4 stars because I usually order a different drink that tastes good. Tried a new drink today, and I do not know who I pissed off when I asked (if the cup can be lined with caramel ) sorry fir the starbucks lingo; to which I was informed it has drizzle but I asked for extra caramel (I like extra sweet). I didn't realize it until i parked, that my drink was swimming in a sea of caramel.I emptied the drink into the sink. I do not recommend asking for extra caramel. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Monrovia, California

First time sit down and enjoy my coffee here, it was pretty nice. Staffs are very nice and friendly, spacious area with clean and neat tables/chairs. There are outdoor sitting as well. I always try the new item when coming to a new coffee shop, I ordered the new Honey Oat Latte with light ice and 25% sweetness and I am very amazed. The coffee is strong and the sweetness is on point. I spent a quick 30 minutes afternoon self-coffee date here and already want to come back for more experiences. read more

The Coffee Bean & Tea Leaf - New Honey oat latte - Coffee & Tea Near Me - Monrovia, California

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Placed an order through their app for a grande Caramel Ice Blended and it did not disappoint, It was as expected and very good. Gave me the caffeine boost I needed for the drive home! I didn't get to really check out the inside - just kind of walked in to pick up my drink and out. But there was a whole team in there and they have drive-thru here. There's parking right in front and it's right across from the gas station. But a central location I think, if you're wanting a coffee beverage of sorts. read more

The Coffee Bean & Tea Leaf - Had their Caramel Ice Blended...good! - Coffee & Tea Near Me - Monrovia, California

The inside of this coffee bean is really pleasant, it's up to date, it's a nice vibe with tables, chairs and music. Also, a little outside area. The cashier and the staff are hit and miss with attitude I will see. Overall drinks and bagels are good. read more

The Coffee Bean & Tea Leaf - Inside - Coffee & Tea Near Me - Monrovia, California

While everyone has their "Little pick me up" for me, It's a ice blend of vanilla with two add shots. The coffee, bean and tea has consistently been my go to place for a great cup of coffee an amazing dirty, chai latte and my regular ice, blended. read more

This is my closest Coffee Bean. I've been here a few times. I've mostly mobile ordered to pick it up. My drink is always ready quickly, however, the staff doesn't always greet me when I come in. Sometimes I know they're busy. The store has a few tables both inside and outside. Parking can be a little limited as it shares the lot with Shell. read more

The Coffee Bean & Tea Leaf - Outside - Coffee & Tea Near Me - Monrovia, California

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Ordered a large coffee with a splash of cream, and they game me, cream with a splash of coffee that I could not taste. Disgusting.

Service is quick, the place isn't that busy, and the inside is clean. I got an iced matcha latte and I think it leans pretty sweet. If you're over the age of 18 I'd definitely recommend asking for it less sweet. Otherwise it's pretty good it has flavor which I can't say the same about a lot of other matchas. They have complementary honey sticks sitting out - didn't realize they had that but I took one to eat. read more

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I go to this Coffee Bean maybe twice a month because it's 10 mins from my home, and although I really like the two types of ice blended drinks that I order, I find the inside staff to never be that friendly, including the "acting manager" once. I made a complaint to their online comments directly several times. I received an email response asking for the details and I responded, but nothing happened after that; no follow-up phone call, apology or possibly a gift card in the mail for receiving rude service multiple times. I love my city of Monrovia, and unfortunately, I think THIS establishment DOESN'T carry on the overall friendly and welcoming feeling that most of Monrovia exudes to people here. read more

Stopped by for a layered matcha :) Very friendly staff super clean location. Thanks for the awesome service!

