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Edith’s Garden Center

4.8 (4 reviews)
Closed • 10:00 am - 5:00 pm
Updated 2 months ago

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2 months ago

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1 year ago

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2 years ago

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Plants & Planters - Our 12' Christmas Tree

Plants & Planters

4.5(84 reviews)
6.3 mi
•$$

This place is going from a 5 to a 2 for me. If you are into retail, you are in the service…read morebusiness whether you like it or not. While this place has gotten better in selection and value with its new ownership, my experience has been that it has gone down the toilet in customer service, at least at the register. I have shopped here for years and never had a problem with anyone, was always impressed by the selection and even the value. But one bad experience can change the whole impression of a place and and destroy years of reputation building in a consumer's mind. So here is what happened. Two visits ago we were hounded by them to join their loyalty program and while I hate the spam that usually comes along with joining those things, we went ahead and joined as it seemed important to the business. This time when we came, my wife forgot and did not tell them we were members when she approached the register. UNLIKE THEIR COMPETITORS, THEY DID NOT ASK IF WE WERE MEMBERS. After the transaction, my wife remembered and informed the person at the register (who I believe is one of the owners) that she was a member and got a truly shockingly bad response from a customer relations perspective. She was told that it was too late, and that it was her responsibility to tell them before the transaction and that they could not add the purchase points to the membership. To be clear, while not getting the points is part of it, the biggest part of it was the attitude with which this was put back on us. Seems like a little thing I know, but it's the little things become big things that affect whether I ever want to return to a place that we literally have spent thousands of dollars at in the past.

Plants & Planters always has such a great selection of plants, houseplants and lots of plants for…read moreoutdoors as well. There are also some really cute decorations for you yard or patio area, like this adorable Groot planter and some colorful cacti that would make a great addition to any outdoor space. There was not as big of a selection of herbs as I would have liked but they have a house plant area that has some beautiful variations of begonias, pothos, and so many other variety of plants. If you are in the Richardson area you must certainly pop in and see what you can find to add life and color to your home.

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Plants & Planters - Pothos

Pothos

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Edith’s Garden Center - gardening - Updated May 2026

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