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The Home Depot

2.6 (98 reviews)
Closed 6:00 am - 10:00 pm
Updated 2 months ago

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Reviews With Photos

Home Depot garden center

I just want to thank Kathryn at the customer service desk for her help she handled our purchase so well and was so kind and helpful even though it was very time consuming

Don, the man for all painting needs!
Tahoe R.

Don is the man! He has so much knowledge about all paint! He is super helpful and showed us exactly what we needed! Thanks Don! Give this man a raise! Every time I have come in here for anything paint related Don has been here to help! Thank you again so much! Every time we come in everyone is helpful & friendly!

Huge lumber area
Steven E.

Part of the trick is knowing "how to" Home Depot. Outfits like this are not the place to go to get complicated questions answered. Your local ACE or hardware is better staffed for that. If you know just what you need, you're in great hands. Turnover at HD or Lowes is astronomically high. Folks aren't around long enough to become experts. If they are, they get transferred into whatever department is lacking. They also want employees to get familiarized with the store and product to increase sales. Employee retention is such a large problem due to the substandard treatment and lower wages they receive. An enormous revolving door. Having worked with a couple of these firms not too long ago, I can attest. As far as product goes, this is a wonderful location. Being the size that they are, they have a gigantic selection at better than competitive prices. I'm not ecstatic at the brand names they have, but if you wait, in time they change. Their buyers are keen enough to make great deals which many times are passed on to the consumer for retention sake. That being said, they may contract with Black and Decker today and have Dewalt on the shelves next year. Overall, it's a great shopping experience when it comes to hardware products, appliances, tools, BBQ grills and more. You can even get car batteries. I've compared cost and this HD is much better than the competition up the street. People seem much friendlier, too. I recently purchased 3 ceiling fans and had trouble separating a part on one of them. I brought the part back to the service desk and they called an assembler from the back who had me fixed and back on the road in a minute. I've seen the operation from both sides and from a consumer standpoint it's a no-brainer that this is my go to home improvement center

Dented door
John G.

I will NEVER purchase an appliance here again. After the appliance was 3 weeks and I paid extra to have the old appliance taken away. The guy said he was simply to Do it. Left the box and drove off. I called the manager who basically said "that kinda stuff happens" and "to call back on Monday if I want a refund but we're not sure if we do that sort of thing, you may have to call the company who delivered it." So we figure we'll just instal it ourselves. But after we open it the door of the appliance is completely dented in. Terrible products, terrible customer service, will take your money, give you broken items and won't return your money. I guess Home Depot can just steal peoples money and get away with it.

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2 years ago

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The Home Depot

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Had some trouble with an order, Louisa was very helpful and we got it all squared away, great branch and team.

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Page 1 of 3

Ask the Community - The Home Depot

Review Highlights - The Home Depot

Your local ACE or hardware is better staffed for that.

Mentioned in 2 reviews

Read more highlights

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Ace Hardware - NEW RUSTY Tire Chains: North Shore ACE, Kings Beach, Lake Tahoe. Break easily. Owner, Paul's ACE PRICE $119. Only $82 @ Autozone.

Ace Hardware

2.6(39 reviews)
16.7 mi
$$

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

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Ace Hardware - MORE RUST

MORE RUST

Ace Hardware - Quality Chain Corp QV331 Tire Chains bought 12/23/19 at North Hore ACE hardware in Kings Beach, Lake Tahoe

Quality Chain Corp QV331 Tire Chains bought 12/23/19 at North Hore ACE hardware in Kings Beach, Lake Tahoe

Ace Hardware - NORTH Shore Ace owner Paul admits the bags got wet when stored in the back. Pictures show RUST on every conbector and cable.

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NORTH Shore Ace owner Paul admits the bags got wet when stored in the back. Pictures show RUST on every conbector and cable.