Love this location! Always great coffee and service. The inside is clean and they take online orders. This is my go-to coffee spot for the past 5 years. read more

The most unfriendly coffee store that I occasionally visit. The cashiers in the morning shift NEVER say thank you and are usually in a bad mood probably cause they have to work. I don't know if they are a reflection of the store manager but they need a aditude adjustment. I'm taking my business to the Pasadena store and I live in Monrovia. read more

If you want dirty looks and a bad attitude this is the place to come. 1 star for the service here. Very poor. Every time I come here I'm never greeted with a smile or a hello. It's the stereotypical genZ girls that just stare at you and act like you're an inconvenience. My drink was made wrong and I walked back up to the counter to ask for the correct topping and was ignored for 5 minutes while they just walked back and forth right in front of me when I finally flagged someone down she told me it would be a dollar charge. I said the drink was supposed to already come with it on top so there shouldn't be a charge. I worked at coffee bean back in the day and we would have all been written up if we acted like that at work. It almost feels like you will only get treated nicely here if you come in with a pierced face and purple hair. We won't be returning to this location again. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Monrovia, California

I've been coming to The Coffee Bean & Tea Leaf for over a year now, so I feel comfortable that my review will reflect a pattern rather than any given good or bad day. As it happens, I am happy to report that I've only had positive experiences at this location. Food: I don't order food here, just drinks, so my review will focus on the beverages. The avocado toast does look good, so perhaps someday I'll try it. My whole family likes Coffee Bean, so we often buy 5 or 6 drinks at a time, and we come nearly every day, The drinks are always well-made and filled to the rim. Whether buying iced teas, ice-blended drinks, or black brewed coffee (my personal go-to drink), everything is always terrific. Another bonus to Coffee Bean is the option to purchase fresh ground coffee tailored to my brewing needs. We use a reusable K-cups at home, and the grind setting Coffee Bean uses is perfect. Service: The service is great. The baristas are always friendly and professional, and they point out when I have a coupon or other deal. I'm glad I don't have to remember to ask for deals, for if I did, I'd always forget. Drinks fly out quickly, and unlike some places that I won't mention by name, the cups are always clean. No sticky chocolate fingers at Coffee Bean! I have a habit of not mentioning staff by name in my reviews, but I do have several baristas at The Coffee Bean and Tea Leaf whom I recognize and look forward to seeing. Ambiance: I normally go through the drive-thru, so there really isn't a lot in the way of ambience there, but I do on occasion go in to the store--usually when the drive-thru is packed. It's a Coffee Bean, so of course the inside of the store smells of the most delightful ground coffee, a major upside to me. There is plenty of seating (again, unlike other major coffee chains), and the store is always clean. Right now, it's summertime and quite warm, but the inside of the Coffee Bean is nice and cold, as though beckoning me to come and stay a while. Overall, this is a wonderful location with delicious drinks, friendly staff, and plenty of seating. Why not stop by for a nice cup of your favorite hot or cold beverage, and if you try the avocado toast, let me know how you liked it! read more

Really bummed because I thought I had found my new favorite drink! But after today I will not be going there anytime soon. I wasn't even half done with my drink when I noticed there was a fly inside and it was completely sealed. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Monrovia, California

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Clean and convenient location. I would give 5 stars but I am so shocked that when we asked for water, it cost 25 cents!! That is absolutely insane to me. Starbucks gives you free water all the time. If you are purchasing something here, water should definitely be free!! I ordered a coffee cake and breakfast sandwich for my friend. The coffee cake was really good. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Monrovia, California

I have been coming to this location for coffee. Love the smell of coffee bean's coffee. They recently remodeled, and there a lot more space and feel inside. I always order the dark chocolate latte, and this is my favorite drink. They were able to make this perfectly. This location is next to a gas station, and parking could be limited. However, there are more parking spaces in the back after they remodeled. Will continue to come back. read more

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Use your APP COUPONS people they HATE when you do & let's not mention when you combine 2 coupons together god forbid we do LOL they get a heart attack. The employees act like the coffee comes out of their paycheck. I've never seen such miserable employees lol. They're are so rude corporate should really stop by and take a look at management because they are the meanest people ever. One time they gave me a loose LID almost made me crash because the lid popped off and fell out of the full drink. Anyways be careful with them that place needs Jesus. I wish they can change and be kind. read more

