We popped into Sargent's because our garage refrigerator died. We were immediately met by Steven. He certainly has old-fashioned customer service skills. He made us feel like he really cared about our dilemma. He was kind, funny, smart, and NOT pushy at all. He was also very patient with my indecisiveness. He quickly answered all our questions and without input, patiently allowed us to make our decision. Needless to say, we didn't shop anywhere else and made our purchase at Sargent's. Now I can hardly wait for my delivery tomorrow! I absolutely recommend! read more

I called Sargent's Maytag to make an appointment to have my freezer icemaker Check they were very prompt fellow that checked it all and said all I had to do is just push it back on and hopefully it it'll work and if it doesn't to call them back as my freezer isn't that old so that I had I didn't catch his name, but he was very good so I will be using Sargent Maytag again they have been located on Rock Boulevard for long long time so they're very reputable. They have a wonderful products so if you need anybody to fix whatever model you have or they can fix it. read more

I will forever call this place for all my appliance needs. All I needed was help pulling my refrigerator out from the wall to clean behind and Steven came out to help! He was able to come out in 10 minutes and cleaned it all up for us. Didn't hurt that he was nice to my dog and not bad to look at! read more

We have used Sargent's for 30years we have purchased used, new & had repairs done of various appliances. They warranty their work, they are honest & helpful. With my recent purchase I needed a refrigerator right away & luckily I was able to not only call but easily text & look over pictures to make an order & schedule delivery the next day! I appreciate the ease of the transaction & will continue to use them in the future! Thank you Samantha! read more

I had to get some parts for a repair on an appliance at work. I came in and the girl at the desk was busy with another customer. I could over hear her talking about warranty information and how they work with companies. She saw me come in and called for Kyle to come out and help me. He listened to what I needed and asked questions so that we could get my appliance repaired at work. He was absolutely amazing, knowledgeable and polite. I would recommend this place to anyone needing repairs or looking to buy an appliance. When the time comes to purchase appliances for home or work I will be back. These guys really know their appliances and service is top notch. read more

Daryl came out and fixed our stove! Was professional and courteous and explained the process. Highly recommend!!! read more

What amazing service!!! Kyle assisted us with expertise and saved us hundreds of dollars. The store was clean and organized and Kyle jumped right in to help us solve our problems. 5 stars is not enough. read more

Kenny and Joey were fast, efficient and informative while also being kind. fantastic service!

Sal from Sargent's came out and repaired our 25 year old Maytag dryer. Super friendly guy who was experienced and took care of our problem in no time! Price was more than reasonable, and even with all the snow out there he made it early. We've used Sargent's for over 25 years and they've always stepped up. Sal really represents them well. You can shop around, but you won't find a more honest outfit than this! read more

Made an appt. for 1 to 5pm. THAT'S WHAT I WANTED! Repairman called early in morning while we were asleep, then showed up at 10 am ringing my doorbell. The appt. was set for 1-5pm for a reason! He woke me and my son up, we were in our pj's and robe, no coffee, no shower, etc., and when I asked why he came at 10 his excuse was "that he had called me and I didn't answer". He inferred that it was my fault for not answering the phone! He put his equip. on my kitchen counter where I prepare food without asking. He never apologized for coming at a inconvenient time. When looking at my washer, which I told him was making high-pitched, screeching, loud noises on spin, he put it on spin and when it was spinning as normal washers do he asked me if that was what I heard!!! LIKE I AM AN IDIOT! I had to repeat five times that it was a high-pitched screeching, loud noise!! He never let the washer run through a a full spin cycle, and therefore, it never made the noise for him. I paid for NOTHING. He left without acknowledging he had upset our morning and day by arriving at the wrong time, and never said he was sorry. read more

I don't know why I am being asked to review this company since I have never done business with them!!! However i have heard nothing but good things about them. read more

I heard Sargent's Appliance ad on the radio [KKSF] so I decided call to schedule a service call for my 6 burner Thermadore range. I do a lot of baking so I wanted everything fixed up before the holidays. Some of the burners kept snapping and would not ignite and my oven was not level so my cakes were always burning in the back and undercooked in the front. The owner scheduled a service call. The technician called to give me notice so I did not have to stay home all say. He called to give me a window and arrived right on time within the 1 hour window. He was polite and very professional. The problem was resolved quickly and I was very happy. Just in time for the holidays! I highly recommend the company. read more

I called Sargent's about a leaking washer on Thursday. They made an appointment for me on the following Monday at 8 AM. I received a call from Sal at 7:45 letting me know he was on the way. He arrived a little after 8. Sal was awesome. Unfortunately, he could not complete the repair as the washer drum is cracked. Great service and an awesome tech. I would highly recommend Sargent's. read more

I used Sargent's Maytag over the past month to fix a Samsung dryer that had stopped tumbling. The technician who came out was stellar, his demeanor was professional, he was very courteous and explained to me his thoughts around the issue, showed me the damaged component and replaced it with a compatible part. When a reoccurrence of the issue happened they dispatched the same technician to fix it and I appreciated the fact that it was done with little hassle or even an upcharge since it was related to the same component that had failed. This was back in November. Unfortunately the issue occured again this month and I think the dryer has seen its last tumble so to speak. It's 10 years old. Might as well get a new one. I appreciate their teams support. I hope everyone who uses Sargent's has a great experience, if not better considering my scenario didn't end quite as expected. read more

