I stopped in to grab some padlocks for my cooler. I needed to bear-proof it while staying at the…read morecampgound at Donner Lake. The staff was friendly and greeted me as I walked in. I was able to easily find what would work for me, and checking out was a breeze. This is an example of what small town hardware stores used to be.

Sometimes a quick hardware run turns into an unexpected test of patience. On December 5, 2025 at…read morearound 5:15 PM, a friendly cashier called the manager over because two clearance items were incorrectly priced. One item wasn't marked at all, and the other showed a $10 sticker with an additional 50% off. When I scanned the barcode in the Ace Hardware app, the item rang up as $2.99, so I kindly requested a price match based on Ace's own listed pricing. The manager entered the interaction abruptly, avoided eye contact, and loudly exclaimed "What the F***"--a remark heard by several customers in nearby lines. This was both unprofessional and unnecessary. He then insisted the online price was inaccurate and attempted to charge an incorrect amount ($31.99!!), even after I showed the product information. I ultimately ordered the items for in-store pickup at the correct price, but the situation could have been resolved quickly and respectfully in the moment. I've included a photo with the serial number so this can be reviewed by leadership and handled more appropriately going forward. The rest of the staff was excellent; the issue was solely with the manager's conduct. I hope future visits to this location reflect the professionalism Ace is known for.

We've typically liked shopping at Carter Bros Ace in Reno because of the convenient location, even…read morethough their prices are noticeably higher than other hardware stores. Unfortunately, our recent experiences have been frustrating enough to make us reconsider. On 11/02, we made a purchase and noticed afterward that we were overcharged. After reviewing the receipt, we had to go back and were refunded nearly $26 from a $72 total. Mistakes happen, but we appreciated the refund being processed correctly. However, things got worse when we saw a charge from the store on our credit card dated 11/28--even though neither of us had visited the store that day. We tried repeatedly to get in touch with someone who could explain the charge, but every time we called, the employee who answered said the person who could help wasn't in and to call back the next day. This went on for several days with no progress. Eventually, my husband went into the store, hoping for some answers. Unfortunately, he was again told that no one was available to help. There was no effort to take down our information, no concern shown, no follow-up, and no offer to pass along the issue to a manager. After getting nowhere with the store, we ended up disputing the charge with our bank. We're disappointed by how this was handled. If you shop here, definitely double-check your receipts and monitor your credit card for any unexplained charges. The convenience of a local store only goes so far when the customer service doesn't measure up.

We stoped in here for pie because we heard the pie was top notch... after looking at the…read moreingredients list I was bummed to see they used hydrogenated oils and will not be buying pies from them anymore unfortunately but the reason why I am giving such high stars is because of their nuts and bolts selection down stairs and the nice gentleman that helped us. My husband needed a VERY specific bolt for his motorcycle and after he tried a number of other places in town we were excited to have found it! Love this small but mighty hardware store and their great customer service!

Excellent store! Everyone is extremely helpful and if they don't have something will order it and…read moredelivery is free within Incline. Their prices are the same as Home Depot. They have great winter clothing, shoes and decor selection. We will always order through Ace and bypass Home Depot .

I cannot say enough good things about the service here. For over a decade, I've come here in the…read moremiddle of projects and always received excellent help and advice, and sometimes creative solutions when a specific product was unavailable. Yesterday, I started a project with zero planning and preparation (isn't that how it goes?) and midway through, I realized I needed to run to Ace for silicone sealant and to figure out how to modify my plumbing to convert a double-basin, double drain to a single. I was in and out in no time with the right stuff and had the sink installed and water flowing again in no time. I love this place specifically for the friendly faces who are always willing to help and actually know stuff. The Ace Rewards program and app are also great. When I'm not flying by the seat of my pants on DIY projects, I earn airline miles through the AA Shopping site when I order ahead online for pickup. Being in the mountains, things can get pricey, but I appreciate the fairly reasonable prices on the necessities here.

I love that this True Value is so close to my work!…read more I often have to go to a hardware store to pick up stuff for work and I love that they are so friendly and helpful here. I have always been greeted as I walked through the door and asked if I needed help finding anything. They take the time and effort to talk you through your project and they will help you find what you need. If they do not have what you're looking for, they will point you in the right direction of another hardware store! They are really friendly and helpful. Never had a bad experience here!

This place is not too far from our home and has been very handy for those hard to find items…read morewithout running out to one of the big box stores. The service has been amazing with someone always stopping to see if they can help you find something or help find a solution to your problem. We appreciate their diverse inventory and friendly staff and convenient location. Prices are also very competitive!