Went today and the employees were rude in communicative and then gave me a hot milk latte minus the cookie butter. When I returned it they were rude and I just left. Worst coffee bean ever. Go to the one on foothill instead this place is trash. read more

Service was really terrible here and I am reporting you guys to the better business bureau. I had a pickup order ready and because the people didn't want to get up or get off their phone the person working made me go through the drive through and Lauren was the person's name who was working, because of her I will NEVER come back here to this location. read more

This is really a great Coffee Bean location. You can get so much done at once. Gas station and some quick coffee. I pump my car up with fuel, while my girl go get us our coffee. New employees are cool here. I miss the other guys I used to hang out with back in the days. But life goes on, and people go their distance. read more

Third time getting food here that's burnt;/ coffee is great though! Thank you for always great customer service. read more

The Coffee Bean & Tea Leaf - I was trying to power through eating this burnt breakfast sandwich, but I couldn't do it, third time getting something burnt here. - Coffee & Tea Near Me - Monrovia, California

Coffee tastes awful. Service always gives weird vibes. Waited a while for just a cup of coffee. I've done drive thru before too and coffee here just tastes horrible. read more

Coffee Bean has great tea and coffees. The service is always good and they are very accommodating. Easy access due to the drive thru window. The atmosphere is really nice and modern inside. Only thing I do not like is that their drive thru is shared with a gas station. If you go inside the coffee shop you can get blocked from the cars in the drive thru line. They do not have many parking spots. They need to add more variety of drinks too. Most of the drinks are the basic ones with only a few different ones. read more

I ordered earl grey tea and it was tasteless, I sent it back to be replaced thinking that they made a mistake and my complaint was not received nicely. I waited little longer till I got my second cup which was not good at all. I know a good cup of Earl Grey tea. This place doesn't serve a good one. read more

No customer service. I've been here twice in a row they don't say you're welcome back, they lack to show any facial expressions. If you ask them for a type of drink you're not sure about they make u feel dumb. They are not friendly period . If you hate your job then quit. read more

I don't know what is going on with this store on the corner of Shamrock and Huntington, but lately the lobby is closed and there is no indication of that when ordering online through the app. So when you get there, you have to get in this long line of cars in the drive-through before receiving your online coffee order. This has made me late for an appointment once, as I time my Coffee pick-up pretty close to my appointments... when I pick it up in the lobby, this isn't an issue. ------------ to CBTL Corporate: I hope somebody from the CBTL corporate office reads this and fixes the problem. This drive-through only delivery system is a big bottleneck, and you're losing business. It's a shame, because I used to be your biggest brand ambassador. I love your product and find it far superior to Starbucks, or any other competitor. But this loyal fanboy doesn't have the time to waste to get a great coffee from this store, no matter how good it is... hence the 1-star Thank goodness you have a store by my office! read more

I have always been a fan of Coffee bean and Tea leaf. I prefer Coffee Bean because their roasts are less acidic than charbucks.I don't like bitter and burnt coffee. We decided to go to this location on a Saturday morning, no line. I guess most people where going through the drive thru. We ordered ice blended hazelnut coffee and my regular Cafe latte. Both drinks were made perfect. ( Even if they are supposed to be following a guide, some locations make it either too sweet or too bland.) So happy with our drinks. The barista and the cashier where pretty nice too. Thank you doing your job well. read more

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I love the food options, the drinks & the great service. Great environment. Everyone is always so kind & friendly! the peach jasmine cold brew has much heart read more

The Coffee Bean & Tea Leaf - Regular peach jasmine cold brew tea - Coffee & Tea Near Me - Monrovia, California

