I just wanna say that i am SO grateful home depot hires people that are SO easy going... my MIL had about 10-12 things to get and i asked one if the co workers there named "Casey" and she was AMAZING!! She was SO attentive so helpful in so many ways! She was creative and gave us ideas and even though we felt like we were taking most of her time she was all about us while also taking care of other customers as well but we felt like she was paying attention to every detail and we were so happy and fulfilled after we left! Do yourself a favor and look for "Casey" you will NOT regret it and all your questions will be answered! Also another employee that helped us along the way was "Brittany" i hope im spelling it right but she was also so sweet and attentive she showed us ideas and products that we didnt know wed end up needing and bought those and they actually worked! Im so grateful everytime i go into home depot. if you go SERIOUSLY? Ask for "Kimmy" shes also the first one ive met there that gives 1000% customer service and "Casey" and "Brittany" they are the BEST!!! Thank you home depot for making my trips so much worth it! I keep coming back because its my second home away from home. P.S Sorry for the long review but all of those words were necessary. Lol read more

Asking a guy like me if I recommend a Home Depot is like asking a 7 year old if he recommends a candy store. I've been shopping this location for years as I use to live very near it and now it's on my way to and from a lot of the time. Always in stock, and actual helpful employees at this location. In fact, the person I asked a question of where something was, she might not have walked me to it (she was on the phone with what sounded like a customer) she did tell me the idle, the bin, and about how high up it was, like on what shelf, and THERE IT WAS! I really appreciate a place where people actually know what they are doing. read more

The Home Depot - Hardware Stores Near Me - Mesa, Arizona

This specific review is for Alessandro in the Kitchen Design department. He helped us design and order our custom cabinets for our recent kitchen remodel. He did sucha. fabulous job and we really enjoyed working with him. His overall knowledge and insight on kitchen design is second to none. You could tell he's a popular guy as there was always some before or after us waiting to see him. We had not even realize dit, but our family members has also worked with him and had an equally great experience. The cabinets were recently installed and everything turned out better than we imagined and though we are not 100% done, we are so excited for the final outcome. We definitely recommend and had a great experience picking out the fun features, add-on/s, details and everything in between during this experience. We did find calling directly was the best way to reach him. We utilized email a couple times, but seem best for document sending or sharing and less for communication or discussion. read more

Ordered Replacement Windows 7 count. They installed 1 tearing out the inner walls wood framing by wrecking, hammer and hands. Left site with the rest never heard of them again. Had to dispute the fee with my credit card company. The window they did install screen is ill fit , told do not warranty it unlike when sold online measurer came out stated it was. I would not recommend this place for anything as street store on Dobson states it was an online order they have nothing to do with it. Online Distict Manager only states "next week" whenever addressed any matters. Probably had anouther contractor install and replace this window leave it at Dobson store with photo and start a Small Claims Court for the 25% down on full job . read more

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Home Depot is where dreams come to die. Looked for a basic item. Phone coverage was not working in the store so I could not get a call through. Eventually found a pleasant staff member who directed me to the correct area. I was looking for a certain size, the two elderly employees deep in conversation blocking 1/3 of the area Reserved for that item did not break their conversation or their eye contact with each other until a young male customer left (after excusing himself and having to reach behind them) and after I had been present long enough to read through the inventory on my own. Why were they there? The topic of their conversation was "scheduling time off." I am so over this particular store. Took a gamble and stopped today as I was passing by and nothing has changed. Two stars because I was able to find parking. Gee, I wonder why?! Ugh. read more

Most things usually go well. Love the garden selection, and digging thru the hardware area.

I read Home Depot's comment about my review. There is nothing left to say except I wasted over one hour talking to the delivery company's representatives (three of them on two separate days). The patio blind finally arrived on August 1 but had I not been so determined to find the thing, and had the delivery company not been so concerned, I am convinced I would never have seen the blind! I deeply resent paying Home Depot for this product and their unwilliness to try to find it for me! I have ordered four patio dining chairs as well as this blind in the last few months. On each occasion there has been a problem and my orders were not received as scheduled. In addition, I purchased a refrigerator which has had problems twice (once after a Home Depot authorized warranty person came out). I am now having to pay someone else to fix the thing! Done shopping at Home Depot!!!!! read more

