the 'manager' left me their email and I sent them a message to which they never responded (shocking). I attached the screenshot as proof. The tracking from 08/12 still says they haven't received the item. And my customer called their store to ask and they said that they 'ship every day' and that I should call UPS. Even my customer said the woman on the phone was rude. The woman on the phone also asked if I got a receipt which basically means since I didn't get a receipt that they have no control of what happens with packages that go to their store. Riiight. This store stinks with a capital 'S'. Pretty sure they threw my package out. Wish I kept it and walked out. What's worse is when I contacted UPS directly (several times), they told me to open a claim. I already did. They did nothing. I also have a premium membership but i'm cancelling that. read more

The UPS Store - Printing Services Near Me - Fort Mill, South Carolina

There are so many reviews at store page in yelp, google, facebook on store owner as being the worst person ever. Avoid this location at all cost. Here is the worst experience of my lifetime:- I reached the UPS Store (#4939) around 5.40PM on Nov 4 2024 at Fort Mill, SC to drop a package. A man standing next to the machines shouted angrily "GET IN THE LINE". As soon as he saw me he was angrily fuming. I said "I just needed to tape". He said again "GET IN THE LINE". Thinking he might be having a rough day I ignored and went back to the line(3-4 customers). After a couple of minutes he called me out of the line to the machines next to where he was standing. He looked at me and screamed again "YOU DON'T WANT TO SCAN?". I was simply waiting for the instructions and didn't appreciate the mean reply. Meanwhile some caucasian women entered the store and he greeted her with a nicer tone saying "Good Evening". I felt weird by the contrasting treatment but ignored him again. I scanned the package. He again talked in the same tone "LEAVE IT THERE AND GO". This time I had enough of his behaviour directed towards me. As a customer I expected better. First time I talked back and said "I will wait for the package to be sealed". I was returning a phone and in the past ATT has lost my phone so I wanted to be extra careful. He screamed "LEAVE IT AND GO. I WILL SEAL LATER. YOU KNOW WHAT I HAD ENOUGH JUST TAKE YOUR PACKAGE AND LEAVE THE STORE. THIS IS MY STORE AND I CAN DENY SERVICE. I AM DENYING YOUR SERVICE JUST LEAVE". I was completely shocked at the humiliating and discriminatory behaviour. I tried to reason with him by saying "You have not been talking to me decently since I entered the store". He smirked and said again "This is my store and I can deny service. Just leave the store". I asked what his name was. He aggressively pointed at his name tag and looked at his coworkers and said "MY NAME IS HARI" as if daring anyone of his subordinates to question him. I turned sideways to two employees working at the counter to reason with this man and come to my defence. They saw their boss looking at them and simply went back to their work and kept their head down. By this time I was simply lost of words and stared at the worst discriminatory experience of my lifetime. Just the sheer insult has taken me aback. Looking at my plight a UPS delivery driver said "Sir, please come out I can help you". When I was outside he inferred to ignore the incident. He told me about another closest UPS store (20 mins drive one way in the wrong direction). I have ignored the man twice but I can't ignore it again! After this experience I don't think if me or my family will ever be using any UPS services/stores again, a place where I was humiliated and discriminatory denied a service. I will raise this incident to the appropriate authorities. This behaviour and insult of customers is not just appalling but illegal too. read more

I have used this UPS location for many years for shipping and printing gir my business. The services always outstanding. Sometimes it takes new people s little time to get know me and respond when I come in with the knowledge I have a house account. read more

Don't use this ups store. The people that work here are incompetent. They can't even find a package that was delivered to the address. They also don't care to look. They tell me to go to the post office they have it there. When the tracking says that it was left here with individual. This store is absolutely horrible. They can't run a business correctly. read more

DO NOT USE THIS LOCATION! I think they steel packages. This is becoming a trend... I drop off packages (Amazon or TikTok pre-paid returns), get receipt. For some strange reason, the package never arrives to the seller and according to the tracking number(s) the package was "never received by UPS Store. Something very shady with this location so do yourself a favor and use a different location. read more

