Update. They traded the bed and we had to make a purchase in their store I'll never go backread more

Shaun Porto and David Burnham were professional, helpful, and listened to our concerns…read more Unprofessional experience with Walter Caballero sold us mattress that we had so many issues. Finally we went back, and picked the right mattress. On delivery day 12/19/2025 the delivery guys - Jose and Juan came to deliver the mattress, and I noticed holes in the mattress. I declined the delivery plus they didn't bring the right base for the bed. I explained this to them. Jose started yelling at me in my home. I told them to leave my home. I called sit 'n sleep spoke with Shaun Porto explained what happen in my home. He was very understanding, and would take care of this matter. Next delivery on 12/20/2025 went very well with the right mattress and base. Delivery guys Cesar and Enrique very friendly and knowledgeable service. Tia M.

My husband and I were looking for a bed as we are moving in to our new place. We felt very…read moreintimidated with so many options. However, James facilitated the process and helped us very much in choosing a bed that not only fit our needs but our budget. We are very grateful and love our new mattress!

DeLaNonna in Big Bear charges exorbitant prices for horrible cocktails, they have a limited…read moreselection of alcohol, and for their prices they should provide paper toilet seat covers in their disgusting all gender bathrooms. Not worth going!!

Well after doing some research I've decided to go to banner mattress just cause I like the warranty…read more15yrs . Also I have 120 days to sleep on it and if I don't like I can replace it. Today no tax, no delivery charge, the guys will even take my old mattress and setup my bed. I am happy to go to banner Mattress and get my bed here. Eddie was professional and helpful. I recommend going here. They are not all the same. No bed sharks here. Happy guy..... Update: I got my bed and OMG I haven't had such good sleep in years. I have been looking forward to my sleep everyday since I got it. I use to dread sleeping. Thanks for making a cloud into a bed .

Went to this B anner Mattress for the first time and…read moreBarbette was a tremendous help!!! Very knowledgeable and helpful!!! She helped us find the perfect mattress for us!!! Will be back for the next one we need to purchase! THANK YOU!!!

Well we just went in on Sunday or Saturday and purchased a bed. To be delivered today July 22, 2026…read morebetween 1:30- 4:30pm. Then they told us best estimate was 6:23pm. It's now 7:19pm. Mind you... Everyday since we left Bobs after financing and shaking hands, they've been texting. Today is the delivery day. Haven't heard anything from these people at all. I had to keep calling. Now it's after hours. We broke down our bed frame and mattress/box spring and slept on just those. Frame outside for bulk trash. We're not young people. We're seniors. Over. 55! Sleeping on a box spring and mattress on the floor was rough for us because it's too low, with my husband having sciatic issues & me having knee replacements. No one has called today yet. They've closed as a matter of fact! Customer Svc offered $100 credit in the store, but the prices are already ridiculous! Our bed frame, head and foot board is outside! Mind you, our new bed frame head & foot board cost $1,300.00! Still no call. "7:43pm: Well look who's just arriving without a call???! Delivery!" Letting flies in the house! Not acceptable. So what will the $100 store credit get us ....???? A small rubber desk plant was $39! Not happy customers. My husband has to be at work @3:30am! They barely left after 8:25pm. Not a great impression to new customers. However our bed is comfy and nice. But it's our own mattress and boxspring. Frame is nice. Nice features. Overall wasn't satisfied with Svc.

We purchased a reclining leather sofa and recliner set 2 years ago with a 5-Year 'Goof-Proof'…read moreGuardian Residential Furniture Plan for $249.99. I submitted a claim that the center headrest portion of the sofa shows signs of wear. Guardian Protection responded that it is not under warranty due to normal wear and tear. Wear after only 2 years?? Very disappointed with Bob's Furniture and poor warranty and quality of furniture and will not purchase or recommend them.

Since we recently moved to the area, we were in desperate need of a mattress for our queen size…read morebed. After checking out several mattress businesses, we discovered "Mattress Discount By Appointment" via Craigslist since hubby wanted a cheap mattress but after actually visiting the business and interacting with the friendly owner Al, we left wanting a high class mattress as well as a sleeper sofa. Before entering the business , there was signage on the door saying that masks were required to go inside. Upon entering the business, we were warmly greeted by the store owner named Al. After being taken to the mattress showroom, Al asked us what type of bed we had as well as what budget we had in mind to spend on a mattress. After we answered Al's questions, he showed us a variety of mattresses and told us the benefits of each mattress as well as let us sit on the mattress to get a feel for them. In the end, we decided on an eco-friendly mattress as well as a couch that can converted into a sleeper bed for any company that comes and visits. Before leaving the store, Al said if we were interested in purchasing the items we looked at, he would text us a weblink to apply for store financing. Hubby said we were interested and we quickly completed the online application which was easy to understand and straightforward. We returned the next day and discussed the items we wanted to purchase before I signing the lease agreement. After signing the lease agreement, we decided upon a delivery date and time to have our mattresses dropped off. Al said to let him know if we needed to have the delivery time has changed. When our apartment move in time changed, I contacted Al and he worked with his delivery drivers to make sure our mattresses arrived in a timely fashion. The delivery men arrived with the mattresses and quickly set them up. We also purchased a sleeper sofa from Al and although he gave us an arrival date of Tuesday, we were pleasantly surprised to get a call that the sofa would be delivered the following day. The delivery drivers brought the item to our home and quickly set it up.Overall, my experience working with this business and its owner Al has been a pleasure and we will definitely be buying more furniture from him in the future.

The owner sells mattresses at an affordable price and seems like an overall great guy. Will go to…read morethis guy in the future and recommend others to him!

If I could rate a "0" I wouldn't hesitate!!! The delivery…read moreguy which Im assuming is the owner is absolutely a lying, rude THEIF!!! He sells JUNK and USED product as new!!! Please see photos of the "brand new" bed frame he had to TRY and hammer back into place. Didn't work. I was concerned it'd fall apart and he of course got smart. I told him he needs to make right. But, I dont hold.my breath!!

I went to their store and San Bernardino. It's about 10 minutes away from here. Worst decision ever…read moremade. I just moved here from Sacramento and spent $2300 in their store work experience ever no exchanges so I'm stuck with a dresser that don't match my bed. The original bed they bring didn't even fit the frame. It was sticky and had a lot of dust so heartbreaking wasted so much money in their store. Never again I'm trying to sell the dresser on marketplace now because I just don't wanna be stuck with a dresser, but I really do advise people not to shop here honestly and I don't like to write bad reviews on businesses, but please take this serious when I say do not shop at this store.

I'll be coming here for years when I first needed a furniture for my new home. I came here got…read moresofas beds for the kids cabinets and I've been coming here ever since they would work with you plus, we had no credit and we got approved. Sarah will take care of you like your family plus they do delivery and make sure you get your stuff on time. Great customer service and they have a lot of good prices love coming here. I won't stop coming here support your locals really recommend them here in the city of San Bernardino.

When I walked in, the lady at the desk was talking to a family that was probably buying furniture…read more Guys in a back room were chatting with each other. I walked around the Entire store, then walked out. No one ever came up to me to see if I needed help choosing furniture. The parking is bad.