I had a somewhat difficult problem the metal bed frame i recently bought the middled leg was bowing…read moreout about to snap off on both sides. I ended up making 3 or 4 trips to this store. BOB helped me each time knowledgable and took his time. He was extremely helpful and i really felt like they cared about my project. I also witnessed BOB helping other customers while i was waiting. And he was just as great with them and caring and so i wanted everyone to know this is a great small store with wonderful people working their making you feel like family. Good luck on your projects..everyone ...

This Sparks neighborhood True Value hardware store fills the bill for building materials, tools,…read morelawn and garden supplies, paint, electrical, plumbing, key making, glass cutting & more. The store features quality project products at moderate, but competitive pricing. The staff is friendly & knowledgeable with over the top customer service. They take pride in servicing the locals in Sparks & Reno.

Mannnn I love this store! I love Ace hardware stores in general, but I'm in here probably 4 or 5…read moretimes a month? I live really close, so it's really convenient to pop in for a bag of wood or other little trinkets I may need. I'll address the staff issue first, I've never ever ever had an issue with any of the employees here. They've all been very nice, very accommodating and very helpful. And I don't think it's just because I'm a familiar face, I honestly think that's just their ethic. There's been quite a few times that they don't have specific things that I need, and all the other hand, sometimes they have what other big box stores don't. So it's kind of a gamble. Generally the things they don't have, are for one of our houses that is super old. I've been an ace rewards member for probably close to 20 years. I'm constantly getting discounts via the app and coupons sent through the mail, and I've also been able to compound all of my rewards points, with other special offers. One time I came in here and I bought $40 worth of stuff, and with all the discounts, and knocked it down to just under 13 bucks! As long as I continue to live in the area, I'll be continuing my regular visits at this Ace hardware! ***DISCLAIMER*** This pure, uncut, honest review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted, and litigation imminent.

The best hardware store!…read more Sometimes I can find the apecial things I need that NONE of the big box stores stock, like 36" watter supply lines for a bathroom sink! That staff is always on point, helpful, greet you, the whole nine yards of customer service. They have that down to a science. I try to go here and support the local ownership, and the pies are magnificent. Online ordering for delivery or pickup is polished and fast. Bix box stores, take note.

I love coming to this Ace Hardware! It's close to home and the employees are always so nice and…read morehelpful! They also have a good amount of supplies, which is very convenient when I'm working on a project and need an item quickly. The price is pretty comparable to their competitors, if not, possibly slightly higher but it's not a big deal for how close they are. I recommend Carter Bros!

We stoped in here for pie because we heard the pie was top notch... after looking at the…read moreingredients list I was bummed to see they used hydrogenated oils and will not be buying pies from them anymore unfortunately but the reason why I am giving such high stars is because of their nuts and bolts selection down stairs and the nice gentleman that helped us. My husband needed a VERY specific bolt for his motorcycle and after he tried a number of other places in town we were excited to have found it! Love this small but mighty hardware store and their great customer service!

I love that this True Value is so close to my work!…read more I often have to go to a hardware store to pick up stuff for work and I love that they are so friendly and helpful here. I have always been greeted as I walked through the door and asked if I needed help finding anything. They take the time and effort to talk you through your project and they will help you find what you need. If they do not have what you're looking for, they will point you in the right direction of another hardware store! They are really friendly and helpful. Never had a bad experience here!

This place is not too far from our home and has been very handy for those hard to find items…read morewithout running out to one of the big box stores. The service has been amazing with someone always stopping to see if they can help you find something or help find a solution to your problem. We appreciate their diverse inventory and friendly staff and convenient location. Prices are also very competitive!

I want to call out Matthew Olsen for his fabulous support…read more Back in May, Stihl was running a "free battery deal with specific purchases. The details were confusing an complicated but the folks in the tool department and the store manager did the best the could. In the end, I had to register my battery with Stihl. They were supposed to send me my free battery in 6-8 weeks; they didn't. As a matter of fact, Stihl blew me off and said I needed to go back to Mountain Hardware. I reached out to Matthew. Despite the Stihl web page saying Stihl was supposed to send the battery, Matthew took care of me and aid he would deal with Stihl. It's a 25 minute drive, past two other hardware stores, to go to Mountain Hardware but, Mountain Hardware has the products and the people that make it worth the drive. Thanks Matthew.