I stopped in here for some Amazon returns and it was the nicest experience with the most wonderful lady helping me. I left just blown away by how nice and helpful this place was. I wish I knew the woman's name. She was an absolute angel. She went above and beyond to help me with my returns. Thank you!!! read more

Tried to drop off my Amazon package and the lady refused to take it saying it needs to be in a different package, even though the packaging was what it was shipped in. Took it too a different ups and they accepted it. Also note they don't take USPS packages which is a first for me every other ups I have been to does. Don't waste your time and gas going here just go to a different ups store. read more

I go to this location many times a week and always get excellent service. I've witnessed these workers get treated so poorly by customers. These customers are adults that throw fits when they don't get their way all due to the employees following the rules. Amazon returns are not hard and if these "adults" actually took the time to read the return instructions then they would see that the employees are 100% doing their jobs correctly. These employees deserve all the rewards and praise for having to put up with the public daily and still do their jobs correctly. read more

The UPS store in Fort Mill is extremely efficient and the staff is very nice and very helpful. Are use the notary services and she was excellent. read more

Needed a page printed, emailed it to myself, then to the store. 2 pages was 1.54 Fast, friendly, convenient while without a printer. Also easy to find a drop off Amazon returns. read more

The UPS Store - Front of store - Printing Services Near Me - Fort Mill, South Carolina

This location has always been great for us. We have used them as a notary before, as well as UPS drop offs (I always pay online beforehand and just drop off). Staff is always very friendly and helpful. read more

Super friendly staff. The woman working the counter we went to was very engaging with my 7 year old and I appreciated her being so respectful as to acknowledge and interact with her. I don't remember her name, just that she mentioned that she was a twin. read more

lately customers service is pretty bad. Bad Actitud. Apparently the guy is working there do not like to answer questions. Besides "Is not what you said it's how you say it" read more

What UPS Store does NOT take pre-paid UPS packages?!? Horrible customer service. Not interested in helping customers. Go to the Postal Route down the street, they are great. read more

I attempted to return my cellphone following the instructions provided and in the packaging provided by my carrier. The "owner" of this location refused to return the package because he recognized that it was a cellphone and did not want to be responsible for the return. Never jaded an issue like this when returning a device. Upon showing the instructions to both him and a lady associate, she indicated that the owner said that he won't accept so she wasn't able to ship the return. read more

UPS is absolutely garbage. Nowhere near close to competing with Amazon. Packages always days late or damaged. I will never order anything outside of Amazon again. 10/10 times UPS always shows up to disappoint. read more

Don't use them if you need reliability or if you expect pricing to match what the UPS site quotes. Paid $60 to ship a tiny box via 2nd Day Air and it's taking 5 days to deliver two states away. UPS Ground service says that's a 2 day journey. They pointed to UPS and said it's out of their hands. Created a huge crisis I have no way of fixing. read more

Awful service and provide no explanation for packages not being where there should be and instead of providing a solution they just say its not their problem. Go to a different store if at all possible they are awful! read more

Popped in to ship a package (expensive!) and there was one other customer getting some copies done when I arrived. The gal at the counter was the only one apparently working and she was able to help me while working on the copying job. And then two other customers came in. I think they had to wait a bit. Service was okay. She got the job done as expediently as possible. No problems for me! read more

The UPS Store - The UPS Store in Fort Mill - Printing Services Near Me - Fort Mill, South Carolina

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I took a package there on Saturday to return to Amazon. A personal item was left in the package. The reference number stated the package was ready for pickup. The manager was unwilling to look for the package. He said UPS picked up everything on Saturday and hung up on me. I will NEVER do business with that store again. The manager was rude and unsympathetic in the extreme. He said you made a mistake and it's not my problem. read more

