We ordered an BBQ online and it came dented and scratched! So Home Depot took it back! Chris is wonderful in helping us get it out of our SUV! Then my son found an Weber BBQ and bought it! So thank you for all your help read more

To be honest, this locations seems to have a lot of issues, especially with sanitation. I visited to get some parts for my toilet which they had in stock. It took a second to find as toilet repair is next to new toilets and separate from plumbing which makes sense. The service wasn't great, no employee ever spoke to me the entire visit, but I also didn't seek out any assistance and don't blame them for going about their work. However, I noticed a lot of birds chirping and flying around inside and a few products and places inside were covered in bird poop. I suppose this is an expected hazard when running a Home Depot, and I decided to go get some firewood and bird seed for my back yard. Outside the firewood and most of the products in the garden sections are severely weathered, worn, and are completely covered in bird droppings and seemed pretty disgusting. I decided to skip buying anything outside and went inside to get bird seed. When I approached the bird seed you could hear loud squeaking and I saw 3-4 mice eating all the bird food and jumping in between the racks. The bags had holes and there was seed and rodent droppings everywhere. I tried to see if maybe there was an untouched bag at the bottom but the entire inventory was also covered in rodent urine. Pretty disgusted, I decided to just buy the toilet parts and leave. There is no hand sanitizer anywhere and I stead of trying to go to the restroom to wash my hands I paid and left and got some sanitizer from my car. To be honest, this experience has definitely affected whether or not I would return, I probably won't until there is a bit better quality control with products and sanitation. The prices are good and the customer service is par for the course. They installed a new self checkout area which comes with more work for you and reduced staffing, but the products and quality has taken a nosedive. read more

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Phone system is a joke. Customer service unable to find window screen information. Was asked to call back and speak to Wendy who never answers her phone or returns calls read more

Looked on line for a fence pole. Drive to this one because they had them. They were not on the shelves. Employees went out of their way to get them down from a top storeage area. They then put them out for others. They helped us find the other parts we needed. Checkout was manned and went quickly. The parking lot is a bit hard to get in and out of. read more

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Very well organized store, tons of house plants and outdoor plants, cute pots and home decor. They carry varieties of different paints and home/work tools. I was loading up my car and Larry one of their employees came up and offered us kid workshop kits to go and gave us info on when the next one would be. It was so kind of him to go the extra mile. Thanks Larry! read more

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11/16/24- You'd think I've been to every home improves store in town.. lol.. Stopped in to check out some items for the garage. Busy on a Saturday, and filled with Xmas decor. read more

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It is no wonder that they only get 2.5 out of five on yelp! They are my go to place for help. I mean, I always felt good and secure and happy to go there. Today I wasn't feeling like they gave a crap about me. I encountered some six employees, and nobody gave me the time of day. Tell me something, Home Depot, is it really that hard to find good people to work for you? Twice I went to your store today, and twice I found three guys at the checkout station talking crap. It was really disappointing. read more

Bald guy in paint department rude. Don't ask him questions, because he cannot be bothered to answer nicely.

I shopped in the garden department and also checked out there. The selection was good. It wasn't busy however it took a while to get help at checkout. Due to employees chatting and not acknowledging me. The cashier was nice and friendly. I got 5 6pk flowers for $17.87 read more

The Home Depot - Entrance - Nurseries & Gardening Near Me - Reno, Nevada

Purchased a stove, was told I had 90 days to accept delivery. Then I had hand surgery, so we changed the delivery date still within the 90 days. A very rude woman from the warehouse called to tell me I had to change the date as it was not within 60 days of purchase date. That was line number one. So I agreed to a date on a Friday that was convenient for them with the exception that I had a morning delivery as I work afternoons. Her name was Sarah and she agreed. Then, the day before the schedule delivery I was told it would be an afternoon delivery time. They would not budge, so I canceled the order. I will never do business with Home Depot ever again. Each time I spoke to someone, it was one lie after another, I will gladly pay more for delivery and deal with another company that stands behind their word. read more

I bought three smart locks here and the rekeying expert, Julian, was extremely talented and kind. I put them all on the current key that I use. The process was pretty fast for skilled work. I was impressed. read more