I've come into the store twice, once last year and just this last week. Last year I came to pick…read moreup a pair of sandals (Tava's) for a reasonable price. I really appreciate the service I received last year while purchasing my sandals. The woman helping in the shoe department was extremely helpful and friendly, and guided me to the appropriate pair of sandals. It's been a year so she made a positive lasting impression. This year I picked up a hat with good coverage for my son's. Along with some souvenirs, my son wanted to bring home for his friends (Truckee stickers). Besides my positive experience, the store seems to have just about everything from grills, too fishing gear amongst other things that you would carry an Ace Hardware store. They also had a nice varying selection of said categories. At the checkout counter there was a younger girl who welcomed me and ready to answer questions, I bought my hat, and I was on my way. Thanks for the consistency.

My 50 year old house had a 50 year old frost free hose bib. An internal part failed. Lowes, Home…read moreDepot, Ace, Amazon, none of them had a replacement. So I went to WNS and 1. even though it was covered with paint, they knew it was a Woodford, and 2. they had it. The place is clean, the parts men and women are friendly, the coffee is good. It's a great place. I'm also impressed by Woodford that they still make the replacement parts.

I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

The store was clean and orderly. We were looking for a specific item. The first employee sent us…read moreto the wrong aisle entirely. We found another employee that led us to the item. The women's restroom was clean and in good working condition. This is a nice store for locals.

I stopped in the other day for a few items I needed for a home improvement project. The employees…read morehere were all very helpful. Imran personally helped me retrieve a few electronic items. He answered my questions I had comparing a few items I was interested in purchasing. I made my decision and headed out to check out. The older lady working the checkout was helpful in guiding me to find where I needed to go when I first walked in. Lowes is my go-to for my home needs these days. They have great prices and great customer service.

We love our local HD! Jerry is our highlight here, he is amazing! The talk of the town! We went…read moreto buy me a new Milwaukee Impact Driver! lol. I love tools.

Rochelle t employees. Helpful and plenty of them. If they do not know an answer they do not…read morehesitate to ask for help. We had a heavy return and they helped unload the truck and brought carts for us to get what we needed. Return was quick (had the receipt). Instantly back on our card. Aisles were filled with merchandise with enough room to get thru with a cart. Well stocked with everything we needed.

We ordered an BBQ online and it came dented and scratched! So Home Depot took it back! Chris is…read morewonderful in helping us get it out of our SUV! Then my son found an Weber BBQ and bought it! So thank you for all your help

To be honest, this locations seems to have a lot of issues, especially with sanitation…read more I visited to get some parts for my toilet which they had in stock. It took a second to find as toilet repair is next to new toilets and separate from plumbing which makes sense. The service wasn't great, no employee ever spoke to me the entire visit, but I also didn't seek out any assistance and don't blame them for going about their work. However, I noticed a lot of birds chirping and flying around inside and a few products and places inside were covered in bird poop. I suppose this is an expected hazard when running a Home Depot, and I decided to go get some firewood and bird seed for my back yard. Outside the firewood and most of the products in the garden sections are severely weathered, worn, and are completely covered in bird droppings and seemed pretty disgusting. I decided to skip buying anything outside and went inside to get bird seed. When I approached the bird seed you could hear loud squeaking and I saw 3-4 mice eating all the bird food and jumping in between the racks. The bags had holes and there was seed and rodent droppings everywhere. I tried to see if maybe there was an untouched bag at the bottom but the entire inventory was also covered in rodent urine. Pretty disgusted, I decided to just buy the toilet parts and leave. There is no hand sanitizer anywhere and I stead of trying to go to the restroom to wash my hands I paid and left and got some sanitizer from my car. To be honest, this experience has definitely affected whether or not I would return, I probably won't until there is a bit better quality control with products and sanitation. The prices are good and the customer service is par for the course. They installed a new self checkout area which comes with more work for you and reduced staffing, but the products and quality has taken a nosedive.