We've typically liked shopping at Carter Bros Ace in Reno because of the convenient location, even though their prices are noticeably higher than other hardware stores. Unfortunately, our recent experiences have been frustrating enough to make us reconsider. On 11/02, we made a purchase and noticed afterward that we were overcharged. After reviewing the receipt, we had to go back and were refunded nearly $26 from a $72 total. Mistakes happen, but we appreciated the refund being processed correctly. However, things got worse when we saw a charge from the store on our credit card dated 11/28--even though neither of us had visited the store that day. We tried repeatedly to get in touch with someone who could explain the charge, but every time we called, the employee who answered said the person who could help wasn't in and to call back the next day. This went on for several days with no progress. Eventually, my husband went into the store, hoping for some answers. Unfortunately, he was again told that no one was available to help. There was no effort to take down our information, no concern shown, no follow-up, and no offer to pass along the issue to a manager. After getting nowhere with the store, we ended up disputing the charge with our bank. We're disappointed by how this was handled. If you shop here, definitely double-check your receipts and monitor your credit card for any unexplained charges. The convenience of a local store only goes so far when the customer service doesn't measure up. read more

We stoped in here for pie because we heard the pie was top notch... after looking at the ingredients list I was bummed to see they used hydrogenated oils and will not be buying pies from them anymore unfortunately but the reason why I am giving such high stars is because of their nuts and bolts selection down stairs and the nice gentleman that helped us. My husband needed a VERY specific bolt for his motorcycle and after he tried a number of other places in town we were excited to have found it! Love this small but mighty hardware store and their great customer service! read more

Yes it is pricy but I am so glad it is here in midtown. The closest big boxes are at least a 15-20 drive. The customer service is hit or miss and seems to be better as of late. The selection is decent and the specialty items like bolts and connectors is really good. read more

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This is vintage ACE Hardware and I love it. This has obviously been around for decades. The floors are wood and slightly creaks when you walk on it. They have everything--don't forget to check out the basement. That's where the loose nails, screws, nuts, etc. are. And of course, you can get anything at an ACE. I bought a yummy pie from California. ACE Hardwares love to carry local and small business products. The employees there love their jobs. They are knowledgeable, helpful, and cheerful. Great store. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

So lucky to have this great nearby hardware store. The staff knows exactly, by row and shelf, where everything is in the store ! They have everything you will ever need! And when I say everything, I mean it. I went in for drano and AAA batteries, came out with those, AND a frozen peach pie!!! What?!?! What?!?! At the front of the store they had a freezer full of an incredible array of frozen fruit pies. The guy at the register gave me cooking tips and recommended the egg wash. The pie was wonderful, although it did take significantly longer to bake. I'm so excited to try the rhubarb. Thanks Ace Hatdwate for turning my snowy clogged drain day into a snuggly fresh baked peach pie afternoon! read more

Great guys! I purchased a natural gas Weber grill from them. They assembled and delivered. Very detailed instructions how to use it. 10 year warranty for everything! They made it so easy! read more

Carter Bros Ace Hardware - Weber natural gas grill! - Hardware Stores Near Me - Reno, Nevada

Was headed south on Virginia, thinking about which Home Depot to stop at....when right there, with room in the parking lot was Carter Bros.Ave Hardware. As always, great help finding what I was looking for. Went out to my truck and realized they probably had the other item I needed. They did. It's such a great store! For an old gal like myself it's like a weekend trip to the hardware store with my dad. I've got nothing against the big box HD, but I certainly try to go to Carter Bros first. read more

I have been coming here for years. It is great to have a neighborhood hardware store. The staff are generally quite helpful. With Ace coupons, the prices are good, but their propane tanks are surprisingly expensive. Unfortunately, after changing ownership and rearranging, they don't seem to have as much, and very few tools, forcing me to sometimes order online or go to HD instead. read more

I just love this hardware store it's a nice choice instead of dealing with those massive home stores. The guys that work there are always super helpful to me. I don't mind paying a little extra because it's such a great shopping experience. I was worried that I would have trouble parking in the lot yesterday because it only holds like 10 spaces. I was so lucky and it wasn't bad at all. I have a big project going on in my yard so I needed multiple items. This store is great and for the most part the guys working there can be helpful. It just depends. Now that I've been to this place a couple of times I know my way around. The wooden floors creak and I just love that and the way the store smells. I got help from another customer the last time I went in and thank goodness because I was going to buy all the wrong stuff! read more

