We drove to this Lowe's from Bridgeport, CA for a basic new dryer. 5 stars for the appliance department. Cassie was extremely helpful, efficient and friendly. We knew what we wanted and had a few questions, which she easily answered. Once we told her we wanted to buy it she went straight to the back and got it for us along with the proper electrical plug we needed. She brought it out front to our truck and had a young man meet her out there to load it in the bed of the truck. So very easy. We brought it home and unpacked it from the box and it was in perfect condition and is running as I post this review. 3 stars for plumbing and electrical. We had a propane dryer prior to this but chose to put in electric. We had to do some work to the electrical box and wiring so we needed some conduit and supplies. It was difficult to find someone who knew about those departments. It took us twice as long to find what we needed than to buy a large appliance and get it loaded. 1 star for check out. It is ridiculous that we have to work at checking ourselves out and giving Lowe's are hard earned money while someone gets paid to stand their and watch us work. Not a fan. read more

Lowe's Home Improvement - Hardware Stores Near Me - Carson City, Nevada

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Ordered two bags of pea gravel in the morning and it still was not ready in the afternoon. When I asked the status of my order, the clerk said they in "processing ". Really? Two bags? I cancelled the order and just got it myself. Not very good customer service in my opinion. read more

I went to the paint department was totally ignored very frustrating with my husband on the phone which i was trying to find some paint stain was treated horribly i spend so much money every year on my lowe's card i'm so very disappointed never have been treated like this in the garden center 4 of them working it was like i was invisible, the manager helped me but wasn't very pleasant either so much for there commercials of helping and being friendly read more

I am no longer a customer of yours. You folks stink! Earlier today, I was sent from one end of the store to the other, TWICE, after asking FIVE of your supposed sales associates about the whereabouts of sheets of sandpaper. As a disabled senior, this was already enough for me to end our relationship after twelve years of loyal patronage. But then the situation got even worse. The cashier at an otherwise empty checkout station ignored me for ten minutes while he tried to locate a Lowe's employee on a walkie talkie. Turns out, after waiting for fifteen minutes, the employee he was looking for was not even on the job today. I am all for hiring seniors, but this guy should be doing nothing more than drooling and playing cards at an assisted living facility. Enough is enough. I will be going to ACE or Home Depot from now on. read more

Date: Sunday, October 27th, 2024 Time: around 3:30pm *Project Source Pro White Elongated Chair Height 2-piece Toilet 12-in Rough-In WaterSense 1.28 GPF ($99.99) We are remodeling our bathroom in Tahoe and needed a new toilet. The hubby picked this one, so we headed to the Lowe's in Carson City to pick it up. The display was easy enough to find, but we couldn't find any inventory by the display. After walking up and down the aisle, we noticed they had some up way up top. I found a sales associate and he said he'd go get the forklift thingy to grab us one. After a few mins, he figured out there were some on the floor in another area and directed us there. We ended up doing self check out which was simple and easy. The hubs has been shopping at Lowe's for for the past few months, so we were able to redeem some loyalty coupons. Always nice to get a little discount. Wish things were easier to find, but a fine location. REVIEW #3614 read more

Lowe's Home Improvement - Project Source Pro White Elongated Chair Height 2-piece Toilet 12-in Rough-In WaterSense 1.28 GPF ($99.99) - Hardware Stores Near Me - Carson City, Nevada

Quality/Quantity - Easy in and out. Did a return and finally found my 100w LED light bulbs for the price I wanted in the clearance section. Thank you! Atmosphere - Good size location. I did not know you had a "pro" section. Free coffee and even better service. Free air for your tires! Special parking for Veterans. Open 7 days a week from 6am or 7am to 8pm or 10pm. Plenty of parking. Service - 5 stars, the cashier was so friendly and welcoming. Cracked a few jokes too. Helps that we were the only customers in the place, lol. Price - Normally slightly above average (compared to their #1 competitor); but today it was a great deal as I bought from the clearance section. Owner Comment - Congrats on your success since 1921 with your 2200 locations and growing. You were #1, the largest hardware chain store in America until 1989, when Home Depot surpassed you. I am a customer of both companies. read more

