Can you feel the power? Rolled into Outdoor Power and was super impressed. Two spots at one. One for service maintenance and another for new tool purchase. All the employees were great and extremely helpful. I'm an Echo yard tool guy as I've had multiple Echo yard products over 15 years or more that have never had maintenance or repair issues. I got some new parts for my brush trimmer to include air filter, fuel filter, and spark plug. Locally owned and operated business. Sweet store front with some amazing tools inside. Go get some Outdoor Power! read more

Outdoor Power - Feel the power of this 15 year old Echo brush trimmer! - Farming Equipment Near Me - Reno, Nevada

Craig and his team at Outdoor Power not only completed the repairs on my ride-on mower, they did it on time and at the agreed price. They called me to let me know what the issue was for my approval, and completed the repairs. Highly recommend them for small engine repair. read more

When I get work equipment that I need in a hurry this is the best place to go instead of waiting weeks when I order it online. They are friendly and help with my questions when I ask them. read more

Busy and short handed yet the customer assistance was exceptional. Craig answered phones, greeted incoming customers and maintained quality service all at the same time. I was given ample time to explain my needs for a chainsaw and also to ask about service on my current chainsaw. I went back a week later after deciding which saw I did want and again was rewarded with great customer service. I purchased a Husqvarna and asked how much it would cost to have my other saw looked at. Prices are what they are here in Reno, but it was hard to stomach the answer of $150 plus repairs. Thankfully the sales clerk asked what was going on with my saw and said, maybe it's bad fuel and the "fix it fuel" will fix it. 19$ later my old husky is up and running now as well. I think this associates name was Steve? Well thank you! It made my day when my saw fired up! I highly recommend this sales and service shop for any of your outdoor power needs. read more

Simply Outstanding in every way. Sales were a breeze. They set up my Ariens Kracken snowblower and took the time to teach me how to use it before loading it up. Bret was awesome. They are responsive to every question. HIGHLY RECOMMEND read more

Ron and Justin were incredible. They not only fit me in in the middle of a vey busy season they were incredibly pleasant and helpful. Great price. Charged me for a half hour labor when it easily could've been one hour. They made my day. Thanks guys! Great to see a well run business read more

I needed to replace the blade for my 10 year old lawn mower. My wife called here and spoke with the associate, whom located two blades, and put one on hold for us. When I arrived, the grabbed the blade for me. The cost was comparable with Home Depot and lower than Lowe's prices, neither of which carried the blade I needed. I know where I am heading when I need parts for my gardening/lawn tools. read more

I arrived about an hour before they closed, on Monday of the 2023 New Year Holiday. There had been an unusually heavy snow for Reno, NV a couple of days prior and everyone was scrambling to either buy new equipment, or have their equipment serviced. All I needed was to have the tire from my snow thrower reset to the bead of the wheel. I was expecting to pay for their time, and maybe supplies if the wheel needed a new valve. The shop was very busy, but I didn't mind waiting because it was my first time I'd been there and got to see all the products they had on display. They helped the customers before me, politely and efficiently until it was my turn. I handed my tire and wheel to the service writer, Kevin, I think his name was, who asked me to wait while he checked to see if the tech could do the work right then. Kevin returned about five minutes later and handed me my wheel and tire, which had been repaired. I asked him how much I owed him, to which he smiled and replied, "nothing, Happy New Year". Needless to say I was surprised, and asked if he was sure. He again stated there was no charge. I didn't know what to expect when I visited the shop, but I can tell you that they have excellent customer service, and definitely earned my repeat business in the future. I can highly recommend Outdoor Power! read more

I took my snow blower in for annual preventive maintenance and a small repair. It took three weeks to hear back. I got it back and noticed that parts I had asked to be replaced were just turned upside down. Fair enough, they said they had supply problems hence the delay. When it finally snowed I noticed it wasn't running well. The directional shoot would not turn, the engine was surging, and the scraper bar they had turned upside down was set too high. I had another company service it. I was told the oil had not been changed, nor had the spark plug. In essence they had flipped the skids, which are not designed to be flipped, and the scraper bar and replaced a shear pin for $300, and I had to transport it to and from. For the same price, I found another company to do the work competently with pick up and delivery. I don't know if this was an anomaly, but I won't be back, ever. Do better. read more

Customer service is not their forte. The guy at the counter was short with me and too busy to help me and in anyway.

Everyone there was very knowledgeable, friendly and attentive. Great costumer service. They are honest and they don't try to sell you things you don't really need. Highly recommended read more

Was quoted 20-25 for a simple fix and they just called it will be 51....and I won't use them again. Too bad cause I had some work for them

Great place to go if you like Husqvarna or Echo products. They also have a decent selection of arborist gear. The business owner is very involved and does his best to help me out when I need a hand with a repair. Kevin is also really friendly has helped me out a great deal with equipment over the years. They're also very involved in the landscaping and arborist communities. read more

Yamaha portable generator wouldn't start, despite my using starter fluid. They cleaned fuel tank, carb & adjusted it, checked the electrical and got it running again. Reasonable price for the work. read more

I shopped at Outdoor Power for years for parts and supplies and was satisfied. I took a Husquarvna Backpack blower to Outdoor Power to be repaired. The Diagnostic fee was $40 which they indicated would be applied to the cost of the repairs. Since the blower was 11 years old, I asked if the repair was too costly, could the $40 be applied to the purchase of a new blower. I was given a receipt that showed my account had a $40 credit balance. They called me a week later and said the repair would be $182. I felt this was more than I wanted to spend so I went in and tried to purchase a new blower. They gave me a quote on an Echo PB 265LN Backpack but only wanted to credit me $20 instead of $40. I objected but the owner was adamant so I picked up my Husquarvna and left. I won't ever frequent this store again. I strongly advise others to shop elsewhere. I felt they were dishonest and not the least bit trustworthy. read more