'T WANT TO SCAN?". I was simply waiting for the instructions and didn't appreciate the mean reply. Meanwhile some caucasian women entered the store and he greeted her with a nicer tone saying "Good Evening". I felt weird by the contrasting treatment but ignored him again. I scanned the package. He again talked in the same tone "LEAVE IT THERE AND GO". This time I had enough of his behaviour directed towards me. As a customer I expected better. First time I talked back and said "I will wait for the package to be sealed". I was returning a phone and in the past ATT has lost my phone so I wanted to be extra careful. He screamed "LEAVE IT AND GO. I WILL SEAL LATER. YOU KNOW WHAT I HAD ENOUGH JUST TAKE YOUR PACKAGE AND LEAVE THE STORE. THIS IS MY STORE AND I CAN DENY SERVICE. I AM DENYING YOUR SERVICE JUST LEAVE". I was completely shocked at the humiliating and discriminatory behaviour. I tried to reason with him by saying "You have not been talking to me decently since I entered the store". He smirked and said again "This is my store and I can deny service. Just leave the store". I asked what his name was. He aggressively pointed at his name tag and looked at his coworkers and said "MY NAME IS HARI" as if daring anyone of his subordinates to question him. I turned sideways to two employees working at the counter to reason with this man and come to my defence. They saw their boss looking at them and simply went back to their work and kept their head down. By this time I was simply lost of words and stared at the worst discriminatory experience of my lifetime. Just the sheer insult has taken me aback. Looking at my plight a UPS delivery driver said "Sir, please come out I can help you". When I was outside he inferred to ignore the incident. He told me about another closest UPS store (20 mins drive one way in the wrong direction). I have ignored the man twice but I can't ignore it again! After this experience I don't think if me or my family will ever be using any UPS services/stores again, a place where I was humiliated and discriminatory denied a service. I will raise this incident to the appropriate authorities. This behaviour and insult of customers is not just appalling but illegal too.

To obtain postal box, to many segments to complete instead of consolidating the process…read more Convenient for individual relocating. Notification of pending charges improved but initially cumbersome Monthly fee should be lowered to keep existing customers

Do not ship anything with these people if it can break or is important to you. I had my…read moregrandmother's China sent to Germany for $652.00, and only 4 pieces arrived unbroken. It was shattered into hundreds of pieces. I have been crying for 2 hours. I never expected every single piece to arrive unbroken, but there were over 60 pieces (and 44 pounds), and it is completely irreparable. My husband said it was the most unprofessional packing job he has ever seen, and he worked for UPS when he was young. So BEWARE, people. Beware.

Folks here are always so kind and helpful. Shoutout to Roberto for going above & beyond!read more

We have resolved our issue. Thank you David for your help and resolution. I want to go on and say…read morewe have frequented The Postal Route for numerous services. The gift shop, shredding, package mailing and lately the addition of the wonderful coffee shop.

This place sucks, stood in line for 45 minutes waiting to send a small package. They were helping…read moreother customers at first then the boss finishes up and proceeds to take people from the back of the line to do book binding instead of just helping next in line. The lady working there was clueless and couldn't figure out how to pick a box size. Place sucks balls don't give them your money go to ups.

I had to print some paperwork, and since I am used to having to do all the work myself via a QR…read morecode and a machine... Jasmine asked me if I needed help. As hesitant as I was, because I'm used to having to do it myself, via self service directions, I got confused, as it seemed that the steps I had done in a year prior had recently changed. Jasmine was so sweet and worked with me personally to print out my paperwork. It was such a delight to actually speak to a person, and have a smile along with it! Thank you, Jasmine! I hope you have a wonderful holiday weekend!

If you want to go somewhere where the people who are supposed to help you are just plain RUDE and…read moreevidently don't care if they get your business or not, this is the place for you!!! Due to the fact that our family owns two small businesses, I try to shop at small businesses myself when I can. It won't happen at this place again! Next time, I will make the decision to "go wait in the line at the post office" as the man at the store suggested to me earlier today.

