While shopping here we needed a bucket to do grouting on a project my son needed done that day. They were completely out of buckets. Cashier Sally got us help, but no one could find a bucket. I stated "well that sucks we have to find another store just to get a bucket". Eileen heard my comment said hold on a minute. She then went over behind customer service desk, emptied a bucket being used as a trash bin, then brought it to us. THIS IS great customer service saved me lots of time. read more

I had a really great positive shopping at Home Depot for outdoor trim paint. We previously had picked up various paint chips, then bought about 6 different small cans of sampler paint. We applied a small section of each to a board to put up next to our brick home to decide the winner. I wasn't sure which type of Behr paint to buy and Jess was very helpful. He asked me a few questions and I asked him a few questions and we landed on what we would need. I ordered 3 gallons of paint. He got the paint in the shaking/mixing machine, gave me some wood stirrers and a metal pry key and a plastic pour spout. I didn't know some paint lids were now plastic, cool! I told him my painter was coming within the next couple of days. He said make sure that the painter doesn't paint outside if the temperature is above 90 degrees because the paint might not adhere correctly and flake off. Luckily my painter started early in the morning snd got the job done before the heat of the day. Thanks Jess for all of your helpful advice! I then headed to the check out lanes and I was greeted by Joyce! She was so nice and friendly and rang up my paint lickety split! It was nice having two very pleasant employees take care of me! read more

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I had an issue with a Penske truck rental return today and Brad had my back and advocated for me to resolve it. He was dedicated to making sure I was ok. Thank you, Brad! read more

This has to be the prettiest Home Depot God Ever made! Don't have a lot of shopping experiences here due to it's not close to my home. I ordered a lampshade online & this is the only location I could pick up my in store shipping. Shipping was fast & the lady at the service counter was very friendly & quick. I do wish other Home Depot's would give themselves a remodel or update! read more

8 people deep at customer service. One employee who needed a manager to help. Manager never came. People got frustrated and left the store. Waited 25-30 minutes and also left the store. Never going to this location again. read more

If you want to wait on yourself while a group of employees stands around talking this is your store. If you are lucky and someone actually offers to help they most likely have zero knowledge about the products you are looking for. When time permits I will always go to Ace on Beltline and Coit or Lowe's read more

This place is hit or miss for me. Sometimes the employees are helpful and other times they won't give me the time of day. I went in a few weeks ago to get wood planks. I asked one of the guys in the wood section to cut off 4 pieces in a specific size. He looked at me and said "we can't do that" and walked away. Completely confused I left and went to Lowes where they cut the planks exactly as requested. I went back to Home Depot last week and tried again because I was needing to build shelving. I picked out the piece I wanted and asked a guy if he could cut the the dimensions I needed. He said no problem. Often more times than not I get a helpful person and then a non helpful person. This Home Depot specifically tends to be short on employees; if not they are hiding because I can never find them. This is a decent place to go. Always clean and pretty easy to find things. read more

The Home Depot - Wood cutting - Nurseries & Gardening Near Me - Richardson, Texas

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Terry was very helpful getting me the correct attachment for my saw and got my project back on track

This Home Depot store in Dallas on Coit Road is well-stocked and clean. I went to look for a floor replacement and talked to Rusty in the flooring department. WOW, he went the extra mile to help me. He assisted me with explanations of each carpet and also the vinyl planks options. Also, he told me that once I get a quote with measurements, he will go over it point by point to get a clear understanding. I recommend this store to come for home improvements! read more

The Home Depot - Home Depot front entrance - Nurseries & Gardening Near Me - Richardson, Texas

Just went in for a refund. It took four people to figure out how to do this. That was after waiting 15 minutes as they chit chatted, read their messages and basically gave a demonstration in laziness. Whatever amount they are getting paid, it's like 15 times more than they should be. Management is the worst. read more

