The aisles are almost always cluttered when I visit. Shelves are stocked, but the overage just hangs out in the aisles. They do have what I'm looking for at the time of my visit. The staff are friendly and checks in regularly. Accessible parking and entrance. read more

The Home Depot - Holiday decor - Nurseries & Gardening Near Me - Phoenix, Arizona

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The worst of the worst. For two weeks the company scheduled a delivery and when the day came for the delivery upon checking what window of the day it would arrive, I was told it was not scheduled for that day. A new delivery date was scheduled and again, no show. Wasted all day waiting. 4 times. read more

Since I was in the area I decided to check and see if they had the red pigment color to add to cement. My local HD by my house is always out of it and I have to special order it. This location had plenty so I picked up a few bottles to bring home. read more

The Home Depot - Color for cement 2023 - Nurseries & Gardening Near Me - Phoenix, Arizona

BEWARE when renting from them. You make a reservation sign there contract and then it's not available. No follow up or follow through on rental. Went there to be told not available. Still kept my money on hold and still haven't been released. Do yourself a favor and rent somewhere else. very unprofessional. Just do yourself a favor and go to Lowes. I went cuz they usually have good customer service but not at this one. They don't care read more

I was looking for plywood to go under my sink. Jose and another young man pulled a sheet down from the top shelf. Jose took it to the cutting station, while walking back I saw the pre-cut boards ‍ and cheaper might I add. Instead the big board he cut the smaller to size I needed. I apologized for the inconvenience he did it without attitude or hesitation. THANK YOU!!! read more

Horrible. Here is a perfect example of how inept this store is: For months their website said they had 1 gallon jugs of Windex available for sale... They even listed the isle and bay.... Unfortunately for two months straight every time you would go to that aisle none of them were for sale and you would ask an employee where they were and they would tell you oh I'm sorry they are up top and we need to get a pallet jack... Two months! Even after management was notified they still didn't fix the problem... Go to Lowe's and save yourself the headache, their website shows exactly where things are and you can walk right in and pick them up and save yourself the headache read more

The Home Depot - Crap hole - Nurseries & Gardening Near Me - Phoenix, Arizona

Marissa in the paint section was so kind and went above and beyond to find the lacquer we were looking for! Thank you!!

I stopped by yesterday to grab some quick supplies. I wanted to go in and out. Using the app or website prior too or during your shopping is a must. I was able to see if item was in stock and exactly where to go. I knew what isle and what bay. No wandering around the store lost or hoping to get help from someone. Not that their employees aren't willing to help. I don't know why I haven't done this recon sooner. Yes you can purchase online or via app but if you made your list and you checked it twice why not know exactly where to go or even wonder if it's in stock. As far as the service I received at the register it went smooth the cashier was super amazing, handsome, fast and well dressed. (I used self checkout). There were no lines and employees to assist. read more

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We don't shop much in Home Depot but this store is just as any other location. There's plenty of parking and their garden section is well maintained! The staff is friendly and some are not as knowledgeable but they find someone who is to help us. The bathrooms are also well kept! We usually go here for the Kids Workshops! My kids love it and the staff that runs it is amazing! They're really sweet! The kids get aprons with their names on it, they get a wood project to make, you can paint it afterwards (or take it home to paint which is less messy) and you get a completion certificate and a pin once you're done! Highly recommend this program to everyone! I'm only knocking one star off for the amount of people asking you if you have work for them. There's also a hot dog stand outside by the lumber area on the weekends! read more

The Home Depot - Kids Workshop - Nurseries & Gardening Near Me - Phoenix, Arizona

Just one question: WHAT THE HELL? Visiting here on a Saturday afternoon -- likely the busiest day of the week. We were ready to drop $100+, but the lumber was rotten garbage and there were four open checkout lanes for approximately 50 people in line. And, of course, dozens of orange vests just standing around, twiddling their thumbs. Home Depot is, simply, the worst. read more

