Victor diagnosed and replaced the heater core in our Maytag dryer. He was very kind, knowlegeable,…read moreprompt and professional. Highly recommend!!!

Such a great 1st experience contacting Victor regarding my LG dryer issue. My dryer suddenly…read morestarted making a loud vibration noise but Victor was able to quickly diagnosis it as a worn/bad wheel and bearing, had the replacement part in his vehicle, and resolved my issue quickly. Dryer is working great, and my problem was resolved within 48 hrs of contacting him. Thank you for great service, Professional highly knowledgeable staff and fair prices.

I chose Washoe Appliance Repair for two reasons. First, was that he is close to where I live. And…read moresecond, because of the number of his 5 star reviews. He responded to my voice mail within the hour. We set up an appointment for the next day. He arrived on time and even gave me a text message to say he was on his way. The first appointment did not yield a solution to the problem with the Frigidaire side by side refrigerator because he could not test the sensors unless the unit had been plugged in for a couple days. When he returned two days later, he tested the sensors and found nothing wrong. This unit has a design flaw that allows water to spill over the "U" shaped fill tube into the ice maker. Once the unit was allowed to thaw, the ice build up went away and so did the noise. He only charged me for one service call. I think Servando is a welcome addition to the appliance repair field and he is my first call from now on. He is honest, knowledgeable, and prompt!

Fixed my fridge's ice maker quickly and changed out the electrical plug in my dryer when I moved to…read morea new home with a different outlet. Fast, knowledgeable and very well done. Highly recommend!

Searched long and hard to find someone to replace a BBQ ignitor. The owner, Chris, came out and…read morefixed it immediately. I will use this company for all appliance repairs in the future. Highly recommend them.

They were quick to answer the initial call through property management and confirmed the…read moreappointment with me immediately. I received a text with a picture of the technician that would be coming and time frame. Before the appointment I received a text that the technician was on their way. My concerns with the refrigerator were a strong chemical odor that lasted multiple days and continued after cleaning out the fridge and freezer. Sebastian was EXTREMELY thorough in pulling apart the refrigerator to diagnose. It took 45 minutes but he was able to diagnose the issue. Extremely professional.

My hand-me-down dryer went out a few months ago, and finally getting around to get it fixed. I…read moreshopped around for a few quotes on diagnostics, and this was the company with the best deal. Not only were they a good deal, I called on a Monday and they were out here by Wednesday. Chris the tech came over and the thing was fixed in about an hour and a half! He even made sure to let me know more about my mystery machine, that it had been worked on prior, what parts were changed, and let me know it was a good dryer. He even came with the parts just in case he could fix it during the diagnostic to avoid having to make multiple appointments. The appointment was fast, getting the appointment was easy and could happen in a timely manner so I didn't have to carry multiple loads to the laundry mat. I will be using them again as well as recommending them to my own friends and family. Great experience!

Communication is terrible and no care for anyone's time but their own. Had a set an appt with 2…read moreweeks notice. My wife scheduled to take the day off. Then the day before our scheduled appt I receive a call asking if we can reschedule our appt for another day because they were going to be in Tahoe the day we had scheduled. I stated no, we planned ahead for this and my wife is taking the day off. She said no problem, she will squeeze us in and make it happen. Conveniently the day of our appt I receive a call from Lindsay saying that we will need to reschedule our appt because the technician is out sick. I told her that doesn't work for us, we already took the day off for this and can't take another day off. I asked if they could send another technician during a different time this day and was told no, they only have one technician. I'd recommend using another appliance repair company that has more than one technician and that values your time.

We popped into Sargent's because our garage refrigerator died. We were immediately met by Steven…read more He certainly has old-fashioned customer service skills. He made us feel like he really cared about our dilemma. He was kind, funny, smart, and NOT pushy at all. He was also very patient with my indecisiveness. He quickly answered all our questions and without input, patiently allowed us to make our decision. Needless to say, we didn't shop anywhere else and made our purchase at Sargent's. Now I can hardly wait for my delivery tomorrow! I absolutely recommend!

My 50 year old garage refrigerator went out . Sargents got me a replacement and saved me $1500…read moredollars in one day. Smart, courteous and speedy . Much better than the major hardware stores.