This is a review of Home Depot flooring in Richardson Dallas. Stay away! These people do crap work. We used Home Depot to get some new linoleum installed to remove a trip hazard (seam had come undone on the old linoleum) for my 89-year-old mother in law who lives in a different city - so we weren't on-site for the installation. The linoleum had a square pattern of tiles on it and the Home Depot installer, Cooper Installation Services, installed it on a bias. Apparently they couldn't be bothered to line it up with the walls of the room. We're just going to live with the angled installation since we don't want to let these people back into the house. They left the linoleum with sticky glue residue all over it and handed my mother in law a container of mineral spirits and told her that she would have to clean the surface of the linoleum. After spending two thousand dollars I found myself scrubbing the floor to remove the glue during our Thanksgiving visit. read more

The Home Depot - Nurseries & Gardening Near Me - Richardson, Texas

Thank goodness this Home Depot is here, sometimes that's all there is to say! But since this is my Yelp review of the place I probably better say a little bit more than that. I cannot tell you how many times I am in the middle of a home project and need something and need something close by and this place is always there for me. Comparatively speaking to other Home Depots this one seems well staffed with knowledgeable people that can help out and give advice on projects or directions to the things that you are looking for in the store. read more

A bit pricey for plants and garden stuff. Garden staff not accessible for questions. Parking is a nightmare on a busy day

Home Depot is mislabeling wood pickets and they know they are doing it because I've told them on multiple occasions. Looking for cedar pickets 5/8 x 4" x 6 ft or even 8 to make fence repairs. For the last year Home Depot has been selling 3 1/2 " and passing it off as 4". The sign says 4" and I had an employee look up the sku on the tag on the end of each piece and it's 4". Yet if you compare to 4" pine, which they have, or put a tape measure to it.....it's 3/12". I have called this out to Home Depot for the last year, have checked several HD locations and no one seems to give a damn. I've even spoken to dept mgrs who just shrug. So, I've moved on and found what I need at a Garland lumber yard. read more

Went into the Coit Rd. Store to purchase floor tile for a bathroom project on March 26th. Of course, on a Saturday everyone else in the area was there too. Although there probably was enough tile on the floor to do my project, I really wanted to get all the same lot #. I went over to the desk and asked two men to check the stock. Loren and Kenny found the extra stock pallet and they both immediately took off to get the pallet. They brought it to the aisle and were helpful to cut away the plastic so that I could get 16 boxes off the new pallet. In the past, and even that day, I expected it to be similar to pulling teeth to get that type of help, but again Kenny and Loren were FANTASTIC!!!!!!!!! I hope this is shared with them. read more

Takes forever to get helped every single time I go, it does not matter what department. When picking a custom order it took about 25 minutes for someone to finally assist us. The employee that placed the order was completely clueless and told me several things that were wrong. I did not get the item I originally wanted because of the error of the employee but with a two week delivery period, I'll have to settle with what I got. Maybe the Lowe's down the street will provide a better experience... read more

Do NOT order anything by way of special order. We ordered our French doors and another door along with a awning picture window for our kitchen remodel. We call this a saga because it's still going on after 2 months. The wrong door was delivered. The window that cost us over $700 bucks was installed and the first attempt at that install we waited all day, after taking the day off, and they never came! We got a voicemail the next day apologizing that 'our window' did not make their truck. The next week when the window actually installed it was done extremely half ass you could still see outside they did such a poor caulking job. The window itself looked sloppy and quickly put together. We called. A week went by nothing. Called again. Got the number of someone named Steve. Called Steve..left voicemail. Couple days nothing. Finally Steve comes out and looks at our window said, 'what that?' Totally minimizing our complaint and the poor workmanship of the window. The sales people at the store saw the pics of window and agreed. And this guy 'the head window guy' minimizes our concerns? Poor poor excuse for a supervisor. So we had another guy come out and he was nice and agreed our window was poorly put together. And said he would order another and install it himself. The next day, Steve, calls back and says, 'we are going to takour window and give you a refund. If we order another one it's gonna look the same. So go find another window somewhere else.' WTF. I'll say it again, WTF. So all the while our kitchen renovation is held up because now instead of making this right we are tasked with finding another window...from somewhere else? And now we check on our door that was ordered almost 2 months ago and told it will be here in within a week...and checked on it today (the week is up). And told another 2 weeks... if I had papers I would thrown them in the air. Only light to this is the amazing customer service we get from James and Carolyn at the window/door desk. It's out of their hands. They did their jobs. It's the business after the order that is completely ridiculous. We have spent over $40k at this store. We are done. We may be small potatoes to a giant like The Home Depot but hopefully this give another small potato like us the knowledge before they go down the road we did and go to another company...that still cares about its product and customer service. 10/9-We were assured today we would hear back about our missing door and not surprising. NO CALL. read more

