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    Lowe's Home Improvement

    2.2 (132 reviews)

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    Anna T.

    The store is very clean and organized. It appears well stocked. Definitely a great feeling walking into a hardware store and doesn't feel like one. I went here to make duplicate house keys. There is a self-service Minute Key machine or there is someone staffed that can help if you prefer to get assistance. As I was browsing the store and looking for an associate to point me to the filters, I had to walk around to find someone which was a bit frustrating. Once I found the filters, I liked that there were 3-4 different brands of varying quality and budgets which was nice.

    11/5/22 I measured twice and still got it wrong.... Guess I'm coming back soon
    Lee D.

    Quality/Quantity - Got one of the blinds I needed because the Reno location was out of stock. And I now know why they are out of stock, because it is discontinued. Better yet, it is now $25; the previous price was $120. Sadly, I missed measured the other blind that I needed, even though I measured twice. Guess I will be coming back soon. Atmosphere - Consistent. Open 7 days a week from 6 am to 10pm; Sundays from 7am to 8pm. Plenty of parking. Service - 6 stars today!! Person greeted me right when I walked in and asked if I needed help. He then called customer service to send someone to the window blinds department. The team member at the department was very friendly, patient, and helped all the customers there in a timely manner. Lastly, the cashier was cracking jokes with me prior to leaving. Best Lowe's experience ever!!! Price - $25, thank you! Owner Comment - Congrats on your success since 1921 with your 2200 locations and growing. You were #1, the largest hardware chain store in America till 1989 when Home Depot surpassed you. I am a customer of both companies. Actually it is scary I just noticed I have never Yelped you, yet I shop at your Reno location all the time... Side note, can I suggest you claim your Yelp page?

    Behold: "The Box"
    Michele W.

    While I admittedly did not have a clear vision of what I expected when I ordered 30 small moving boxes from Lowe's, *this* was not it. My only expectation was for the home delivery to be more convenient than store pickup. I was woefully mistaken. The confounding decision by Lowe's to pack 30 small moving boxes into a single, overwhelmingly unwieldy, enormous and carelessly-sealed shipping box, completely destroyed the advantages the home delivery was intended to provide. Lowe's should not hire people lacking the intelligence to make reasonable packing choices. The sheer size of the behemoth they dropped via FedEx Ground in my apartment complex's small mailroom rendered my neighbors' mailboxes inaccessible. It was so cumbersome--about 2/3 my height--too large to fit my arms around, and too heavy to move without a dolly--that I could not relocate it on my own without a strategy. On top of this, it was crudely taped shut at best. Understandably, my neighbors were unhappy when I had to leave the box there for two full days while I figured out a solution. Fortunately, someone stronger and longer-limbed than I, managed to push the box away from the mailboxes. Ultimately, I had to open the box and make six trips back and forth between the mailroom and my apartment because I was only able to carry five boxes at a time. Even empty, it was a struggle to get the kennel-sized container through my apartment door. I am a size 18 woman and I could have easily climbed inside this monster box and probably brought a friend with me. Additionally, I was unable to immediately recycle my new fixture because its size dwarfed the recycling bins. I am now saddled with having to use a box cutter to cut it into pieces small enough to fit in an apartment-sized container before making what I estimate to be 2-3 trips to the recycling bins. I am dumbfounded by the lack of forethought that went into preparing and delivering this shipment. It has added an unnecessary layer of stress to an already-challenging move. I can't help but feel as if some Lowe's employee is having a guffaw at my expense.

    Angel customer service
    Robbie W.

    I went in there tonight needing to exchange a heater vent because the one that I purchased previously was too small now the problem was I didn't have the receipt but I figured I would give it a shot anyway. I went in and just waited a few minutes in line when Angel came up and asked if he could help me explain the situation and he said without a receipt he didn't know he would accept it or not but he would try. So I went down to replacement ( which unfortunately is the wrong one again) and I took it up to the counter he did the return easy peasy was very polite was very nice was very helpful and I am very comfortable definitely recommending the customer service area if you have to return something or get a refund or whatever especially if you get Angel. He was actually funny because I did ask if I could take his picture for my review and as soon as I clicked it he turned his head and my phone died LOL but this is Angel

    Alexandra G.

    Reviewing only the workshop option, not the store itself. My husband and I registered only a few days ago for the corn hole workshop at this location. Have a confirmation email and everything showing the address and time. Show up today to check in and had to ask several employees about the workshop. No one knew what we were talking about. The last guy we asked for help called his manager and was told that they don't have a workshop and they haven't had one for quite some time. I showed him the confirmation and everything. I feel that if you no longer offer these workshops, it shouldn't be on your website.

    9:01am and not an employee in site for the kids event.
    Kristina K.

    Love that they brought the kids builds back! We loved bringing our teens when they were younger, now we can bring our 9 year old!

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    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    I buy things daily from them to work on my rental property all employees are super helpful.

    Mentioned in 3 reviews

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    Oxborrow Trucking & Landscape Materials - These are the rocks that were mixed in with the lava rock.

    Oxborrow Trucking & Landscape Materials

    (28 reviews)

    Like we need more rocks to finish off the backyard.. I keep saying that…read more. Here we are during the hubby's lunch.. It feels like a treasure hunt every time we visit.. Maybe too early in the season, but we wanted to see what they had and hoping to take some home.. Unfortunately,only two piles today, but one pile had very nice color on the rocks.. Most were too big to haul home, but a nice guy with the backhoe asked if we needed help. We asked if he could move the bigger boulders so I could pick the smaller ones to bring home. After all of that, when we checked out, the price was almost doubled from last year.. $41 .. Back home now.. will unload when it gets a little cooler!

    Very Dishonest! Stopped in to get some rock for my landscape…read moreproject and the woman who helped me was nice but she tried to pull a fast one. The materials came to 340 bucks so I paid cash for the materials and gave her my credit card for the 110 dollar an hour delivery. Big mistake!! I get a text from the driver who said leaving now be there in 1.5 hours. I live a half hour from the yard so I call the woman who helped me at the counter when I ordered it and she said that the freeway is crawling because of an accident. As she is talking I open Google Maps and it says 31 minutes and the road is clear. I confronted her and that's when she got very defensive because I was about to foil her plan to keep the cash and rack up my credit card with trips back and forth from Sparks to Fernley. Do not use this company they are a bunch of scam artists and crooks! I got the rock in Fernley for half the price for the materials and delivery. Thanks Gopher Construction for your honesty!!

    Lowe's Home Improvement - buildingsupplies - Updated May 2026

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