Well laid out store. Super friendly and knowledgeable staff. Sometimes you have to go to a big box…read morebut check Ace first to save time and the lines.

Mannnn I love this store! I love Ace hardware stores in general, but I'm in here probably 4 or 5…read moretimes a month? I live really close, so it's really convenient to pop in for a bag of wood or other little trinkets I may need. I'll address the staff issue first, I've never ever ever had an issue with any of the employees here. They've all been very nice, very accommodating and very helpful. And I don't think it's just because I'm a familiar face, I honestly think that's just their ethic. There's been quite a few times that they don't have specific things that I need, and all the other hand, sometimes they have what other big box stores don't. So it's kind of a gamble. Generally the things they don't have, are for one of our houses that is super old. I've been an ace rewards member for probably close to 20 years. I'm constantly getting discounts via the app and coupons sent through the mail, and I've also been able to compound all of my rewards points, with other special offers. One time I came in here and I bought $40 worth of stuff, and with all the discounts, and knocked it down to just under 13 bucks! As long as I continue to live in the area, I'll be continuing my regular visits at this Ace hardware! ***DISCLAIMER*** This pure, uncut, honest review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted, and litigation imminent.

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

I came in looking for a kitchen faucet as mine had decided to go bonkers... well lucky for me they…read morehad a stainless Delta one in stock and it was priced normally not overpriced for being available! I stuck to my list even though the freezer full of pies was tempting! Apricot pie geez! So I got the RV antifreeze and spray foam and faucet. Ann was super knowledgeable and friendly and helpful. The younger guy stocking the shelves helped me get the faucet down and he was very nice as well. Another man was helpful ringing me up but needed Ann the register wizard to finalize my transaction. I felt good shopping here like a family owns it versus a big corporate monster! Thank you.

Date: Sunday, June 20th, 2024 Time: around 3:30pm…read more The hubby sent me out to grab filters for the wetvac. I know nothing about the wet dry vacuums, so he sent me with a picture if the filter. Unfortunately, he sent me a picture of the wrong thing which confused the person on the floor helping me out. Luckily, he told me the capacity of the wetvac and I was able to figure out what bag to buy. Ended up with the Craftsman 1 in. L X 10 in. W Wet/Dry Vac Filter Bag 5-8 gal 3 pc ($18.99). We did compare pricing to the DIY store next door and I think it was a dollar cheaper here? Not 100% sure but pricing was comparable. Very convenient since it's the closest ACE to our Tahoe place. REVIEW #3503

Staff is always helpful with good recommendations. Good selection and reasonable prices…read more Recommended

Friendly staff, an assortment of hardware and snow gear. We were in need of snow boots and my…read morebrother-in-law found a pair for around $50 and the employee said these are usually around $100.

Not a bad hardware store. They almost always have what I need or at the very least, something close…read moreto it. I've been doing a lot of landscaping and lawn care on the front of my house this spring/summer and the closest Home Depot to me is an hour or more, so I've relied on them fairly heavily this year. The customer service is usually good. I have encountered employees here before who were less than stellar but for the most part, they greet you at the door and are always willing to help you. The store has gotten better at organizing their displays over the years but finding what you need can still be troublesome at times. As stated above, the employees are always on hand to help you out. I do wish they would implement contactless payment (Apple Pay). Not necessarily because of covid but because it's how I prefer to pay these days and they are one of the final hold outs in town integrating this.

You know how it is when you are in the middle of a home improvement project and you run out of…read moresomething? Do you know what a challenge that can be when you live in a very small rural community and hour's drive from everywhere? Well knowing that there is a convenient, well stocked hardware store right here in town is wonderful. Our local True Value is huge and carries the most amazing variety of products for all types of home improvement. It is really like having a mini Lowe's right here in town but with friendly people who actually know where things are and how to use them. Not only do they carry the usual nuts and bolts and nails and tools, but they also carry arts and craft supplies. They also have a nice selection of seasonal items and decorative items. The store is open and well laid out. Most things seem to be shelved in logical groupings and if you can't find something, staff always know where to look. They are open seven days a week. Prices are higher than the big box stores, but the convenience of not having to drive for an hour makes it a great alternative.

Worst Ace Hardware I have been to Terrible selections…read morePoor customer service Lazy employees

Nothing more to say than "They By CUSTOMER Service Rise above all other's"! Simple is Best and…read moreUncomplicated!