Initially I had some frustrations but this is a locally owned business that cares about their reputation and customer service. One of the owners reached out to me when he heard I was unhappy with service and completely rectified the situation despite being out of town on vacation. I would absolutely recommend this company. I bought two garage doors, one for a garage and one made out of glass for a living space. Once problems were resolved I was very happy with both. read more

Getting my house ready for sale, the front door wasn't closing properly, trying to find a company that would correct the problems was very difficult, hinge problems, weather striping problems, after calling 8 different companies, THOMPSON GARAGE DOORS saved the day, they sent out John who corrected all of the problems, the door operates like new now There was no clean up, John took care of everything, thank you so much. read more

Thompson Garage Doors - Building Supplies Near Me - Sparks, Nevada

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We got a new washer and dryer and needed some new doors for our laundry cupboard as our bifold doors didn't provide enough clearance for the new machines. We called Thompson doors and they sent someone over to take some measurements. A few days later, we got a telephone call, letting us know what kind of doors we could install that would give us more clearance. We went to their showroom, picked out the doors and the hardware that we wanted. Three weeks later the doors were installed. It took the gentlemen almost 4 hours to get them set up. They look amazing! Much better than we had envisioned. Their customer service was awesome. Everyone we dealt with was knowledgeable, courteous, and professional, and their price was extremely reasonable. I highly recommend them. read more

Thompson Garage Doors - New laundry room doors. - Building Supplies Near Me - Sparks, Nevada

They came out very quickly after the trolley snapped, leaving us, unable to use the garage door in any automatic sense read more

Thompson Garage Doors - Their awesome business card --- on a lubricant spray can! - Building Supplies Near Me - Sparks, Nevada

I had previously purchased some items from Thompson and I thought they were very helpful. My son had them out for some work. I believe has some dispute with the work and the charges. I don't know as he is a grown adult man living in his own home. The reason for the 2 stars is that a woman named Julie keeps calling my business and harassing me. Three phone calls today. read more

I called with a broken spring. They had a technician out in 30 minutes. Miguel was great! He was friendly, knowledgeable, and worked quickly. He even oiled my chain and gave me advice on what to watch for in the future. Highly recommend! read more

Our torsion spring broke on a Monday and I called them on Tuesday to get a quote for replacement. I then called back to schedule and they were able to get us an appointment almost immediately. They called on the way to make sure I was able to get home and fixed our garage up correctly by adding another spring. We actually needed 2 because of the size of our garage and the price was great! The total was within the small range they quoted and Tim & Izik did a great job. Highly recommend! read more

I worked with Frank Richie at Thimoson Doors in Sparks, NV to order a custom outside door with non standard dimensions. Frank was extremely good! I could not find a door anywhere else, one that Thomoson modified in size to my exact specifications- fiberglass no less, 6- panel, and they did it for $250 less than a steel door of less quality anywhere else that I would have had to cut diwn myself! I bought doors from Thompson and Frank Richie before- they are super professional and have great customee service! read more

Everything went well from start to finish. Corey, the scheduler was amazing. He added me to his technicians busy schedule at the end of the day. Tim, came out and fixed a component and pending authorization from the insurance company, the following day Kenneth came out and completed the job. I highly recommend Thompson Garage Doors company. I rate them 10 out of 10. Both Tim and Kenneth were kind, courteous and professional. I would definitely use this company again if needed. read more

My garage door wouldn't close. I called another company that I had a warranty with. We'll they couldn't come out so I called Thompson garage door. They had a technician 10 min away and came over and fixed it. I'm not using that other company again. Thank you Thompson garage read more

My 25 year old garage door opener started making unpleasant noises. I got an immediate quote (reasonable) to replace it and a quick appointment. Tim came out to do the installation. He looked at our cars and noted our older Lexus would not be able to "learn" the new digital code. Wife would prefer to keep her in-car Homelink rather than use the remote. Tim was able to replace the sprocket, shaft and gear on the old unit. Great work and saved me hundreds of dollars. They keep their trucks well stocked which enabled this cost saving alternate plan. OUTSTANDING!!! read more

Six years ago, when we remodeled our house and were looking for new doors and a new garage door, we visited Thompson's garage doors. We were completely ignored and left within 15 minutes. Now, years later, and still needing some new doors, including a front door, we decided to try them again. The salesman, Mr. Smith, greeted us immediately, so I was pleasantly surprised. He was very knowledgeable and helpful, and we ordered two doors from him, a side door in the garage and a front door. He stated that the front door would need to be stained and gave me the name of someone that could do it to make it look like real wood. John came to our house to do the measurements and to complete the order. He was wonderful and very professional. When the doors arrived, Mr. Smith told me that the installer would be coming and installing them soon. The installer, by the way, was wonderful; unfortunately, I have forgotten his name. Finally, this is the explanation for giving them only two stars. Mr. Smith should've been fully aware that the doors needed to be stained before they were installed and should have advised me so. The man that was going to stain them refused to do them now that they were installed, and it has been challenging finding someone else to do it, so I have ended up with a very expensive, unstained front door. (since then, Reno Paint Mart has referred me to someone that will do the job for me, thank goodness!) So, all in all, I find their service lacking and will be getting my new garage door someplace else. read more

