I got some high end appliances in 2022, and purchase did not include installation, so factor that…read moreinto your cost. My fridge stopped working 4 years later and they have no record of my bill of sale which is making warranty issues a hassle that has yet to be resolved.

Stepping in just felt so welcoming! Didn't purchase anything yet but i definitely will be coming in…read moresoon when im ready! Everyone seemed really nice and easy going. Beautiful showroom :)

My 50 year old house had a 50 year old frost free hose bib. An internal part failed. Lowes, Home…read moreDepot, Ace, Amazon, none of them had a replacement. So I went to WNS and 1. even though it was covered with paint, they knew it was a Woodford, and 2. they had it. The place is clean, the parts men and women are friendly, the coffee is good. It's a great place. I'm also impressed by Woodford that they still make the replacement parts.

I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

Outstanding company. We worked with them for all our countertops and cabinets for our kitchen…read moreremodel. Everything turned out great. One small problem with the granite was resolved and R&S showed great concern in rectifying it. I sincerely appreciate the after the sale follow-up R&S provided to ensure our satisfaction!

Update: 3 days after posting review, someone from R&S called saying 'sorry for delay, I was out…read morelast week on family situation, but I'll get on your bid as soon as I hear from an installer'. Really? Three weeks to find an installer for a business that relies on installers? Here it's been 2 days and still no contact. Per Scott's review. I call poor business manners as you don't need to shRe your 'story' but your office could've said 'family emergency '. But then again, you stated the 'fam situation' happened after the original 2 weeks. Yeah, I'd not do business w/you even for a 'free' estimate. Get real guy!

We had a great experience getting cabinets from Osborne and Dermody. Our contractor had used them…read moreand suggested that we go see the shop. We were helped by Dannielle who was absolutely wonderful! She has so much knowledge about different products and projects and she showed us different options at different price points. In follow up emails and phone calls she was super accessible and very responsive. The cabinets arrived in the window that Dannielle had promised and they are sturdy and great quality. When we had an issue where one cabinet door arrived with a small split in the wood, Dannielle ordered us a new one right away, free of charge. I would use them again!

Undertaking a complete remodel of a 2003 house, including an all new, expanded kitchen. Jeff at O&D…read morehas been a rockstar, creating exactly the kitchen we had envisioned. Super helpful with budget concerns and patient with finish selections. Explained every detail and fast to make revisions. All the staff at O&D have been friendly and helpful. Highly recommend and would return for any millwork project.

I'm a contractor from California who moved here to Reno, and now a contractor here and had some…read moresimple questions to ask, and a guy named Nic from Slackey Bros. was the most arrogant POS to talk to. He couldn't listen to me, wouldn't let me ask questions, and just kept talking over me In don't think I will give them any of my business. I will go to Ferguson much more helpful

These guys have horrible service. Parts were ordered and they told my plumber they would be shipped…read morenext day. Week later no part. Then they said they had trouble locating part. 3 more days go by. Each time we have to call them. Then they said part was there but couldn't find invoice. This went on for 3 weeks with calls several times each week. I finally went down there only to be told part was never ordered, invoice was sitting on his desk, cause the Guy went on vacation. So what were they doing when they "couldn't find the invoice" the 1st time and I guess they don't cover for each other when on vacation. Nor think to look on person desk if something is missing. So 1 month without hot water in the mid of winter. Oh, and no apology!!!! Horrible