I rented a vacuum there the vacuum cleaner was defective. Didn't work most of the use. The employees at the rental area wasn't friendly at all. I most likely won't be coming back to this location. read more

Went in to get some stuff from the gardening center and I left literally injured because the worker could not be bothered to help. I would describe this place as... the opposite of helpful. I'd rather go to a forest, cut down a tree, and process the lumber myself than ever enter this festering center of pain and suffering. I need to go home and stop the bleeding on my arm and focus on never coming back to this place. read more

Thank you ALEX for helping us with the biggoooo skeleton ! You made my moms day! We appreciate you.

To Manager Eric. I was at your store today 5 minutes before 8 pm and your entrance doors were locked. There was an employee inside the store pushing carts putting them by the front entrance door. When he saw me he said we are closed. I told him It was only 7:57 and I had 3 minutes. His response to me was " I don't lock the doors". If a business has posted hours you should honer those hours. I only had an exchange that would have taken me less than 5 minutes to exchange! I called the store after I left and the manager on duty told me the doors were not locked and he was the only one who could lock the doors, basically called me a liar. Check your camera. The doors were locked before closing time. Bad for business. read more

Thank you Claudia and Jan for helping me navigate the pro department. Your customer service has been exceptional and you went out of your way to help me understand it better. Thanks so much!!! read more

My mother purchased a custom double security screen door for her patio. We ordered at the home depot store #0455 at 7333 W McDowell RD, Phoenix AZ 85035.The installation was not done in a proper manner we are not please with it & now we are being charged over $600 just to have it removed. I've spoken to the manager Claudia her #623-873-5322 she didn't seem to help much with the situation, only said that they don't deal with this type of double patio doors. I responded why they didn't take the time to explain the installment of this type of patio security screen doors? There is a HUGE gap where anyone can reach through and unlock the door which defeats the purpose of a SECURITY screen door. There is no point in locking it. The company that did the installment is R.F Installations. I am their daughter & don't want them to get over charged for something they weren't at fault. I will consider the possibility of putting a complaint to the BBB. I would appreciated if you can respond back to me asap.  08/28/2021 THANKS read more

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RIP STEVE one of the greatest Human Beings I ever met in my life. Years and years I went to this location for my Plumbing parts because there was a very nice man who worked in Plumbing departments named Steve. He helped me no matter my plumbing problem. Last time I saw him he actually guided me step by step putting in a complete bathtub in a 1930s house in downtown Phoenix that had original CAST IRON plumbing. This man was a life saver. He honestly saved me 1000s of dollars by giving me the confidence to to do the job 100% by myself. Sometimes I would drive back and talk to Steve 6 times in a day. He always calmed me down and gave me my options. He was an angel. He truly had a heart of gold. Well about 4 years have gone by and I really haven't had any plumbing problems. Till yesterday that is. I had a pipe break under my bathtub in the house I live in now. I ran into some odd problems so I headed to Steve's home depot. I was talking to a worker and I said I wish I could call Steve. Well I found out that Steve died 2 years ago. I am going to be honest this one hit hard. You don't think you can form a bond with a worker at a local Home Depot, but you can. This man was one of the most amazing persons I ever came into contact with my entire life. God Bless Him and his family. I wish I knew their names to send my condolences. BTW I finished that plumbing job in about 10 hours by taking Steve's advice years ago. Just keep chipping away at the job and you will fix it. Thank you Steve you will be missed. I know you were looking down on me from Heaven yesterday. I felt you brother. God Bless. read more

Nice I didn't even make this mess yet I waited for an employee to come and ask them if they help clean up the mess they got an attitude if North a mess I told her I'd help clean up the mess just give me the stuff still got an attitude got yelled at by a staff named Lori working in customer service rudest ever being a good customer read more