Thompson Garage Doors - Unstained front door:( - Building Supplies Near Me - Sparks, Nevada

I had a broken .garage doo spring. Called Thompson Garage Doors and they were here within 30 minutes. Ken H. had the springs replaced within 30 minutes. Execellent worker, very knowledgeable and friendly. Wouldn't call anybody else. Highly recommend! read more

I contacted Thompson Garage Door recently because I was experiencing issues with my door and it needed to be repaired. The entire process was extremely easy and convenient. Corey scheduled my appointment. He was professional, courteous and efficient. He gave me a two hour window of time when I should expect a technician to arrive. Miguel arrived within the window as promised. He was as professional, courteous and efficient as Corey. Miguel made several adjustments to the door and explained to me exactly what he had done when he was finished. His explanation was simple and easy to understand. It was obvious that Miguel was very knowledgeable, a particularly good problem solver and highly skilled. I am very pleased with every aspect of my experience with Thompson and highly recommend them. read more

If I could give this company zero stars I would. Took my mom into the store to find a new front door. There was nobody in the store which should have maybe been a warning sign. The salesman talked to my mom and I as if we were stupid. The salesman was rude and really didn't want to help us.They have been in business since the 1950's and they treat women as if we were still in the 50's. I don't know if they treat men like this but it's not okay. I guess this is why the store was dead. read more

We had Thompson garage doors come out in March and tune up our garage door and put on a new bottom seal. September we noticed the seal was sliding to one side and getting caught in the track. We tried sliding it back on and it slid on, but it wasn't fully seated in the groove. I made a call to Thompson thinking it was under warranty. They had the tech come out. I was not there when he came out my mother in law was there. He looked at it and he said he could replace it and asked if she wanted it replaced. My mother in law asked we'll what do you think we should do. He looked at it and thought they should have put a clip on it and he didn't understand why it happened. He said he could go to the office and grab the piece and get it put on. He also mentioned he could tape it in there. My mother in law, said well what do you think is best. He said I can replace it. He never said it would cost anything and still thinking it was under warranty he replaced it. When done he said it would be $223. My mother in law said we'll why? It is under warranty. He then said no it wasn't. Service warranty is only 30 days. That was the 1st she and we heard about the warranty. I am sure it is on the paperwork, but we didn't see it. I talked to the office a couple of times. Each time they had to talk to someone different to see what they could do about it. They called me back and said that there wasn't anything they could do. So we were stuck paying the $223, which we would have not paid that or had a replacement if he would have told us the cost before hand as we thought it was covered under warranty. They said the technician was really good, so he would know what would need to be done. We'll if he was that good then it wouldn't have failed at 7 months and he would have said how much it was going to be before he did the work. It was miscommunication and in the end they didn't offer any relief on the cost nor own up to their part of the miscommunication. They could have at least met half way on the cost or offered something. They did nothing of the kind. Not good customer service or service work. read more

We purchased our home and one side of the electric gate at the entrance to the property did not work. They sent out a technician and advised they could replace the one opener but all of the equipment was VERY old. I already knew the other operator made noise when it was opening and closing. They recommended to just install a complete new system and I opted for this so we gad a reliable gate assembly. They replaced all of the electronics, both operators, and installed a new solar panel. They did a beautiful job and the installation was very nice looking. It has worked flawlessly since they completed it. The price was exactly what they quoted. I would recommend them and use them again for sure! read more

I can not say enough good things about this family owned company. Our business load out door broke at 4pm on a Friday. Not only did they come out that day, they came in on a Saturday to repair it and get my Business back up and operating. As a second generation business owner it was wonderful to see the father son duo at work. Thank you both for your above and beyond customer service. You have a customer for life. read more

Our garage door has come off the racks and the cable and springs were off. Our fear was that we were going to be looking at a whole new garage door with rails, springs, etc. Miguel Padilla and another tech came over and fixed our set up so it was usable again. He didn't try to upsell us and was honest in what may need to be fixed in the immediate future. We will definitely call Thompson Garage doors for the needed repairs and a new garage door here within the next year. I would highly recommend Thompson Garage Doors. read more