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One of the better Home Depots in the Dallas area. It's in a good area right between Richardson, Plano and North Dallas and I've never seen any sketchy characters in the parking lot or in the store. The service here is a notch above most Home Depots but don't expect too much help from the orange guys. My batting average is about .237, so if you need anything you're going to have to ask 4-5 different workers. They also have a good selection of flatbed trucks and larger Penske moving vehicles to rent by the hour or day. read more

The Home Depot - Nurseries & Gardening Near Me - Richardson, Texas

I went to Home Depot on Coit in Richardson, Texas yesterday for curbside pickup. First of all, it is not curbside, you must enter the store and wait. Not one of the employees that were at checkout stations were wearing gloves nor were they sanitizing their hands after each customer. The cashiers were handling all kinds of returns from many customers. Not one precaution was taken. They were handing the pen to sign for returns or items received without sanitizing it. The Home Depot commercials suggest quite a different experience. I would advise anyone who takes social distancing and hand washing seriously to stay out of that store. read more

Just want to take a second and give a VERY big thank you to Noble for helping us locate our dream rocking chairs! My Fiancé and I had been on the search for a pair of rocking chairs to put on our balcony for at least a year now. On a last minute search after running errands I saw that this specific Home Depot had a pair of chairs that we wanted. So, we go we look and we only see a lighter pair. We came across a nice man named Noble to help us locate this specific color rocking chair, he looked in his system and saw that he had 10 in stock. Unfortunately, it did not give the location on where they were. He let us know that he will go look for them but it might be about 5/10 minutes. So we sat down and waited, and waited, and waited for approximately 45 minutes. Which I know what you're thinking, why would we wait 45 minutes but let me tell you, we have wanted these chairs for so long that we were 100% OK with waiting. Well after waiting that long I ended up trying to locate another associate to see if he could locate noble. I did find another associate and he was able to locate noble, unknowingly they still had not found the chairs. Which was ultimately due to a mislabeling on their end so it would not populate a specific location of them in the store. By around the hour mark my fiancé and I decided that maybe we will come back another day because we just couldn't keep waiting. The second associate that I had found did an amazing job by putting in an email to go to the managers and whoever else to be on the lookout to find these chairs. By this point we got home and around an hour and a half later I get a call from an associate at Home Depot telling me that they found the chairs! They asked if I wanted to pay over the phone so that they would reserve them by a customer service and all we had to do was come pick it up and leave. As well as giving us $50 off due to the time that we had waited in store. We cannot believe the customer service we received today and how amazing their staff was to accommodate what we wanted. They could have easily told us to come back another day to see if they got put out but instead they went above and beyond and it was not overlooked. Noble, thank you so much for your diligent search! Thank you, thank you, thank you! -Breana & Brent read more

Three letters for this place. DIY. If you have a home project, need hardware, or gardening supplies, Home Depot is the way to go. The staff is super knowledgeable and I have no idea how they know where everything is in the store. If you have a special home project, there's a really good chance that you'll be able to get a staff member to help you find anything you need, and I always leave with the materials I needed. I'm a big fan of their gardening staff as they're always super helpful. If you buy bulky items, they're always willing to help you load your items. Looking for certain dimensions of wood? They'll cut it for you! All around, for any project, go to Home Depot. Nothing beats the service at Home Depot or that signature Home Depot smell. Trust me, you know what aim talking about. DIY on y'all! read more