Of course, all companies are struggling to provide the same service prior to covid. This being said a lot of companies fall short. This particular UPS store, in my opinion, is doing a remarkable job! It is a small store so the capacity limit is 3 customers at a time, which can cause other customers to get annoyed. Jen, who specifically works with me on my moms art business, Is absolutely amazing! The other girls working do an outstanding job as well. Customers should understand, it's not the stores fault that there is a limit of people allowed in store. By that rule alone, simple drop off packages take longer than normal. I'm writing this review because I over heard a lady complaining about the wait..... If you are upset about the rules, complain to local officials about the ridiculous mandates..... Anyhow we love you guys, and will continue our service with you indefinitely! Ryan Stevenson read more

The UPS Store - Printing Services Near Me - Fort Mill, South Carolina

I've used this location as the mailing address for my business since 2009, basically outsourcing my receiving department. During that time I've known 2 owners and lots of employees, and store manager Jennifer Groves ROCKS. I deal with a number of suppliers who are constantly sending me catalogs and samples, and I am seriously thinking about putting Jennifer in the About Us section on MY webpage as Logistical Wizard or Receiving Rockstar, but even those descriptions fall short of her awesomeness. Jennifer takes great care of me and my business. read more

I am an artist and businessman. i have used this location for the last 5 years even though it is 15 miles from home with 10 UPS STORES closer to me. the staff is the reason, along with the quality of their printing equipment. in particular JENNIFER GROVES, who is a formatting and printing GENIUS. she has reproduced my art in a format that makes my art better than it was, and in a way that is usable by the consumer. with a phone call, email or text i can have cards, laminated place mats, calendars, and frame quality prints made instantly. i have also executed deeds, financial docs, mortgages, financial transactions at a very high level during the same time period. the combination of discretion, notarization services, and 100% accuracy in transmission of time critical transactions means i will never have an office with staff again. I RECOMMEND THIS PLACE FOR ANY SERIOUS ARTIST OR BUSINESS PERSON OVER ANY FACILITY. read more

Only one person working with 10 people standing in line outside! Poor management and not caring about customers!

Very slow. No USPS drop off. Avoid. This was the first and last time I use this location

Worst UPS Store ever. Owner/manager is the rudest. Yelled at my mother for not picking up packages for a few days when she was out of town and then refused to let me pick them up for her. As a UPS Store that is your JOB, to hold packages. You should not open a customer service based business if you're going to yell at your customers and hang up on them when you don't want to do your job. read more

Terrible service. I arrived five minutes PRIOR to 3:30 closing time to simply drop off a prepaid return package & door was already locked. Another customer was also approaching store to enter & we confirmed that it was in fact not yet 3:30 & tapped on window. Two employees inside simply stared & then ignored us. Thanks for a wasted trip. read more

Always courteous and efficient with all services. The best around. They make provisions for Amazon returns so no waiting in a long line. Open the door to smiling faces. read more

I recently moved from North Carolina to New York and decided to use UPS shipping services to move several (3) boxes, rather than a moving company. When the three boxes arrived, I discovered that ALL boxes (and the items inside) had been damaged/broken while in transit. Immediately, I called the UPS Claims Department, which submitted claims on my behalf for all three packages. After some back and forth with the Claims Department Headquarters, I was connected with the UPS of origin (Fort Mill, SC). Harold contacted me immediately to help resolve this issue and complete my claims. He was attentive, responsive, apologetic, and understanding during the required procedure. He helped me submit the necessary paperwork to expedite the process and kept me informed until everything had been finalized, resolved and reimbursed. This is the only time I have had a notably positive experience with any UPS location, employee, or service. Harold, as well as the entire Fort Mill UPS team, are incredibly professional and kind. I would highly recommend this location to anyone in the area! read more

I see comments here about the store being the best and the worst. In my opinion, most of the time it's good but better when the owner is not there. He is very rude to customers and to his staff quite frankly. I guess there are some perks for working there because the staff hasn't changed even though the owner is quite rude. I go there and try to avoid him. read more

