I stopped in to grab some padlocks for my cooler. I needed to bear-proof it while staying at the…read morecampgound at Donner Lake. The staff was friendly and greeted me as I walked in. I was able to easily find what would work for me, and checking out was a breeze. This is an example of what small town hardware stores used to be.

Sometimes a quick hardware run turns into an unexpected test of patience. On December 5, 2025 at…read morearound 5:15 PM, a friendly cashier called the manager over because two clearance items were incorrectly priced. One item wasn't marked at all, and the other showed a $10 sticker with an additional 50% off. When I scanned the barcode in the Ace Hardware app, the item rang up as $2.99, so I kindly requested a price match based on Ace's own listed pricing. The manager entered the interaction abruptly, avoided eye contact, and loudly exclaimed "What the F***"--a remark heard by several customers in nearby lines. This was both unprofessional and unnecessary. He then insisted the online price was inaccurate and attempted to charge an incorrect amount ($31.99!!), even after I showed the product information. I ultimately ordered the items for in-store pickup at the correct price, but the situation could have been resolved quickly and respectfully in the moment. I've included a photo with the serial number so this can be reviewed by leadership and handled more appropriately going forward. The rest of the staff was excellent; the issue was solely with the manager's conduct. I hope future visits to this location reflect the professionalism Ace is known for.

This is the place for all your building material needs! From the moment you walk through the door,…read morethe friendly staff greets you and offers any assistance you may need with a smile. Whether you are a professional builder, or a homeowner in need of direction, the team at Truckee Tahoe lumber is there for you! They stock most every item you can think of, from hardware to lumber and specialty trims. If they don't have it, they will rush order it and assure you can get to building your project in the least amount of time possible. Their contractor sales team works hard to complete orders ahead of schedule, and the yard professionals are efficient and friendly, helping you load up and get back on the road in no time with your materials so you can get to work! They also have a design team, whose years of expertise combined with exquisite taste will make your dream home a reality, and well within your budget!Check out their door shop too. From sales to pre-hanging to direct delivery to your job site, there isn't a door shop like it in the area. This is a family run business, and it shows. After you visit one of their many branches, you'll feel like one of the team.

The best hardware/lumber business in the Tahoe area. We went in there looking for an odd-type…read more10-inch bolt of some kind my husband needed for our deck, and actually found it. We found the guys at the desk very helpful. When I asked for a particular type of large bracket, I thought the guy was messing with me when he said, "Let me take you to our Simpson room." In fact, they have the most impressive "bracket" inventory I have seen. It was, indeed, a Simpson room! Excellent! Nice people, great inventory. We are glad we found this place. We will be going back. I love finding what we need and being treated well in the process! I highly recommend this lumber/hardware place! AND IT'S LOCAL !!!

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

Kinda annoyed. First, I got a quote for a bulk lumber order which was fine, but when I ordered,…read morethey upped the quantities and changed the board lengths. OK - shrug that off. Then delivery came and the lumber was crap. Many warped board and split ends. Called them to get some replacement boards but they ghosted me. Unfortunately, I thought I was ordering from Tahoe Truckee Lumber Company, so it's partially my fault. All in all, deck is done, but it took far longer than I planned, not as nice as I hoped, and I have way too much scrap. I won't make this mistake again. Caveat Emptor.

As a carpenter, doing high-and home construction and remodeling in the area. I like coming to Tahoe…read moreCity Lumber when I'm there near there. They have a great selection of lumber that is high-quality and they tool and hardware store is so convenient and well stocked. They do stock a decent selection of hardwoods as well as your standard Douglas fir, framing lumber.

I've had multiple negative experiences with small engine repairs at this business. I will travel…read morefar to avoid using them for anything. Terrible work, not helpful when issues raised, look elsewhere.

They are super busy but because their that good. My Honda…read moreblower is running great again

Five big, bright and shiny stars for Alpenglow sports for helping me find and fit new liners for by…read morescarpa t1 telemark ski boots. I was having trouble locating and sizing new liners for these precious boots of mine and a place in Truckee recommended that I talk to Lou at Alpenglow because he really knows how to fit telemark boots. Well, I hustled on over, met Lou and within no time he fit me with a new set of Intuition liners for about 1/4 of what I would have to pay for new boots. Thanks Lou and thank you Alpenglow; I'll be sure to stop in for my gear needs in the future.

I didn't actually buy anything from here but I walked in looking for water to buy to refill my…read morebottle and someone behind the counter said they didn't sell any but graciously offered to refill my water bottle free. I am very appreciative of this kind of acts of kindness and if I needed something for outdoor purposes, I would absolutely go here.

This store has an eclectic and diverse variety of furniture. The store is not large but has such an…read moreinteresting variety of items. They did not carry the item we were searching for. There was also a variety of art and paintings here. I hope to go back and look through this store more. The employees were busy with other customers when we were there.

I wasn't impressed with your products. The price points to quality didn't seem to match. I got…read morebetter deals from Restoration Hardware. Wish you better health in the future!

Treasure everywhere and lots of people to help you find what you are looking for. There is…read moreliterally something for everyone here. Very nice team as well

An interesting shop with unique and eclectic furnishings and household decor. New furniture with…read moreindustrial and vintage vibes. My sister looking for a dining room table. She is considering one with wood top and metal (industrial) legs on wheels Looking for something unique... check this place out

Went in to Marty's appliance today. Marty sold us a Kitchen Aid refrigerator. So refreshing to do…read morebusiness with a honest business man‼

We live in Lake Tahoe and Marty's installed our Jen Air 20 years ago and then when it died,…read moreinstalled our new Kitchen Aid oven. They are the best. We did wait awhile for the oven and then there was an issue with the down draft, but that wasn't their fault. I highly recommend this company. The two installers were very polite and respectful of our home. I'll always recommend this company. Hopefully, though, this will be our last oven.