I used to frequent the local ACE Hardware before we moved to Reno. It was my favorite place to shop! So once we moved, rather than going to big box stores, I wanted to shop at our new local ACE. The first couple of trips here were not favorable. The woman at the front desk just didn't care much about helping or being nice. Now I am on a mission to shop locally and help small businesses, rather than shopping at Amazon or bigger chain stores, so I stopped by to find two things on my list. As soon as I walked in, the staff was eager to help me find things. Both the young man and the front desk guy genuinely wanted help and have a good experience. That's nice, don't you think? I told my husband about my experience, and he said "I've always been very happy shopping at Carter's." OK then. We again have our favorite small local hardware store! #ShopSmallBusiness read more

My new Sthil chainsaw quit working suddenly. I called many places for repair they all said three weeks minimum to get it done. Called Carter brothers and talked to Jon, he said he wasn't busy and to bring it over. I got there and he was very busy it looked like they were remodeling the store. He still dropped what he was doing and went right to work on my saw. Within about ten minutes my saw was working like new. He also had more Sthil parts than anywhere else I had been. I would highly recommend Carter Brothers for their super customer service. They are what hardware stores used to be. I will be back! Thank Jon. read more

Some of the staff are quite friendly, but the manager certainly isn't. When I came back to the store with the original receipt for a return, they refused it since I did not have the original credit card. I was happy to accept either a store credit or an exchange, but they were adamant. I was very calm in suggesting this is not the policy most retail stores have, and that sometimes accounts are inaccessible for a variety of reasons. The manager accused me of being upset and irrational, yet I was extremely calm and patient. It was a clear case of projection (every accusation is a confession) and the only person in the room getting upset was the manager himself. Word of advice: learn to control your emotions and don't make a conflict into something it isn't by blaming your own insecurity and anti-social tendencies on your customers. It makes for bad business, needless to say. read more

Not a good ACE! The manager (an older African American guy who sits at the register all day) is rude and tries to flirt with my 22-year-old son. Two tall skinny sales guys are useless. They are father and son and are both rude. The only useful staff is a young woman - Brooke, and an older ginger guy with one leg. They listen and help the customers - walk us to the needed items. The store just had a facelift and looks great but the staff are useless except for these 2. The new owner needs to clean house and get rid of the three older staff and update the entire group. Bring in more like the one-legged guy and the young lady. read more

I always find what I'm looking for at Carter Bros. The staff is helpful and knowledgeable and you don't hear them say, that's not my department when you need help. Better than any big box store in town read more

Recently a new owner took over this locally owned business. I have a business down the street and was worried about the relationship, would it change ? I had a charge account and everyone there treated me and my crew well. The other day the new owner called me and asked me if I wanted this paint that was out of the system . He said he would tint it any color I wanted , just so I could use it . John , the new owner is as good person as you'd want to have as a local business owner . Helping the community ; someone , who wants to give back to the community. It made Reno feel small and like a hometown . Made me realize the good old days are not over yet . read more

Look, I'm a woman who rarely goes to the hardware store, it's just not my thing, but when I do need something this is where I go. I live in a 106 year old house and things do fall apart or break from time to time. Once I went it because I thought I needed a new glass doorknob, but when I showed the guy the knob, he showed me how to screw it on, so it wouldn't come off. :) He could have sold me something, but I didn't need it! This is the epitome of the neighborhood hardware store! It's smack dab in the middle of what is now midtown (old SW to us who've been around awhile) Brick, wood floors, big windows. Plenty of parking, but also very walkable if you just need one thing and feel like taking a walk. It's got that old-time vibe. Where they know your name if you stop in enough times. Everyone is friendly and helpful and always at the ready to answer questions. They have 2 floors, bottom one is mostly nuts and bolts, and parts, and doodads, the top one is filled with you name it; paint, bbq stuff, gardening stuff, tools. Most recently when the Corona stuff started I went in looking for alcohol to make sanitizer and when I walked in the cashier said, let's spray your hands (keeping it clean) They said they had been cleaned out along with every other place in town. I walked back out to my car and before I could leave the young man ran out and said they found some in the back. He didn't have to do that...It's a pretty hot commodity and he could have sold to the next customer and not gone to the trouble. Support a local business and come on by. You've won't be disappointed! read more

Pleasant, helpful staff! Young man helped me find the right size screw I needed for replacement holding on my license plate.