Very good experience with the Ft. Mill UPS store! We stayed with the grandkids for a week on our way south, and our carry-on duffle bag got much too heavy.... As seniors, it just got too tough to drag this thing into the car, out of the car, to the check in desk at the airport....worry about it getting there (we had to switch planes in Atlanta) ....and then run to the carousel upon landing to make sure the bag didn't disappear.....and then drag it to the car picking us up. The easiest solution was to take it to the Ft. Mill UPS store where Howard did a terrific job of literally building a 4 foot long box to make a snug fit over the duffle, from two large boxes. The price was reasonable for the weight, Howard is polite and helpful, and we were in and out in 10 minutes. When the bag came 2 days later the box was incredible, like a safe. Very strong, plenty of two sided tape. No dents or tears like from other shippers we used up north last year. Nothing damaged, zero problems. And nothing to drag/ lift in and out of the car. When you figure in what would have been the $30 airline bag fee, plus the overweight penalty fee, plus tipping the guy with the baggage cart to the car, we came out ahead.... And no heavy lifting. Very pleased to do business with the Ft Mill UPS store. Thanks, Harold! read more

Is it weird to say you love a UPS Store? I might have a slight Amazon problem, so I have to visit this store a decent amount to make returns. It's usually the same woman working there when I go, and she's AMAZING. The longest I've ever waited is maybe 3 minutes, and that's on a busy day. These people know what they're doing, and they make shipping - and my life - so easy. read more

Everytime I go in here the employees are super friendly. I'm new to shipping things on a regular basis. Everyone was informative and patient with my lack of knowledge. Harold has taken the time to get and know me and I will use this place for all my shipping needs from now on. read more

If I could give a negative rating for this store it would -10. Just because the sign outside says UPS don't expect to receive a professional experience. Rude and "ANAL" is only the beginning of what to expect. I'll never use this location again. read more

This store is always helpful and has great employees who are efficient. One employee who has stood out is "Hari". He helps to make life easier on the customer even if it is more inconvenient for him or takes more of his time. Thank you for the quality customer service. read more

My husband and I were trying to get an item from storage in PA to a middle school in IN and were not having much luck. Jen at UPS #4939 listened to my story, contacted the storage company, the freight department and the receiver and made the transition happen. Everything got to where it needed to be and she made it look easy! Thank You Jen. We couldn't have done this without you! The staff at FM UPS are patient, friendly and helpful. read more

This is my go-to place for copies, mail outs, etc! Harold and staff went the extra mile to assist with my Thanksgiving Invitations! Love this local jewel! read more

There is one clerk in particular (one who is there most of the time) who is simply an unpleasant person. I make a point of going to ANY OTHER UPS store when I have the chance. read more

I had the worst customer service experience at this store. I felt like an inconvenience. The person that waited on me was a heavy set woman with short brown hair and she was so rude. I believe her tag said Melanie but I was in such a hurry to get out of there that I could have read it wrong. Do yourself a favor and go somewhere else to mail your ups packages. If they treat their customers disrespectfully, I am sure they don't handle your packages carefully either. I am surprised that UPS will allow such terrible customer service. This location is not representing the company well at all. Good Luck and I will never visit your location again! read more

This is a horrible location for mailing, copying, and other printing services. The clerks and the owner have been rude, snide, arrogant, and provide horrendous customer service. This is the third time I've personally received or seen them provide terrible service. I won't go back again. The counter now contains a myriad of signs filled with misspellings and grammatical errors. I certainly wouldn't use any of their layout, design, or computer based services based on this evidence. When I went last week to drop off a package and pick up some stamps, the clerk said he could not punch holes in an address book for an elderly customer. I pointed out that the drills could easily be moved to accommodate the smaller book. He acknowledged that it could, but it was too difficult and then shrugged. The customer and I exchanged incredulous and confused glances. Too difficult? To move the drills on a 3 hole punch? On another occasion, the owner was shrill and rude to customers waiting in line. When I called to inquire about notary services, she rudely repeated several times that she was the only person there and that I would have to bring witnesses. I went to the UPS Store in Ballantyne where they used another employee as a witness and we asked another customer to be a witness. It worked out great, and their store was courteous and friendly. DON'T USE THIS LOCATION FOR ANY SERVICES WHATSOEVER. They are rude, unpleasant, and discourteous to customers of all races, creeds, ages and genders. Read the other reviews on Google+ and other locations. read more