Wow, how refreshing to shop at Mastercraft Hardwood Lumber. Beyond their stellar selection of…read morehardwoods, burls, lathe blanks, moulding, sheet goods, tools and sharpening service- the employees are great/fantastic! Helpful, patient, attentive and intelligent. Merchants should take a field trip to MHL to learn how business should be done. MHL - OLD SCHOOL all the way.

I'm a woodworker, not a novice. Found this business through Yelp and it looked like it had good…read moreinventory. I knew what I wanted, but I didn't know how this business facilitated selecting wood. Went to the cashier to ask for guidance and found them to be seemingly uninterested and unhelpful. They liked talking to each other at the counter. An odd business that doesn't understand customer service. Nor do they seem to be very enthusiastic about their products. They had a good variety of wood, but I wasn't impressed with some of the cut quality. I wish their management luck, the place has good potential. Just need to retrain and rehire staff.

1/18/25- Last stop…read moreto see if they would accept my kitchen faucet.. Four stars because they did! Drop off donations is located in the back of the store- Not to compare to the fun stores in Redwood City- and the bay.. Walked in and surprised how big and semi busy. Nothing to take home- a good thing as I am spring cleaning.. lol..

It's a big store the prices are reasonable. The staff will help you if you ask. They are friendly…read more They have a good selection of used products.

Great to deal with. Easy order, knowledgeable staff, not snooty, just helpful and accommodating. I…read morebought a simple toilet, they had it in stock, plumber picked up. A+.

I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

I ordered some fastners from these guys. I was having a hard time finding them locally in Alaska…read moreor even having them shipped here through local stores. These guys really came through My order was placed and before the end of the week my fastners were here. I greatly appreciate your promptness. It helped my project keep moving along.

I would not do business with DHC Supplies (Sparks, NV) again. I ordered Sika sealant from them and…read morespent hours prepping and caulking under sliding doors, etc. I've used Sika products before (they're great) and knew what to expect. I realized the sealant was not curing properly--it remains tacky and hasn't set up for days. When I checked the expiration date, the product was 8 months past expiration! (Expiry date hidden on caulk tube plunger disk inside tube.) So they are selling way-expired product that does not perform properly. I called Sika and talked with a technical rep. He said if it doesn't set up within a week, I need to scrape it all out and start over with fresh sealant! And even if it does set up, he was uncertain about the long-term performance of the expired product. This was unacceptable negligence by DHC Supplies.

Friendly people in the office. Great choices of dirt and rocks. Reasonable prices. The individual…read morethat loaded my truck was careful. Very quick loading service.

Very Dishonest! Stopped in to get some rock for my landscape…read moreproject and the woman who helped me was nice but she tried to pull a fast one. The materials came to 340 bucks so I paid cash for the materials and gave her my credit card for the 110 dollar an hour delivery. Big mistake!! I get a text from the driver who said leaving now be there in 1.5 hours. I live a half hour from the yard so I call the woman who helped me at the counter when I ordered it and she said that the freeway is crawling because of an accident. As she is talking I open Google Maps and it says 31 minutes and the road is clear. I confronted her and that's when she got very defensive because I was about to foil her plan to keep the cash and rack up my credit card with trips back and forth from Sparks to Fernley. Do not use this company they are a bunch of scam artists and crooks! I got the rock in Fernley for half the price for the materials and delivery. Thanks Gopher Construction for your honesty!!

Personally I haven't had any business with them, but based off the way they act outside of work…read morehours I'm happy to take any business elsewhere. First impression is key to making clients, and double spacing in a busy lot isn't a very good impression if you ask me. Having some common courtesy isn't hard, and these employees have none of it ! Remember you have your business logo on your lifted truck everywhere you go. 0/5 stars man. Do better, have integrity.

While checking quality, availability and pricing for lumber for an outdoor project we visited the…read morebig box retailers and decided to check this place out as well. We arrived a little before 3pm on a Saturday. They are open until 4pm on Saturdays. You are able to go into their warehouse where the building materials are nicely organized. They definitely seem to have a wider selection than the big box stores which we appreciate. We were told this location has been open about 6 years. Once you find the products you are interested in you go into the office for pricing details. They also offer delivery for a very reasonable price.

In line with the rest of the reviews: Absolute horrible customer service. Walked in the purchase…read moresome siding. Very rude from the start. Some lady on a personal call on speaker phone at the desk and would not move until told to do so. In order to purchase anything some man behind the curtain had to give permission. When he wouldn't sell me the entire order yet said they would when I called in advance I had to walk out. Good thing I did since their prices were horribly inflated.

If they would let me do a negative rating it would be -5 star. Large order of #2 4×12×20 and ine of…read morethe beams had a 3" crown...looked like a banana, previous customor must have teturned it as it had a 1" deep chain saw cut in it and black X all over it marking it as bad..yet it was buried in my large uninspectable bundled stack. Called on monday and they refussed to give any credit for the 10' we feel short of completing a job. Wont ever buy material there again.

Service department has always been good to me, even if it was something they couldn't help with…read more Dan is top notch in my book! Gave some good advice on a generator problem even though they don't work on that brand anymore.

Dan Weaver and his mechanic, Gary, are with out a doubt, the most helpful guys in this town. They…read moreare smart, know every brand of equipment, they are honest and will tell you if it is even worth fixing. There are other shops in town, but this one is the best, by far.