Rude employee on the phone why service employees are scarce and then finally said they don't service my machine. No sorry, nothing

I purchased a Speed Queen washer and dryer from Sargent's. The sales team was excellent, and Kenny made the install flawless. I love my new appliances, and I love everything going smoothly from start to finish. I highly recommend this company. read more

Our repair tech, Daryl arrived on time, was professional and courteous. Offered sensable advice on repairs and future appliance purchase. Sargent's has my business from now on, for repair and purchase. read more

would be 0 stars if I could. Left me With a damaged door and not even a sorry. Don't let these people in your home. Read the waiver they want you to sign BEFORE you buy anything from them. They won't mention this waiver until they deliver and won't cover any damage they may cause to your home. Hopefully this saves someone the headache they have created for me. read more

My old washing machine died today in the middle of a full load of wash. That meant the door was locked, so I couldn't even unload it. I desperately called Sargent's shortly before they closed, but they couldn't sent anyone for several days. Without even asking whether I'd bought it from them (I had not, although I did buy a refrigerator there a couple of years ago), the man on the phone suggested I try unplugging it and plugging it back in. It fixed it! That is a decent, honest small business owner, one who will have all my future business. read more

Kenny, from Sargent Maytag, delivered my new washer & dryer a couple of weeks ago. He was TERRIFIC! I write this because my washer/dryer location is a tight fit, awkward to maneuver the machines in & out. It probably took twice as long because he was all by himself. And, all done with good humor. People at Sargent's were very patient with me, and helpful, when I was trying to make a decision as to what to order. Kudos read more

steven is awesome person oven glass part that fell off two years ago and I brought it in two years ago to fix it yesterday it fell off again. I came in. He fixed it again for me. No charge no questions. Thanks for being honest. read more

I was looking to replace a washer that failed after 3 years. I was not going to invest another 500 dollars to repair it. After a search on the internet I found these machines ( with the fancy circuit boards)are prone to failure. The sales person I dealt with at Sargent's was very helpful in what I was looking for in a dependable washer that would last for years like they used to. They also have rebuilt washers and dryers with a good warranty( without all the electronics).I highly recommend checking them out before you buy anywhere else. read more

Excellent service and very friendly. I will be calling them for any future appliance issues.

We were in need of a new washer as our fancy circuit board version died. We opted for an old-school traditional washer with an agitator. The young who helped us was wonderful. We discussed what was rebuilt on the machine and the warranty. He was super friendly and helpful. We purchased and returned later with a truck. He loaded the machine, too. I wish I had thought to ask his name. He made sure when we were leaving to thank us for the business and remind us that they would fix any problems with the machine for a full year. We came home, hooked it what and have now run 10 loads. The machine works like a champ! I forgot what it was like to actually get clean clothes from a washer that fills with water and doesn't lock you out. We will definitely buy any future appliances from them. read more

The measure of any company is the response when things don't go according to plan...I've been a customer of Sargent's for many years. Their service dept is honest & efficient (Sal is a great technician & company ambassador!) I purchased a new washer a year & 1/2 ago, & it stopped working properly. Sal was sent out, the problem diagnosed, part ordered; and the part still hasn't come weeks later. BUT...Sargent's provided me with a loaner, took my broken washer to the shop until the part can be delivered & replaced, then reinstalled at my home. I was also given the option of their paying for my trips to a laundromat. (Not for me, but thx anyway...) Great customer service is a vanishing concept-Nice to know there are still a few places out there that provide it. read more

I just had our drier worked on. Sal did a great job. He explained what he was doing. He was quick and efficient and very personable. thanks so much for the great service. Tony Macaluso Sparks, Nevada read more

To start I chased the deal and paid the price! Ditch the big box stores! Long story short and a lot of anxiety later I drove around the corner first thing in the morning to my local appliance shop and was greeted by Steve. He was very informative and very understanding of what I had just gone through. I explained that I was now restricted on a budget(because I wouldn't be refunded my money from the big box store for several weeks) and he was more than happy to still help me. After the incident with the other store leaving me with no dishwasher at all and only a gapping hole in my kitchen his staff was eager to get me scheduled for the next day. The young man who came to do the installation was so respectful and had a very professional approach. Very respectful and understanding people. I still have several more appliances to replace and I will not be going anywhere else but Sargents. Thank you all so much for helping me when I thought there was no hope. read more

Sargents Maytag - My BEAUTIFUL new dishwasher! - Appliances & Repair Near Me - Sparks, Nevada

Highly recommend. My Maytag washer wasn't working and I called to make an appointment to get the issue diagnosed. They were very accommodating and sent Salvador out to diagnose the following day. He was very prompt and diagnosed the problem quickly and efficiently. The service call fee was very reasonable. Thank you Sargents for your fantastic customer service! read more