Jonathan is the backbone of this Home Depot, I was looking to get a wall repair kit and they had none in stock, except for the very high shelves. Jonathan saw me looking lost and went above and beyond to help me get the item I needed. Thank you!!! read more

$1,200 dishwasher installed on Monday. Not working on Friday. Customer service says "You have 48 hours to report a problem. Customer order specialist has gone home for the weekend. Call on Monday." To be honest person I spoke with was very polite. But really - spend the extra few dollars to go somewhere else that supports their product. read more

I needed help finding a toolbox. Only one associate was nearby and he was talking about his travels to another customer. I gave up on that to but everything else in my cart and ONLY self checkout was open and there was a long line. There is nothing worse than trying to drag bulky items across a scanner at self checkout. read more

I have a chronic medical condition. I go thru weeks of pain and wanting to do nothing but sleep. But every once in a while I have a day or two where I feel really good and I get very ambitious on those days. Last month I had a streak of 3 days where I felt really good. I rearranged the furniture in my office to make everything flow better. When I was done I realized I had a 10 inch gap between the edge of my computer desk and the tower of file cabinets. I needed every inch of that gap to make the top of my desk look less cluttered. I knew I'd never find a table to fit that small of a gap and be the correct height, so, off I went to Home Depot. I found an employee back in the lumber section and explained to him what I needed. He found the perfect piece of wood, cut the pieces I needed to make the table. He then took me to find the perfect screws, the wood glue and helped me find the correct type of spray paint for the project. He was by far the most helpful employee I have ever encountered at Home Depot. The next time I have a "feel good day", I'm going to go find him and let him help me get everything I need to build a book case for my all of cookbooks. read more

Cant shop because they have contractors roaming the isles. One 20 minutes visit i was approached by sales people for HVAC, solar panels and attic insulation. All with the same line. "We are running a special ". Nothing like going from you cant find some one to help you to being harassed. Not only that the "contractors" don't know where anything in the store is. Lowes suddenly looks very attractive read more

Absolutely horrible customer service. When ordering custom blinds was told it would take 4 weeks to install. Charged my card. Kept moving the date out without informing me. Been two months still waiting. No updates. Have to call repeteadely to understand what is going on. If there is a decent alternative I would stop patronizing this business- Amazon are you listening :). read more

I've given this Home Depot 2 stars: both stars are for the store's aesthetic value only. The service and helpfulness of the staff gets a -2 stars. I just moved to the area 6 months ago and each time I've come to this Home Depot, no one is willing to help. The garden section is absolutely notorious for this. The staff will point at a general area and tell you something is there without understanding what exactly you need or walking you over to the product. When you can't find it there, that person is long gone. Good luck finding anyone else to help. The sad thing is they've got really great stuff. But in this day and age of YouTubing and DIY'ing everything, customers need info, not just tools alone. We're not all experienced contractors. I started driving to the Lowe's on Preston and 190 for good service rather than making the short walk to this Home Depot. Such a waste of space. read more

Even though we live closer to another location, we go out of our way to drive to this Home Depot because of the service and products available. This is one of the best Home Depots that I've been to. Everyone is always extremely knowledgeable and more than willing to go above and beyond the level of customer service you would normally expect at a big box store. The tool rental counter at this location is also fantastic, swift, and well stocked. We use it for every major project we undertake at our house. 10/10 read more

Whatever you do don't use this Home Depot for bathroom remolding. My very good friend who isn't American born went to them to have a couple of things done to her bathroom. First off they send out independent contractors .These people don't work for Home Depot. They said it would take 10 days tops. One month later they still weren't finished. The guy they sent out would leave early and then he just didn't show up. After multiple calls to Home Depot with no response my friends son had to get involved. Finally 40 days later and at a charge over $8,000 their bathroom was finished. My friend had to hire a private contractor to finish the half ass job done by Home Depot. So if you have any friends or family that might be taken advantage of because of a language barrier or because they're older don't send them to this Home Depot. read more

