So, I ordered a Raspberry White Chocolate Yule Log cake on Tuesday, 1/5/2016, to be picked up on 1/7/2016; they require 48 hours notice for cakes!
1. I know it's a seasonal product, so my first question was, is it still in season, the lady I spoke on the phone with said Yes.
I placed my order, the lady informs me they would call the next day with the price.
2. I get a call the next day, yesterday, at 9:45am with the price, And, that they can have it ready for me today; 24hours after I placed my order. My thoughts, PERFECT!
I pick up my cake at 3pm. I get home and try it; it's really cold, icy cold. What with their 48 hours policy, I expected a freshly made cake. I look at the box, the cake was made December, 22, 2015. So, of course I called the café right away, and the lady states that it's no longer in season as of 1/5/2016. She adds that their cakes are premade and frozen. I let her know that not only was I under the impression but expect fresh cake with their FIRM 48hour ordering policy. With that said, I inform her I would come back the next day to return the cake for refund. She continues to tell me that the manager has left for the day already but that she would inform her.
The next day, today, I go in with the box cake at hand. There is only one employee in the front café; whom I will refer to as Employee #1. So, I stand to the side and wait. Few minutes later, another employee joins and start to help with the orders; whom I will refer to as Employee #2. Finally, employee #1 asks how she can help me, and I ask to speak with the manager. She asks what this is concerning to, and I respond with that I am to return a cake and that I had already spoke with another employee about it the day before.
Employee #1 looks over to #2, and says, that's the Yule Log guy. Now, #2 looks annoyed; I later find out, #2 is the café/front manager. #2/café manager, starts talking about me with another employee while I am in an ear shot; I ignore it. #2/café manager, again, starts to talk about me with another employee, while adding, and I quote, "he thinks we make cakes here in one day". Now I interrupt, don't say it like that......if you going to talk about anyone or what's going on, at least state the Facts...PLEASE!
That employee she was talking to turns to me and introduces herself as the back manager; this is when I find out employee #2 is the café/front manager. So we have short discussion about the cake and my understanding/expectation. She continues to ask if what I would like is a refund, and my answer is YES. She says ok, but that she needs to talk with their accountant. Now, Back manager continues to talk with Café manager while she waits for what I assume is her order......
Then, the Cafe/Front manager says here is your $40 and just puts it on the counter to her right of the espresso machine..... RUDE RUDE RUDE RUDE RUDE
I have NEVER experienced this BAD of a service/treatment in my entire life. It was so bad, that here I am creating Yelp account just so I can write a review!!!!
Sincerely,
Yule Log Cake Guy! read more