I have ordered online and bought direct from this store many times. The service and quality of product for home were both excellent. It's my go to place moving forward for all my home improvement needs. read more

Not directed at this store specifically, but the Customer Service. Extremely bad and rude. I can't get any valid explanation for why I ordered a refrigerator on 10/8, was given a delivery date of 11/7, but received a text at Noon on 11/7 that delivery is rescheduled for 11/12. CSR was condescending and unhelpful read more

Just did one of those lifetime purchases and bought a new water heater for $550. They didn't have very many brands to choose from so I went with a standard electric water heater. Nothing fancy, just enough to do the job. I was quoted $3k from my plumber but this was a new water heater that's state of the art where it pulls the hot air into the system to heat the water. Pretty genius idea, espfor hot AZ garages that get upwards 120°. That shared, I called Home Depot installation line that's on the box to get a quote to install it and it's going to cost $999.99. Outrageous highway robbery for installation service. Theres no way someone would pay that costing double the actual heater itself! Looking for other options to get it installed now. I wouldn't go with home depot with their service charges being so high. read more

Garbage. Most of the staff avoid actually helping anyone. I wouldn't recommend getting appliances delivered from this location. I waited over a month for a washer and dryer. Driver wouldn't unbox or install even though it's his job. In all fairness it was more the delivery company that HD is locked into a contract with. No one knows where anything is anymore. Seriously, I've spent nearly 20 minutes trying to find the right tool/material because these dumbos are absolutely useless. They hired a wino and put him in charge of Lumber. When I asked for assistance with a project he literally said "Google it. Or watch YouTube." Yup. That's the Home Depot Promise. They treat customers like shit. I saw an elderly gentleman get bounced around until he exploded in frustration and the assistant manager did absolutely nothing to try to deescalate the situation. He just stood there and told him to go online. I could hear the other staff making fun of him as he stormed out of the stor read more

I bought the toilet that says you can flush billiard balls. I've had it a week. I go pee 3 times then flush to save water. I use 3 sheets of tp per use. That's all it took to clog. 9 pieces of toilet paper. I can't afford to get a new toilet because labor costs too much. So thanks alot giant corporation. Enjoy my money that took me a week to earn while I have constant issues with this toilet for as long as i live here. ​ read more

Every time I order a curbside pickup here they never want to do their job and bring my order out. I sit here and wait for 20 min for someone to bring my item out. Just 1 thing and they cant even do that. And then when you try to call the store to let them know youve been waiting for your curbside order, they dont pick up their phones at all. Horrible Home Depot do not come to this location, always issues. read more

Absolute waste, when it comes to their Saturday kids workshop. Multiple times now I've been turned away, even if I call ahead and I'm told that there are enough kits left over., some bean counter (most likely not a parent) there thinks they're going to get ahead by requiring parents to register every month, but instead they lose business and build animosity. read more

Cindy was AWESOME!! I ran into Home Depot tonight to get some 'sink clips' and Cindy was stocking in that aisle.... it is definitely HER aisle. I asked her where they were and she knew EXACTLY where they were. In fact, something was covering the box and she knew EXACTLY where It was SUPPOSED to be, moved the item covering it and there they were! Wow! read more

I can't believe it but I was ripped off by Home Depot using the tile contractor. They never completed the work, they left my house is total disarray. My family was showering in a bathroom with only the sub flooring. They never finished the work, one excuse after another. After 6 months from the time i paid and the work was still not done, I cancelled the project. Heidi at Home Depot who is the liaison between the customer and the contractor, gave me a "refund" of less than $200 when I originally paid $2300 up front. They nickel and dimed me for things done and even things not done, such as reinstalling my toilet. My toilet was literally sitting next to my bed at that time, it was never reinstalled but I paid $150 for it according to their itemized bill. I contacted customer service, never heard back from anyone. What a scam. I used to go there weekly for different items but never again. I hope they enjoyed my $2000 they stole from me because they lost a customer for life. I go to Lowe's, Walmart or I order from Amazon. Home Depot was greedy and now they'll never get any more of my money. read more

