Excellent customer service. We originally reserved a 5x9 trailer in Carson City. Spoke with rep at…read morestore and confirmed he had one-way inventory. One day before we were scheduled to pick it up, get notified by U-Haul that we have to get it somewhere else. That somewhere else being 63 miles away! So came out here to the Ace to make the pick-up. Manager was exceptionally competent and the whole transaction went smooth and fast. Pissed at U-Haul for the inconvenience of having to drive so far to get the trailer, but very happy about end result, which had nothing to do with U-Haul. Highly recommend this ACE location.

I walked in 3 min to 5:00 . I picked out 2 colors which I already had samples of. The clerk that…read morewas assisting me was very nice. We went and picked out the semi gloss ,and I ordered 3 cans. The rudest girl ,that should be fired in my opinion said " We shut down our paint machine 10 min ago " She then told me I walked in 3 min to 5 as if I shouldn't be there. I asked for the managers name., and said I will call . But yelp is such a better way of voicing my opinion. Oh I'm so mad!! She then said a rude comment to me and told me to LEAVE. Absolutely the worst service I've ever received! She just needed to turn on the machine and do her job. By her (Renna )not having any skills in customer service ,she is hurting the business., revenue lost on 5- 21 was 3 cans of paint 80.00 , with brushes and tarps, 50.00 or more. This sale was lost out of pure laziness. I will drive to Fallon s Ace to buy my supplies.,1 hour out of town .

U haul I rented from there was one of the cleanest trucks I have rented.. very nice employees..read more

Was in th area & stopped in ta check it out. Looks like this hardware store has a lot of nick…read morenacks & I'll remember them! Ended up getting a soda!

Excellent store! Everyone is extremely helpful and if they don't have something will order it and…read moredelivery is free within Incline. Their prices are the same as Home Depot. They have great winter clothing, shoes and decor selection. We will always order through Ace and bypass Home Depot .

I cannot say enough good things about the service here. For over a decade, I've come here in the…read moremiddle of projects and always received excellent help and advice, and sometimes creative solutions when a specific product was unavailable. Yesterday, I started a project with zero planning and preparation (isn't that how it goes?) and midway through, I realized I needed to run to Ace for silicone sealant and to figure out how to modify my plumbing to convert a double-basin, double drain to a single. I was in and out in no time with the right stuff and had the sink installed and water flowing again in no time. I love this place specifically for the friendly faces who are always willing to help and actually know stuff. The Ace Rewards program and app are also great. When I'm not flying by the seat of my pants on DIY projects, I earn airline miles through the AA Shopping site when I order ahead online for pickup. Being in the mountains, things can get pricey, but I appreciate the fairly reasonable prices on the necessities here.

Unbelievable... This is one of the best stocked hardware…read morestores I've been to. It has everything that Lowes or Home Depot has along with a fun assortment of everything from gas lanterns to Fourth of July knickknacks. We were asked by three different staff if we needed help finding something. You can't find an attendant at Home Depot for hours. Fun store just to browse, but I bet they've got what you need also.

Friendly staff. All very helpful. Great asset to the community. I support this business often.read more

This Ace Hardware is conveniently located if I'm on my way towards the Pioneer Trail or on my way…read moreback home to Genoa. We're still on the Nevada side, but I'm long past any previous practice of looking for "solvents" that CARB has banned in California. Kingsbury Hardware often seems a little quiet business-wise, and the store appears to be on the small-side in terms of inventory. At the same time, staff have been friendly and helpful, and I find what I need.

I found my business, easily. It gave me the location, phone number and website!! It was very easy…read moreto use and informative.

Date: Sunday, July 28th, 2024 Time: around 11:45am…read more The hubby and I were on the way to Stateline, and needed to pick up some things for the house. There is a closer ACE location to us, but this was on the way, so we decided to drop by. I needed to get paint primer for the bathroom, and ended up getting Kilz Kitchen & Bath Interior Primer ($36.99 gallon). The hubs had actually gone online to see if they had primer before coming here, so we knew they would would have it. He actually needed to grab some plumbing stuff. What it was, I'm not too sure, but he ended up empty handed, so maybe they didn't have what he was looking for? This location is in a plaza, so plenty of parking. Tho we did have some issues getting out of the lot as a car just decided to stop in the middle of the path and block our way. We honked a few times and they just sat there. I finally got out of the car to tell them to move. They then went into a parking spot before I got to the car. Why they had to sit in the middle of the road, I have no idea. It was very annoying. Good ACE location. Patrons were friendly. REVIEW #3500

Drove across town because it said they are open in 6 on Sunday. Got there at 5:15 and they already…read moreclosed up..

I came in looking for a kitchen faucet as mine had decided to go bonkers... well lucky for me they…read morehad a stainless Delta one in stock and it was priced normally not overpriced for being available! I stuck to my list even though the freezer full of pies was tempting! Apricot pie geez! So I got the RV antifreeze and spray foam and faucet. Ann was super knowledgeable and friendly and helpful. The younger guy stocking the shelves helped me get the faucet down and he was very nice as well. Another man was helpful ringing me up but needed Ann the register wizard to finalize my transaction. I felt good shopping here like a family owns it versus a big corporate monster! Thank you.

Date: Sunday, June 20th, 2024 Time: around 3:30pm…read more The hubby sent me out to grab filters for the wetvac. I know nothing about the wet dry vacuums, so he sent me with a picture if the filter. Unfortunately, he sent me a picture of the wrong thing which confused the person on the floor helping me out. Luckily, he told me the capacity of the wetvac and I was able to figure out what bag to buy. Ended up with the Craftsman 1 in. L X 10 in. W Wet/Dry Vac Filter Bag 5-8 gal 3 pc ($18.99). We did compare pricing to the DIY store next door and I think it was a dollar cheaper here? Not 100% sure but pricing was comparable. Very convenient since it's the closest ACE to our Tahoe place. REVIEW #3503

Jerry in the lumber section so very kind and helpful. Very professional and knowledgeable. Thank…read moreyou for your help.

I came for a kitchen faucet and while they have a nice display their customer service was…read morelackluster for me. The lady helping me said they would price match then they wouldn't and she was leaving so then some other manager guy took over and it was pretty disappointing. Meanwhile the other items I had in my cart these two cashier women kept asking me if I was ready. No. I'm waiting to hear if I'm getting the fair price for a faucet or overpaying by $70 since it's here now. Guess what - they wouldn't match and I left! No sale. Bad energy for me.

Update 3/10/26: I made the mistake of going back to ask for additional cuts to a piece of wood I…read morebought before. Louie wasn't there so I took it up with a manager and we agreed the incident will be dealt with at that level so I'm not going to say what happened exactly but going back to this Ace was definitely a mistake.

Forgot how big this Ace is. It's huge. Good customer service. Helped me find what I was looking…read morefor. This is much bigger than most ACE Hardwares I have been to.

Item was shipped damaged, the said I would receive a replacement , they never contacted me I had…read moreto contact them 2 months later. They say it was shipped Not trusted

This company has the best goat hair brushes I have ever used. They will last a life time.......why…read moresuch bad reviews?