This might be the worst restaurant I have ever been to in my life. Oh my. Where do I even begin. We had made a reservation and were seated promptly. Unfortunately, after being seated we waited 15 minutes before anyone even approached us. When someone comes, he said did you guys get helped yet we said no. He said "ok what do you want to order" in the most unamused way possible. No hi welcome, nothing. Just what do you want. Really? We wait 15 minutes for someone to ask what we want? Maybe some water?!?!? As we are sitting here waiting and nobody even asks what drink we want? What the heck? My friend tried to order prosecco which it is listed on their menu. The server say they don't have that... She points it out and he condescendingly says no we don't have it. Our fried calamari came in a good time and I would say it's the only decent thing we had in our experience. Nothing to write home about, just decent. This server never came back. A new server came and took our order, and after that he never came back to check on us either. Needless to say, the service was legitimately NONEXISTENT. Nobody ever came around to ask how the food is, if they can bring us another drink, more water, nothing. It got to the point where we got up and went the hostess twice to ask for stuff because both our servers were MISSING IN ACTION. It's okay though, because they were so incredibly rude and you could tell they didn't want to serve you. You work for a tip, or you don't get one. Simple. Before we ordered a dessert, we ask for a manager. Manager comes, he is an absolute piece of work. Barely speaks English first off, second off, we complain and he does nothing other than say he'll talk to the chef. We explain that our steaks were both over-cooked, and he questioned us. Excuse me? What kind of customer service questions and dismissed a customer's complaint? He should have at least comped us for a coffee or something. He did nothing for us but be rude just like his jackaroony employees. I would have never expected that from a manager. He completely did not care about our experience and did nothing to solve the situation. Both of our steaks were over-cooked and we asked for one to be medium and the other medium-well. Both of these were exactly the same. Plate was cold, steak overcooked. By the way, the one we ordered was the "Steak Au Poivre" which I highly recommend AGAINST. Absolutely INCOMPOTENT person and EXTREMELY rude. He needs a lesson on customer service along with the rest of his low-life staff. At the end, we are again waiting and waiting for a check that simply won't come. Why? Because our server(s) are missing the entire time we were here. So, again, I get up and go to the hostess and tell her Our server isn't coming and we want the check. She goes inside, and I can see the server was just chilling inside not doing anything. She stands next to him and runs the card. Him and her stand inside laughing(you can see through the window). As a customer, I am absolutely appalled by this behavior. You are so lazy and don't do your job that I need to get up on my own accord to get a hold of the check, and YOU have the balls to laugh at me?!?!? They were inside glanced at me, and laughed. Shame on you you low lives. The host brings me the check, because the server isn't man enough to come and bring it to me face to face. This is the most appalling experience I have ever had in my life. Worst customer service from everyone in the chain: hostess, server, manager. All of you are mean, condescending, and do not deserve ANYBODY'S service. I don't think anyone at any restaurant has been as rude and dismissive as the employees and management here. Hey manager, accept the fact that your restaurant and employees are terrible.
Oh also, we look inside and two chefs were not wearing masks whatsoever. These people are cooking your food! Serious health code violations. I sincerely hope the Health department comes and shuts this nasty place down. In fact, you better believe I'm going to call and complain myself. Get it together man! That's disgusting!!!! I left with a tummy ache and depression. Shame shame shame on this place. Absolute trash run this place. read more