The customer service that Matt and his team displayed was beyond extraordinary, very helpful and professional staff. They earned my business and future visits for work clothing and footwear to include hardware. read more

The store is organized, but my experience was so uncomfortable that I refuse to go back. About 2-3 weeks ago, I was shopping with my Caucasian husband. He received all the help he needed, but my experience was completely different. The moment I picked up an item in the camping aisle and handed it to my husband, who was carrying the basket, I noticed employees watching me. One employee kept their eyes on me for over 10 minutes. It got to the point where I had to make eye contact and stare back because I felt so uneasy. As a brown Asian customer shopping with my Caucasian husband, I couldn't help but feel like I was being singled out. The employees were constantly talking on their radios while watching me. They may have thought they were being subtle, but it was obvious. Whether intentional or not, I was left feeling as though I was being treated like I was stealing, and it completely ruined my shopping experience. No customer should leave a store feeling singled out or uncomfortable. This happened roughly 2-3 weeks ago, and I haven't been back since. Even though the store is only about a minute from my house, I refuse to shop there again. There are plenty of other places that know how to treat customers with respect. read more

I'm updating my review, We went to this Big R location only to discover it is back to AGAIN making false advertising claims used to gain business. We finally found the merchandise we wanted. We went to pay. We showed our valid government issued IDs which has our age on it verifying we're also Seniors, and our Veterans ids which documents we are also disabled. Clerk, robustly unapologetic; says NO Military Discount or Senior Discount. YET, we had gone there ONLY because Big R publicly boasts their ruse that they have a "Military Discount" and a "Senior Discount" with: "Do you offer a Military Discount? Big R is proud to support our military. Everyday, enlisted and veteran military personnel with valid ID will receive 5% off their purchase of clothing and footwear and 3% off everything else at Big R. This discount applies to regularly priced items only. We also offer a verified Military Insider program that allows you to shop online and receive your discount. To create an account visit one of our locations." "Do you offer a Senior Citizen Discount? Yes! Every second Tuesday of the month is Senior Tuesday. On this day, customers 62 and older with a valid government issued ID will receive up to 10% off their purchase. Available in stores only." We boldly left the merchandise and walked out because I believe that I as a customer have a lot of clout. I WON'T be back as I do NOT support business that doesn't support our GIs and me as a Veteran. This Big R location is AGAIN doing false advertising and AGAIN doing a Bait-and-Switch which is a Nevada NRS 598 illegal Deceptive Trade Practice. NRS 598.0917. Violators face penalties such as civil fines up to $10,000 per violation. Penalties for violating NRS 598: For individuals: Penalties can range from a misdemeanor for a first offense to a gross misdemeanor for a second, and a category D felony for the third and subsequent offenses. For businesses: A civil penalty of up to $10,000 for each violation can be imposed. For consumers: An individual who is harmed by a deceptive trade practice can bring a civil lawsuit and may be able to recover damages and attorney's fees. NRS 598.0973 allows courts to impose a higher civil penalty, up to $25,000, for deceptive trade practices directed at an elderly or disabled person. As my Yelp friend Tess M. left a compliment for my review of Big R "Big R, yeah BIG ripoff, false advertising but most important disrespect for those who've selflessly served our country. SHAME on Big R!" P.S. Don't message me because in spite of my several complaints to yelp, for years now I am unable to open up any messages in yelp to me :-( read more

I enjoy going to big R for lawn equipment I couldn't find what I needed it so I found an associate and he was very knowledgeable in what I needed it. They have everything you can imagine it's a beautiful store. And the people that were very, very friendly and knowledgeable. Also, do you need anything in the western wear outdoors ,lawn and plants this is the store for you read more

This place is huge and has a bit of everything from ranch supplies, automotive, clothing, home hardware, gifts and gardening supplies. I was welcomed upon entering and asked if I needed assistance three time in my stroll through the store. I don't really have a basis to know how competitive their pricing is but the selection is amazing. read more

Big R - Livestock Feed & Supply Near Me - Sparks, Nevada

I went to the store in Sparks Nv. to return some jeans that were to big. I simply wanted to trade them in for a smaller size, but unfortunately I didn't have my receipt. I thought my proof of payment on my credit card would be acceptable like the majority of other retailers, but no. This was after purchasing $350 worth of clothing. read more

