The Sparrow Bakery has long been a favorite of ours, from the time it was on Scott Street in the old payroll office to its Northwest Crossing location. Its wares have always been consistently delicious, and they still are.
Sparrow always seemed to provide a safe space for people who were a bit edgier or alternative. I never had a bad interaction or any kind of issue with an employee. Everyone seemed to enjoy working there, and you could sense their appreciation for being able to be themselves.
We live on the coast and visit Bend four to six times a year, and every trip includes at least one visit to Sparrow. Before this morning, our most recent visit was in August. On my last two visits, I did not recognize the eclectic mix of employees who had contributed so much to Sparrow's warm and welcoming atmosphere over the years. Perhaps I simply visited during different shifts, but the feeling was noticeably different to me.
On our August visit, our beverage order was wrong. It happens. I accepted the beverages as prepared and moved on.
On today's visit, the same young woman took our order at the counter. When I ordered two cardamom lattes and she asked what size, I answered very specifically because our previous order had been wrong: "Whatever size comes in the large brown ceramic latte bowls. I hate disposable paper cups." She asked for my name, handed me my Ocean Rolls, and I paid, leaving my usual 20 percent tip even though it was counter service.
I sat down with my wife, enjoyed my Ocean Roll, and waited for my name to be called. My sandwich was eventually delivered, but my name still had not been called for the beverages. I went to the beverage counter, where two paper cups were sitting, and the barista asked whether I was Joe. I told her I was not.
After waiting another couple of minutes, I looked at "Joe's" order and saw that it was two 16-ounce cardamom lattes. I told the barista that I had ordered two lattes but had specifically requested them in ceramic latte bowls so that we could enjoy the foam and avoid creating more landfill waste. She told me there was no other order on her board.
She offered to remake them, but I explained that the waste had already been created and I did not want her to throw them away and start over. She did her best to make things right by giving me two latte bowls and saucers to use with the to-go cups. None of this was her fault, and I appreciated her effort.
Sadly, because my name was not Joe, the drinks had been sitting long enough that, when I returned to the table and poured them into the latte bowls, they were still warm but no longer hot. They were also 16-ounce drinks, while the latte bowls held only 12 ounces.
I know this may sound as though I am making a big deal out of very little, but for almost 20 years I received excellent service to go along with the excellent fare, served by people who seemed happy to let their freak flags fly. The atmosphere felt noticeably different during my last two visits, and I no longer felt quite the same warm and welcoming vibe.
The food is still everything it used to be, so I will likely return. Hopefully, next time they will prepare the beverages as ordered and give them to the right person. read more