Had something important to fax so headed to the nearest FedEx! Don was so helpful and proactively…read moreasked me if i needed help even when i was standing at the Print Center and he was working at the packages. He was so patient and clearly explained the steps on how to fax and followed up with me in each step. First, sending all the docs to the Fedex email, then receiving the code, then printing all the docs, and then finally faxing. Had a great experience bc of Don! Thank u!

Bad customer service. I had some prepaid returns to drop off during my lunch hour and went to the…read morepack and ship counter where I've always gone when I had such returns in the past. The employee was at the far corner of the print counter. He studiously ignored me for a while, even after a FedEx delivery guy came in and said hello to me. I was the only person at the counter and the place wasn't busy. So I took my packages to the counter where he was. He asked if I had a receipt and when I said no, walked me over to the ship and go center and clearly annoyed showed me how to use it. The fact that when I came in, I got no hello, no what can I do for you and he acted like helping me wasn't his job made this a bad customer experience. I plan to avoid this location in the future.

This place can get very busy or be completely empty- totally depends on what time you come in and…read morethat can significantly impact your experience. I try to come in on weekday mornings. I needed to get a live scan done and literally there was nobody when I went on a weekday around 11 am. Took a total of ten minutes. Staff is very friendly and helpful, one of the best customer service I have experienced. But 4 years ago, I had a terrible experience here because of a fellow customer who chose to break the line and I refused to stay quiet. There were over ten people in the store at that time and nobody supported me. Overall a good place where you can get all your postal needs fulfilled. Would recommend but make sure choose a less busy time if you can. Value is reasonable, a little bit more than the post office but then you are also paying for the convenience of longer hours and fewer people.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

Second time coming here. UPS decided to drop my package off here instead of ringing my door bell,…read moreit happens. Anyway, had to grab my package from Postal Care and as annoyed I was at UPS, Postal Care service was awesome! The guy who helped me is so pleasant and nice. Considering it was Monday, he definitely didn't have the Moody Monday's lol! He had such a good vibe, helped me quickly, the store was clean and lots of parking. Overall, I'd definitely come here to ship my packages.

I've been using this place for many years and always feel welcome when I walk in! Incredibly…read morehelpful and know their business well. If you're looking for a nice family run business that takes good care of customers, this is the place!

Kyle in the print shop was beyond helpful, kind, gracious, and professional when I had to get…read morehundreds of documents printed out. He helped me work out the issues I had, showed me options, and made sure we got everything right. I will come back here time and time again because of his kindness. He's the best and I can't thank him enough!

I would say this is the best staples ever I occasionally go to the one on Newhall, and those people…read moreare just downright unhappy and quite frankly rude and sometimes me, but here is a different story particular in the Printing area often you'll have questions on printing things with the copier and the people that New Hall just Neer, you were give you some short answer whereas Kyle is a rockstar he goes beyond his way to make sure you're satisfied and to help you. These are the types of employees he wants to hire.

The ladies working on this UPS store in Campbell Ave are very pleasant, very helpful and friendly…read more Good job!!!

Quick & friendly service last night. I am SO thankful to have a pick up here with some retailers so…read moreI don't need to worry about theft! Tip, don't wait until the last minute like the lady last night who had a gazllion packages right at closing lol.

Love this place! They have by far the best selection of packing materials in the South Bay. And…read moretheir prices are way better than if you went to a UPS store or something silly like that (like I used to). This is a place a dude can just browse and have fun.

June 12, 2025 and after making several calls, no one would beat their UPS shipping price…read more I boxed up a 90 pound 100+ year old wooden ice box (refrigerator) and had is shipped with insurance. Thankfully, I took lots of before shipping and packaging process pictures too! UPS destroyed it, but Susan assisted me the the insurance claim process. It took months, and that was compounded by UPS changing the damage claim portal. Susan stayed on top of it and 5 months later UPS paid the claim. Thank you, Susan

These people are outstanding and have been for years! They are always helpful , friendly and…read moreprofessional with both on large and small projects including copying and binding projects, fingerprinting, notary services and packaging/mailing services all over US and internationally. They also have an outstanding selection of cards that make me laugh out loud.

Came in needing some documents notarized and Kanise was wonderful to work with. She was super…read morepatient with my family and I while we had to make some updates to our documents. They take walk ins which is nice and 100% recommend them for any notary needs.