A friend suggested checking this store out. I thought it was going to be like Cabella's or other outdoor stores. While it is clean, well organized and stocked well it is not for me. The staff was very friendly and helpful and went out of their way to help but because the store is not a hardware store they didn't have what I thought I needed. If you are a rancher this store is definitely for you. Guess that's why it's named Big R. I was disappointed with the apparel selection but after all it is for ranchers and since I know nothing about being a rancher I am reserving comment. read more

A Five Star Customer Service Experience buying a Turo Blower Vac Mulcher. Thank you to Richard, Assistant Manager and Cashier Kolton for outstanding service. I'm so proud you put this together for me and showed me how you operate it. This was a fabulous buying experience. Mom also bought a thermal hat and Mat cookies. We loved your store and we will be back to shop again. A farm store is a very special place to shop. The customers that come shop here are down to earth, happy and friendly. A doggie named lucky greeted us. Fantastic customer service from the staff and thank you for putting my blower up at the front counter after I called, it was waiting for me!! We were truly impressed. Hedy and Julie A read more

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I've come here multiple times from picking up chicks to buying feed. Today I was driving by on my way to Lemmon valley and saw they offer propane refill so I stopped. Service was quick and efficient! These guys are always friendly. Paid $3.69/gallon. Be careful when you ring for service the bell is LOUD! read more

This is our favorite spot to get our feed! Always lots of pleasant and helpful service. We've received some of our chicks from this location as well. They've been healthy and I appreciate they seem to care more for the health and wellbeing of the animals than some other stores that carry chicks. read more

Big R - Silky chick from Big R - Livestock Feed & Supply Near Me - Sparks, Nevada

Great service. Bought about 20 hens, guinea hens and turkeys from them. All are healthy and will be laying eggs by Sept 1.

IM SO MAD I REALLY CARED WHAT TYPE OF BREED MY CHICKS ARE AND THEY LIED TO ME.. About a week ago, I bought what I was told was an Americano chick for my new flock. I went in today to get some mealworms and saw the chicks I had bought were relabeled New Hampshire chicks and moved into a bin. I asked what was going on why was I told the chick was an Americana when it was not. They also denied me the buy one get one free due to it had to be the same breed to get the deal and I didn't want the same of two breeds (which the lady today said should not have happen breed should not evict the deal), she said she has no proof of purchase and I pulled out my bank transaction. She didn't believe me and would not give any reason for selling me chick telling me that it was something that it wasn't. I was lied to about the breed then called a liar that I even bought a chick at that location. It was horrible experience I don't care about the $12 for the chick. I'm never going back to the big R! I'll spend my money at tractor supply thank read more

Big R - Not an Americano Chick this is my New Hampshire chick - Livestock Feed & Supply Near Me - Sparks, Nevada

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I am updating my previous review which wasn't favorable. The manager has since contacted me and made things right. I must say she was very professional and very nice and we came to a mutual agreement that will benefit both of us. She did tell me that they updated their return policy for the Christmas season. Thank you Kelly for your patience and understanding. I will be shopping there and recommend other to do so. Again thank you Kelly read more

This store had one lonely, miserable-looking injured chick wearing a bandage. I am experienced in poultry rehab (felt sorry for it), so I was willing to purchase this lone chick and raise it in my brooder with my own newly hatched chicks. The clerk boxed it up, and I was headed for check-out, when the manager intercepted me, saying she wouldn't sell it to me. I assured her that I am experienced with injured chicks, and she said, "I won't sell to you because I don't know you." She said that she was planning to take the chick home and take care of it herself. Fair enough, but why make it personal? And why have it on the sales floor where soft-hearted chicken lovers would want to adopt it? Many farm stores will not sell injured or sick chicks per policy. I understand this may be Big R's policy, and it would have been easy for the manager to deny me based on that policy. Saying that she didn't want to sell to me (2x) was the most unwelcome feeling in a farm store, and I've been raising livestock for over 40 years! I've shopped at Big R in Fallon and Fernley for almost 30 years. I understand that the store manager wanted the chick for herself. Why not say so? We don't need to argue over a sick chicken. Why say she won't sell to me because she doesn't know me? Beautiful store. Rude manager. I hope she knows me now. read more

This is a great store that replaced the old Ace Hardware in Sparks. Hardware, ranch wear, even shooting supplies I bought a huge gun safe here a year ago and find myself coming here more often than Lowes or Home Depot especially if I actually need customer service with finding something A great addition to the community read more