The Home Depot - Nurseries & Gardening Near Me - Phoenix, Arizona

0 stars if I could! The worst store I have ever been to. Disorganized and mismanaged! cashier Arlene is completely unprofessional and rude. Instead of admitting she didn't know there are two names for trees (common and botanical) she accused me of changing the sticker on the pot (because there were two labels one on top of the other, at some point well before I arrived they dropped the price on the tree and put one label on top of the other and the tag on the branch of the tree had the botanical name instead of the common name) , refused to call the manager when I requested she did the first time, refused to call for back up for a proper price check and when another employee came she didn't ask her to check either. Then she tried to skip me in line in the middle of ringing up my items all because she didn't know how to look up the tree name on the register. The common name and botanical name displayed on the receipt by the way. Utter chaos! I complained to the manger Abigail about Arlenes degrading and unprofessional behavior and ignorance in the garden department and was met with a slew of excuses Arlene's inexcusable behavior, for Abigail's disorganized and mislabeled store and Abigail's failure to come in a timely manner when I made repeated requests for a manager to come be side her employee was why out of line. I will be canceling my credit card with Home Depot and only shopping at Lowe's from now on. Just despicable! read more

I purchased a tool box online, the toolbox was in stock at this store. I went to the store to pick the tool box up and they told me I had to wait 2-3 hrs , before I could leave with the toolbox. I told them to refund the amount back to my credit card and that they just lost a customer for life !! Luckily I live even closer to a Lowe's store, no more Home Depot purchases for me !!!! read more

Don't believe Home Depot price match policy. Just bought a patio umbrella for $99.99, later found the same umbrella for $59.95 on Amazon. Home Depot used every technicality to not honor the price match. Then they wonder why Amazon is putting so many brick and mortar stores out of business. read more

I needed to move a couple of items from storage. Only available truck was quite larger than I wanted. So I rented it. ZACH IN RENTALS WAS AWESOME. He was FRIENDLY, PERSONABLE, UNDERSTANDING, PROFESSIONAL. He helped me with moving the truck from the parking spot and helped park it back when done. Why? Because I asked. Did he have to. Most likely not. Whomever returned the truck parked it in a way that made it hard to reverse out of. All I can say... ZACH WENT ABOVE AND BEYOND normal customer service. THANK YOU ZACH!! read more

I will drive a few miles over just to skip this store. They cant keep their shelves restock! Even though i check the app and it says 100+ available on site. Only to be told by their associates to go to another location cause they wont do crap about getting the item you need. I know hispanic people are hard working but these people working here are as lazy AF. Shouldn't get a star cause costumer service is non existent. read more

Worst customer service! Couldn't get any help here. Waited and waited while employees just walked right passed you. I just left and went to get my floor stuff at floor and decor instead. read more

I used to love Home Depot. It was my second home. I am renovating an older house and I just like collecting tools. Of course I had their credit card also. That was until I tried to return 2 Christmas gifts I had received. I talked to customer service prior since I was not given a gift receipt but they were completely unopened in the shipping box from Home Depot. I was told that was no problem. I came in to get store credit and purchase the tools I needed instead but they had other plans. They dug their feet in and would not provide any customer service. I had spent almost 10k per year there but this 150 dollar exchange was worth losing a customers to them. I closed the card and I wrote their customer service dept. I even sent a letter to district manager but apparently retaining customers is not important to them. BUY FROM LOWES INSTEAD. read more

I purchased a $300-overkill-for-the-size-of-my-lawn-but-I-want-the-best lawn mower from this location. The first, and only, time it worked was the day I brought it home. My second use I had to buy a spark plug/fuse for it and LOW AND BEHOLD, for the third use I had to do the same. Rather than keep a faulty hunk of junk (Toro, by the way) I took it in tonight to return it. I was promptly ridiculed to my face (they didn't realize I was the customer for the lawn mower, standing right there) and I got to hear the guy from tool rentals GRIPE GRIPE GRIPE about how busy he was. Well, sir, I came home and tried to mow my lawn in between my TWO JOBS AND VOLUNTEERING but I realize that you, Home Depot Tool Rental Man, are quite stressed out. Anyway, they agreed to return my funds onto my Home Depot card (that has a zero balance) and then told me that it because it was over 30 days (I do not see this on my receipt anywhere, thank you!) that I had to have store credit. So, you sell me a POS lawn more with a BS return policy and then want to give me store credit so I can buy more garbage from your store? I think not. Thank God Lowe's always builds right across the street from you guys - I'll wave my middle finger from their parking lot. read more