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Honestly I'm Soo upset at Lowe's. I usually hold my tongue and only post positive reviews and keep the negative to myself but how Lowe's treated us. I don't want someone to end up in our situation. Let's start with we ordered a new dishwasher in middle of ((JUNE)) (along with delivery and install and haul of the old) it wasn't in stock in the store so we had to wait.not a problem ..delivery said July 3rd ..ok cool...then came the third got the call they were gonna deliver..then 5 mins later another call that it's still not in store yet .(Still ok) ...waiting..new install date July 5th. ..waiting at home all day..finally called at 3pm..they said they could not help as we had to wait the day out being it said it notes it would be delivered...cool....day came and went .crickets ..called the 7th .. no call back...came the 10th called explained (they apologized) left a note and said they'd do their best to speed stuff up ..cool...got an email ..new install date...15th ..well 15th came and went...nothing called Lowe's ..asked if they wanted to help do some dishes ..of course they said no.......new email..with provided number for delivery company ((primer))..called...new install date the 20th...waited till 3:30 today nothing. Called Lowe's they confirmed delivery for today ...waited a half hr. 4 o clock ...called the delivery company...when I told him today was delivery .."he laughed and said they said it'd be delivered today,?....yeah that's not happening" at this point I kinda lost my and when he told me to calm down I yelled "you f**king wait around almost 2 months..why doesn't anyone know wtf is going on?!..so he proceeded to hang up on me. In the process of screaming and cussing and venting around my house...good old Lowe's calls ..primer called them to let them know they have no delivery for our address today...Lowe's is confused because they had in the computer it is due for delivery today...he proceeds to put me on hold only to come back and say "unfortunately now premiere(delivery company) isn't answering so I mean I guess you can keep waiting and try back in the morning" I asked for a refund at this point. I head to home Depot...bought a dishwasher in less than a half hr delivery is the 24th... Why im writing this lonngg ass thing is because we loved Lowe's got our washer & dryer,fridge all from there .but never ran into people so confused about how to do their job. Let alone how absolutely disgustingly RUDDEEE the delivery company dude that works for Lowe's is...the only thing he need to deliver is his ass to a meeting for how to treat customers and how to not be an entire beep-bag!! Smh sorry but you lost our business. read more

I had one of the best experience with Taren. He had some of the best customer service I have ever experienced. He was so helpful and knowledgeable about his department. I appreciate Taren for his help. read more

Went in to purchase an electric lawn mower. Was blessed to encounter Caroline, one of Lowe's' sales team. She was totally knowledgeable, made everything easy to comprehend, quickly checked me out, and even assisted in loading the heavy box into my car---all within 30 minutes!!! Caroline should be head of PR for that store. An amazing salesperson and rep!! read more

We are a primarily Home Depot family but we recently moved to Carson and this lowes is really close to us so we have been stopping by regularly for last minute renovation needs. We have been very satisfied with the customer service we have received at this location. Items are about the same you would find at Home Depot for the same prices. It is clean and easy to find what you are looking for. read more

I purchased a gas stove from Lowe's (Carson City store #1024), which was delivered and fulfilled by the Reno Store (#0321) and endured 4 failed delivery/install attempts before it was finally hooked up--unsafely. The installer left me with TWO gas leaks, one from the stove itself and another at the hookup, slowly leaking gas into my home for 6 days. My family, including children and grandchildren, spent time in my home during this period and experienced headaches from the exposure. Southwest Gas responded immediately and confirmed the shoddy installation, but Lowe's customer service was dismissive and unhelpful. Even after multiple escalations, I was told refunds/exchanges would only happen on their timeline, leaving me without a working stove or oven. This was a dangerous, exhausting, and unacceptable experience. I will never shop at Lowe's again, and I strongly warn others to avoid them. Safety and customer service should matter more than this. read more