I called Big R in advance to make sure they had what I needed before driving across town. They told me they did, so I drove over to get it. The staff was very pleasant, but I couldn't find what I had asked about. Talking to the manager, I they did not actually have what I needed. They don't even carry it. However, they were nice enough to recommend a store that did carry it. read more

What a beautiful store! They have EVERYTHING. The staff know where everything is and are very helpful. Wish we had a store like this in CA. Beats the heck out of running to Home Depot, Lowe's, Walmart etc. Everything in one place. Thank you. Shopper from Santa Maria CA read more

They have always had what I needed and then some. I do miss the old Ace, but they got rid of the ridiculous "home furniture" section and added much more relevant products. Helpful staff and a great selection. Dog treats and toys are WELL below most pet stores. Highly recommend. read more

Richard and kelly are the worst managers ive ever seen... they lack professionalism. The training process lacks any sort of guidance, if you have money do not spend it here i'd recommend tractor supply read more

I was looking for a very small item, a rivet to be exact, to repair a safety cable. First I went to RV Country as they are a distributor of the brand of cables. RV Country didn't have anything that would work but suggested that I try BIG R as their selection of screws and rivets is HUGE. I made my way to BIG R and not only is the selection of screws and rivets HUGE, it is overwhelming. Bryant was able to help me out with a workaround. Instead of a rivet, which would have required a rivet gun plus they didn't have one this small, he found a screw small enough along with three tiny washers and two bolts. The cost of these items was $2.15 plus tax. I was so thrilled with the great customer service that I will drive the extra distance to Big R instead of using the Spanish Springs Home Depot. Thank you, Bryant and Big R! read more

I stopped in to get small plastic pieces for a project I am working on and this place is impressive. Not only a hardware store but they have clothing and even baby chickens and ducks. These are available from February to April and I spent so much time looking at them. I was pleased to see that prices throughout the store is as good as the big box stores which I was not expecting. The employees were very nice and helpful. Very organized store and I look forward to shopping here again. read more

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We buy bird seed there on the second Tuesday of the month military appreciation day. Great people there that are very friendly and helpful. Price is the best I can find on a 40 pound bag. read more

I have fallen in love with this place, whether it be their pricing on things like dog toys and treats, or exploring the whole store like a flea market, or the super friendly staff. You can score everything here from My Pillow, to wonderful artisan soaps, to just about everything down to fencing supplies. Who the heck sells fencing supplies? And I'm not talking about building a fence, I'm talking sword fighting. This place rocks. I even buy my crickets here. If you have not checked it out, give yourself a good hour to explore the store. It rocks. read more

The store is close to me, but i am a handicap vet so me and all the other handicap shoppers need a scooter to shop. So stores with out scooters we have to cross of our list. thank you DDDory read more

What an amazing store.. if they don't have it, you don't need it. Quality casual clothing, plumbing, roofing to everything agricultural.. the square footage of the store appears to equal the large building supply outlets in Washoe County. The staff is friendly & helpful. Check their ads for sales with considerable discounts. read more

Absolutely worst customer service ever! We used to shop here frequently for household good, just because Lowe's and Home Depot can get pretty crowded. Came here today to return a chain saw chain that my husband purchased and they wouldn't accept it because the packaging was opened. The manager was a complete asshole about it and made snooty remarks about how we should have read the packaging and how they have something posted "everywhere" and all over the cashiers counters explaining as much. Spoiler alert: they don't. Unless it was hidden in the fine print that customer typically put their stuff down on. Convenient. I'm not sure what the manager said when he walked away mumbling something about due diligence under his breath, but we will never be coming to this place again. Aside from that unprofessional experience, the store isn't even fully stocked and there's no help to be had anywhere; the "stockers" never know where anything is and ignore you half the time. read more

Wow... in a word. What a dump. It's a toss up between a salvation army and a dumping ground with an occasional $300.00 jacket thrown in. Save yourself some energy, and heartache. In a world of every retailer carrying the same product and me being able to ship it in overnight at half the price, you need to at least have customer service nailed, and they aren't even close. They've got a long road to go, so we'll see. But if they can't even say hello, I think they're in trouble before they even get started. read more

This our first time here. We were really impressed. They have everything. If they don't have it, you don't need it. The staff was friendly and attentive. read more

OMG! So happy we now have a BIG R close by. Woot woot. This store is loaded with items. I cannot wait to go back and check out more stuff. Super cool store. Sure does beat WalMart and Home Depot for hardware, houseware, gifts, gardening, you name it. Awesome staff too. If you. Have not been there to see it, you need to go ASAP! Super cool. Ohhh, they have baby chickies now too. Sooooo cute!! Incredible store. Oh yeah, A&W's is in the same shopping area and yum yum. Get in the car NOW!! Yay! read more

always BEYOND FRIENDLY, HELPFUL ON every phone call for ranch supplies. cant say enough, they are the greatest, down home ranch store!