We purchased vinyl flooring from Home Depot and Lizeth from customer service was amazing, she was helpful and very knowledgeable about the product and services they offer. She went above and beyond to answer all of our questions and make sure we got the best price by checking for any extra dicounts home depot had to offer. Thanks Lizeth! read more

I hate being accosted every time I pull into the parking lot. Doesn't happen at Lowe's or Ace Hardware read more

The Home Depot - Nurseries & Gardening Near Me - Phoenix, Arizona

I only recommend this location because of Manager IRA 1 I had my receipt, my debit card I paid with & new Items in hand & I couldn't exchange & pay the difference for the correct item because of no ID 2 I spoke to corporate who relayed my issue to Ira who in turn did an over ride & gave me cash back for items I purchased 5 months ago. The exchange was declined rudely by Priscilla ontiveros & her manager. I ended up getting correct items from across the street Lowe's In the end Ira gave me a full Cash refund which I in turn put towards a new compressor It was the principle of the whole situation why I wanted a refund. read more

Many of the employees were rude and didn't answer my question one of the employees was very helpful and find what I need and even continued helping us when we had a lot to do she is the reason the five stars read more

This is a shout-out for Antonio in the tool center. We rented a moving truck for a couple of hours & upon my return I accidentally left my iphone in the truck cab. When checking the truck's return mileage & fuel level Antonio spotted my phone. Handed it right over. Good guy & a credit to this location. read more

Let's start by saying this, I called 13 minutes ago to speak with management today about my dads experience and they left me on hold for about 14 minutes before disconnecting on me. My dad just suffered a stroke and his throat was paralyzed. At times he gets choked up and needs to spit. It happened to be in the store which he would have cleaned. A manager confronted my father and said "hey what did you spit on my floor floor" my dad explained his situation, the manager stated that was no excuse, you don't spit on my floor and get back because "I'm not the one" being very combative when my father attempted to apologize. He tells my dad "I'm not the one, big man get back" my father is 59 years old and has a numb left side of his body, why would a manger try and fight a man that is suffering from a stroke? Little man syndrome? My father left the store and decided to go back and apologize. When he went in to talk to another manger and apologize he walks up to my father and says "don't play the victim" that's disgusting, you could have used a rag. Sometimes when you are suffering from a stroke things happen, my father would have happily cleaned it. I work in customer service and this is a disgrace. How would he had treated my father if he was white? There was no empathy, no professionalism what so ever. I come from a customer service background and this is unacceptable. Why would you belittle someone and assume they want to spit in your store without identifying what is really happening? Lack of leadership or lack of training. I will be following up with corporate and filing a formal review with the BBB. While I am here, let me show you what customer service is all about. " Hey sir, I seen you spit up are you okay? Would you like some water? Would you like to take a seat? How are you feeling? These are questions you ask instead of being a prick on a power trip. I only wish that was me today rather than my father and I can guarantee you that would not have happened the way it did. read more

I purchased flooring here. When I went to pickup my order part of it was the wrong color! This was a Friday and had schedule for install with an outside company for the following day. Well I asked for the correct flooring to be shipped next day delivery and they said that was not possible! I had to wait 2.5 weeks to get the correct flooring. I had to cancel my install due to this. Well 2.5 weeks go by and I get a call and I'm informed my floor has came in, great, as I thought, but she informs me it's damaged and if I want to come look at it!??? Why!?? I go in the next day to look at the floor and they are frustrated with me as this obviously has been a long process. They just wanna know if I'm taking it or not. If I do then I have damaged floor. If I don't then I wait another 2 weeks. They said they could do nothing for me because it's not their fault.. well I was compensated $10 for my troubles.. $10!!! When I purchased 800sq ft of flooring!! Maybe it's just this location, but I would not recommend making big purchases as there's no accountability if something goes wrong and then you're screwed. read more