If I could give Angela more than five stars, I absolutely would…read more We had a very large and complicated project with eight bathrooms, and I honestly don't know how we would have gotten through it without her. Angela is an incredibly talented designer with an amazing eye for detail. When the polished version of the tile we wanted wasn't available through the Reno store, she went above and beyond by coordinating with the Salt Lake distribution center to have it shipped directly to our home. She even worked to offset the shipping cost by reducing the price of the material, which was incredibly appreciated. Throughout the entire project, Angela helped us coordinate tile selections, grout colors, caulking, Schluter trim, and all of the countless design details that can easily become overwhelming. She was conscientious, responsive, proactive, and always followed through on everything she said she would do. What impressed me most was her level of customer service. At one point, while traveling through California on a weekend, she personally picked up the Schluter trim we needed from another Floor & Decor store and brought it back to the Reno store so it would be available for our project. She routinely answered my calls and texts on her personal cell phone, even outside of normal business hours, simply because she genuinely cared about making sure our project was successful. That level of dedication is almost impossible to find today. Building a home is one of the most stressful things I've ever done, but having Angela on our team made an enormous difference. Over the course of this project, she became much more than our designer--I truly consider her a friend. I can honestly say I could not have completed this project without her. If you're planning a remodel or building a home, do yourself a favor and find Angela at Floor & Decor in Reno before you make any tile decisions. She is knowledgeable, talented, caring, and one of the best customer service professionals I've ever had the pleasure of working with. Thank you, Angela, for everything you did for us!

They have stuff Home Depot and Lowe's does not. Good selection and ability to order specialty…read moreitems. Picked flooring first then did a paint match. Our contractor recommended it to us. Responsible priced.

Last Bedrodsians store I visited was in Sacramento 2005!!…read more Never knew I'd be living in another state and upgrading another home.. I've watched the store in stages when it was being built. We walked in and was very impressed with the showroom. Basically allowed to roam the warehouse, take pictures of the barcode, and they can create an invoice with info and pricing. Although they only carry slabs (no prefab).. I liked the choices they had. I had seven different slabs and pricing was various $$$$.. Still surprised the prices were lower than I thought. Still need to find a fabricator, and probably one more estimate on slabs. Im really glad they are in town.

My husband and I were directed to go to Bedrosians by our fabricator because we needed a porcelain…read moreslab. It turns out that there were issues when our fabricator starting cutting it and it starting splitting. This same fabricator was able to cut other porcelain slabs from another company with no issues. We contacted Bedrosians immediately regarding this issue so they could see what was happening. End result was that they were not willing to honor the product the rep told our fabricator that his client (me) that I should have done "better research" on the material. UNACCEPTABLE!!

**This is connected to Earth Stone Gallery** I purchased…read moreseveral countertops from Leroy and he is so helpful and great to work with. A dependable resource for stone and tile.

From the owner: Located in Reno, Nevada, Improvement At Cave Dwelling Home offers high-quality natural stone and…read moretile solutions designed to bring elegance and durability to any space. Specializing in closeout porcelain tile, tumbled stone, and remnant slabs, we help homeowners, DIYers, and contractors transform residential spaces without breaking the bank.

Creative Gardens Staff provided excellent service and great advice for my project. I recently…read morepurchased the three basalt stone kit, which included the basin, pump, and stones, and I also bought an additional basin and pump to rebuild some bubbling rocks in my backyard that had stopped working and collapsed. All was very reasonably priced! I was able to complete everything myself over the weekend, and both water features turned out awesome. Amanda's recommendations were extremely helpful, and the whole process went smoothly. I really appreciated the knowledgeable service and support, and I'm very happy with how everything looks. It was a great DIY project and the finished results look amazing in my backyard. Highly recommend, you should check it out!

When I set out in this backyard adventure, I had 12 different bids. We live in Spanish Springs…read more(Sparks). We narrowed the 12 to a final few. One of those was Creative Gardens. Creative Gardens has an actual retail store in Sparks so you can always find them. We dealt with the owner, CJ, who was very knowledgeable on designing a backyard. He listened to what we wanted and then produced a virtual reality model of it on a large screen right there in the office. He had the ability to make real time changes as we requested them. This is a family operated business with CJ being the 3rd generation owner. His mom is the office manager and his sister runs the retail operations of the store. From the minute we walked in the door, they put us at ease and made us feel very welcome. The fact that they could make real world changes on the computer sold us on going with them. It was that and how well they treated us from the moment we walked into the business. During the build we had multiple changes and additions. The field supervisor, Jeff, is awesome to work with and doesn't know the word "no". He always says "we can do that". Their work crews were also great. Their crew leader, Cruz, can build just about anything and runs a tight ship. We really couldn't be happier with our backyard and the relationships we built with the Creative Garden staff. They have our full support and recommendation for their work. Oh and they are priced very reasonably.