The best people here are the cashiers. Everyone else just tries to look busy. And if you ask any ( ones I have so far) it's like you interrupted their whole day. Also with no conversation or anything As if zombies work beyond the cashiers The layout of this location is more of a maze than helpful. Most times I can go to a Home Depot and find everything with a bit of ease - not so much at this location read more

Terrible service every single time. I'm done!! Lowe's here I come. You definitely don't provide the service I received in Ohio!!

I really like this location. It's very conveniently located, they have no issues with returns or exchanges, and is my number one stop when I'm working on a home/work project. The only thing that prevents it from getting a 5 star review is the knowledge of the staff. Each time I've asked for help finding something, no one knows where it is, or passes me off to someone else who doesn't know where it is either. Eventually I just find it myself, but takes a painfully long time. I'd love to see staff members who are more informed about their section of the store. read more

This Home Depot does what only one other HD does in the general area, they Rent Tools and Equipment. Their Forest Lane at Josey does also. Other than that, the store layout is different from most of the their other stores, not by much, but enough for you to have to look. read more

I just bought a new refrigerator and the lady that helped me was outstanding . She was very helpful from the beginning because I knew nothing by about which one would be right for my new home. Her name is Irene Russe. I'm very grateful to have had such great help. If anybody is looking for help with buying a good refrigerator just as for Irene . read more

Friendly and courteous staff who seem to know their job well. They also know the product locations pretty much. My questions were answered to my satisfaction. read more

There is never anyone available at any of their departments. I waited for the longest in the curtain areas no one came, waited by the flooring are no one came. Spend more time walking around to find some one to place an order with read more

Mad props to this location for a helpful and friendly staff. I visited late on a Saturday night looking for help with a DIY project and Asiegbu was great about cutting me what I needed. I was worried that there might not be anyone there at that hour ago could use all the equipment but he was great about understanding what I needed done and just a pleasure to chat with in general. Thanks for getting it real, Home Depot! read more

I can't help it - I love Home Depot! I find myself at this location a lot and get great service. They have someone at the door to point me in the right direction, which today was keys - many many keys. The greeter actually asked me if I was all right which startled me ( I mean, I was tired and not wearing makeup but still) until I remembered I had six stitches in my forehead from a fall last week. He sent me right to the key guy and I got about ten keys made. They had the coolest keys. I got a Sock Monkey key for home, a polka dot key, a zebra stripe key - no more fumbling trying keys until you find the right one. He was patient, too, since I was acting like a ten year old. I've gotten a butane torch there (for crime brûlée), various poisons and killers, and now Sock Monkey keys. And they noticed I busted my head open. Good service! read more

The Home Depot - My new house key - I don't have to fumble to find them. Highly recommend! - Nurseries & Gardening Near Me - Richardson, Texas

NEVER go to the Home Depot flooring department in Richardson, TX. I ordered carpet for 2 rooms in my house and they came out and installed it. AFTER the install was complete the workman showed me a flaw running down the middle of the carpet. He said he would send an inspector out to look at it. Inspector came, yep, it was a flaw. He would tell Home Depot to call me. Kathy called twice, left a message and I started calling her back. Left 5 messages in the course of 5 days. Finally got someone else who promised she would have Kathy call me back. She didn't. I finally got in touch of Kathy on Friday afternoon. She made all sorts of excuses as to why she hadn't called. I don't care - what are we going to do about the flaw? They will replace the carpet after I move all the stuff out of the room again -- it has been 6 weeks since the install. I suggest that they give me a deal on the carpet for the other room and I keep the one with the flaw -- OH NO - the ONLY solution is to rip it all out and replace. You can talk to any other manager and that's the only thing they can do. Lowe's on Forest and Inwood has MUCH better service. That's where I will buy the carpet for my next 2 rooms. read more