They are so friendly and so helpful. I just bought a brand new washing machine from them. They also have recycled machines. I was very happy with how helpful they were in helping me decide without any pressure which machine was best for me by explaining the difference between the machines I was considering. Thank you and thank you again read more

I was referred to Sargents by Appliance Parts Company in Reno to see if they could repair my HVAC circuit board. Rather than making me come to the store they let me send a picture of the board. They quickly decided they could do the soldering and had me come in. I figured that I would have to leave it and come back but Sean did the repair right away. Talk about service! This simple, quality repair worked perfectly and saved me hundreds of dollars for a new circuit board. We'll have heat tonight! read more

The water and ice features of my fairly new refrigerator were not working. Sargent's got the job done in a timely and professional fashion. Salvadore was friendly and knew what he was doing. Also, they offer a senior discount, which was much appreciated. read more

Great business. Went in for a small replacement clip for dryer. No charge! They will be first I call for any purchase or repair.

I've never been excited about an appliance purchase. Usually I not only dread the expense but I dread having to decide WHICH thing to buy! I just purchased a washer and dryer from Shaun & Donnelle at Sargent's Maytag in Sparks. I knew I'd found the right place when I first talked to Shaun on the phone so I ran right over...and that's an event today, because we leave on a road-trip tomorrow and I should be packing. But it will take a month to get what I need, in a gas dryer. And I only had to give a $500 Deposit. So I needed to get this started. This is an old fashioned family owned appliance store. Its Awesome...but I will update this review after I take delivery, and can verify that I'm right about these people I had decided to buy the newly designed Speed Queen from a different dealer when the voice in my head reminded me there was a different dealer close in Sparks that I'd forgotten to call. So I checked Sargent's reviews...Please READ the NOT RECOMMENDED REVIEWS on Yelp to get the full picture of the type of people you can buy from HEREYou Know, people's first Yelp reviews usually get sent to that not recommended group pretty much automatically...My first review was...I think people were so happy with Sargent's that they wrote their first reviews and they are worth reading. And they carry a LOT MORE BRANDS...they just don't fit for me. What I wanted was the old original Speed Queen design with its bulletproof reputation for reliability, to use at a remote off-grid cabin where I cannot tolerate a breakdown! So I was less than thrilled that Speed Queen had changed their design. But the space I have available was designed for the OLD fashioned washer dryer SIZES . I thought I was stuck with Speed Queen just to make it fit. And I'm sure that would have been just fine! BUT GLAD I CALLED SARGENT'S because they carry the COMMERCIAL version of Speed Queen...exactly the same size...no lid lock...exactly like the OLD SPEED QUEEN with a FUNCTIONAL AGITATOR to really get clothes clean. I never heard of the brand but it's the #1 manufacturer of laundry equip in the world...my new washer and dryer are made by HUEBSCH in Wisconsin USA This picture shows Shaun plugging in the machine so I could see the controls light up and poke them. He had to drag a cord out! You will love buying from him! He also explained simple instructions on how to winterize the washer when we leave for the winter. That's another great thing about this design...Simplicity Check these guys out. If you don't agree with my review please message me! If you find this review helpful please VOTE read more

Sargents Maytag - Appliances & Repair Near Me - Sparks, Nevada

Not very good customer service skills. We've been doing business with Sargent's for twenty-five years, and that all ended this week. I was ready to drop $1500 in the store, but their arrogance and disrespect got in the way. So, RC Wiley got the money instead. I won't be participating in their going out of business sale either... read more

I called and spoke with Shaun. I explained the problem with my dryer. He didn't beat around at all...he said to bring in the part and he could "fix it now, better than before". I brought it in, he showed me the damage to the motherboard. He replaced/repaired the board while i waited (and i didn't wait long, he let me look over his shoulder). Brought it home, dropped it back in and dryer runs great. My family has used Sargents for many years and will continue to do so. Thank you! read more

Extremely pleased with the experience and knowledge that was provided to me. I had some misconceptions about how washers truly work and was provided just what I needed. read more

We have been trading with Seargents for all of our home and rental business appliance needs since locating to the Sparks NV area 5 years ago. As business owners ourselves we appreciate their professional, fair and thorough service as well as their willingness to work within our budget. Many thanks Hamilton Park Developers LLC read more

Best people to work with. Love talking to people that know what they're talking about. read more

I went to Sargent's to inquire about some appliances for my newly purchased home, and I was greeted by someone named Samantha she went above and beyond to help me with my purchases. She was very knowledgeable. I was amazed at how clean it was in their business. Do not hesitate on where to purchase your appliances because Sargent's is the place. I 100 percent recommend them read more

We have an older whirlpool front-loading dryer and one day it decided not to turn on. So my husband took it all apart and realized it was a relay on the circuit board. However, he wasn't sure if he'd have to replace the entire circuit board or just the relay. We contacted Sargent's Maytag and they were very helpful, Sean went above and beyond to explain what was needed to fix it and took care of it for us. Great service, and helpful staff. Our dryer is now back in action! We sure appreciate the great service. read more