Called and was told they had clear con-tact paper. First of all, if you work in "kitchen" you should know the brand con-tact. Showed up and it took 3 employees to take me to the con-tact section and I was then told they did NOT have clear. They all walked away talking about how they were going to get drunk tonight ... They DID have it ... I found it on my own ... read more

DO NOT USE THEIR TOOL RENTAL DEPT!! Horrible, I was told by Dinah at rental dept who's apparently been there for 20 years that she would help me out and put that I checked out a rental a day later then I did and told me to return next day and I would be charged for 24hrs instead of 48hrs. Instead I show up at the day and time she told me to return it and instead of paying $66 and change they tell me I owe $190 and change. Ridiculous that they state it doesn't matter what someone tells you or wrote on your invoice. It's a time contract and just charge your card. I will be disputing the charges on this. Also they didn't seem to care that there was two employees standing next to her when she told me this that could verify what I was stating. Apparently they thought I would just make this up out of no where. Only reason this gets a star is because it's needed to post this review. read more

Avoid this location if you can. Came here to pick up some tracking, paid, and upon trying to load it into my car, I realized it was just a couple inches too long.. So I came back inside and asked if anyone there could cut it for me, and the employee told me "sorry, we don't have anything here to cut that evenly." I explained it wouldn't completely fit in my car, hoping he would suggest an alternative or help me in some way so I wasn't stranded in the parking lot.. Instead he stared at me blankly. So I walked out and asked another employee if he could help me tie the trunk down and secure everything, and then he told me he "had no idea how to tie anything down and would grab his manager." Ten minutes later I am finally on my way.. Thankfully someone was there to finally help me out. read more

Nobody asked us for help including the greeter. 3 employees walked right passed us without offering to help us, expected more for a Home Depot. Giving 3 stars only because the store had alot of stock on the product I was looking for. read more

My husband had his vehicle stolen from their parking lot while he was in the store looking for items for his client! The truck has all of his toolboxes bolted unto it, and so now all the tools are gone along with the truck! We are just devastated! Police were called. Home Depot could really careless to know what happened, and appeared to be quite uncooperative. There are tons of groups of people hanging out there... beware!!!! read more

Would you look at that. A collective 2 STARS for this location. I get to be part of the unsatisfied collective group of patrons irritated by this location. So we had a mechanical failure with a piece of equipment and needed to rent one from Home Depot. My crew is on the west side of town and we are on the side of town. We don't have any problems with the Eastside Home Depot's excepting our money but this location has their own set of rules they must follow. We rent equipment all the time, and I'm not just saying that. We are knee-deep in their computer service with nothing but exemplary rental history. This location has decided that you must have credit card on site to rent anything so they severely inconvenienced our company by making my technicians come all the way back to the east side of town which caused our job to be delayed an entire day. We tried again the second day to rent a trencher and this time we had the company credit card on hand. We rented the equipment, got out to the job site and determined we couldn't use it due to condition of the ground so we took the trencher back and they tried to charge us a $200 fee for not cleaning it even though we didn't use it. Looks like this location needs a serious improvement in management. Hopefully Home Depot gets their stuff together if they value their customers especially contractors who spend a lot of money with them. I will be highly reconsidering my spendings with this company and I will encourage other contractors do so as well. Hopefully a loss in income will make this corporate giant reevaluate their business plan. read more

Home Depot is usually pretty good. Not this one. The customer service is usually awful and the cashier lines are rarely ever open. Unfortunately I have to go to this one for work and I leave frustrated every time. read more