So an AI answers the phone who cannot understand what you're asking for. And then you get the store computer who still doesn't understand what you're asking for. They finally put you through an associate who never answers the phone. I like shopping at Lowe's in person but the phone service at this particular Lowe's is not good. read more

Went to Lowe's today to get DIY stuff. at the register, we were trying to log on to the my Lowe's pro app to utilize our wallet that had Lowe's $$$. We could not get it to work. Diego, working the register, totally took his time helping us. He was so patient, friendly and helpful. Thank you read more

We purchased 4 major kitchen appliances with Lowe's in Carson City, Nevada. we were advised that they will do a price match so we had a print out from Home Depot showing a lower price. We went into the store and spoke to supervisor Tiffany in the appliance department at the Carson City Nevada location. She advised us it would take her 24 hours to process the adjustment on the account and she would email us a receipt two days later we still had no receipt or confirmation so we called Lowe's in Carson City Nevada and left three messages for Tiffany. Every time we called she was either on lunch in a meeting or not available and we had asked for her to return our call to see where we were going with the adjustment. we never received a phone call back from Tiffany so we have canceled our order with Lowe's. we will no longer do any business with this company. and we purchase all of our appliances from Home Depot at a lower price. this has to be one of the worst customer service issues I've ever dealt with supervisor saying they would do something and not even return our phone calls. if I could give them zero stars I would read more

Garbage delivery department. There is no communication, and the communication they do provide is often incorrect or misleading. The delivery supervisor is possibly the least help person at Lowes. Their whole department does not accept the fact that their department is ran inefficiently and places the blame for their incompetence on the customer. I had to cancel my order and pick up the order due to their lack of organization and general incompetence. so, if you're in a pinch, go to home depot. they're not much better, but at least their deliveries show up when promised. read more

Lowe's Home Improvement - No update on their "order tracker" -- which i think is a generous description of their system. - Hardware Stores Near Me - Carson City, Nevada

I went to purchase a garbage disposal. There wasn't really any blown around to help me looked up and down the aisles no employees. Then when I went to the self checkout because I didn't see a cashier. I went to the cash side of the self checkout. And it asked me five maybe six questions before I could even pay for my product. Then when I went to pay it wouldn't take my $100 bill because it wasn't the brand new $100 bill. I hate that ad when they ask if you want to round it up to the next dollar or donate to this charity or that. Or if you want to warranty. I'm working my time is my money and I want to get my product get out there and get back to work so I can earn my money read more

I purchased some plumbing items for my kitchen and bathroom. Arnold was a tremendous help! I wish more stores had employees like Arnold! A real asset to read more

About 5 years ago a cashier named Wadine and I locked horns. It wasn't very professional and it wasn't very pretty. I boycotted the place for a year (The absolute wrong thing to do). A year later, my BIL and cousin purchased materials to remodel a home I bought. Sadly, just before completion, they were killed in an accident and the wife and I just shut down and never completely finished the job. Fast forward to this week. We're moving far away and have to empty everything out of the house, including the unopened, four-year-old building supplies. We made four separate trips to this Lowes to return it all and received store credit for every penny that was spent. Wadine was working and we had a terrific conversation. I have a whole different view point and now recommend this store! 08/22 read more

Went in the store today to buy a washer. Walked around the appliances and found the one I wanted. No workers to be found. Finally found someone in another department and they called for someone to come help us. 3 people showed up. One rang up our sale and was very helpful. Expecting delivery tomorrow. read more

Strongly DO NOT recommend Lowe's for flooring purchase and install. Ordered LVP for the house $3350 - installed price, May 30, 2024. After many calls (and visits) to Lowe's store, the Lowe's Install # and Keller Interiors (install company) -- still no flooring, not one person is taking responsibility. Flooring is in stock at the store. Quite perplexing. They charged the entire amount on the Lowes charge card - even though it was 12 free financing. Requested a cancellation of the entire order and then they credited the Lowes card - as if we are going to buy anything from them. Definitely do not recommend this store for seniors and veterans. Service was horrible. Less than one star service. read more

