I want to call out Matthew Olsen for his fabulous support…read more Back in May, Stihl was running a "free battery deal with specific purchases. The details were confusing an complicated but the folks in the tool department and the store manager did the best the could. In the end, I had to register my battery with Stihl. They were supposed to send me my free battery in 6-8 weeks; they didn't. As a matter of fact, Stihl blew me off and said I needed to go back to Mountain Hardware. I reached out to Matthew. Despite the Stihl web page saying Stihl was supposed to send the battery, Matthew took care of me and aid he would deal with Stihl. It's a 25 minute drive, past two other hardware stores, to go to Mountain Hardware but, Mountain Hardware has the products and the people that make it worth the drive. Thanks Matthew.

I've come into the store twice, once last year and just this last week. Last year I came to pick…read moreup a pair of sandals (Tava's) for a reasonable price. I really appreciate the service I received last year while purchasing my sandals. The woman helping in the shoe department was extremely helpful and friendly, and guided me to the appropriate pair of sandals. It's been a year so she made a positive lasting impression. This year I picked up a hat with good coverage for my son's. Along with some souvenirs, my son wanted to bring home for his friends (Truckee stickers). Besides my positive experience, the store seems to have just about everything from grills, too fishing gear amongst other things that you would carry an Ace Hardware store. They also had a nice varying selection of said categories. At the checkout counter there was a younger girl who welcomed me and ready to answer questions, I bought my hat, and I was on my way. Thanks for the consistency.

This is the place for all your building material needs! From the moment you walk through the door,…read morethe friendly staff greets you and offers any assistance you may need with a smile. Whether you are a professional builder, or a homeowner in need of direction, the team at Truckee Tahoe lumber is there for you! They stock most every item you can think of, from hardware to lumber and specialty trims. If they don't have it, they will rush order it and assure you can get to building your project in the least amount of time possible. Their contractor sales team works hard to complete orders ahead of schedule, and the yard professionals are efficient and friendly, helping you load up and get back on the road in no time with your materials so you can get to work! They also have a design team, whose years of expertise combined with exquisite taste will make your dream home a reality, and well within your budget!Check out their door shop too. From sales to pre-hanging to direct delivery to your job site, there isn't a door shop like it in the area. This is a family run business, and it shows. After you visit one of their many branches, you'll feel like one of the team.

The best hardware/lumber business in the Tahoe area. We went in there looking for an odd-type…read more10-inch bolt of some kind my husband needed for our deck, and actually found it. We found the guys at the desk very helpful. When I asked for a particular type of large bracket, I thought the guy was messing with me when he said, "Let me take you to our Simpson room." In fact, they have the most impressive "bracket" inventory I have seen. It was, indeed, a Simpson room! Excellent! Nice people, great inventory. We are glad we found this place. We will be going back. I love finding what we need and being treated well in the process! I highly recommend this lumber/hardware place! AND IT'S LOCAL !!!

It's actually insane to me how this Ace has such poor reviews. The staff were well informed and…read moreextremely helpful. They spent probably 30 minutes with me looking for very specific plumbing fixtures for a complex problem I ran into. Better selection an inventory than Tahoe City. 5 stars all around. Thank you Secline Ace!

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

When i first started going 5 years ago, the people there were really gruff and unfriendly. (They do…read morelots of business with local contractors, and I suppose dealing with DIYers wasn't their favorite thing. But I am being charitable, since it is clearly a retail store.) There has been some staff turnover, and now the counter people are friendly. Tom, the chief paint mixer is good at what he does, and knows his stuff. That said, I go to the other hardware store in Tahoe City first, which is staffed well and is *super friendly*. I only head to this place when I need paint or other hard-to-find bits and pieces.

Kinda annoyed. First, I got a quote for a bulk lumber order which was fine, but when I ordered,…read morethey upped the quantities and changed the board lengths. OK - shrug that off. Then delivery came and the lumber was crap. Many warped board and split ends. Called them to get some replacement boards but they ghosted me. Unfortunately, I thought I was ordering from Tahoe Truckee Lumber Company, so it's partially my fault. All in all, deck is done, but it took far longer than I planned, not as nice as I hoped, and I have way too much scrap. I won't make this mistake again. Caveat Emptor.