Harbor Freight Tools

Harbor Freight Tools

3.1(21 reviews)
6.0 mi
$

I have been to this location a few times a year since I have been in Nevada (2014). This is the…read moreplace you go to when you need inexpensive tools or random gadgets. Sure, they are not known for top-notch quality, but for many things when the item will be used only sparingly, or for things like scissors or tape measures that really can't fail, this is the place to go. I would not recommend them for anything electronic, electric or expensive though, like generators, drills, reciprocating saws, pneumatic tools, engine cranes, etc. In the past, I have bought things like microfiber clothes for cleaning, inexpensive12-volt battery/alternator testers, gloves, padlocks, scissors, tape measures, magnetic flashlights, wire brushes, carabiners, hitch pins, super glue, power strips, and batteries (both regular and specialty electronic types, like for key fobs or tire pressure gauges). I've never been disappointed. The store has always been clean, brightly lit, well organized, and with plenty of employees on hand to help you. The one time I had a return, they even exchanged it for me without my receipt. Other times, when I had a coupon, which they always do in their emails and flyers, and it wouldn't scan from my phone, the cashier had one on hand to scan instead. So they are very customer-service oriented. Parking has always been easy in the plaza's large parking lot, and they are on the main drag (N. Carson St.), so access is easy. They also expanded their hours a few years ago, to 8 PM Monday-Saturday (and to 6 PM Sundays), when they used to close at 6 PM I think.

Great toy store for us do-it-yourselfers. They moved to a much nicer and cleaner store that feels…read morelike you won't get mugged. Very organized and good inventory. Check it out.

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Harbor Freight Tools
Harbor Freight Tools
Harbor Freight Tools

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The Home Depot - 11/5/24 FYI

The Home Depot

2.8(79 reviews)
6.3 mi
$$

We have been spending more and more time in Carson City and I am starting to really like it out…read morehere. But we will not move out of Reno. Quality/Quantity - Easy in and out, just the way I like it. Needed to get just two items which were both in stock. One of which was a sprayer. Asked the employee what the difference was between the more expensive version rather than the less expensive one? Both of which were of HD brands. I tried the brand name one and did not like it. The employee did not really know the difference, so I just bought the more expensive one and assembled it in the parking lot, just in case I did not like it and could do a quick return. Wow, you can tell the difference! This will be a keeper. Atmosphere - Consistent. Service - Self service, so great. I am also a fan of your self service order/pick up lockers. Price - $80, low cost leader. I rarely check prices. Today I must have been in a really good mood because I bought the more expensive version. Owner Comments - Congrats on your success since 1978, now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500.

Dont ever order an appliance from this store. It takes forever to get it delivered. And then my…read morewasher didnt come with a drain hose so they took it all back. Now i have to wait gor a week to get it delivered and my washing just keeps piling up. They should've made sure that all the parts were there before they delivered it don't ever buy an appliance from these people your email does not work

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The Home Depot
The Home Depot
The Home Depot

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Lowe's Home Improvement

Lowe's Home Improvement

1.9(148 reviews)
3.8 mi
$$

We drove to this Lowe's from Bridgeport, CA for a basic new dryer. 5 stars for the appliance…read moredepartment. Cassie was extremely helpful, efficient and friendly. We knew what we wanted and had a few questions, which she easily answered. Once we told her we wanted to buy it she went straight to the back and got it for us along with the proper electrical plug we needed. She brought it out front to our truck and had a young man meet her out there to load it in the bed of the truck. So very easy. We brought it home and unpacked it from the box and it was in perfect condition and is running as I post this review. 3 stars for plumbing and electrical. We had a propane dryer prior to this but chose to put in electric. We had to do some work to the electrical box and wiring so we needed some conduit and supplies. It was difficult to find someone who knew about those departments. It took us twice as long to find what we needed than to buy a large appliance and get it loaded. 1 star for check out. It is ridiculous that we have to work at checking ourselves out and giving Lowe's are hard earned money while someone gets paid to stand their and watch us work. Not a fan.

Went in to purchase an electric lawn mower. Was blessed to encounter Caroline, one of Lowe's' sales…read moreteam. She was totally knowledgeable, made everything easy to comprehend, quickly checked me out, and even assisted in loading the heavy box into my car---all within 30 minutes!!! Caroline should be head of PR for that store. An amazing salesperson and rep!!

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Lowe's Home Improvement - 7/5/24 FYI

7/5/24 FYI

Lowe's Home Improvement - 7/5/24 FYI, exterior, entrance

7/5/24 FYI, exterior, entrance

Lowe's Home Improvement - 7/5/24 FYI, exterior, entrance

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7/5/24 FYI, exterior, entrance

The Home Depot - hardware - Updated May 2026

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