There is a reason this store has really POOR reviews. I ordered a clothes washing machine online. It was supposed to be delivered two days later. Then, the DAY it was supposed to be delivered they sent a text that effectively said "Whoops. We don't have that washing machine (even though they had confirmed delivery with me three times)" They said the real delivery would be 10 days later. SO, I cancelled that order, called a local store and asked what they had in stock so that they could deliver quickly. Faud, the appliance guy seemed helpful on the phone and I re-ordered a new machine. (They are supposed to issue a credit on the previous machine (still waiting)) Then, when it came to delivery they gave me three different delivery times. When it was delivered it was delivered WITHOUT the plastic pan that is supposed to go under the clothes washer. Apparently that will now be delivered seperately. How am I supposed to lift a big washing maching all by myself and put the pan underneath? I tried to call the store... it rings and rings and rings. The Delivery guy, a third party... says this happens all of the time. Be careful of ordering from here. Perhaps go with a local company. RC Willey? They might have better customer service. read more

Very poor customer service in the lumber department. Their employees tend to ignore customers rather than offer assistance.

Was there today looking at a chain for my friend and myself chking on flooring. We walked around trying to find somebody it seems like everybody was too busy putting up stupid Halloween decorations in August instead of helping customers, we finally found some not so interesting guy and a coworker not so interesting either and ask him if they could help us and they said they were too busy they could find somebody but guess what they never did. So we struggled to get anybody to help us, especially in the Flooring department, and Lady finally came and said the person was on lunch and she would try to help us. She was nice and helped us as we were checking out the creepy guy in the creepy girl who works there. We're just walking around laughing and looking at their cell phones obviously not caring about customers. I also noticed that most of the young ones in there were on their phones laughing with people, etc. etc.. I told the girl at the self check out. She was very nice and said she was sorry. we are like thank you. You're very nice but the people working here really suck. I don't care if I ever go back to your store. I'm sure there wasn't even a manager around watching a younger crowd, ignoring customers and talking on their phones. Younger generation stink at Customer Service. You're Store should be ashamed of themselves. read more

Service in the front of the store is great but getting assistance in the back department leaves much to be desired. We typically have to chase someone down. In most cases if I can't preorder, I'll go elsewhere. read more

No help whatsoever. Waited to get a key made no one could help finally gave up and went to Ace Hardware instead. They were pretty incompetent also. On to Home Depot. read more

Man - tough reviews here on this site. Hope I can help convince you otherwise... I have always been a Home Depot devotee - mainly because they are closer to my house. And then, once I got used it to, I knew where everything was, so it was easier. But in the past year or so, I've gone to Lowe's if I can't find what I am looking for at Home Depot. And I was pleasantly surprised. First - every time I go in there, someone offers to help. EVERY TIME. And usually, more than one person. And, they are truly helpful. This has not been the case at the Orange store... Second, their self-checkout is easy and there is always someone there to help. Finally, I LOVE their lighting department. They have some amazing options and it has become my primary resource for that decor. Thanks for changing my mind, Carson City Lowe's! I appreciate you! read more

I applied and interviewed with this store twice for different positions and was denied employment. Bear in mind I worked for the company at a Lowe's in CA and left on rehirable term. This store would rather hire people who haven't worked with the company versus someone who has. I would recommend applying to Meeks or Home Depot instead. read more

