we were trying to find an impossible to locate stihl lawnmower that is always shown unavailable to…read moreorder online. the yucaipa store miraculously had one in store and the store supervisor ramon was more than helpful helping us locate this mythical lawnmower and even placed it on hold for us to pick up. we made the trek out to yucaipa and wow this ace hardware i believe is THE only hardware store available in town so it has everything- all the hardware, gardening, even lumbar yard and stuff. basically a home depot. definitely the largest full-service ace i have ever been to. super well-staffed and friendly employees who are always ready to help. love this neighborhood ace! be sure to download the ace app and sign up for deals :)

By far the friendliest most helpful hardware store around. Ramon helped us with our paint colors…read moreand ac cleaner we needed. He personally showed us where everything was at all the while joking around with us. I don't think we have ever had as much fun at a hardware store.

The employees are as very helpful in finding whatever I need, whether it is a certain screw, bolt…read morepaint, and even stuff for my smoker.

I'll admit that I don't understand exactly how this little hardware store is both Ace and K & L. It…read morehas a big box name with a mom and pop feel. Employees don't feel "corporately trained"... in a good way. Surprising how much they fit into a relatively small space! I took a lot of pics for reference or I'd be here all day describing the variety. Favorite unique offerings include: - Bins of loose nails and screws that are so visually satisfying to look at! - Ability to make new car keys. - Old timey lanterns with oil and everything next to jam jars and such for canning. - Local sketch art on the walls as decor. - A vintage (in a not-on-purpose way) 7Up vending machine.

I had to redo my restroom and bought a vanity that was missing screws. I went to Home Depot and no…read moreone was available to help me. I decided that after 10 minutes I'd go to Ace. Once I showed upa gentleman came up to me and greeted me. I explain my situation and showed him the directions. He went to 6 different drawers and matched the parts I needed. He was attentive and friendly. Best experience I've had.

I gave them three stars because this place is a hit and miss sometimes sometimes you can go and get…read morevery good service and the staff working are very helpful but other times you go they can be extremely unhelpful or no one really available for questions. They typically have what I need at the store when it's not available at places like Home Depot so they have a pretty decent selection. The value of the items are pretty standard price or it can be expensive because they have items that you really can't find it at the major stores. overall, it's not a horrible place to shop, but it wouldn't be my first pick

Great customer service, readily available and knowledgeable employees. Good selection of product…read moreand not overwhelming.

I came in mid day with a coconut soda in hand and a backpack full of engine parts in need of bolts…read more Right off the bad an elderly man behind the counter starts telling me off for having a backpack, telling me I can't have it in the store. Now I understand the rule, but I'm clearly here to buy some bolts and I've got the means to pay. The whole store is empty and I'll need someone with me anyway to find the right bolts! But like some autist this old bugger just tries to tell me to leave the pack, with the parts, out side?! Buddy I'm here to get matching bolts!

We just moved here and found this little gem of a hardware store. The nicest most helpful people we…read morehave ever met! Thank you so much!!

Customer service was not great! It could have been better. I wanna say maybe a manager (female)…read moretried to correct my ask and when i told her it was for a sprinkler she looked lost and walked away. The sales associate that was helping me just couldn't grasp why i would even want a product. Just a tip; try not to make a customer feel like i have no idea what im looking for just bc YOU DONT CARRY THE ITEM! Crazy thing is a very helpful associate from ACE HARDWARE sent me to u guys bc SHE thought u would have more options in sizes. Bonus she new exactly what i was looking for and they did carry.

The reason I gave Cooley Hardware 5 stars is because on Yelp the store looked like an old school…read morehardware store including auto fasteners and hard to find springs. But I'm sorry to say Cooley Hardware is permanently closed. I really hope I'm wrong because I want to check this store out.

I think they're out of business. I've been by there several times looking for their great service,…read moreand the door was not open since I was in the area I went to????? I m not in liberty to say, but another hardware store close in the area where I was told that they had purchased a lot of their products and I found everything I needed, but I do miss that personal touch the old store have I don't live in the area anymore but whenever I need something I look for that store maybe one day I will be surprised. I am rated the store, a 100 when open

Incredible selection in service old school style customerservice in fact, the big box Home Depot's…read moreand Lowe's don't have anything on this place.

All the above felt like home Angel is on top of customer service experience game.! Very kind humble…read moreand honest

I have an older home and was having a difficult time finding some old style hinges for my kitchen…read moreremodeling project. After searching relentlessly online and in all the huge home improvement stores I decided to stop by Johnson's and just see what they had, they ended up having the hinges and everything I needed at a great price and the staff are super friendly and knowledgeable. I had ordered so many hardware parts online that didn't fit and wasted so much time and money going all over the Inland Empire and even OC looking for these parts. I couldn't believe the little hardware store in my town ended up having them the whole time. I felt pretty stupid for not visiting here first but now I know to just skip all the run around and come here. Since then I've become a regular at this store. Most smaller mom & pop type stores have way higher prices than the big box stores but not here, the prices are good and I always find what I'm looking for. I totally wanted to give 5 stars but I had to take off one star for the parking situation, it's parallel street parking only. If it's a busy time of day then there is no parking close by and I have to either skip it and come back later or park way down or across the street. I've also gotten trapped in a space with idiots parking too close in front and behind me. Besides the parking deal everything else here is 5 stars. I'm a biggie on customer service and this place blows all others out of the water. They're great.

Great place great service. I was looking for some nuts at Home Depot and they didn't have the right…read moresize Johnson had the right size and several different types. Then I walk in there and I see that they have all these rubs and marinades sauces and I'm like a kid in a candy store and I buy a bunch of rubs because I smoke a lot of meat and fishand my turkey for Thanksgiving. This place was awesome.

Best service I ever had. Workers always say hi and if you need help they ask. Unlike ace hardware…read morestore on 5th street that never says hi and even say thank you when you purchase something. I am a veteran and I like service that is welcoming. Thank you

Best Customer Service. Helpful, kind and helpful . Happy to have you close when needed Thanks.read more

I wanted to rate and briefly mention the legendary service, and outstanding experience I recently…read morehad at this store (REDLANDS #8987), in the Blinds/Window Treatments section, with their associate SUHUEI QUINONES. She was the best!! She was so helpful and knowledgeable about the various products, and really took a lot of time with us, in finding what we were looking for. No pressure, no rush, and she was invaluable in terms of explaining what measurements to take, etc. Lastly, when there was a small unrelated snafu in getting the products initially shipped out, she was on the ball and calling us, when she said she would, with updates and information--so that was awesome and very appreciated. THANKS AGAIN SUHUEI ! ;) As for the rest of goings-on down there at that store, I think it seems rather fine, I don't really know.

My husband and I stopped by Home Depot to pick out a Christmas tree, and we had the absolute…read morepleasure of being helped by Crystal. She was incredibly friendly, kind, and patient, and truly went above and beyond to make our experience wonderful. We've always gotten fresh-cut trees every year, but this was our first time switching to an artificial one - and Crystal made the process so easy and enjoyable! She took the time to show us different options, answered all of our questions, and helped us pick the perfect tree for our home. Her cheerful attitude and genuine care turned what could have been an overwhelming decision into a fun and memorable experience. Home Depot is lucky to have such an amazing employee who brings both expertise and holiday spirit to her work. We left feeling grateful and excited for the holidays thanks to Crystal's wonderful assistance. Thanks again for helping us find the perfect tree -- we couldn't be happier!