I had a somewhat difficult problem the metal bed frame i recently bought the middled leg was bowing out about to snap off on both sides. I ended up making 3 or 4 trips to this store. BOB helped me each time knowledgable and took his time. He was extremely helpful and i really felt like they cared about my project. I also witnessed BOB helping other customers while i was waiting. And he was just as great with them and caring and so i wanted everyone to know this is a great small store with wonderful people working their making you feel like family. Good luck on your projects..everyone ... read more

This Sparks neighborhood True Value hardware store fills the bill for building materials, tools, lawn and garden supplies, paint, electrical, plumbing, key making, glass cutting & more. The store features quality project products at moderate, but competitive pricing. The staff is friendly & knowledgeable with over the top customer service. They take pride in servicing the locals in Sparks & Reno. read more

I was Referred to this True Value Store by a Man who was outside working for Home Depot ! I stopped to Inform him that The Service at their store 'Sucked' ! It was Extremely Difficult to find an Employee inside and when I did the Man Responded, "I have Two People ahead of you, I will be with you when I Can !" Well, He NEVER showed up ! I left Frustrated ! The kind man outside apologized and referred me to 'Shelly's True Value Hardware Store' on Greenbrar and Pyramid Avenues !! This store is 'Off the Beaten Path' but when I walked in I was Greated by Two Employees ! 'Bob' immediately said "How can I Help You?" Now That's Service This True Value has Everything you need and I was impressed with the Selections they have ! The Prices are Fair and the Service again is Fantastic ! Drive By the Big Box Stores and check out this Store where the Employees are Experienced and More than Willing to help you with Any Project ! As I was walking out I saw a Basket with marked down Christmas Lights, I purchased 2 Reels ! Great Price with the Holidays coming up ! read more

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Staff was great and super helpful. I needed a certain type of paint and some tools and they helped me select everything I needed and offered some recommendations. One stop shop! read more

Came in the other day at the recommendation of a friend to have some keys made. I've driven by this area a ton and honestly never knew this was here. I was excited to find another local business to support. When I walked in, i was greeted warmly and promptly asked if I needed help with anything. I explained I just needed a few keys made and they showed me their selection. While they did have some fun ones, I opted for a plain one for sturdiness' sake. I walked around while I waited and saw that they have a nice selection of items and I will certainly come back to see if they have anything else I may need when the time comes. They have a small selection of candy upfront - more on the nostalgic side which was fun. Will certainly be back! read more

Staff was courteous and greeted me right when I walked in. I came in for their good interior paint prices and also picked up a few items I needed for re-calking a sink and finishing a wood project. I am female and I wear medical equipment and they were informative and respectful regardless. I was not blown off at all. I came in specifically to find a decent deal on paint and to support a local business. They are right across from the Sparks welfare office and Habitat for Humanity. read more

These are the nicest, most helpful people. I have been there so many times. I have always had great information. When I've purchased the wrong item , the return was not a problem. Thank you. read more

We've been coming here for years and years and picking up miscellaneous items that they always seem to have!! It's our local neighborhood spot and we hope to keep it around forever!! Helpful and friendly fast and easy!!! read more

Shelly's is the type of store WE LOCALS SHOULD ALL SUPPORT because they are an asset to our neighborhood. They have been here forever and seem to do a great business. If you are a newcomer, check them out! I want them to stay in business forever! AND THEY HAVE MORE THAN HARDWARE! I can run in for packing tape, drain cleaner and you know...the occasional emergency hummingbird feeder, pocket knife or walking stick. But they have ONE WALL you actually can't find at the big box stores. It's full of drawers that hold specialty items. I've pictured some examples. You might stop in just for some delicious FREE POPCORN! If you do, check out the candy and take a quick stroll around so you will remember to come back when you actually need to buy something. I'm sure Bob might have a day off, but not sure when it is because he's always there when I go in! And they do make great keys that always WORK. I think maybe they give them an extra whiz to debur them. Great key makers. I'm so glad to have a quality store run by knowledgeable people in my neighborhood read more

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Great customer service! They have most things other hardware stores do not! Plus it's local!!!