Thompson garage doors was the second company I called for a quote. They gave me a flat rate quote via email and then came a few hours later to fix the garage. Their prices beat A1 by over a $1000. They saved me from gettting ripped off by that company. I will always use them from here on out! Thank you for being real and honest. read more

Ken was an amazing technician who knew exactly what was wrong when he showed up. Ken immediately went to work with a smile even though our garage was 100 degrees. Ken had everything he needed on his truck and made sure it was set to the correct specs for opening and closing and even installed a larger spring on our door because we had insulation and he said it would help with the weight. What an amazing human being. Truly a great guy. Hot as it was I offered him a nice ice cold Coke for his extra effort and he went on his way. 100% recommend Ken and the company! Thank you SO MUCH Ken, you did an amazing job! read more

Highly recommend and will use next time we need any garage door service. They were punctual, diagnosed the problem within a few minutes, and fixed it in under an hour. The cost was reasonable and we are really happy with the results. read more

I was looking to replace my garage door and opener as well as my entry door. I spoke with several companies before I chose Thompson. I was not impressed with the other companies I spoke with. The office personnel at the other companies were great but the actual sales rep was less then helpful. They were just not to informative about what was available and offered very little advice. I went to the Thompson showroom in Sparks and was greeted by Mitch Sperling. Mitch was amazing, he took me thru and showed me several different style of doors and openers and explained the pros and cons of each. He spent at least an hour with me. When he was done he gave me a rough estimate based off of an actual site review which he scheduled at a convenient time for me. He showed up on time took his measurements and again discussed my options with me . This took at least an hour plus and not once did he seam impatient or rushed. We had a great conversation and by the end of the appointment I was convinced I had the right company. The door and opener was fairly priced and we scheduled the install. Mitch stayed in touch to keep me informed of all details until the actual install date. The install... Man I can't say enough of how impressed I am with the installer Miguel. He showed up on time and by himself installed this heavy door. He estimated how long it would take to install and he was spot on. He was just the best guy!! he was friendly, presentable and just so informative and helpful. I have had a lot of work done on my house and he is one of the best people I have met. I am currently waiting on my new front door to be installed by them as well. I am sure that it will be as just as great of an experience as this has been. I would highly recommend Thompson Garage doors to everyone. read more

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Great service several years ago but not now. For $650 I would expect for a very simple job to be completed correctly. Nope. Nope. Nope. Exterior weather proofing on one door and two latch locks installed. Two latch locks needing another visit as both doors would not open fully. One door got stuck and we had to use our tallest ladder to remove the latch. We're done with Thompson Door. read more

Thompson Garage Doors - The latch is completely stopping the door from coming down. - Building Supplies Near Me - Sparks, Nevada

My automatic garage door turned manual yesterday so I called Thompson. I've had them out here over a year ago for a new spring. Excellent customer service on the phone and Tim just left having reprogrammed the Overhead Door. I tried to DIY yesterday without luck. Anyway - this place is friendly, honest, quick and responsive. I hope I don't have to but if I have any other garage door issues I'll call Thompson Garage Doors and you should too. You won't be disappointed. read more

My review is solely based on my experience in trying to return a call to get my appointment scheduled for a work order placed through my home warranty. I received a call on Friday to make an appointment. Went out of town and returned Wednesday and called back Wednesday at 5:15 to follow up and make the appointment. I am told at 5:15pm it is now the emergency line and to call back the next morning at 8am..... OK I call back Thursday and 4:20 with the number I was provided and the first gal that answered had a hard time finding me because another gal handles the home warranty calls, so she can't make the appointment for me and has me transferred. I get transferred to the next gal and am immediately told that she isn't the person that called me to set the appointment but will go ahead and offer me X date and X time. I take the first available but what an s - show to just get an appointment and who cares if you were the person that left me a message or not, I'm calling a company not an individual. So far not impressed and am worried with what to expect when the technician comes out to fix the garage.... read more

We had a garage door spring break on us on a Sunday. Another company came out, charged a service call and then quoted a four figure price to replace it. We said no thanks and we would shop around. My husband called Thompson this morning and was told there was a high probability they could fix it today for less than one third of we were quoted yesterday. Miguel called when he was on his way, arrived within 15 minutes and replaced the spring in less than a half hour. He was polite, professional and obviously knowledgeable in what needed to be done. We would highly recommend Thompson Garage to anyone needing service. read more

This company is the worst! They charge $128 for a service call to tell me I needed a part. Fine. But then that $128 does not get applied to the actual service. It was going to cost almost $400 to fix one part on my garage. I called someone else and it was $100 to come out and it applies to the $200 service. Don't use this company. They also tied to get me to use a "refurbished" part. For the same price as new. I repeat. Do not use this company. They are not honest. read more