I went into the Lowe's 5075 KIETZKE LANE Reno NV, 89511 to schedule an appointment for a bid to install new windows at my cabin in Tahoe Vista. The appointment was scheduled approximately two weeks out at my request. I received a few appointment reminders of the scheduled appointment. The day before the appointment, I drove from Sacramento to Tahoe Vista for the appointment. On the day and time of the appointment, no one showed up so I called the Customer Care number for assistance. I was routed to someone at the store who told me the person had been dispatched and should have been there by now. She said she'd call him. She also provided me with the estimator's phone number so I texted directly to ask him when he'd be there. The text response was that Lowe's doesn't service my area. The estimator said he was told someone notified me the day before the appointment. This didn't happen and frankly not sure it would have helped since I drove 120 miles just for this appointment the day before because the scheduled appointment was at 9 AM. The text went on to state that "Unfortunately, I hate to say this, but it happens all the time and I complain about it often because I'm the one that lets people down." I called the Customer Care number to file a complaint with the corporate office. I was told that the complaint would be forwarded but no one would be calling me back. If you have a known problem, why wouldn't you fix it unless you have zero regard for your customer's time. Later that day I received a call from the store manager at the Carson City location. I spent more time explaining my situation. He told me I called the wrong store and he couldn't help. He told me I needed to call the store where I created the appointment. I told him I didn't call his store, he called me. Totally screwed up system, complete disrespect for your customer's time, and the corporate office hides behind the staff answering the phone on the Customer Care line. You have way to much competition to be this sloppy. read more

paid for same day delivery, got zero updates all day on a delivery window, and now still no information on where my order is. Boooo tomato tomato. read more

Ordered a washer from Lowe's and was supposed to be delivered the next day. We ordered specifically from them because they assured us it could be delivered next day. Next day comes and we were told 3-7. Got a text at 230 that it was on the way. 7pm comes around and nothing. We call Lowe's they don't know so they call the delivery service and apparently the truck broke down and they don't know where it's at. They said it would be rescheduled for today which we called this morning to confirm. Well it's 3 we call to make sure they are coming and glad we did because guess what they still don't know where the truck is. We offered to come just pick up one from the store but because it's with a 3rd party delivery service. They can't do that we have to pay for a new one and wait for a refund when THEIR delivery service lost our order. This is bullshit. People don't have hundreds of dollars to just throw at purchasing new appliances let alone pay for it twice. read more

So, If you read any bad reviews, keep in mind nothing and no one could do right during covid challenges 2019-2021.. In Feb 2021 a young man helped me put to gether a large order of applances. By the time I was ready to order personal SH*T hit the fan and I was only able to order 1 dishwasher. Misty from carson City Lowes in the applance department quickly put together my order on my Lowe's business account even though I didnt have my lowes card with me. "Long story short", when I went to pay off my Lowe's account balance, although everyone tried their best, none of the costomer service was able to find my acct. Together Misty and the front desk was able to figure it out. Thanks Misty!! however, they were unable to figure out how I could pay that day's charge for the dishwasher that had not hit my account balance in their system. I went to my car to call Lowe's costomer service to find a mailing address to sent snail mail payment. I thought by the time the check got to them, it would have reigstered in my account. A tall man at costomer service actually called me and told me, he figured it how to pay for the dishwasher after I left. I was still sitting in my car in the Lowes parking lot. I walked back into Lowes to complete the payment. ( I had trouble logging into my account and seemed to had gotten onto paperless statements. NOT GOOD) I took down his name and now I cant find it. Thanks Lowes and staff!! Karen read more

Bad experience with on line order. Missed planned and confirmed delivery date. Poor customer service with order canceled by Lowe's staff member. Basic disrespect - tough luck customer attitude. Manager (Nate) wouldn't return call either. Want you day ruined? Order from Lowe's. read more

I traveled to Nevada to purchase a gas powered riding lawn mower and purchased a craftsman R110 rider. I brought it home with no instruction manual or schematics provided. The next morning (Saturday) went out and started the mower. I put in gear but there was no movement and after pulling off the back panel found it was missing a spring for the belt idler. I called Lowe's customer service and they told me to contact the manufacture after sitting on the phone for what seemed a long time. I paid $1800 for this piece of equipment and was very disappointed in the service. Oh and then the steering wheel quit working, the bolt holding it on was not tighten and it came apart but that was a n easy fix. I like the little mower, looked up the part on the craftsman's web site but found it cheaper on Amazon. If you buy one of these or any other piece of equipment from this out fit be sure to drive it before you leave because they will not help you afterwards! I will also say taking it back to Carson City wasn't an option for me as it's an all day venture. I will be very hesitant to purchase anything else from them in the future. read more