Quick visit with the family to get some items and get a slab of wood cut. We were helped by Tim "the Tool man" . Very professional and knowledgeable guy. Thank you for putting up with our craziness while in store. read more

The Home Depot - Nurseries & Gardening Near Me - Reno, Nevada

We went to the store to buy a washer and dryer, refrigerator, and to check out a whole house water purification system. Marilyn helped us with all of our needs and we are just waiting for the delivery. Marilyn is extremely knowledgeable and helped us pick out the correct items we need and they were on sale. She even honored my husband with a veteran discount. She is approachable and friendly. The store is open and clean. read more

The Home Depot - Water system we have purchased after in home demonstration of Reno water. - Nurseries & Gardening Near Me - Reno, Nevada

Quality/Quantity - Consistent. Most locations have similar formats, so easy for a DIY person like myself that is always in a hurry. :) Atmosphere - Consistent. Not really easy in and out, only one entrance off a very busy road. Plenty of mall parking. Starbucks in the same parking lot, amazing I did not go today. :) Open 7 days a week from 6am to 10pm, and on Sundays from 7am to 8pm. Service - Self service, so GREAT. Price - Best value around, thank you. Owner Suggestion - Congrats on your success since 1978, now with 2,312 locations and growing. Ranked #5 (2020) on the Fortune 500. read more

The Home Depot - 8/23/23 Business hours - Nurseries & Gardening Near Me - Reno, Nevada

I ordered a Honeywell Thermostat online with free delivery. What was delivered was Self Sticking Vinyl Wall Base. When I called to report problem, was told that since my order was under $150.00 they couldn't have the item picked up. I would need to return it to the local store. I am elderly and handicapped, that's why I ordered it online. Now I still have no heat, and have to have my son return the item and pick up the thermostat. Not a happy customer and my not ever be a customer again. L K vW read more

So we came in Saturday afternoon wanting to order French doors for our patio deck. we had already done the research got the measurements and I needed to special order the size. I had already removed the sliding glass door on our deck, and just had plywood blocking nature. We went to that windows/doors counter and waited for maybe 10 minutes? Nobody showed up. So I found a couple of workers, I asked him if they worked in the doors and windows, they did not, but the guy got on the radio and told them that there was people waiting. About 10 more minutes past, and finally my wife started going upfront to find out why no one came back to take our order. After 30 minutes, I called the main number told the person that answered I needed to get someone to windows/doors for special order, she put me on hold... now we are pushing close to 45 minutes and after my wife asked me in the front, me talking to two separate workers, and Colleen. We just up and left. Went to Lowe's and ordered a Jen - weld Set of French doors. I have never shopped at Lowe's before, looks pretty similar, however we had great service at Lowe's... Price was about the same read more

The Home Depot - Door and window - Nurseries & Gardening Near Me - Reno, Nevada

I went to get retaining wall blocks. The Entire parking lot in front of the garden shop is full of stuff. You cannot even get into one section of the parking lot because of the line at Starbucks. You have to park far away from the garden shop entrance and move a heavy cart across a rough parking lot full of holes. There is so much stuff piled in the front of the entrance to the garden shop you could not get a heavy loaded flat cart out and to your vehicle. It is a hard store to get to, one way in and one way out, plus starbucks customers blocking the road. I won't go back there. read more

Placed a will call order 1/3/25 0815 with Moses for Cascade pellets for my pellet stove and prepaid so daughter could pick them up for me. The price was reasonable for 6 bags $35 and will be ready by 5 pm for pick up. read more

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Extremely rude customer service no accommodation and extremely rude and full of attitude. The girl behind the return table didn't catch her name but she should retake her customer service course. read more

Busy today, everyone had the same idea to plant now that we're hopefully past the freezing weather! Beautiful day today so happy to get some new plants and soil to start my gardens! Lots of choices today, seems like the prices are higher then last year but what's new! Got some tomatoes, peppers and flowers in addition to some new soil! The aisles were hard to maneuver with so many plant carts waiting to be unloaded so that was my only complaint today. Long line to check out but friendly cashier! Can't wait to get planting!! read more

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My boyfriend and I got a 12ft skeleton from a different location and we were missing parts, we called this location, Suzzie answered and was top tier! She was very kind from the start and was a beautiful soul to talk to! When we got there she was on it and very helpful, thanks! read more

