Excellent store! Everyone is extremely helpful and if they don't have something will order it and…read moredelivery is free within Incline. Their prices are the same as Home Depot. They have great winter clothing, shoes and decor selection. We will always order through Ace and bypass Home Depot .

I cannot say enough good things about the service here. For over a decade, I've come here in the…read moremiddle of projects and always received excellent help and advice, and sometimes creative solutions when a specific product was unavailable. Yesterday, I started a project with zero planning and preparation (isn't that how it goes?) and midway through, I realized I needed to run to Ace for silicone sealant and to figure out how to modify my plumbing to convert a double-basin, double drain to a single. I was in and out in no time with the right stuff and had the sink installed and water flowing again in no time. I love this place specifically for the friendly faces who are always willing to help and actually know stuff. The Ace Rewards program and app are also great. When I'm not flying by the seat of my pants on DIY projects, I earn airline miles through the AA Shopping site when I order ahead online for pickup. Being in the mountains, things can get pricey, but I appreciate the fairly reasonable prices on the necessities here.

Went there to get a propane exchange. Sign said OPEN door was unlocked so I went in no one around…read morebut I could hear what sounded like 2 ladies gabbing in the back somewhere. True Value should be mindful of the fact that their days are numbered and they should at least attempt to help a customer who wanders in. Went up the street to ACE totally different experience. I was greeted at the door by someone who helped me immediately.

A great little country store. We always receive great service when we shop here. From the moment…read moreyou walk in the door you are greeted well and offered help to find something. They have an excellent selection of hardware, way better than Lowes or Home Depot. They also have loads of plumbing fittings with odds and ends you need to get those old faucets and toilets leak free. Russ and Pam run a nice shop. They have hired good help, a few of which are veterans. Not only that they offer a 10% veteran discount and they haggle about it like Home Depot or sadly Lowes now. The big box stores have many categories of items that don't qualify for veteran discounts. Some folks drive from Dayton or Stagecoach to the big box stores and they drive right past this place on their way to Carson City. Considering the cost of gasoline and diesel and what your time is worth there is more value in stopping here first. Support your local business.

I have NEVER been to an Ace Hardware like this. It's like if Harbor Freight and Target had a baby…read more It has ALL your needs. I could have been in there for hours buying things I don't really need. The staff were really nice and engaging. Someone really needs to post pictures of this place. I'm just not that kind of Yelper (mostly).

Great help with a creative project; adding PVC pipe to the legs of a table to make it higher.read more

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

I have been to this location a few times a year since I have been in Nevada (2014). This is the…read moreplace you go to when you need inexpensive tools or random gadgets. Sure, they are not known for top-notch quality, but for many things when the item will be used only sparingly, or for things like scissors or tape measures that really can't fail, this is the place to go. I would not recommend them for anything electronic, electric or expensive though, like generators, drills, reciprocating saws, pneumatic tools, engine cranes, etc. In the past, I have bought things like microfiber clothes for cleaning, inexpensive12-volt battery/alternator testers, gloves, padlocks, scissors, tape measures, magnetic flashlights, wire brushes, carabiners, hitch pins, super glue, power strips, and batteries (both regular and specialty electronic types, like for key fobs or tire pressure gauges). I've never been disappointed. The store has always been clean, brightly lit, well organized, and with plenty of employees on hand to help you. The one time I had a return, they even exchanged it for me without my receipt. Other times, when I had a coupon, which they always do in their emails and flyers, and it wouldn't scan from my phone, the cashier had one on hand to scan instead. So they are very customer-service oriented. Parking has always been easy in the plaza's large parking lot, and they are on the main drag (N. Carson St.), so access is easy. They also expanded their hours a few years ago, to 8 PM Monday-Saturday (and to 6 PM Sundays), when they used to close at 6 PM I think.

Great toy store for us do-it-yourselfers. They moved to a much nicer and cleaner store that feels…read morelike you won't get mugged. Very organized and good inventory. Check it out.

We have been spending more and more time in Carson City and I am starting to really like it out…read morehere. But we will not move out of Reno. Quality/Quantity - Easy in and out, just the way I like it. Needed to get just two items which were both in stock. One of which was a sprayer. Asked the employee what the difference was between the more expensive version rather than the less expensive one? Both of which were of HD brands. I tried the brand name one and did not like it. The employee did not really know the difference, so I just bought the more expensive one and assembled it in the parking lot, just in case I did not like it and could do a quick return. Wow, you can tell the difference! This will be a keeper. Atmosphere - Consistent. Service - Self service, so great. I am also a fan of your self service order/pick up lockers. Price - $80, low cost leader. I rarely check prices. Today I must have been in a really good mood because I bought the more expensive version. Owner Comments - Congrats on your success since 1978, now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500.

Dont ever order an appliance from this store. It takes forever to get it delivered. And then my…read morewasher didnt come with a drain hose so they took it all back. Now i have to wait gor a week to get it delivered and my washing just keeps piling up. They should've made sure that all the parts were there before they delivered it don't ever buy an appliance from these people your email does not work

We drove to this Lowe's from Bridgeport, CA for a basic new dryer. 5 stars for the appliance…read moredepartment. Cassie was extremely helpful, efficient and friendly. We knew what we wanted and had a few questions, which she easily answered. Once we told her we wanted to buy it she went straight to the back and got it for us along with the proper electrical plug we needed. She brought it out front to our truck and had a young man meet her out there to load it in the bed of the truck. So very easy. We brought it home and unpacked it from the box and it was in perfect condition and is running as I post this review. 3 stars for plumbing and electrical. We had a propane dryer prior to this but chose to put in electric. We had to do some work to the electrical box and wiring so we needed some conduit and supplies. It was difficult to find someone who knew about those departments. It took us twice as long to find what we needed than to buy a large appliance and get it loaded. 1 star for check out. It is ridiculous that we have to work at checking ourselves out and giving Lowe's are hard earned money while someone gets paid to stand their and watch us work. Not a fan.

Went in to purchase an electric lawn mower. Was blessed to encounter Caroline, one of Lowe's' sales…read moreteam. She was totally knowledgeable, made everything easy to comprehend, quickly checked me out, and even assisted in loading the heavy box into my car---all within 30 minutes!!! Caroline should be head of PR for that store. An amazing salesperson and rep!!

Awesome staff and selection. Always kind and helpful and willing to help out any way they can.read more

I know absolutely NOTHING about vaping, but my sister asked me to grab her a novo device for her. I…read moretold the gal I was clueless & what my sister wanted me to get. Kaleigh (sp?) showed me a vaporesso device & told me all of the differences & pros that it had over the novo (apparently pods are cheaper & they're top fill so they leak less). Because it was valentine's day, the store had deals for buying a whole set up (device + pack of pods + 2 bottles of juice), with 35% off. I texted my sister & got the go ahead. Again, I'm clueless with this stuff so the 2 gals helped set up the device & fill it with the juice to make sure it worked before leaving. My sister is super happy with it. If you vape, I recommend this business. The 2 gals were so helpful (Kaleigh & Mariah). They were super patient with me since I had no idea what I was talking about. Thanks for the help ladies!