I ordered carpeting from Lowe's that Keller Interiors of Reno, NV was to install, first two bedrooms went well, the master bedroom carpet had 4 holes in it from a forklift, that was on May 22, Lowe's had to reorder new carpet, from that point everything went wrong, still no carpet and I was told carpet was delivered on May 29th, still no resolution as to when installation is. No one at Keller Interiors calls back and Lowe's is not much better. Will not be buying from Lowe's again, HORRIBLE CUSTOMER SERVICE from both companies. read more

Placed an order online and was pleasantly surprised when it stated could be delivered the next day! Next day no communication about delivery and after 30+ minutes on hold the customer service rep said it was probably going to be delivered the next day but she really had no idea since it is a third party that delivers. So what are all those Lowe's trucks? Anyway still no delivery and I received an email saying it could not be delivered (nobody even tried!) and to call. I have now been on hold for well over an hour after the customer service rep said she would check....of course my credit card has been charged read more

If I could give this store lower than a star, I probably would. Highly disorganized ordering and pickup process - I've had numerous issues with online orders either not being ready (even though they are marked as ready) or being lost in the store. Staff are very unhelpful and you're better off going to the Sparks or Fernley Lowe's if you need something that's a Lowe's exclusive. read more

I have never had such an easy time at a big store before. I had to return an online order that I had NO paperwork for. Brandi had it processed and done in no time, with zero hassle. I was looking for salt to de-ice, and Mark was right there, got a cart for me, and put it in... After I checked out, Mark suggested I get my car and he'd put it in for me.... Home Depot is a headache, Thank you Brandi and Mark read more

Normally a hardware store doesn't come up on my radar but this is my go to store most of the time. (We're renovating so there a lot now. Broke too! Ha h) The store was not good at first when we moved here. Employees seemed to not care, lack of stock, etc. That seems to be much better now. There is one employee in appliances, Misty, who made our purchasing experience great! Keep it up Lowes, let me give you a 5 next time! read more

I went in to pick up a water heater that I ordered online and about $50 worth of plumbing supplies. After waiting in line for 5 minutes I asked the man working the return register (Carlos) if he could help me. He said no. After another five minute wait in the pick up line the pick up lady said to Carlos he should help me which he did. Very reluctantly he asked for the order number since he could not scan my bar code. Once accomplished I wanted to pay for the other plumbing part and was told to go to the other register. I left the parts and took the water heater which was in a duct taped box. This was the worst service I have ever received at Lowe's read more

Lowe's Home Improvement - carlos - Hardware Stores Near Me - Carson City, Nevada

This is a huge a shout out to Nicole in customer service and Rudy in paint!!! We are renovating our first home (in South Lake Tahoe) and have made several trips down to Lowe's for our supplies. With owning a home for our first time we have lots of questions and have made many mistakes in our renovations! Nicole in customer service was outstanding when we messed up an online order that we submitted. I haven't seen that kind of patience in a long time when it comes to customer service anywhere. Truly kind and helpful. Then we biffed on our paint choices and came to Rudy for her help. She helped us with a new tint to see if we liked that, then she helped us with picking a new color that was perfect for our taste. She also gave us tons of great advice on how to paint textured walls vs cabinets vs fireplaces. I know there's a lot of 1 or 2 star reviews of Lowe's in Carson. I truly believe most of the staff are caring and knowledgeable but the amount of people they deal with must be overwhelming. If you are kind and patient with them and understand how busy they are ~ your interaction will go well. Just think how many Looky-Lous this place gets on the weekend and how hard that is to deal with. Thank you Lowe's in Carson City! Thank you Nicole and Rudy. You are helping our new house become our home. read more