Why do your employees constantly close down the lumber isles and isle #47? This ruins my shopping experience or completely makes it impossible. Gas isn't free and my time is valuable. Please work on this. Shame on management. This isn't just a today issue. It's been a problem I've experienced for more than 15 years. read more

I ordered a 4 gallon bucket of wood floor adhesive. I was delivered a 4 quart bucket. Just argued with a supervisor at Home Depot for 40 minutes about it and was told that it would be 5 days for an investigation. This company is a joke. read more

I am a Single senior and got the best service and info at Home Depot. Super manager. I'll go back whenever I need anything.

I walked in and started walking around to find pebbles I walked around for awhile and nobody was there to help me about 10 employees walked right b pass and just talk with each so not happy with the help The place was clean but all I can say is that read more

We ordered a couple things online and it took about 2 days for the order to be ready, although the items were in stock. I went early morning to avoid crowds but they were already there. Luckily I was doing curbside and pulled into the designated spot. I attempted to call the number however no answer, but within a few minutes an associate came to the vehicle. She got my info and checked my ID. About ten mins later they came out with items. Fairly easy process for curbside, as I had just done the same thing at Lowe's the day before and no one there ever answered the phone (tried for ten mins) or came out and I had to go inside to get my online order. read more

The Home Depot - Curb side pick up spot - Nurseries & Gardening Near Me - Reno, Nevada

Do not order doors or installation through them. They make you pay for a professional (who incorrectly measured and I was forced to agree with his measurements) then the door came from millworks after 3 months with a crooked window, broken plugs, a ding theyvpainted over, and even shorter than the initial measurement. During installation the guy was unprepared made multiple trips for supplies then rushed out because he stayed later than he wanted. He didn't do any of the custom trim that was paid for and left my wife and toddlers at home without installing the door hand or deadbolt. He left the area unsafe, messy, and left the project unfinished. Now that I'm trying to contact home depot and millworks about the issues, Wendy won't call me back or answer any calls from me and Paul Walpole won't answer and has his email auto reply saying he won't be in his office for a while. Highly recommend not using their services. Any handyman could do a job like he did but for cheaper, so buy a door somewhere else. read more

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I can find what I need and friendly service and very helpful finding what I'm looking for

HORRIBLE MANAGEMENT! Desiree is the most unprofessional manager you will run into. Save your time and drive to a different location.

We Bought appliances through HD for our new house. Great selection and helpful staff. Marilyn is the best of the best. If you are needing appliances, head to the North Reno store and fine Marilyn. She works days M-F. She is extremely knowledgeable and very helpful. I highly recommend her, you will not be disappointed. read more

A shout out to David in plumbing...great employee...so knowledgeable kind patient more David's would be great

We worked with MJ for our new kitchen design she was very knowledgeable, friendly and easy to work with ! She made the whole experience simple and easy. 10/10 would recommend working with her ! She has great ideas. We thought we could never fit an island in our small kitchen she somehow made it work and it looks beautiful! She needs a raise 100% :) read more

The Home Depot - The 3D design she made for us ! - Nurseries & Gardening Near Me - Reno, Nevada

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It is one thing that this HD has ONE person working returns, customer service, and giving people their pre-picked orders such that, as the first person in line at the return desk I had to wait almost 20 minutes. It is another to find out that I could not make my return because I had paid a small portion of the tab on a store credit, so that even though the item I was returning was $11, and the total bill had been over $80 with about $8 on a store credit, I could not make the return because I did not have my license with me. Since the credit card portion was FAR more than the $11 I wanted to return, this was ridiculous. Apparently, I was to get back 10%, or $1.10 on a store credit and the remaining $10 to my credit card. That is a STUPID policy that needs to be changed. As long as the credit card portion exceeded the amount of the return, it should have all been refundable to the credit card! I will never shop in the Northtown HD again! read more

I'm a contractor and I know my way around Home Depots. However, I couldn't find a few items and was looking up and down the aisles. I had five people say hello to me and ask how I was doing but not one of them asked if I needed help finding anything. Darryl in electric did approach me and say hello and strike up a conversation but that's only because I knew him. I even had to ask him to help me find something. Very poor customer service from this location. read more