Home Depot is the best! They are always there for us when we have projects to do. When we moved into our new home we were there almost every weekend picking up lights, wood, nails, paint, you name it! We recently went and bought plants for our front and back yards. Home Depot has a ton of plants to choose from for both the inside and outside of the home. Living in Arizona, we need plants that can withstand the heat in the summer. You can find a plethora in the garden section. The staff is very helpful. When I'm looking for something and ask for direction, I always find a staff member who is happy to help me. They take the time to walk me to the correct aisle and they show me what I'm looking for. Just a tip, if you need to return anything to Home Depot, make sure you take your receipt! read more

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I'm a teacher (culinary) and I need fresh basil for a recipe tomorrow. 3 stores nothing. Home Depot had teeny plants with about 10 leaves on each one. BUT, they had this awesome one in a demo planter. I asked the manager if he would dig it up for me and he said yes! and no charge. Ask and you will often receive #homedepot #RedMountainHighSchool #perseverance Neil (tall redhead) rocks! My faith in humanity is in tact and I have a new love for this store! read more

Their ProReferral contractor damaged my toilet when they performed unauthorized work, which ended up costing me $100 to repair. It is unfortunate that a contractor with numerous negative reviews slipped through their standard vetting procedure. After leaving a negative review, a Home Depot representative called me today to rectify the situation and to let me know that they really do appreciate my business and that they don't want to lose me as a customer. Going forward, they have renewed my confidence and loyalty to Home Depot. They assured me that they would investigate the matter on their end. Thanks, Home Depot! read more

The price match guarantee you see on the HD website is a flat out lie. I have texts from HD chat saying they will price match I go into store and am told by store manager and regional manager it's up to store and they won't do it because it will "ruin their numbers". I call and email corporate who now say they won't price match even though the dealer they are matching is all new, same model, and authorized. I get offered a $200 gift card??? I declined the gift card because that isn't the point. Their price match is deceptive and misleading But I went to the LOWES on Higley and the 60 and their manager had no issue on price matching. So in the end I got taken care of by a manager and company who stands by their price match guarantee. read more

The Home Depot - Home Depot misleading price match guarantee that they don't stand behind - Hardware Stores Near Me - Mesa, Arizona

Customer service to actually help you has been garbage here. I only needed 3 10 inch strands of 10 gauge wire. They have it all locked up so you can't grab it by yourself if you wanted to. Waited for csr to be done, he looked at me twice and took off. Never came back. Looked 5 rows over and 5 rows the other. Nobody around. A rep who worked at the front saw me looking around and called someone to the isle. 15 mins later I was still waiting impatiently. So I just put all my items I was gonna purchase and left. Went to ACE... probably start going there since these folks can't seem to get there shit together. Always out of basic items as well. read more

Mike in the electrical department was extremely helpful today. I needed an 80 amp breaker, he knew his inventory and that he didn't have what I needed. He took the time to do a computer search to see if it was available at another store. Ultimately I had to get it from Amazon because is was not available from Home Depot but it is effort like Mike's that will keep me coming back to Home Depot. If you would have had the part there would be 5 stars. read more

If you are debating whether you want to be a Home Depot customer or a Lowe's customer, let me just give you some insight information as I have used both and been part of their credit card rewards for pro. I understand that in online ordering there are sometimes delays, but I can say with certainty, that at least with Lowe's I was provided updates along the way when my order was late. Home Depot on the other hand continuously did not give me any updates. I had to constantly reach out for assistance on my order. They never contacted me even when they said they would reach out to me with a resolution by end of week. I had placed an order for delivery with Home Depot mid February that I was supposed to receive within two weeks and after two additional weeks of constant outreach, and being told multiple things about where my order was (such as it was lost. It was in transit it was delivered to another address) they finally were able to tell me that my order had been canceled but didn't provide an explanation as to why. I was never made aware of the cancellation as my order still showed as pending via the app. What I had purchased was on a promotional price which I asked them to honor with an additional 10% off due to all the struggles and problems. After saying they would provide me the additional 10%. They did not give me that when they re-ordered And they refused to go back to get the percentage off they had promised me. The associates I talked to were rude and condescending and not helpful in the slightest or apologetic to the situation. I have been in customer service and been on the receiving end of an angry customer, and I can say, without a shadow of a doubt, I was not rude and I did not yell (this was all through messaging) but my frustration was at an all-time high. Home Depot doesn't care about their customers in the slightest we are a dime a dozen and they don't aim to please at all. They're just trying to get the product out the door and shut you up as quick as they can. read more