The best UPS store around!…read more Where do I start? Tania Lal, the owner, is one of the most service-oriented professionals I have worked with. She has gone above and beyond over and over again in the past year that we've been working with her. We found her through a Yelp printing request on a fast turnaround project. She delivered a stellar product with expedited and delightful service. She earned our business and we have since handed over all of or printing needs. We had one issue where one of her outside vendors got the specs wrong and she immediately corrected the error and had the reprint done. I cannot recommend this store highly enough.

I've been a customer at this location for about three years, and the customer service has…read moreconsistently been rude. When staff can't do something, they often respond with an attitude instead of explaining or offering an alternative. On October 7, I arrived right at 7 p.m. closing while another customer was still being helped. The employee was reluctant to take my return. She did eventually process it, but with a dismissive attitude. I've also been charged extra to have tape put on packages, and when I asked about the charge, staff were unfriendly about explaining it. I called the owner, Tania, to share my concerns. Instead of trying to fix anything, she told me I'm "welcome to any of the 100s of UPS stores in the area" and said there was nothing she could do. That response says a lot about how this store treats loyal customers. I'll be taking my business to another location. Thank you for responding, Tania. I appreciate the apology, but your written reply is very different from the tone you used on the phone. During our call, you were aggressive and rude. Instead of listening, you questioned my experience by demanding exactly who, when, and what dates, as if three years of mistreatment didn't count unless I had kept a log. That's why I said I don't keep track. As a customer, I shouldn't have to document every interaction to be taken seriously. It made me feel like I was being told my experience didn't happen. I called because after three years as a regular customer, I wanted to give the store a chance to make things right. Being told I'm welcome at any of the other stores, with no offer to address the problem, felt like the conversation was over before it started. My concern isn't about singling out one employee. It's a consistent pattern. Staff respond with attitude when they can't do something, the 7 p.m. return on October 7 was handled reluctantly while another customer was still being served, and questions about the tape charge got condescending answers. If you're truly working on improvements, clearly posting the tape fees and making sure staff explain policies respectfully would be a great start. I hope future customers are treated better than I was. Owner reply: Hi Jose, Thank you for sharing your feedback. I appreciate you taking the time to speak with me directly, and I would like to clarify that I did acknowledge your concerns and expressed my understanding of your frustration. I also assured you that I would address these issues with my staff, which I have already done. I would further like to address, that some of these coments here were not brought to my attention. When you mentioned that you had been unhappy with our service for three years and no longer wished to return, I simply explained that you were welcome to visit any of the other UPS Store locations in the area. This was not meant to be dismissive, but rather to respect your decision and offer an alternative. I also asked you if it was 1 particular employee or many and you responded - " I am not pety and I don't keep track" While I cannot change your past experiences, I can take your feedback seriously and work toward improving our service. I am sorry our conversation left you with a different impression, as that was never my intention. Tania Owner, The UPS Store

After visiting this post office countless times for several years, I figured it deserved a long…read moreoverdue review because it's really unlike any post office I've been to in the Bay Area. Plus I just have to share my appreciation for it during the Holidays because we all know that the post office is crazy the weeks leading up to Christmas! It's a tiny post office, one window and only one employee. Every time I've come here to mail something or buy stamps, it's always a calm and pleasant experience, unlike the bigger post office down the street on Hamilton which often has a long queue. Service is typically friendly and efficient here. Big thank you to Maria, who has helped me get stamps and mail out several packages over the past couple of weeks. She's friendly and very helpful! Keep in mind this small post office is closed from 11am-noon everyday for a lunch break, and also closed on the weekends and holidays.

The Heritage post office is awful. Nobody every answers the darn phone. I went in there and ask…read morewhy they never answer and they said they had the phone ringer turned down! How is anyone supposed to contact them? They don't put packages in the lockers anymore due to break ins, but how are people who have full time jobs supposed to get their packages if they can't get there before 4:00 pm. So frustrating!

Yet another excellent visit at our local post office! The air-conditioning was nice and cool and…read morethere was no line at the self service kiosk. The post office clerk was very friendly when I put my packages inside. My family is on a mission to raise the rating of this clean and friendly post office.

They're so mean and give you a tough time about everything. Anytime I have taken a package to mail…read moreout, my local USPS office (not this one) will tape it up for me, without charge. They made me purchase tape here. When I tried to use someone else, they said that I couldn't do that because they purchased "priority" tape. If you can avoid it, go to a different location.