Laziest people working at shipping and receiving. What usually takes one hour to unload, this rude clerks takes 3 hours. But they're allowed to take cigarette break every two pallets of product they unload read more

Where do I even start... my husband and I frequent this Home Depot regularly for everyday items. It's great for that and this review is in no way against their day to day store operations. We decided to adult and upgrade the carpet in our living room and family room to Pergo (which looked and felt like high quality wood). We had the guy from Home Depot come out, measure the rooms, send the quote, and just like that we opened our wallets to a total monsoon of crap! Let's start with the flooring department at the Northtowne Home Depot... For starters, most companies are more than happy to take any and all of your money after you agree to the estimate they have created. Well, no, Tatiana had no clue how to actually bring up our bid, or schedule, or make a payment even though my husband and I were ready to pay. (Sigh.) Ok, we will come back. She put us in contact with Carmen, who is almost impossible to contact...ever...I mean ever! She was "off" almost every day for 3 weeks. Well, finally, alas, Carmen called back and we scheduled this whole debacle. Once we ACTUALLY purchased our floor and set up the delivery date...a delivery guy showed up to our house! Yay! Here we go! Not really.... you see, the delivery guy managed to run his forklift into our garage... The only reason it was delivered to our garage was after a battle of learning that it would be delivered inside our home. Apparently, 4 people told us wrong and that was not the case. After the forklift driver drove his forklift into the stucco of our house, he said "well, sorry, you have to take it inside"....Great... Lead up to the install... They do ACTUALLY warn you, that if you have a home on a concrete slab, you might (the truth is, you WILL) have to have your concrete ground down (a service which HD does not provide) for an additional charge. Well, ding, ding, ding, we were those lucky people who had to have our floors ground down right after the HD floor installer ripped out all of the carpet... Needless to say, I can't make this horendeous ordeal up...I wouldn't want to if I tried. Ultimately, the floors look good, but had I known the absolute misery this would have caused us, I would have kept our carpet, or called someone else, maybe Floor and Decor. That's the power of the Home Depot...ripping off one customer at a time... Go to some other competitor...It literally cannot be any worse! read more

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This Home Depot always sucks, it's always a mess and the staff are a pain in the rear

I have been in Reno for 16 months and have made numerous trips to this location while doing minor remodeling. Even though it's a fairly busy location, I have always received above average customer service. Today, Sunday, they were very busy, I needed several different cans of paint, the young lady that helped me was fantastic, the paint was ready in ten minutes and she couldn't have been more helpful. I also needed to make a return and I was finished in 5 minutes. This store and it's employees are a real credit to the local community. Thank you Home Depot. read more

Today I had to figure out a way to drill holes into retail counter space in such a way to allow computer cables to pass through. As you can imagine, I had no idea what I was doing. I found myself stumbling through Home Depot without a solution and a whole lotta stress. I found Tyler busy over the phone, however he still offered to help me despite being clearly busy already. He answered all my questions and let me leave with the exact drill bit I didn't know I needed. If not for Tyler, I'd probably still be walking around Home Depot. Boy am I happy Home Depot employs such competent and friendly people. Please give Tyler a promotion; he performs far and above the call. read more

The Home Depot - This photo contains Tyler, an extremely knowledgeable and polite employee. - Nurseries & Gardening Near Me - Reno, Nevada

Agree with a lot of the low reviews. In our case, don't bother to use any of their 3rd party recommendations. They don't do a good job managing them and only interested in making money from the referral. Example 1: Last year I got a quote to install a hot water heater. The guy that came from a company they contacted to come see me was terrible. I noticed gang tattoos on his hands. He wanted to charge $100 extra for an adapter and insisted I needed an expensive water alarm to meet building code, etc. The installation quote was $650 higher than from a company that Lowe's sent to my home and they did a great job without charging for extra connectors and not insisting I needed a separate alarm, etc. All of this was for the exact same model water heater. Example 2: Recently I was interested in a Generac home generator. They recommended a company with a terrible rating, complaints against the owner (he's really arrogant). Bottom line, I am not using any more Home Depot installers for anything. Not even going to ask. read more