Both employees were not wearing masks and a customer in line next to me was not wearing a mask and coughing openly into the air. I purchased one overpriced product from this location. I am all for supporting local businesses and paying a bit extra at times, but when those shops are not willing to be complient with health and safety standards, I see 0 reason to return. Customers cannot return if they are infected with a dangerous virus causing severe injury or death. I am never returning to this business and if you want to go to a local business that cares about the health and well-being of their customers, neither should you. read more

Again I visited this local hardware store and again it outshines the rest. Keep up the good work supporting do it your selfers. read more

Closer than the big store and twice as unefficient. So are they big store rejects? So, plan on hanging out there till they can get things working... read more

Stopped in yesterday hoping they had an oven thermometer so I can check the accuracy of my oven's temperature for baking special recipe. This awesome neighborhood hardware store had two choices! I opted for the larger sized one which will be easier to read the temperature! Both oven thermometers were affordably priced! read more

The other day I was in Shelly's looking for shower heads. I asked one of the young guys at the front counter if he could point me in the right direction to find them. He stepped around the end of the counter and led me directly to the right location. He said "we don't like to point, we'd rather just take you to the right spot!" THAT is the kind of customer service we can all appreciate. Back in December my 10 year old grandson needed batteries for one of his presents. I called Shelly's ahead of time to make sure they had what he needed, and told them I was sending the kid down to get them. Kid jumped on his bike and rode down there. He asked where the batteries were and they took him right there and helped him find the ones he needed. They also encouraged him to bring his new bicycle in the store since he didn't have a lock. Five star service. As my grandson grows he is learning to appreciate quality service (free popcorn is a bonus!) Supporting the smaller LOCAL businesses ... and they support us. read more

Unlike the cold-looking Home Depot, or the warmer looking Lowe's, there is something welcoming and fun about going into this neighborhood hardware store and dealing with regular employees who make it enjoyable to shop. They don't have everything the big stores have, but they have most of what you're looking for, prices are comparable, and there's always something that catches your eye that you just wouldn't see in the larger stores, be it a toy, walking stick, candy, etc. What I said in a prior review, almost a year ago, is " It's too bad they don't have a sign on Pyramid as it would really increase their business since it's only a half block off Pyramid, but there's no visibility or exposure." That remains true. I really like shopping there. read more

My husband and I have shopped here since we've been in the area, about 13 years now. My husband has a Shelly's card that we always use to get points and we haven't had any issues there except for these last two visits, today and a few months ago. An older man (the same on both occasions) was rude to my husband and to other customers in the store, not even helping a customer with questions looking for a specific pipe fitting. The employee also had no understanding of the Shelly's card system, tried to refuse to use it so that we could either get points or use the points we have accumulated, and just was generally bad tempered and had poor customer service skills. When he finally used the Shelly's card so my husband could use the rewards to get money off of our purchase, he threw the card away. My husband asked for the card back, the guy refused to give it to him and tried to just give him a new one. We have been customers for such a long time but we won't be back. It's sad when a small business like this ends up having employees who drive customers away. We'll be trying out other hardware stores in the area. read more

Was referred here for a faucet cartridge replacement that Home Depot didn't carry. They were very helpful in finding what I was looking for...even opened the package to make sure it was correct and I saw how it worked. Maybe a shade more expensive than at a Lowe's or Home Depot level, but they had what I needed, so it was worth it! read more

The entire staff was very helpful and professional. Kathy, the manager, is the best example of what customer service should be. I purchased an item that had a broken part. When I called, Kathy said without hesitation we will make it right. Having been in retail before, I know the extra work she put in to get me a new part. I was able to complete the item with time to spare and give my granddaughter her birthday present on time. I will be back to support this business as often as possible. Thank you. read more

Great service but overridden by the fact that not one employee was wearing a mask. Obviously they don't require them either. Won't be back even though shopping small, local businesses is my thing. Get with it, Shelly's. You used to be my fav. read more

Such a good experience. Forget about the big guys in town. If you have a complicated project this is the best place to go. Friendly and knowledgeable. Five stars!! read more