Had an awesome experience purchasing a Stihl weed wacker from here. I had made up my mind on the…read moreStihl model weed wacker I wanted to purchase, but the nearest Ace hardware that had one in stock was in Carson City. I spoke with Paul in person and he went above and beyond to order the model I was looking for and even better it arrived in 2 days. Plus I would prefer to shop locally in town. Paul, thank you for your exceptional customer service!!

They are super busy but because their that good. My Honda…read moreblower is running great again

I'm currently doing the TRT (Tahoe Rim Trail) and immediately when I started I got bad toe blisters…read moreand had to switch from my beefy Lowa hiking boots to my basic Teva sandals. When I finally reached Tahoe City on Day 7 I was told Alpenglow was the place to go for a shoe upgrade. Not only did I find the perfect pair of Teva hiking sandals, I also got some blister patches. The two guys helping me couldn't have been nicer and I'll definitely be back. I was in and out in 10 mins. You guys are legends, thanks for keeping me on the trail. Tomorrow is Day 9 and I'll be finishing the TRT.

Five big, bright and shiny stars for Alpenglow sports for helping me find and fit new liners for by…read morescarpa t1 telemark ski boots. I was having trouble locating and sizing new liners for these precious boots of mine and a place in Truckee recommended that I talk to Lou at Alpenglow because he really knows how to fit telemark boots. Well, I hustled on over, met Lou and within no time he fit me with a new set of Intuition liners for about 1/4 of what I would have to pay for new boots. Thanks Lou and thank you Alpenglow; I'll be sure to stop in for my gear needs in the future.

This store has an eclectic and diverse variety of furniture. The store is not large but has such an…read moreinteresting variety of items. They did not carry the item we were searching for. There was also a variety of art and paintings here. I hope to go back and look through this store more. The employees were busy with other customers when we were there.

I was shopping around for window coverings for my house and Accent Window Coverings & Norwalk…read moreFurniture caught my eye from their bilboard located on South Virginia Street. As I walked into the store, I immediately noticed beautiful furniture displays. Among the displays were great textures, color schemes, patterns, shapes, and top-notch furniture that I would gladly buy for my home. I made my way to the back, towards the window coverings showrooms and found a wide display of shades, shutters and blinds. Out of three places I visited, Accent Window Coverings had the most to show. Mark was the salesperson that showed me and my husband around and answered all of our questions thoroughly. He did not hesitate one bit and clearly has the experience to guide customers through big projects. For our consultation, he went to my house and brought all of his samples in multiple bags. It was great having visuals, as it helped out greatly with putting the whole picture together. Mark is kind, professional, punctual, and a pleasure to work with. I cannot recommend him enough. Norwalk is a one-stop-shop for everything you need for your home: window accents and coverings, home furnishings, accessories, bedding, lighting, and floor coverings. Their company has been around for a while and it shows through experience. Hope you check them out!

You won't find better furniture or decor in Reno. Modern rustic style mostly. Very high qualityread more

i. bought a dining room table and chairs here years ago and it has served me well.! thought i…read moremight swing by again. and see what they have! will try soon. can't wait. thanks. joanne. .

We live in Lake Tahoe and Marty's installed our Jen Air 20 years ago and then when it died,…read moreinstalled our new Kitchen Aid oven. They are the best. We did wait awhile for the oven and then there was an issue with the down draft, but that wasn't their fault. I highly recommend this company. The two installers were very polite and respectful of our home. I'll always recommend this company. Hopefully, though, this will be our last oven.

They are rude on the phone after us buying 7 refrigerators and 4 freezers and a washer and dryer…read more If you used several different people to pick up and deliver your appliances, you have to guess the correct name of which pick up and delivery person might have picked up your appliance. Your name as a home owner and your address and your phone number is not sufficient. We've even told them exactly the number of the appliance and they say no... you didn't buy it here. We live in Smith Valley and um.... Yes. You have sold many appliances to us. We were hoping to buy more. Never again. Wow. Unbelievable