Love this place. I can come in with random lists and am always met welcomingly. Staff is great with kids, fun place for a kid. Parking is usually pretty easy. Ace is national, but locations are privately owned. I love the selection, layout, and vibe of this place, so whomever owns it is doing a great job! Ordering online from Ace is (insert hands up emoji here). They run out of seasonal stuff and delivery can be quick or not so quick. But if you're in need for some random things today, they probably have them and are worth checking out. read more

Walked in with a return and receipt on hand and was judged right away by two employees stating can't return with no bar code even though I had a receipt and the had the exact same item up front. Horrible business with no customer service. They didn't even bother to check anything and just were rude about the whole situation. Will never shop here again read more

What a great store! Didn't even know it existed! I needed a specific circuit breaker for one that malfunctioned this weekend. The big box hardware stores didn't have it in stock and I needed instant gratification! Google pointed me to acehardware.com and it said they had it in stock so I ordered it on Saturday night. Sunday morning I went by right at open time and they found the breaker I had ordered the night before. Popped the new one in and I am good to go. I'm going to order my new snowblower from them as well! Thanks guys! read more

Old school Midtown hardware store. Yep, I'm old enough to remember these places before Home Depot. And it's truly the old I grew up with - double stairs that go to the basement for more stuff, squeaky wood floor, and narrow aisles. Enough staff to show you were things are and to answer any questions. You'll literally find tons of household items here, some things you didn't know you needed until you see them on the shelf. Im always amazed when I go in for one thing and find three others things I couldn't live without. The paint area is small, but nice quality and plenty of samples to pick from. In the summer they have a limited selection of plant starters for the garden and some nice flower baskets. Prices vary- some are spot on to the chain stores, some might be slightly higher but it seems easier and friendlier to shop here. Wandering around Midtown don't forget to stop in and wander around here. read more

Carter Bros Ace Hardware - Cute Christmas gifts - Hardware Stores Near Me - Reno, Nevada

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Store Clerk Chris very rude and arrogant. Treated me very unprofessional, zero customer service skills. Store Manager Maurice nice guy. Unfortunately clerks treated my daughter less than they would treat a man..... call it what you want. Sad to see a business with old Nevada roots (ely) forget how to treat people. I HATE Amazon and Home Depot, but ....... read more

Great customer service! And that is usually the one characteristic that sets a ordinary hardware store apart ffrom the others. The young girl at the cash register was very helpful when my son and I ventured in, looking for a Christmas present. I noticed another worker there addressing another customer by his name, and I was impressed. The store had all of the nifty hardware store like stuff and was well organized and clean. We bought a coffee mug there. Positive experience with great customer service in getting an ordinary coffee cup! read more

This is a business out of the 30s. They never have the advertised specials and claim not to be able to use any digital coupons. Why shop here with limited stock? Now a new Ace establishment is opening in Northwest Reno. This is also doomed to fail if it is operated as the failed store in Sparks. read more

Terrific local hometown hardware store! Love the service. Always helpful and fairly knowledgeable staff.

Recently a colleague who lives near Ace Hardware threw me a lil' shade when I mentioned that I had purchased a home improvement-related item at Wal-Mart. I had been to Ace Hardware once before and had had a good experience, so I thought, I should go there more often. Local business, you know? The folks who work at Ace Hardware are very helpful. The store has great charm. They make replacement keys quickly. I found the shower-related items that I needed easily, and someone helped me find the correct screw that I needed to fix my broken towel rack even though I had only a verbal description of what the wall fixture looked like. I have a poured concrete floor, and I have never been sure how to clean it properly. The folks at Ace Hardware helped me figure out what products I needed. Not to be overlooked is how easy it is to park because they have a dedicated parking lot with eight spots. If one is coming from downtown, Ace Hardware is just after the Vassar intersection, across Caliente St. from Chapel Tavern. read more

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I'm pretty sure this is the only old-school old-fashioned, just-like -you-remember from-your-childhood hardware store in all of Northern Nevada. Right down to the Balsa-Wood gliders at the register that they regularly give away to kids for free. I love this place. Need one screw and washer for a random little project? That will be 32 cents from the Nuts and Bolts section. Need an old furnace filter clip for your 1940's house that's not even made anymore? If you need a pallat of pavers to do your driveway, I'd go to Home Depot. But everything else is good to go with this spot. read more

They have never heard of customer service. The gentleman behind the counter was very rude not just to me but the elderly lady waiting behind me. He was definitely not going to go out of his way to help anyone. He snapped at her to go to the other register and was just plain rude. He was also rude to another man that was asking where something was in the store. He was so lazy he was not about to help him, he just told him it's just down that aisle over there. I plan not to return. read more

I've shopped at this little hardware store for years now. Today I went in asking for some speaker wire; just a simple subwoofer project for my vehicle. I had the extreme misfortune of asking the wrong associate for help. He didn't know what I was looking for in the slightest. "I don't **** with that," was what I was told. I asked if maybe he could at least point me in another direction so he suggested one of the other associates might have a better idea. I inquired if he might ask these other associates for me. The response was, "yeah, you can go ask them." Really turned off and probably won't ever shop here again. Terrible customer service in a business that should be helpful. read more

I have three words to describe Carter Brothers: SERVICE, SERVICE, SERVICE. This store rocks! Free parking on the corner and they help me get what I need and get in and out in a hurry. Keep it up Carter Brothers! read more