Shelly's True Value Hardware - Hardware Stores Near Me - Sparks, Nevada

Not like they used to be. People behind the counter don't even say THANKS! They're so worried about staying in business. Well, you'd better do what small businesses need to do to afloat: HAVE FANTASTIC CUSTOMER SERVICE! I used to go quite often, but I'll head to Lowe's or Home Depot next time. read more

Shelly's True Value Hardware is a great store. I will say customer service is excellent. I have used this store many times. Actually, I have been coming to this store since high school and I graduated in 2003, so do the math haha. But I have never had an issue. Always great service, very convenient and easy to find parking. The main thing I like is the easy of getting in and out. What do Iean by that? Well, if I were to go to homedepot I would have to go through a bigger store but this place is smaller which I like. The shelves are clean and well organized which makes it easier to find things. It's the little things like that I really appreciate. This is one of those stores which you find that has pride in their store and it really shows. I also love supporting local store so I will be coming back for more. I have been since high school so why stop now haha. Oh another funny thing about this hardware store, it reminds me of Home Improvement the store Tim Allen the protagonist of the show would go to. Now I'm not saying this store is be exactly like the one on the show, it just reminds me of the show everytime I come it. I love that haha. Anyways, thanks for reading my review. read more

Best hardware store in town. You can expect excellent customer service and friendly people waiting to help you no matter what. They have a good selection of what you would anticipate at a hardware store, plus lots of fun old-fashioned candy. They also make keys quickly and have some nice gardening products. Great location and friendly people. Check them out. read more

Have most things you need in 1 spot for a hardware store. Better selection than lowes or home depot for screws and such. Also have a good selection of solid wood furniture that is a step above most furniture stores. prices a little higher than big box but the helpful people and selection make up for it. Saves gas money driving around looking for that one bit of hardware your not sure a store might have. read more

Lowe's and Home Depot notwithstanding, Shelly's Hardware is not just hanging in there, but they seem to be thriving in their niche. The staff is friendly and knowledgeable, and unless I'm looking for lumber, they not only have what I need, but they know exactly where it is. Whenever I have a home improvement shopping list, I make it a habit to go there first, and then pick up the few odd items they don't have somewhere else. read more

I've been going to this place since I was a kid. It's still one of my favorite places in the world. It's easy to find what you need. It has almost everything. The service is good and friendly, can't remember when it hasn't been. It's a great little neighborhood hardware store. Very happy to give them my business when on that side of town. read more

This is my favorite hardware store! It is easy to get in and out and there are plenty of staff to answer questions. This little store has almost everything. I drive past the Home Depot to go here, they have a bigger selection of hardware. read more

This place is great! They are excellent at customer service and remind me of the old fashioned general store. They always either have what I need, can rent it or point me in the trusted direction to get it. This is the first place I'd go if I couldn't get ahold of dear ol' dad. read more

Superb customer service...very friendly...so genuinely kind and helpful!

Have you ever wandered, lost, in one of the big stores looking for someone, anyone, that can answer a question or point you in the right direction? That doesn't happen at Shelly's. It is a True Value store, and pricing reflects that. I have never been in that someone hasn't asked right away if I need any help, and if I ask a direction, take me to the product and if asked, give advice. This store is run the way you and I would want it to run if we owned the place. read more

This is a good little hardware store the personal service you get here is remarkable you can't get that at your big box stores!! Next time you need some hardware give them a try!! read more

I will go to this hardware store before any other. The people that work here have the best customer service in town. The store has been here forever. It's like a small mom and pop but they have everything! Local honey, birdhouses, plants, veggies, paint, tools, etc. On occasion I need a lot of keys made for work, like 30-40. They don't blink an eye, love this store! And the location is awesome, great parking, in and out in no time. read more

This is a great place! Staff is always very helpful and they know every inch and cranny of the store. Sometimes it's fun to just take some time and just look at all the hardware etc they have... if you see something you have no idea what it is and what it does - THEY KNOW ALL ABOUT IT! Just wish the store was closer to me... but still worth the trip. read more

I was in Shelly's hardware yesterday and saw the most disgusting thing. I was in the restroom and saw one of there workers use the bathroom without washing their hands. Then proceeded to shake hands with a older customer. Will never shop there again. read more

A great, old fashion, hardware store. Folks are knowledgeable and very helpful and they have everything one would need in a one-stop store.