I am 69 y/o and NOT a handyman by any stretch of the imagination. But this location seems to have the most knowledgeable staff of all other big box hardware stores in the area. They can answer all my questions, suggest tips on getting a task done or recommend in a very friendly way if I should have a professional do my project. There is one employee that is in my opinion a SuperStar in both his general knowledge of handyman stuff and AMAZING in his customer service skills. His name is Don. He is I'm guessing over 60, thin and a fast walking energizer bunny type guy. He takes customer service above & beyond what's expected. So if your all thumbs like me, seek out Don & he will help you figure out your project needs and offer great tips! read more

To be clear: I like this Home Depot. I go to this location a few times a month. But today I had a run in with a lady in appliances that thew some anti-vaccination/conspiracy shit at me that blew my mind. Her words were: "The Australian truckers are striking and blocking the roads because they don't want to get vaccinated -- it's becoming a requirement for them by their unions. They are turning into a communist country. So, there are delays with appliances right now. The same thing might happen in the US too. Children are being ripped away from their families to be given this bio warfare vaccine." She was a nice, pleasant lady overall. But what the hell? It left a pit in my stomach that people can be this dense. Get vaccinated like you do with tetanus, polio, hep B, MMR, varicella, etc. This one is no different. Home Depot... if you're listening... keep the conspiracy shit under control. Educate your employees. read more

This is my new home away from home. I just recently bought a house in the area that needs some TLC and I'm so lucky this place is right down the road. This is a huge store with the best customer service I've ever had at a HD. No matter what aisle you're in there's always someone there who is willing to help. I've never been in there without someone asking if I needed help or had any questions. All the associates are knowledgeable in their dept and if it's not their department they're quick to find the person who is in that department. They're always willing to look up on the top shelves if a peg is empty and they do it with a smile! This place will definitely impress and I will be back for all my future home repairs. read more

Older woman in appliances is very disrespectful. When I asked her if she could ask a manager if I could purchase a floor model she called him and said that I was very upset and beginning to cause a scene, (which was completely false she just didn't like that I wasn't taking her word for it) she said this on the phone directly in front of me. Very bold and disrespectful lady. I laughed because I was so surprised by her bitterness. Luckily another customer saw what was happening and told me to go down to Conns. Because they're having a sale, went down to Conns and was very satisfied with my experience. read more

I'm giving this location 1 star due to a recent experience with Home Depot's price match policy. They need to sort a few things out and make it clear that Home Depot online and Home Depot stores are essentially two separate companies. The reason I say this is because they will not price match a table saw ($749 in store) to their $649 online price which was presented to them as proof. The manager gave me some ISP cache nonsense explanation. I shouldn't be able to order this product online for $649 and have it delivered next day to my home but I have to pay significantly more to get it at my local store. Sounds like a logistics issue, don't make your problems your customers problems. I'm now a Lowe's customer, hope the $100 discrepancy was worth the thousands lost. read more

The Home Depot - Hardware Stores Near Me - Mesa, Arizona

Me and my dad came to this location on 9/21/24. My dad that can hardly see was looking for these door magnet closers. I have no idea what these parts are at all. I approached this guy named "Michael" and said hey how's it going i'm looking for a door magnet for my dad. We then go to the aisle and my dad asks can you help me and he said "you passed them and they are behind you" loudly and rude. He then points at 40 different cubbies of magnets. I then say which one and he said they are right in front of you then walks away. I look over and he said "oh gosh" to his co worker "Sherry". I don't take disrespect especially to my dad very lightly and i was not going to let that just go. I then go over to "Sherry" and ask for his name and gives me a look and says "i don't know". Lying to my face and giving horrible customer service as well. I ask for a manager and I described him to her and she said "Oh Michael". That just tells me that they know about him and his attitude. I then was asked by another worker if i found out the name of the worker and said "Michael" and she says "oh gosh him, great". That's sad how you're co workers think about you and you should consider getting another job because the next time he's going to piss someone off that won't take it easy like I did next time. read more

Although I don't love going to Home Depot because it means doing some sort of project when I could be out having fun I will say the lady working the front register is always so friendly. She has a the best attitude and makes it an overall good experience. Sorry I forgot to get her name. Tip: if you have coupons from another store such as Lowe's ask if they take it. It saved me 10% read more

