Shout out to Lenny in the paint department. I came into the store on a Thursday morning just before 8 AM cause I was walking through the paint department. Lenny warmly welcomed to me and asked if I needed help finding anything. As a matter of fact, I did. I explained to him that I was looking to paint my wood porch for my cabin and asked him what kind of paint stripper he would recommend based on the description of my porch and dimensions. He knew exactly what item to recommend, which was a gallon of Jasco paint remover. I graciously thanked Lenny for his help and he even removed his glove for a proper handshake. As I was heading to check out, I ran into a friend. As we were getting to the checkout together, the young man and the lady who were assisting with the self check out, both approached my friend for assistance. We both choked at the level of customer service this morning, but also appreciated it. A big shout out to the morning crew at the Redlands Home Depot! read more

The Home Depot - Hardware Stores Near Me - Redlands, California

Bad customer service. No help at all. This review is for the rental department. I was in there for a cleaner rental, but this location had none of the attachments for the machines. (why have them on display then?) Sales person was no help. And the lead Gary was even worse. Having a lead position you should go out of your way to help the customer find what they're looking for if your store doesn't have the product. Gary needs to be retrained on his leadership role. Mind you, he was not busy he was just in the back sitting down on his phone. Do better Gary. read more

When I think about the Redlands Home Depot, it hits hard because this is the Home Depot for me. I've built so many houses and completed countless projects with materials from this store, and every time I walk in, I'm grateful for the amazing staff they have. A special shout-out to the Pro Desk team. They always take care of me, know exactly what they're doing, and provide excellent service. They're quick and efficient, especially if you get there early around 6 a.m. before things get busy. Even when they're slammed, they do their best to keep things moving. As a Pro Elite member, this is where I earn all my points, and it's my go-to store whenever I need to make quick runs. The layout is convenient, parking is easy, and despite being crowded at times, it's always worth the trip. Big thanks to everyone at Redlands Home Depot. You guys have been a part of so many of my projects over the years, and I truly appreciate all that you do. Love this place! read more

The Home Depot - Paint - Hardware Stores Near Me - Redlands, California

Delivery of our new refrigerator was a great experience. They showed up on time, quick, clean and polite. I definitely recommend this service. read more

Swung by Home Depot - Redlands for a quick materials run... and left w half a jungle. Apparently, this location is where all the plants in witness protection go, bc wow, so many that my usual store doesn't have! Naturally, I blacked out and adopted a few leafy friends. The staff is super friendly and helpful basically the opposite of my Wi-Fi. The aisles were impressively clean. Oh, and miracle of miracles..... they actually had the exact light bulbs I've been hunting like Indiana Jones for three weeks!!! read more

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We've talked about this before: STOP SOLICITING YOUR CUSTOMERS!!! To quote a reddit user who is not me, but who said it way better than I could, "I'm already in your store, clearly on a mission to give you business, and then you have people come up and try to sell me HVAC maintenance services, etc." To the employee I just yelled at in the store, I'm sorry, but I'm having a rough go of it and the LAST thing I needed today was to be solicited. To the manager I just yelled at, who played dumb about what happened, I do NOT apologize. read more

Music in store was awfull 9/10 in the afternoon. Did not want to spend another minute looking for what I needed. Will order from Amazon. Will drive farther and shop at Lowe's in the future. read more

They charged $129 to deliver a microwave oven and install it. They wanted $50 to haul old one away, which I didnt pay. Delivery company took it for free. Disappointed in HD, purely a money grabb read more

My husband and I stopped by Home Depot to pick out a Christmas tree, and we had the absolute pleasure of being helped by Crystal. She was incredibly friendly, kind, and patient, and truly went above and beyond to make our experience wonderful. We've always gotten fresh-cut trees every year, but this was our first time switching to an artificial one - and Crystal made the process so easy and enjoyable! She took the time to show us different options, answered all of our questions, and helped us pick the perfect tree for our home. Her cheerful attitude and genuine care turned what could have been an overwhelming decision into a fun and memorable experience. Home Depot is lucky to have such an amazing employee who brings both expertise and holiday spirit to her work. We left feeling grateful and excited for the holidays thanks to Crystal's wonderful assistance. Thanks again for helping us find the perfect tree -- we couldn't be happier! read more

The Home Depot - Our newest Christmas tree! - Hardware Stores Near Me - Redlands, California

I wanted to rate and briefly mention the legendary service, and outstanding experience I recently had at this store (REDLANDS #8987), in the Blinds/Window Treatments section, with their associate SUHUEI QUINONES. She was the best!! She was so helpful and knowledgeable about the various products, and really took a lot of time with us, in finding what we were looking for. No pressure, no rush, and she was invaluable in terms of explaining what measurements to take, etc. Lastly, when there was a small unrelated snafu in getting the products initially shipped out, she was on the ball and calling us, when she said she would, with updates and information--so that was awesome and very appreciated. THANKS AGAIN SUHUEI ! ;) As for the rest of goings-on down there at that store, I think it seems rather fine, I don't really know. read more

Customer Service here is amazing. Everybody is friendly. I'm surprised because usually the employees at Home Depot are rude but here is the exception.. Good job management read more