Quick service and knowledgable staff. It's wonderful to support a small local business. Many…read moremailing options available and theres even a cute dog that greets you hello!

Ok, watch this place. They always say, just drop your stuff and we will take care f it.Well I got…read morecharged back 40.00 for something I dropped off and never got back to Amazon.when I asked them about it, they where really rude.Make sure you get a receipt so they don't keep your returns

After Bank of America couldn't notarize our form for us, we walked across the parking lot to UPS…read more They can attach a notary page if there's no spot for the form to be notarized which is what we needed. It costs $5 per form you need notarized which seems crazy for something that took less than a minute, but we had no where else to get it done for free. It was a quick in and out for us. They were friendly. No major complaints.

Good customer service is so hard to come by these days, but I've had a wonderful experience with…read moretwo different employees here. My go-to spot for returns and shipments!

It was a quick in-and-out service at this location. This location is bigger than most. The staff…read morewas energetic and readily available to answer my questions. Parking options are great since this location is within a bigger shopping center.

I received an entirely new system from Arce(RC). Here's my objective analysis as best I can make…read moreit. Salesman: Good guy, answered all my questions, worked hard for my business, continued to answer my questions, post install. Installation team: Very kind, respectable, friendly, efficient, and everything went smoothly. Financing: This is where I'm frustrated. Was we were finalizing details of the new system we got to payment and financing. I intended to pay half cash and finance the rest. I searched and learned that Trane (the brand I chose) had a promotion for 60 months 0% interest. This is a great deal. I asked about that deal and the Salesman, Shayne, talked to his boss. He came back and said they weren't partnered with Trane in that certain way so they couldn't offer that deal. Understandable. I accepted that. I was offered and accepted 15yrs @ 9.99%. I intend to pay this off much quicker. Almost 2 weeks later, I get a flyer in the mail from Arce(RC) offering those same exact terms, but through a different bank/partner. I felt cheated. I estimate I could've saved between $800 - $2500 on the life of this loan. That's REAL money. Shane went to his boss and his boss knew full well this promotion was going to drop soon, but couldn't offer me these same terms. I have OUTSTANDING credit. Do promos come and go? Yeah. But I don't buy that I couldn't have been offered this deal because of a date technicality. Again, objectively everything else in this process was great. But this made me feel more like a number and less like a valued customer. I would still recommend them for their workmanship, but be very cautious. Push for the strongest deal possible. Don't let them convince you they can't make a deal. They're lying.

I made an appointment for yesterday with concerns of my A/C…read more- my appointment time was 4-6pm which at 6:15pm turned into 4-8pm time window. At 8:45pm I rescheduled for today- my appointment today was 10am-2pm. Again no repair tech at my home- at 2pm they tell me atleast another hour until someone MAY BE HERE. So I've wasted almost 9 hrs in 2 days for a repair man I still have not seen. Definitely DO NOT RECOMMEND ARCE HEATING & AIR !! Only gave them one star because I had no choice when leaving a review. Save yourself the trouble & find a dependable company for Heating & A/C !!

They are the best!! We do large amounts of shipments weekly and the customer service is above and…read morebeyond. Always quick and patient with me. I wouldn't go anywhere else! They can handle it all.

I called everywhere to see if I could get a high resolution image printed for a prop and AIM was…read morethe only place in the area that could do it! They were very happy to assist, laid out all the options available, and even cut out the image so it was ready for use upon pick up. We were the hit of Trunk or Treat!

This is nothing but a bait and switch organization. You sign up with a credit card and they don't…read moreuse it, even though they say they will, then screw you over with a late charge. This is not some place you want to store your positions! WARNING.....WARNING.....WARNING PLEASE, PLEASE, PLEASE DON'T USE THIS BUSINESS!!!!!!!!!!!!!!!!!!!!!!!

Clean facilities but do not use them. I rented a small unit and within several months they doubled…read morethe monthly rate. I see units double the size charging less than the new rate for my small unit, but now know they will double it if I switch to a larger unit. Also we have experienced the insurance scam others have written about, avoid this if you don't want to get scammed.