I went in on July 5, 2023 and purchased a replacement water pump for my Champion cooler, which is just 4 years old. I got one and when I went to pay for it I mentioned that one I had purchased less than 1 year before at this store in Sparks had gone out, and I wished I had kept the receipt since it was still under the one year warranty period listed on the box. The person behind the counter said, "That's too bad. You better hold on to this receipt, and bring it in if it fails." Today is September 12, 2023, and it failed. I got the receipt out and took the pump back to where I purchased it, and was immediately told that they did not replace pumps on warranty, and perhaps I should write the manufacturer and see if they might honor the warranty. She said she was sorry, and I agreed. She's a sorry person, and I will never go to this retailer again. read more

"garden" center pathetic - what was there - which was mimal - was wilted, dead... per their tv ads that's why i went there - skip it, waste of time.... read more

Real customer service is still alive and well in this store. Called before making the hour trip to town to be sure they had what I was looking for - a water pump and all the various hose parts and pieces. It was kind of an emergency, we had 10 inches of water under our entire house. They answered the phone first thing in the morning, went and looked, confirmed what they had, set aside what we needed, put together all the misc. pieces we would need, and helped me load it. Thank you Jeff! I didn't spend much time looking around, but it appeared to be well stocked with many good ranch items and clothing. I'll be back. read more

I have been in all but the Burns Big R West locations, and out of the six, Sparks is the best so far. It's very similar to Coastal and Wilco in Oregon - they have everything you need and then some for your farm and home. I wish this store participated in the Do It Best ship to store program, otherwise, it's worth the trip - even from Dayton - just to avoid the big box hardware stores. This Big R also carries paint, which the other Big R's don't. read more

They sold me a 5/16 hitch safety pin for my trailer that they recommended cuz they were out of others took it back yesterday unused with the labels on because it didn't fit and to get the correct one that fit finally in stock. Took it up to the cashier and she called an assistant/or manager come down. He asked me if I had a receipt from 6 weeks ago, I did not. The cashier told me it's the same price for each of them I just wanted a direct exchange them or screw up the inventory. He said sorry I can't do that without a receipt. I'm guessing that it they don't want a happy customer or recommendations on something so easy and simple. Money in and not out but in this case an even exchange... Well it sounds like they're just trying to make sales cuz they're desperate. Wished him well and that God still loves him... I'll won't go back but can forgive him... read more

Nice employee helped me at propane, really made me feel welcome. I like to shop at Big R

Return policy is shit !!!, clerk rang it up wrong,had receipt,item bought the evening before,manager was an asshole did not listen just kept saying wrong receipt,cost me $9.73 for their fuck up, well lol it's going to cost them a lot more,I will driving the extra distance to go to home Depot for all my house needs building,lawn,gardening, painting,tools, propane,etc- good riddance read more

I am very upset with the manager of this store. I was told her name is Kelly. My husband and I went there the other day and I was talking to one of the staff named Lynda. She was giving me some great tips on the Items we were buying. A voice came over her wakie takie and was RUDE And very UNPRESSIONAL. I was told it was the manager Kelly. I can't believe that a manager at that store would be that rude to one of there employees. I realy like this store and Lynda has the best customer service. She friendly, kind and very helpful. THANK YOU LYNDA FOR BEING SO SWEET AND PROFESSIONAL. read more

This business doesn't even deserve one star! The manager Kelly treats employees like garbage which is why the turn over rate in that place is ridiculous. It's ALWAYS different people working in there. Also, If your going to have your employees walking around with walkie-talkies where customers can hear then you might want to be careful what you say on them. I will be surprised if this store makes it much longer with the high prices and bad customer service. They really could use a new manager!! I wonder if corporate knows??? read more

I have been in this store a few times. No one greets you or asks you if help is needed. It is a nice store but customer service is really lacking sorry to say. The Big R in Fernley is so different-everyone is so friendly and people constantly asking if you need help. I always have a fun time there with the employees they are so happy and kind. Great job Fernley Big R I highly recommend your location read more