I subzero went on the Fritz wouldn't cool. The refrigerator side considered buying a new fridge,…read morebut it's so perfect. I couldn't do it. I called Kevin at Tahoe Appliance. He came out on time diagnosed the problem. Got the part squirt everything away. All is good. Great job Kevin thanks again.

First off, Kevin answered the phone...amazing. He was able to come the same day to fix an ailing…read moredishwasher. He completed the job with little effort but explained all he had done and what he thought was wrong. After running it that night, if there were any other issues that may have been hidden, he told me to call him back and he would come out to fix it under the same service call. Now what else could one ask for? He will be the one I call in the future!!!

I am able to troubleshoot and fix many appliances myself, but my washer broke while full of water…read moreand I was not able to properly get into it's diagnostic mode. With it full of water I needed to figure thing sout quickly, called Juan and left a message and he promptly called back to schedule a diagnostic for my washer. I ended up having to reschedule and he was flexible and tried to get me in asap. When he arrived he was pretty thorough and able to explain the repair and needed part. He was able to locate the part locally and was able to repair it same day. Reasonable and transparently priced and he works quickly. A+

Juan was awesome. He was able to fit us in the same day that we called and fixed the problem. We…read morethink the price was extremely reasonable and he did a great job!

Bought a cute fridge refurbished. The light bulb has a short but other than that I Love My Fridge.read more

I would give 0 stars if I could. Stay away from this company…read more They installed the washer incorrectly using faulty parts. As a result, the hose blew off and flooded my property, causing significant damage. When I contacted them, they refused to help or take any responsibility. I now have to go through my insurance to repair the damage caused by this company. We wanted to support a local small business, but this is how they handle serious issues. STAY AWAY and save yourself the headache.

Very knowledgeable, good communication and saved us from having to purchase a new subzero !read more

They were referred by sub zero for our frig maintenance. I called on a Tuesday and Austin came out…read morethe next day. He went above and beyond what is the norm. He helped me clean and showed me how to do some of the things myself. Could not have had a better experience.

Excellent service from start to finish! Christian was professional, knowledgeable, and quick to…read moreaddress the issue. When he arrived, he was so friendly and willing to teach and explain what he was doing. Justine in the warranty department was equally fantastic and helpful throughout the process. I really appreciated their urgency, communication, and commitment to providing great customer service. I highly recommend Lake Appliance Repair. Ask for Christian!

I hired this company to repair a microwave and prepaid $180 for the initial service call. Based on…read morethe problem description provided in advance, the necessary replacement parts had already been ordered and were available when the technician arrived. Before beginning the repair, the technician advised that an additional $170 would be required to complete the work. Declining the additional charge would have meant forfeiting the initial $180 payment without having the appliance repaired. I authorized the additional charge, bringing the total cost to $350. Following the service, I contacted the office to request clarification regarding the additional fees. I was informed that the initial $180 service charge applied only if the appliance could be repaired without replacement parts. I was also advised that technicians have discretion to assess additional labor charges. These billing conditions had not been clearly communicated before the initial payment was collected. The repair involved replacing two plastic components, and the technician completed the entire visit in less than 50 minutes. When I raised these concerns with the service manager, he stated that the total charge fell within the company's "expected range" and declined to adjust the labor charges. He indicated that my feedback would be shared internally to potentially improve pricing transparency in the future. The manager also implied that other customers had previously been blindsided by unexpected charges. This suggests the company may already be aware of problems with its pricing disclosures, yet those problems remain unresolved. The central issue is not the cost of the repair itself, but the lack of clear disclosure regarding how charges are calculated and when additional fees may apply. If the company considers $350 an expected charge for this type of repair, that information should be communicated before accepting a substantial upfront payment. The technician performed the repair professionally, and I have no complaints regarding the quality of the work. However, the billing structure and lack of upfront disclosure created what I consider a deceptive transaction, leaving the customer financially committed before the full cost was presented. Based on this experience, I would not use this company again or recommend its services. Customers should request a comprehensive written estimate, including all potential labor charges and the conditions governing the initial service fee, before authorizing payment. Transparent pricing should be a standard business practice, not an improvement considered only after a customer raises a complaint.