Was referred there by a contractor and spoke with a young woman in person. She was to give us a two quotes on a front door with side lites and transom window...one fiberglass and one wood. She said she would email it to me. I followed up 5 days later and was told she was waiting on a quote from the manufacturer of the wood door. I called again a week or more later and was told she was still waiting but would follow up with them and let me know. That was two weeks ago and no email (checked my junk folder too) or phone call. I called a third time and spoke with a supervisor who assured me he would call me the following day. Surprise, surprise, that day has come and gone and no call back. Terrible service to say the very least. I get that every business is busy these days, but to be treated this way is unacceptable. I am a business owner and stress excellent customer service to my employees, and that's what our customers receive. I've wasted a month when I could have done elsewhere. read more

5 stars! Thompson garage had the best price for my spring replacement! Dom is who serviced my door I believe. Very nice guy! Great attitude and I learned something during my repair! LED light bulbs and operators do not mix well. Thank you for not breaking my pocket opposed to your competition!!! Definitely will schedule with them again when operator goes bad. It's a craftsman dinosaur. Haha Thank you again! read more

Ability to give an estimate is terrible, inaccurate, and lacking any type of professionalism. Chose to deal with someone else. Apparently they were better in the past, but not impressed now. read more

We spent a lot here for our new front door. I was concerned how it would look and what the heck we were going to get for the money. IT WAS AMAZING!!! New amazing seals and a complete redone door jam and step plate, the door is gorgeous as well! If I had one wish it would be that it came painted but in light of the great product and service I got more than I hoped for and I am COMPLETELY happy with my purchase. Even the lock smith who replicated our new keys said what awesome work they do. This raises the value of my home and my internal value on it. A big than you to Kelly who was simply amazing and even got me a few other quotes started through the office so we can tackle other doors! I will be returning to this company again and again. read more

I don't have a service experience to write about but I did run into one of their technicians at Home Depot. I was looking for those 90 degree metal channels for mounting and hanging the new opener. Of course they didn't have it but one of Thompson's employees overheard what I was looking for and offered me a section from his truck. We also chatted and he brought up a couple of things that I didn't think about so I was able to have everything I needed to hang the opener myself. I wanted to write this review because if this companies employees are this helpful to strangers then I'm sure they treat their customers great. If I do find myself in need of garage door services I will absolutely be calling them. read more

Not only were these guys the fastest response of any company I called, for a technician to come out, but they actually confirmed how I could fix my issue myself. Again, I was able to fix my own issue, immediately, without even paying for anything. Needless to say, that kind of help is unexpected from ANY company these days, much less for a non-customer (they could've earned money from me, but helped me for free - unreal!) I haven't had to use anyone for a door service, yet; but I will absolutely use them for anything in the future! Above and beyond! read more

These guys rock. I had a spot window between 8 - 10 am. They showed up at 8:30 and went straight to work. I won a garage door inspection at a yelp event I attended, and it included a 40 point inspection on both doors. They repaired one of the sensors, programmed a remote for me, lubed all the wheels, made sure the hinge bolts were tight, and adjusted the tension on the chain. Great service, definitely will be using them again. read more

Thompson Garage Doors - Building Supplies Near Me - Sparks, Nevada

I need to express the great customer service and reliability I experienced with Thompson garage doors. Our garage door completely broke down last night around eight at night. I quickly got a hold of Thompson and the lady that answered the phone quickly assisted me by scheduling me an appointment. The technician came out and solved our problem within an hour. Thank you!!! read more

We were so impressed with our service from Thompson! Our serviceman arrived a few minutes earlier than our appointment time and went right to work. He was knowledgeable, friendly, had all the parts needed for our upgrade and finished the work in a timely manner! I would highly recommend Thompson for any of your garage door needs! read more

Extremely unprofessional office staff. Recently needed to purchase some new springs for our door but didn't have the springs with me. I knew the make and model of the door and they said they would not sell me a new spring without the old spring being brought in. When I tired to ask questions to get a better understanding and explain I wasn't able to bring the old one in they refused to help me. As I walked out, they rattled off prices for what the replacement would cost if I brought the old one in. How can you know the price of something you are telling me you can't help me with unless you see it? Thankfully I was referred by a local contractor to an amazing local place that had much better prices and went out of their way to help me! I will not be returning or recommending Thompson Garage Doors to anyone. read more

They were able to fix our door but you have to hold down the garage door button to get it closed. Not exactly the way it should work but at least it opens and closes. read more

Showed up 15 min early, replaced my broken spring fast, stuck to the exact estimate. Service man was fast and professional! Very happy. Thanks, Sam read more