The Home Depot - Garden section - Hardware Stores Near Me - Redlands, California

I rented a large dehumidifier from this location. The first man who helped me was very kind. Even though the machine was wet with a lot of water leaking, he was helpful and kind. However when I returned the large machine, there was a different man who helped me. He was very rude and told me to empty the tubing in the parking lot at 100 degrees or he would charge me the price of the machine. There was probably like less than 1/4 cup of water in the tubing. I stretched the 20 foot tubing out in the 100 degree asphalt. Mind you now I am a small 115 pound woman. He never offered to help me. When I was done he rudely came out and grabbed the machine, no thank you, no eye contact, nothing. He didn't even say I was getting my deposit back. Next time I'm going to Lowe's. read more

To be clear this is a zero star review... After shopping a miserable selection we just left a cart with about $250 worth of merchandise by the checkout area. The garden checkout was so crammed we went inside only to find out it's all self-checkout with only one over-worked employee anywhere to be seen. We'll NEVER use self-checkout - machines designed to put humans out of work. Seems this pos store has found a way to really reduce humans as employees and that doesn't work for us. We'll never set foot in this piece of crap store again. Which seems to be no real loss as it only has a two and a half star Yelp review anyway. Screw Home Depot. read more

Love the garden dept goddess (forgot her name, she orders your plants), she knows her plants and has help us plant the yard at our cabin. Also, all the lot helpers, they help load up my cart of tile, thinset, and heavy supplies, then load up them up in my SUV. Sad thing, they can't accept tips. read more

Went with my dad to get a Christmas tree and I was very happy with it, but the customer service was terrible considering it was not busy at all. The employees didn't even really talk to us when we said hello and just kinda sat there doing whatever. Honestly I was satisfied with my tree as always but the customer service is really lacking because the people didn't really help or seem to know what they were doing!!!! read more

I had an issue with our water heater and called to see if it was under warranty. Rose was the one I spoke to and was super kind and helpful! The next day we brought the water heater in, and we where helped by Nan! She went above and beyond for us her and her manager Sandy work together to resolve the issues my husband and I were having! You know customer service isn't always what it used to be, but these three women totally prove me wrong and are a great asset to the Home Depot team and great at the customer service part that they do! And I'm so grateful they were able to help us! read more

My husband and I are selling our home and we had to do a few minor repairs. We ask JD for some help and he went above and beyond. I've lived next to this location for 5 years and I've never had a better experience than the last two times I've gone in and had assistance from JD. That guy seriously knows his stuff! read more

Adding to my rose garden only. Only $21.99 a pot. I got two. I also bought 4 beautiful clay pots only $37 each. Gorgeous . read more

The Home Depot - Adding to my rose garden only $21.99. Gorgeous. - Hardware Stores Near Me - Redlands, California

Bring back the cashiers and hire more employees. Customers shouldn't have to work to get an item from your store. What happened to you can do it, we can help? Sounds like it's just your on your own these days. Good luck! read more

The service and selection at this home depot is amazing! They are very well organized and all the aisles are very clean.

Customer service is excellent. Today my hubby got grape plants and a flowering plant. Red grapes are flame seedless and the green are Thompson seedless. The Lantana New Gold (yellow) flower which was on sale for $2.50 will be an addition to my garden. Well it was a well spent afternoon after all , the trip to this store was for credit card payment only but hard to resist a bargain and a good deal. read more

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We recently came to Home Depot to find a particular plunger that has always worked for us. We walked around and looked down a few aisles trying to find it. Then this worker Dean approached us and asked if we needed help locating anything. Not only did he walk us directly to the aisle, he also made sure we found the specific one we wanted. It's nice to have someone show you and not tell you because the store can be difficult to navigate. We appreciate the kind service! The lines are always short and quick. I'll definitely be back! read more

The Home Depot - Hardware Stores Near Me - Redlands, California

Customer service is not good. I am a young 26 year old girl with no father in the home and went here to purchase products for our yard project. We live in a mobile home and get frequent notices for lawn care so now that I have some extra money I am working on our yard. I came here expecting customer service to answer some of my sizing questions and maybe give me some advice from a man's perspective given my situation and the guy Fernando was so rude. It seems like he was just trying to push me off to the garden department and didn't want to deal with me. Funny because he was literally placed in the customer service area. I would've expected better from Home Depot and assumed they would have the staff to make someone like me who is completely clueless to home projects feel a little welcome but no. Honestly will try another store next time. read more

Christmas tree! Went to look at trees. Employees are just sitting down at the entrance. Hardly any open trees. No one offering any customer service. Usually employees are walking around a tree lot opening trees ect. We left to go somewhere else to find a tree. They don't seem happy! :( maybe need new employees in the tree lot. Trees were reasonably priced. 70ish for a 6-7ft. read more

Located on the corner of Tennessee and Lugonia. There's plenty of parking available. We came by first looking for a good deal on a refrigerator, washer and dryer. We finally decided on their LG brands for all three. We're quite satisfied at the prices compared to other stores that we've been shopping at. We loved that they offered delivery and installation for their appliances. We truly loved the customer service by the lady who works in this department. My apology for not remembering her name, but she walked us through all the options and we selected what was best for us. Thank you for your excellent customer service! read more