I've been to this location at least 10 times. I order a tea from them and it tastes just like water so I've asked them to add liquid sugar cane every single time and every single time I add more because it tastes like water. I've sampled from 4 pumps all the way up to 12 pumps and it all tastes like water which is absolutely impossible unless they just aren't adding the pumps. If I ordered water and asked for 12 pumps of sugar cane I'd taste it so they clearly just don't add in what is requested. I've now gone to the extent of just buying my own liquid sugar cane to add in later which is absolutely ridiculous. read more

I really love coffee Bean is always a pleasure to be here. I'm on my way to do a presentation for a group of young people and I need to be awake read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Monrovia, California

My last two times I've gotten drip coffee the coffee has been too bitter/ acid. Yesterday Tuesday 2/14/23 I threw half of my cup away I just couldn't drink it. Have to find a better cup of coffee!!! read more

Drive through ok on weekdays but walked in on a weekend with no one ahead and they took forever without acknowledging me waiting for a simple iced coffee. I asked for a refund and they weren't especially apologetic. Poor management, poorly trained staff today. read more

I love coffee shops with a drive-thru. Why? Because I'm always on the go! On days when I have a lot of errands, I need that coffee fix pronto! This establishment never has a crazy drive-thru line unlike other drive thru coffee houses. They have decent food options as well for a quick bite while on the road. I ordered the egg white wrap, which wasn't bad at all! The best part about ordering from Coffee Bean is the ice and powder mix! I'm a sucker for their ice. I could crunch on ice from Coffee Bean all day! It's kind of a stress reliever. The Cold Brew Coffee with a scoop of vanilla is so perfect to me. It gives me the right amount of sweetness tagged with a good caffeine kick! Personal tip: Don't forget to ask for a cup of water with extra ice to balance out that coffee! read more

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Do not come to this location!!!! My husband ordered a drink without knowing that the ingredients contain whole milk. He is lactose intolerant. When he voiced this to the barista, he just brushed off the issue and said he couldn't do anything about that and closed the drive-thru window. So rude! We paid for the drink and was not even offered a substitute option. Then he should have issued a refund. Just ended up wasting money on a drink that needs to be tossed. That is so messed up!!!! We come here often but as of today, we will be going to a different location. We do not want to support staff like him. Coffee Bean located on Foothill staff is courteous and accommodating. Highly recommend the Foothill location. Don't waste your money here. I warned you. read more

5 stars for the impeccable customer service and staff ! Staff at the drive thru made my morning amazing thank you Consoe & Sean amazing customer service ! Very friendly genuine and hard working will return because of them ! My drink 10/10 delicious ! read more

Great customer service , friendly staff, quick service. I ordered an everything bagel avocado toast and a egg white pesto wrap both items were great. read more

I would have given at least a 4 star but the fact that their soap machine was out of order and there was no other hand washing soap etc, I was pretty shocked and disgusted at the same time. I mean ... come on, the store manager or an employee could easily put a soap dispenser for the customers. Thank goodness we were just passing by this location because I would never come back. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Monrovia, California

This place is just down the street from my house I ordered here probably on a daily basis but that stops today. I've always noticed that the employees were a little too chatty and sociable not focused on their job, when the manager is not around or when there's a different manager other than the blonde headed lady. I get it it's A minimum wage job or somewhat close to it it's really going nowhere and these people don't have a lot of different opportunities. I notice them openly talk about customer when the customer leaves. Today I ordered a large latte and repeated myself twice so 3 times i got a small. Time before last same order I got a vanilla latte. Apparently they are not ready to be at work. read more

I don't understand how the regular drip coffee can be sooo bitter! I had a cup of coffee at the South Pasadena yesterday while running errands, one of the best cups of coffee I've ever had. I decided to try this location in Monrovia and I just couldn't drink my coffee. Extremely bitter!!! I sean a bit and asked for hot water to top it off. NOPE just not a good cup of coffee. How can one location brew great tasting coffee and this location is just not good?!! I couldn't drink my cup of coffee. I didn't ask for money back or anything, I just won't come back. I threw my cup of coffee. Can't handle bitter coffee!!! read more