I needed the fabric replaced in a couple of screens. A lot of the local screen shops were backed up. Carter Ace promised I'd get them back in 2 days, and over-delivered. They called me the day after I dropped off to tell me they were ready. read more

Ooooh boy! A hardware store! Says no one ever. But, you haven't met me nor my dad! One of our favorite things we like to do together is walking around hardware stores. Not the big box DIY stores, the small stores that have things just for the town you're in! Walk through the hardware store in Blairsden, CA. It could take you a long time! It took my dad and I over an hour! Well, Carter Bros Ace Hardware store is just like that. They even have a big a@@ fan to boot! Don't believe me? Go in and see for yourself. It's on the first floor hanging from the ceiling. Layout: First floor: Paint, plumbing, tools Basement: Hardware (screws, nuts, bolts, screening, electrical) Assistance: You are never far from help. Unlike the big box stores, the people that are employed here have done what you're doing. If they don't know, they can usually find the answer. Craftsman: If you're interested in Craftsman products, they carry them! Which is important since you can't pick them up at Sears at Meadowood anymore! Parking: This can be a pain. Your best bet is to approach from Virginia St. and turn west into their ONE WAY parking lot. or head west onto a ONE WAY Caliente St. There is street parking. or You can park on Virginia St. ---------------- Bottom Line Regardless of the project I'm doing, I'd rather go to Carter Bros than the big box stores. This place has got to be 100 years old! They have nearly everything I need. They are closer to the house than the big box stores! Aside that they are a buck more than other places, you get it back in service and quality. Yes, I will be coming back! read more

If you like (love?) hardware stores this'll fill your needs A great bolt room and two floors of stock have always proven sufficient for me. The staff is friendly, knowledgeable and professional The store has a truly old time feel and look. read more

I was very unimpressed with the customer service. Never have I walked into a store and been ridiculed until today. Maybe they hate women? Very rude employees. Boo. read more

Great store with way too many items to list but most of the time I can find things that no other local stores would carry. Whenever I shop here, I try to make sure I have ample time not only to get what I needed, but also to wander around looking at the huge variety of odds and ends. In the past my experience with the customer assistance was less than desirable however this time around, the two gentlemen who were working were great and went the extra mile to help me find what I was looking for. read more

Love this Ace Hardware Store! I appreciate the fact that I can walk in the door and actually find an employee who is eager and happy to help customers. I volunteered to get some missing drip system pieces we were missing during a yard project when my husband and his buddy were unloading rock. I timidly went into Ace (I imagine this is how men might feel with their wife's grocery list) and was greeted by a friendly face. Found exactly what I needed and got the hell out of dodge! During this crazy Covid time I appreciated not having to socially distance in a line of 80 people and get help right away. You may pay a little more than the big box stores, but it's worth it, during the apocalypse or normal life. read more

I love this place. I'd so much rather go to Ace than ANYWHERE ELSE. Home Depot and Lowes don't hold a candle to this place. Yeah sure those big stores carry more, but trying to get assistance at Lowes and Home Depot is like getting your teeth pulled, and when you finally get assistance, the person is usually completely illiterate. At Ace this is NEVER the case. The thing I REALLY like about ACE is that I can waltz in and buy a single nut or bolt or washer. And I can find those small things very quickly. I dislike having to purchase a sack full of screws or washers or nuts if I only need one, and that's what you're expected to do at the Lowes or Home Depot. Plus all the people in this store know where things are and can generally take you right to what you're looking for, and when you're tired and frustrated and trying to get something done that counts for a LOT. read more

Great for little parts, miscellaneous stuff... so I thought I'd give them a try on a replacement garbage disposal unit. Called, on hold for 10 minutes, came back on with sketchy, slim info. Will have to revert to Home Depot/ Lowe's as much as I'd prefer to do business locally... In this case, "Ace is the place with the not at all helpful hardware folks". read more

So I'm adding a solid state drive to my new notebook computer and I run into a problem. The screws in the computer are way too tight for the jewelers screwdrivers I have. I need MORE POWER (grunt like Tim The Toolman Taylor). So I go to Carter Brothers Ace Hardware. They not only have regular size screwdrivers, I got one with an extra long handle. The screws that absolutely would not turn with a jewelers screwdriver come out with almost no effort. Plus, they had a staff member who took me right to where I could ge this long-handled Phillips head No. 1. Of course he wasn't impressed when I told him I knew the Carter family back in Ely, but who cares. I got my screwdriver. Good selection of stuff inside. read more

Carter Bros Ace Hardware - No. 1 Phillips screwdriver with extra long shaft for more torque. - Hardware Stores Near Me - Reno, Nevada

Train your staff to know your policies before they decide to get mouthy with your customers. Not surprised you're the only one left in town