My husband and I just got out of this Home Depot and we wanted to let the owners know they have many great/profesional workers at this location. We wanted to give kuddos to a guy named Brandon (call number 123) who helped us with some window blinds we purchased. He was very careful and made sure we got perfect customer service. He is an exceptional worker and deserves a huge raise! Thanks for your help tonight! read more

This Home Depot is pathetic. Since moving to this neighborhood I have been to this HD 3 times and have left empty handed every time just to drive to Lowe's or another HD. This visit I needed type B wire conduit connectors. The slot was empty but there was a full box way up high. No luck finding anybody who can get them down, "we'll send someone". Been in the this aisle 20 minutes, one would think an associate would stumble by on his own in that time frame NOT. Word of advice: PUT A CALL FOR HELP BUTTON NEXT TO THE WIRE STATION WHERE PEOPLE NEED HELP!!! I'll never go to this HD again, I'll drive twice as far and go to Lowe's. read more

Always great customer service and a great selection of pretty much anything I need. The manager saw we couldn't fit the Weber Grill we had purchased in the back of our Buick and offered to have it delivered so we wouldn't damage it. We have other Home Depot's closer, but choose this location for the customer service. read more

The Home Depot - We always leave with a full car - Hardware Stores Near Me - Mesa, Arizona

Terrible service, no returns at all without receipt, ridiculous. Vote with your dollars and shop somewhere else. I brought in stacks of receipts and had documentation for most of my owners but some items I could not find the receipt for. One of the items was three dollars and one of the items was nine dollars and yes they declined my return. Even though they had documentation that I had already spent thousands of dollars in this place. People should stop shopping here go to Lowe's when you can and go to the end of the earth to avoid this terrible place. Don't even get me started on the customer service in the isles it's hard to get anyone to help you. read more

Manny was fantastic he was a star he helped me from beginning to end I had a lot of questions I didn't really know what I was looking for I'm remodeling my home and he was patient and through the store and he's amazing you guys are very lucky to have him I'm definitely going back and asking for Manny to help me thank you Manny you're awesome!!! read more

Went to home depot today to get some sealant for a bathroom tile project. I found a sales associate in the kitchen and counter design center and asked her if there was anyone who could help me with understanding sealant products. She walked me over to the isle to show me the items. When I asked about the types she pointed me to a small bottle with a brush on the end and said here you go. I said it's a 5x5 area with hexagon tile. There must be a better product that's more efficient. She said I don't know why you're doing this yourself. I paid $8,000 to have it done and I know it's done right. You should just do that...I don't know anything about tile products." First of all, I don't have $8,000 to spend on a contractor for tile work and secondly, I asked for someone who could help me understand. I finally snapped and said I JUST WANT SOMEONE WHO KNOWS ABOUT THE PRODUCTS. PLEASE CALL THAT PERSON! She continued to berate me as we walked back to the kitchen area mentioning several more times about using a contractor and suggested I watch YouTube. After an uneccessarily long negative interaction, she finally called someone over to help me (who was great- went above and beyond to help me get everything I would need. And, interestingly enough, showed me a sealant that can mix with the grout). The lady in the kitchen design area was condescending and didn't listen to me. All of this could have been avoided if she had called the person when I asked initially. I thought the power of home depot was to help the homeowner do more. She must have forgotten their mission statement. I have called the corporate customer service desk and submitted a formal complaint. This location has gone down hill in their customer service and care. I hope they can turn it around. In the meantime I'll go to another location. read more

Ron aka Coach is the greatest! His customer service is the best I've ever had anywhere. I went in to get supply's for a custom project and he helped me find everything I needed! Thank you Ron! read more

The Home Depot - Custom archery stand - Hardware Stores Near Me - Mesa, Arizona

Love this Home Depot. Basically live there. Great people, especially in plumbing and hardware! read more

The Home Depot - Hardware Stores Near Me - Mesa, Arizona

If you are a veteran, avoid this Home Depot. Many of the Home Depots in the valley give all veterans a 10% discount, but not this one. Well I guess it is off to Lowe's for this purchase or Amazon. read more

Linda at the self checkout was very helpful with checking us out. She was friendly and had a nice smile.