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The service sucks, it's horrendous how long you wait in the phone just to get hung up on. I purchased a dresser online and it was supposed to be delivered to that location. Here I am a month later still no dresser. No one ever comes to the phone and if they do they put you on hold until you have waited so long (1hr) you just hang up. read more

Customer service sucks! Very rude, disrespectful, this is not customer service. They ask you a question and interrupt when I'm telling them the answer, repeatedly. God forbid you ask them a question, how stupid of me! Whatever happened to a smile when you're greeted, and asked, how can I help you? And want to help, it's your job, you get paid. If you don't wanna work in customer service, DON'T! I walked away, feeling like I'd been beaten! read more

I went in today with a DIY in mind for a planter box. I was assisted by JD over by the lumber area. First he asked if I needed any assistance. Then he showed me options and supplies to complete my diy. He was very helpful and knowledgeable. He recommended wood type for my project and even broke down the exact measurements. I say it's a diy but he helped with the majority. I really appreciate the customer arrive he provided. You don't see that anymore. It is obvious JD knows and enjoys what he does, refreshing to receive quality service. read more

The Home Depot - Hardware Stores Near Me - Redlands, California

Rocky was super cool and made my shopping extra easy. My husband sent me to buy his tools and I would have been lost without Rocky and probably would have bought the wrong things lol read more

I generally shop Lowes in Redlands, however, when I recently needed window covering my friend, talked me into Home depo. I was so happy he did that my sales person SUHOY was so helpful explaining helping me make decision. I've never had this experience at Lowes. At Lowe's, they make you feel like "buy and leave hurry up I'm not here to help you" and I'm just so used to that I never expected more. I recommend if you need anything window covering I don't know if she helps with carpet also, but I highly recommend go to SUHOY at home depot Redlands get a specialized experience. read more

The Home Depot - Name of the salesperson. - Hardware Stores Near Me - Redlands, California

We went to the Home Depot in Redlands, looking for a new toilet, we were approached by a very nice employee by the name of Jim, from the plumbing department. This gentleman was so very helpful and informative, and provided excellent customer service. Thank you Jim for providing above and beyond customer service, it was greatly appreciated! read more

The Home Depot - Hardware Stores Near Me - Redlands, California

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Great great service and great selection and yes I got the product I needed and it was a great value. The check out seems smooth and I am thankful that we have a great Home Depot in Redlands. God bless America read more

The Home Depot - I'm thankful for The Home Depot and the great service and great customer care and the great value. Keep up with the 5 Star service. - Hardware Stores Near Me - Redlands, California

5 stars for Kaylan in the lumber department!! He was so friendly and helpful even though I had a difficult & time consuming project. He was all smiles the whole time :) Excellent customer service! read more

Always do right by their customers and never let you down. They are always available via chat or text. Great job!

Service-couldnt get any service. They were called 3 times to isle 23, No one came. Needed wire cut. So to the person that worked that department and never came out and store manager for having incompetent employees You lost a least $1500 sale for that store. I'm happy to take my business somewhere else. read more

Moronic experience attempting to get them to DELIVER items ordered online,where free delivery was promised. They refuse to deliver it,and expect me to pick up 45 boxes myself..their system is ridiculous. read more

This store is the worst Home Depot that I have ever been in. The employees are not helpful, and they don't have a clue what they are doing, so they can't answer any questions. I had one employee help me when no one came after 3 pages for assistance. Her name was Sylvia and she worked in the paint department. She helped me find the power tool that I was looking for. Sylvia needs to be training the rest of the employees on customer service at this place. read more

My dad went to Home Depot yesterday and was looking for a specific space heater. He could not find it, he asked for help, and they told them all they had was what was out on the floor. He came home, my mom sent him back and I went with him. Same thing. We couldn't find the space heater, so I asked for help. The employees refused to walk over with us and help us find the space heater. I finally asked, "it says you have 40 in stock. What would happen if I went on my phone and clicked order for pickup?" The employee just looked at me and laughed and said, "I guess we'd have to find it. Wouldn't we." Then why not walk over with me and help me find it now? Why make me have to order it for pickup to get any help from you. Poor customer service. Also, they had 5 people assisting 5 self check out lines. What's the point? Home Depot isn't saving any money if they have one employee for each self checkout lane and I'm not getting an employee discount. read more

Customer service no so good Forklift guy don't help us Also, labor guy I always try to not go to this store read more

We shop here because it's convenient. We are doing a major remodel and will need at least 8 new appliances. I was really disappointed this morning. There were at least 8 employees seated or talking in the area. I was not greeted by a single one. I was not offered assistance. I sought out help. The unit I was interested in was discontinued. The employee did not bother to see if the newer model was available. I searched by myself and indeed found it on display. I'm guessing they don't work on commission because no one was eager to ask me about what brought me in today. Oh well, there are a lot of places to shop. Shame on the morning crew! No service stars today. read more